SquareTrade reviews and complaints

I filed a claim for a replacement Jbl Wired Headphones on December 25, 2024 and was told that I would receive the new ones in 7-10 days once it was approved and I would receive an email with tracking information on the product just in case it was lost/stolen. Never received the product nor email confirmation, I called more than 5 times trying to resolve the issue and kept getting the run around I had gotten fed up and just gave up trying to resolve it. So when I got the nerves to try again and file a new claim, was told I couldn't because the system showed that the item and email was sent/delivered at the address.

I purchased a portable washing machine on eBay. The price was $68.46. I returned it and received a refund of $68.46. At the time of purchase, I also purchased an Allstate Protection Plan for $7.99. See below:

Shipped (Untracked)
Order date:
Oct 08, 2024
Order total:
US $7.99
Order number:
[protected]
View order details3-Year Allstate Protection Plan (Major Appliances $50-75)
3-Year Allstate Protection Plan (Major Appliances $50-75)
Returns not accepted.
The seller has refused to cancel this order. View details
3-Year Allstate Protection Plan (Major Appliances $50-75)
US $7.99
Sold by:
allstateus

The seller (Sold by: photonled) is trying to retaliate against me for returning the washer. The return was at Seller's expense. They offered me $25, then $35 to keep it. I tried to cancel this protection plan and have been blocked by the seller. I want my money.

Please cancel this plan and return my money.

Thank you.

I purchased a protection plan for 2 years for a tablet that has suddenly stopped working aftea year!r a little over ! I've tried for over 2 days to file a claim with no success; first the only password I've ever used was said to be incorrect or the authenication code took hours to be sent and when it did there was numerous ones and trying the lastest one sent it was said to be incorrect but after waiting an hour tried the last code which worked but only went to an 404 error page which looks like the home page but nothing works! Are these deliberate tactics to stop claimants from fileing a claim? Are they such blantant crooks?

I have been paying on phone insurance with SquareTrade for about 3 years. I broke the screen on the phone so I filed a claim on the insurance. I was given a claim number and they assigned a local shop to do the repair. They said that the repair shop would email me the appointment date to bring the phone in. Said it may take up to a day the the repair shop to respond. After 10 days, I called the repair shop and they said that they did not receive the order from SquareTrade. Now I am unable to reach a phone representative to resolve the problem as I was told I must do by the Chat representative. The phone to customer support has been out of order for 3 days. No other way to communicate with them.

I first called about a faulty Visio remote. Over the phone with a Squaretrade Tech it was determined the remote was bad and we would be sent a new remote. Weeks later we still hadn't received a remote so I called them. They said they didn't have that remote in their inventory so I should buy one myself and mail them the invoice to be reimbursed. I did what they asked and still have not gotten a check. We've had hours of phone time and emails going around in circles. This all started in mid May.
I have sent copies of original warranty plan, cash register receipts, and invoice for new remote. I am totally frustrated at this point and request my warranty charge refunded, $59.99 and my cost for having to go out and buy my own remote, $28.58.
I trust we can handle this matter in good faith.
Regards,
DRB

I bought a dell laptop (model I14RN1818DBK I52430M) on 12/26/2011, at COMPUSA company, in Orlando, Florida. I also bought a 3-year SQUARETRADE warranty because they assured me it had international coverage.
My laptop has stopped working and I got in touch with Squaretrade, through its employee Brian ([protected]@squaretrade.com) to obtain the authorization to fix my laptop in Brazil. Nevertheless, the company did not find my record, as well, they asked me to send a copy of the purchase receipt, what has been done.
After more than a week, I have yet to receive any information of the company and my laptop is still broken.