Keen Pomeranians reviews and complaints
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Dog breeder
People like Carol Keen are why breeders have a bad reputation. I started working with Carol - aka Keen Pomeranians - in August 2020. She lured me into her web by offering to give me "sneak peeks" of a pup that was 4 weeks old at the time. We had a good initial conversation, we texted a lot and spoke on the phone a couple of times. She seemed very passionate...
Read full review of Keen Pomeranianspurchasing a puppy
Too many details to put down. Here is just a list of facts.
Received an older Pomeranian from Carol Keen. She told us the dog had no more eggs and she just wanted a good home for it. We took it and a month or so later it miscarried a pup. We called Carol about what to do, describing what happend and what we saw and she said no vet was needed. 3 days after the miscarry, the dog began bleeding heavier and died that day (day before Thanksgiving 2009).
Carol said she felt bad about us losing the dog (very sweet female) so she offered one of her other dogs to my husband for $250. She said she normally gets double that but would do that for us. We arranged for us to drive to her area to pick up a 3 month old male Great Pyreneese. I had to call and wait 1 - 2 days between responses in setting up this pick up, but it was December so I know people are busy.
We met to pick up the dog on Friday December 18. The dog was large (38 lbs) but then we knew the Pyrs were large dogs. As per contract specifications, my daughter (for whom the dog was purchased) took the dog to the vet. The vet said the dog was not a male. We hadn't looked to confirm gender due to the size of the dog and the dog was very subdued and shy.
When we called Carol to report the vets revelation to us, she was very nice and apologized saying she had just pulled the dog from the pasture that day, bathed it and brought it. She said it must have been from another litter she had, but that it was 6 months old and not 3 months old as well. The 6 month old was very shy and didn't want to stay in the house at all, which is what we were wanting. I guess she was just too used to the outside.
We said we wanted a younger male and she said she had a litter that would be 6 weeks old on Dec. 24 and we could have one of those males. She said she normally didn't let a pup go before 8 weeks but she would in this situation. We arranged to meet on Dec 22, but she would call us that day to confirm.
I didn't hear from Carol that Dec. 22 morning so I called her. I left her a message that I just needed to know if we were still on for pick up (this time she was bringing the pup to our area). I didn't get a response from that call, additional calls or text messages until late that afternoon. (And this was typical of each time we called her.) She explained that she had been to the vet for the puppies vaccination and was coming.
We met at about 7:00 pm or so, exchanged puppies, signing new contract. We asked about possibility of getting the puppy registered, but she said at that low price, it didn't come with papers.
Dec. 23, being busy, we didn't go to the vet. But we made plans to do so on the second business day (as per contract requirement) December 28. But on Sunday night, Dec. 27th, the puppy started vomiting. First thing Monday morning we took him into the vet and he was diagnosed with parvo. We left the puppy to the vets care and called Carol. The vet said she need to know for the other dogs.
Carol was adamant that we were responsible, and that the dog had left her healthy. She had given us a reciept to show that her vet had vaccinated the puppy for parvo, but not that the dog h ad been tested. She refused to accept any responsibility. She did say that we should have our vet call her vet to confirm the puppy's illness, but that she knew she had given us a healthy pup. She said she would take the rest of her puppies to the vet but if they didn't have it then our puppy couldn't have it. She said it is impossible for one litter mate to get it alone.
In subsequent phone/email contacts she made statements about us "letting Scuddles (the first dog, Pomeranian) die" and not taking it to the vet and how much that bothered her. I explained that we called her and asked her what we needed to do. We are not breeders and had no idea what was needed and when she said, no, it wasn't necessary if what we were discribing was what was happening we took her advice.
This puppy did, thank God, survive and is back home with us. Very sweet, good natured and we love him. Named him Charlie. We are now in the stage of waiting for our vet to contact her vet and give her vet the proof of hospitalization (7 days) and treatment. We had asked for help with this from Carol. She refused. We didn't ask for it without being willing to provide her with proof, but she wouldn't even consider, kept saying it wasn't her fault.
Yesterday my husband called her and, thinking it might be a financial issue, asked her if she would consider giving us the registration papers since what we paid her for the dog ($250) and what we had just paid out in vet bills ($470) more than equaled the price she had named at the beginning of the ealings. Now she are has accused us of trying to scam her for the papers.
We are waiting on our vet to call her vet. She said she would not deal with my husband nor I, only my daughter since she was the signer on the contract. But my daughter has given my husband power of attorney for this situation.
I will not respond to any any comments about this complaint. I am not here to bad mouth and tell you what I think. These are facts I have proof to support. Make your own decision.
