Wind Mobile reviews and complaints

I paid sec deposit in April 2014 now August 2014 I was told i will not get my sec deposit back I was told I would either by mail or by credit on account I said by mail then a month later by bill credit and now i get told it wont be given back to me. I can not up grade till April 2015. I was told my tab may be higher when the sec deposit is back. I wished they make there mind up I also faxed letter to them and the BBB as well.

The response by wind is not acceptable. At the onset of my entering into a contract with them their representative failed to explain the limitations of the device to me. Ten days after i entered into the contract i returned to the wind mobile location with the device in hand and attempted to
Terminate the contract because it was not working the way the wind mobile agent originally described. The agent, mr. Mitchell snelgrove, told me he would make adjustments to the account to rectify the problem i was having. I believe his saying this to me was to prevent me from closing the account at that time. Unfortunately i was ill from my disability and it prevented me from getting back to the store on the 15th of august but i returned it on the 18th of august in all of its original packaging. Mr. Snelgrove was completely aware of me placing it on the counter. I believe mr. Mitchell snelgrove took advantage of me and gave me inaccurate advice at the very beginning. Wind mobile is legally responsible for the methods their agents use when conducting business. Why should i pay for services i clearly did not receive? Should other potential wind mobile customers be made aware of these unsavoury sales tactics? I will await a more favourable response from wind mobile.

BE VERY CAREFUL WHEN GETTING INTO A CONTRACT WITH THESE PEOPLE. THEY DO NOT TREAT CUSTOMERS FAIRLY . I NOW NEED TO TAKE THEM TO COURT BECAUSE THEY CHARGED ME FOR SERVICES FOR OVER 18 MONTHS THAT I DID NOT RECEIVE. THEY REFUSE TO PAY BACK THE MONEY THEY HAD NO RIGHT TO TAKE FROM MY VISA CARD. THEIR CUSTOMER SERVICE REPRESENTATIVE AT THE WIND MOBILE LOCATION TOLD ME THAT THE DEVICE I PURCHASED WOULD DO MUCH MORE THAN THE DEVICE WOULD ACTUALLY DO BUT WHEN I RETURNED THE DEVICE WIND MOBILE REFUSED TO CANCEL THE CONTRACT WHICH RESULTED IN 18 MONTHS OF CHARGES TO MY CREDIT CARD. THE TOTAL WAS OVER $750.00 AND I RECEIVED NOTHING . THE BETTER BUSINESS BUREAU HAS BEEN NOTIFIED BUT THEY ARE LIMITED IN WHAT THEY CAN DO . WIND MOBILE ARE UNSCRUPULOUS IN THE WAY THEY CONDUCT BUSINESS SO BEWARE .

Warning don't not join wind mobile service is terrible. Weak cell signal drops call and Internet very slow you need to smoke a cigarette. Before the Web Page opens and is should be unlimited service, and costumer service they don't. Have proper Training. They can't help you, the only thing they know how to take your money and they blame your phone to solve the problem, even if nothing wrong with your cellphone. Is time for me to switch and join an other cellphone. Company that respects. Wind mobile takes your money and use you like a glown.

after signing up with WIND MOBILE on a 3 year term i quickly discovered that their cellular service in burlington ontario is on the "boundary" of their territory so my phone would not work. after changing sim cards and complaining to their service dept i reached the point of writing in to their president. i was told their service was not guaranteed and there was nothing which could be done. so i am obligated to continue paying monthly for 3 years for a phone and cellular service which wont work. i have never encountered a more inhospitable company as wind mobile. my phone would not connect to the network, text messages would not go through, "network not available" would be constantly showing on my phone, signal strength would read "SOS". i finally paid the cost to leave the plan only to discover that a WIND MOBILE phone is not compatible with any other network. To anyone considering going to WIND i hope you encounter the same issues as i have

Wind Mobile is deceiving new and existing customers by falsely advertising areas of cellular service, and provide poor quality customer service. We have gone back and forth with Wind Mobile about dropped calls and no cellular coverage for our phone at our house as well as my father's work place in Mississauga, Ontario, Canada (both of these areas show full coverage on Wind Mobile coverage Maps).

