VW Soweto reviews and complaints

I cant believe my car slept outside VW soweto workship but in their packing lot.

This is the story, I spoke to Nesh I believe who was assisting with my car service. I was drop off to Randburg as I know they do not do pick ups. I had to be there of which our agreement was that she was going to leave the keys with Security.

Guess what she never did, instead she locked the keys without calling me and advise that she couldnt leave the keys. I went to the dealership only to find that the keys where not there and her phone was off when she was contacted by her colleagues.

My car is still there no formal apology from her as am told she is off. Customer service for VW is bed mann! especially in Soweto. Shut the store and take it somewhere last time they stole my valve caps

VW Soweto with their unprofessional behavior.
On the 4th of December 2017. I took my car to vw Soweto as it had an oil leak. It was diagnosed and was quoted R4146, 75. As Innovations had already paid for this ongoing problem for the service. They at VW Soweto advises me to pay R2380, 32 as I did so to cover this three parts TimingCase R1350, 00 Sealant R685, 00 and bolt R121, 50. A week later I got a call from the dealer to drop off my car there. And so I did. On the 21st of December I got a call to come fetch the car. And now. They didn't fix the oil leak instead they gave me a second estimate for goods n services adding to R7711, 82. They then told me that the parts I bought 1st from them won't work as they discovered other problems with the car. I felt like I'm getting ripped. And I won't pay this ridiculous amount. So I took the parts I bought from them. In March 2018. I went to a different dealer and got my car fixed with a less amount quoted by VW Soweto. A week ago I went to the dealer to get a refund. The stuff there @ VW SOweto was very rude and made me wait for hours without being attended to. What a poor customer service this is. Anyway I just wanted my refund. Spoke to a lady by the name Akhona who was in human and very rude to me. I left the dealership angry and disappointed. This woman literally doesn't care about her clients. After all I told her about what her co workers did to me she just added salt to injury. I came back the fallowing day. Mind my patrol and time. Again I was told to wait for her whilst she was in her office alone n no client. So I waited for about an hour n I decided to go to her office. She the told me they can only approve the amount for the sealant and bolt total amount of R841, 32 and when I asked her if the R1350, 00 for the timing case. Se has the nerve to say that, the case wasn't quoted by the service department. Like I'm not a mechanic so how the [censor] would I diagnose my own car. I mean I came to ur dealership thinking you are professionals. And now it's 16:20 as I'm writing this. Akhona Mafanya said that she will never credit me as her service department doesn't have the quote they quoted me for the timing case. She promised to call me today and she never did. I called her several times and she doesn't pick up. I then called her on my land line. That's the she picked up my call. Again being rude she told me that she doesn't have time for this. She is busy with far more important things that to attend to this client who brought in over 30k last year alone to her dealership. I asked to speak to someone superior to her and she refused to give me that info. This is my last straw if I don't get a reply. I know VW is not loyal to its people.