Sorry, after I clicked off I was running what I had said through my mind, and I realized that it looks like I was not truthful about having not read comments on my post. I did see someones comments at the bottom while I was typing my comment concerning my wanting breeding rights. I have not read the whole post, just noticed that. So my comment about not wanting to breed seems to say I did read the posts. That's what I get I guess for not thinking and proofreading to make sure I said exactly what I meant.
Oh, well. Now I am gone and I hope to never return to this site again. It's all yours.
First I will state that I have not read the postings since my second post. I saw that there are several, but did not read. Second I will say that the puppy is doing well. And thirdly, I never intended for this to cause people to rip others apart. I stated our problem in what I thought was a diplomatic way.
However now I see that posting has done that very thing and I apologize. If I could remove the complaint I would. Not because it is not true, but I want no part of the discussion that has evolved.
So to Carol Keen and Keen Pomeranians, I apologize for my part. I am sure with all the postings future readers will realize this was worthless and not needed.
Lastly, we have never had any plans to breed the dog.
I didn't name our vet because I did not ask his permission to do so. This is not a court of law so I am not out to prove anything here. Just as I stated in my first posting, I am putting the facts out there. The vet's name and other information will be provided to those who have need of it.
You are in error to say that I have had prior conversation with the woman from CA. I do not know her and have had no contact with her. Not sure why you think I have.
I also stated, as per our contract required, the puppy was taken to the vet on the second business day.
The complaint has been investigated and resolved to the customer’s satisfaction.
Carol Keen
I live in Southern Califonia and I purchased a puppy from Carol Keen at Keen Pomeranians in Decatur, Ms. The puppy was very lethargic and throwing up. I took him to the vet within 24 hours and discovered he had Parvo! I then called Carol, the breeder, (if you want to call her that) and she refuses to believe that he had parvo, even though I sent her copie...
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Nice try, still doesn't change the facts
the difference here is that i totally understand that that ANY dog, regardless of age / breed / size that travels any length of distance (not to mention the large distance the small young puppy to get to your location) would be stressed, and need to be kept quiet (no visitors) for a few days.. till they have had time to rest up and relax.. and to get used to the changes in the taste of water (not to mention the difference in the chemicals used to purify the water you drink) the different pollutants in the air (one cant escape that unless they live in a bubble) and the change in dog food. If the new owner does NOT respect those changes to the young dogs environment, then they have to realize that responses such as vomit / diarrhea are going to happen.
really scares me, that you did not realize that.. and the poor dog suffered from your ill treatment and lack of respect for the animal.
and IF one has not noticed here, the actual SCAM of vets *finding* parvo in dogs where there is none.. regardless of what the *mfg* wants to say about their products, the snap test is ONLY really designed to show a dogs reaction to SOME infection. by the rise in antibodies.. but after recieving a LIVE VACCINE preserved in mercury. for parvo.. how else? is the dog to develop the ability to be immune to parvo if NOT to develope *antibodies*.. its like a DUH! moment here.
Im really sorry you got caught up in the SCAM by vets that find Parvo in any dog that has vomited in the past..
im especially sorry for the puppy.. he was the TRUE VICTIM here..
O believe me I have also learned a great deal about unreputable breeders and how uncaring and unscrupulous they can be when money is involved.
I am glad that the dogs you have gotten from Keen have been healthy, however, that WAS NOT the case with the puppy she sold to me.
Nothing that either you or she says, or that you two try to make up about what happened, will change that fact.
um sorry, wrong again Cindy.. I'm not carol keen.. AND im actually much older then she is... i live in the new england area as well. and I'm not Carol's lap dog.. (Ive actually never met the lady Carol Keen in person!)
IT DOES CONCERN ME.. because my next service dog, a great pyr again, WILL be gotten from this woman and her kennel and her line of Pyrs.
so, by legal terms, i DO have a 'vested interest' in what is said here!
you just have a 'witch hunt' to prolong, but your 'hunt' would be much less time consuming if you merely looked in the MIRROR, the next time you want to 'Burn' someone.. !
AND i know that all the dogs from Keen's Kennel are Great service dogs, as i have helped Place 3 so far. i know, it does not sound like many.. but a lot of training goes into these service dogs, so there is a lot of time spent at Carol's during that training.. the dogs live there, she cares for them, they are healthy when they arrive, healthy when they go to their new team members.
but you have helped somewhat in all this.. she has learned how to screen her buyers for *nut jobs* and how to best keep her dogs safe.. but trust me that is the ONLY good thing you have contributed!
JoStarr AKA Carol Keen, or Carols lap dog, whichever you want to be called, you are the nutcase in this situation. This is not my complaint so keep me out of it!