We have followed all instructions from resetting the phone, calling customer service, and contacting CCTS. It's been over a month and we have not had a reasonable resolution in this matter. We have been getting a run around and feel Wind Mobile is following unethical and unfair business practices.

Wind Mobile is not returning our hardware nor allowing us to exchange it for a phone that may work. They should update their service coverage maps to reflect the actual service coverage, and also refund all their existing customers costs of their hardware and subscriptions who are also victims of false advertising. They should also re-visit their customer service policies, processes, and get new agents that can communicate in English more than just two or three sentences.

The only points Wind Mobile receives is for great cell packages but that is useless if your phone won't work half the time. Even if that works, it's not worth the hassle one will have to go through in case one has hardware, service, or billing issues

My blackberry keypad was broken and the store agreed to get a replacement phone for me. I waited for a month and finally they told me the replacement had arrived. So I went to the store to get the replacement phone. Then the staff told me that he could not replace the phone for me because the water damage indicator turned red. He said RIM would not take back the phone if it was water damaged and therefore the warranty was voided.

I did not even realize my phone was water damaged as I never have my phone got close to water. I suspect that it was because of the broken keypad that let moisture go into the unit. A key fell off from the keypad a month ago. I went back to the store to ask for a replacement. They checked my phone at that time and the water damage mark was white. So they agreed to replace the phone for me but I need to wait for a month because it was out of stock. Since I could not get a replacement back then, I kept using the phone without the key. It must be the moisture that got into the phone and make the water indicator turn red.

It is not me that get the phone water damaged. Should I get the phone replaced a month ago, there would not be any water damage issue. The water damaged is not caused by me. Besides, I should have my phone replaced a month ago and at that time there was no water damage. I should still entitle to have the phone replaced even with the red mark.

I tried everything from talking to the store staff to calling and emailing windmobile and RIM but they all said I need to deal with the store manager directly. However, the manager did not even return my call. I don't know what else I can do. I hope I will get some result from this complaint here.

One year ago, an unknown party stole my credit card information (not the card itself) and used it to open an account at Wind Mobile. For the past six months, I have been trying to get the matter resolved with Wind people only to be met with resistance and stalling tactics. I have been on hold for up to 45 minutes on several occasions, then promptly hung up on by Wind employees. I have been yelled at, bounced around departments, lied to and basically treated like the criminal in this matter, rather than as the victim of a crime.
My two biggest complaints about Wind are:

A) They exercised what appears to be very little security when signing the person claiming to be me up for a contract. However, once the error was pointed out, they have been withholding information and basically giving me the run-around because they claim that they can't verify my identity. They have a collections agency calling me 3 to 5 times a week because they hold me responsible for paying up. Yet, because I can't provide the security information that the criminal who set the account up provided them with (i.e. address, pin code, etc.), they cannot confirm that I am the legitimate holder of the account. The hypocrisy of it is astounding.

B) Wind provides no recourse for aggrieved customers to communicate effectively with the relevant departments. The only way to get in touch with anyone at the company is to go through customer service, and their only recourse is to transfer your call to the general mailbox. At one point, I waited 40 minutes to speak to someone in Credit and Collections. When I finally spoke to someone, I was hung up on/the call was lost. So, I called back and the EXACT SAME THING happened again. When I called a third time, the Customer service agent refused to do anything for me other than put me on hold again. She wouldn't let me speak to a supervisor or anyone else in the company and eventually just transferred the call to get rid of me.

I believe that Wind is making it purposely difficult for aggrieved customers to communicate with senior personnel thereby discouraging them from pursuing legitimate complaints.