It also has nothing to do with you unless, like I said, you are Carol.
After reading these complaints I would never purchase a dog from this person, not that I am looking for another one. There are too many doubts put out there and it would be too risky. Everybody just needs to remember that it is their job to research before purchasing anything, especially an animal.
actually, im rather amused at the fact that you did not even know that the pup you first received was a not a male..
quote from your complaint..
"The vet said the dog was not a male. We hadn't looked to confirm gender due to the size of the dog and the dog was very subdued and shy. "
and yet you want breeding rights? so was the whole purpose behind your wanting a dog. was to become a backyard breeder?
I salute any breeder of dogs that does NOT support such genetically altered persona in their desire to become a byb.. (back yard breeder) as it is clearly the almighty dollar that drives such individuals to want to breed, and certainly not knowledge OF the breed, much less the health and Welfare of said dogs.. NOR the genetic knowledge that goes into knowing which dogs to breed TO!
You just proved that point in SPADES...
I guess your memory is not that good anymore.. this url Keen Pomeranians — Carol Keen and this quote from you.
" I did notice that this was the only complaint on this web site, for one thing. For another, I have met Carol on a different type of situation. She had a 10 year old former breeder that she was seeking a home for. Scuddles was a wonderful dog and we loved her for 2 months before she passed away. When we received the dog from Carol, she told me very clearly, that if at any time we were unable to give her a home, we could call Carol and Carol would take her back. BTW, the dog was given to us. Carol did not try to sell her.
We are in the process of purchasing, hopefuly, another dog from Carol."
you mentioned the same dog by NAME!.
http://www.thunderingpyrs.com/Contracts.htm is url for the contract. which first states in the first paragraph ... "I cannot guarantee against any external or internal parasites, virus, bacteria or allergy once the puppy has left my care. "
next paragraph states ..."The buyer has a health guarantee of 2 business days (48 hours) from the time of the transfer of the animal in which to have the animal checked by a licensed veterinarian. If the veterinarian finds anything seriously genetically wrong with the animal it will be exchanged for another animal..."
so there is only 48 hrs.. usually the way contracts and the LAW goes, if two time frames are stated, then it goes by the one that is SHORTEST... this would be 48 hours)
you also state above, that you picked up the dog on Dec 22, and that you were *busy* the next day Dec 23.. and i know for fact, that vets and business were OPEN on dec 24th (which would have been the 48 hrs per the contract) so you could have taken the pup to the vet on either of these days.. Dec 23 (when you state you were busy) and Dec 24th (half day but within the contract time stated) IF indeed the puppy was showing signs of being ill.
so waiting till Dec 28th is NOT within the contract, as stated. your requesting a refund is outside of the contract stipulations.
Also, read up on Parvo, it can be contracted from just walking on the grass that a dog that either has the virus or is a carrier for the virus.. OR that someone else walking thru a contaminated area, can EASILY transport it and further contaminate other places.. so letting a puppy under the age of 3 months walk on public or on possibly contaminated ground is putting your puppy at risk.
also. read up on the parvo shot.. they take a few days after inoculation for the vaccine to build up in the animals system and provide immunity to the virus or bacterial they are supposed to be protecting the dog..
most places, including vets will tell you that allowing any puppy to interact with other dogs before such time as the vaccine has had TIME to build up the immunity within the newly vaccinated animal is putting the animal AT RISK!
finally.. have you actually surfed the net and looked for other pyrs with breeding rights? those dogs START at $2000 and go UP in price.. yet you want breeding rights for a puppy that you are not even up to date on knowing HOW to take care of it..
much less understanding that once a puppy has been treated for parvo, that it is no longer advisable to breed said animal.. its NOT the virus that does the DNA damage but the treatment.. the only known antibiotics that can eradicate parvo, are so strong and damaging to the animal its administered to, that dna is altered, as well as the possibility of causing damage to organs as well.
Sandra-
I see you have posted a great many lies which I will not respond at this time.
FACT:
It has been FIFTEEN days now, and there is still *nothing* from your vet.
Sincerely,
Carol E. Keen
I notice that you have not mentioned your vets name nor place of business, so it is very hard to prove that there actually IS a vet involved in this disagreement. (using that term lightly)
I also would think, that any monies paid to any vet for any reason, would NOT pertain in the same way as paying a breeder for breeding papers on a puppy. the two are not interchangeable.
Also considering that you have had prior conversations with the nutcase in california, this whole thing, just seems more like a RUSE on your part to further slam a breeder.
Also, as per most contracts, did you take the puppy to your vet within the 48 hrs of pickup? if not, then anything the puppy caught was from your own environment. Not something that could be blamed on the breeder.