$1351 Data usage charges, phone suspension
I decided to purchase a Nokia C5 on Winds birthday promo. Where I got the second phone for a dollar and the unlimited 25 smart plan for my wife and I with the "pay before plan" because my credit was not sufficient at the time. We were doing just fine with the 25 smart plans everything was good I even decided to get her friend a phone so now we have 3 phones on my account. Then one day customer service called and said that I was eligible for the "pay after plan" I was like that is great! Put all three phones on the Pay after account and Samsung Google S phone on a wind tab with the Canada $29 dollars unlimited plan. Here is when the fun starts first bill I got was incorrect they over charged me from the previous month not taking in to consideration that I had already prepaid for that month, so they adjusted that and I was happy and made a full payment of $66.39 with my visa. 4 days later at 8pm my wife, her friend, and I all received a text from Wind mobile saying "Hey there. We hate being the bad guy" I was like hmmm. must be some promotional thing didn't make a big deal about it, so the next day I went to work and usually my wife would call around lunch or so but no call. So I was like oh well. Until I got home my wife told me that they can't make outgoing calls so then I checked my phone. I have never had a mobile service suspension before in my entire life so this is all new to me. Called customer service and was wondering why I can't make any calls apparently there is an ongoing bill of $1351. I just made full payment 4 days ago. I was confused upset and embarrassed because my wife's friend thinks didn't pay my bill. Customer service gave me a case ID and said they will call me back in 3-5 business days and I'm like that still does not solve my problem I can't even call 611 on any cell phones! without being requested for my credit card and that it is unacceptable to suspend a customer’s phone line without getting in touch with me and that if I had gotten into some sort of accident on the road and needed my phone I would of been stranded. I requested to speak to someone in charge because there is nothing that is going to be done here with this customer service. I was on hold for 1 hour and no answer, now I'm furious I decided that I'm going to leave and I'm going to refund that Google S phone that I just got 10 days ago for my wife. Well guess what? I can't refund the phone I have only 14 days for this refund. I have internet access at home, at work, and even at Mc Donald’s why in the world would I ever consider using Winds mobile internet services for 4 days for $1351. Can someone please explain that to me please?

One year ago, an unknown party stole my credit card information (not the card itself) and used it to open an account at Wind Mobile.

For the past six months, I have been trying to get the matter resolved with Wind people only to be met with resistance and stalling tactics. I have been on hold for up to 45 minutes on several occasions, then promptly hung up on by Wind employees. I have been yelled at, bounced around departments, lied to and basically treated like the criminal in this matter, rather than as the victim of a crime.

My two biggest complaints about Wind are:
A) They exercised what appears to be very little security when signing the person claiming to be me up for a contract. However, once the error was pointed out, they have been withholding information and basically giving me the run-around because they claim that they can't verify my identity. They have a collections agency calling me 3 to 5 times a week because they hold me responsible for paying up. Yet, because I can't provide the security information that the criminal who set the account up provided them with (i.e. address, pin code, etc.), they cannot confirm that I am the legitimate holder of the account. The hypocrisy of it is astounding.

B) Wind provides no recourse for aggrieved customers to communicate effectively with the relevant departments. The only way to get in touch with anyone at the company is to go through customer service, and their only recourse is to transfer your call to the general mailbox. At one point, I waited 40 minutes to speak to someone in Credit and Collections. When I finally spoke to someone, I was hung up on/the call was lost. So, I called back and the EXACT SAME THING happened again. When I called a third time, the Customer service agent refused to do anything for me other than put me on hold again. She wouldn't let me speak to a supervisor or anyone else in the company and eventually just transferred the call to get rid of me.

I believe that Wind is making it purposely difficult for aggrieved customers to communicate with senior personnel thereby discouraging them from pursuing legitimate complaints.

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Hi, my brother is visiting me from Dubai and while coming in from Mississauge he bought a cell phone for which he paid up front and the service was for one month and the Wind mobile company explained to him that he will get the service in Toronto and once he is in Vancouver he can go to one particular Superstore where he will get a new area code & that he can keep the number which was given to him at the time of purchase. When he landed in Vancouver, we tried to locate the Superstore but there was no Wind mobile booth. When we contacted them on the phone, the call centre was in Egypt and it was hard to understand because of their thick accent but we got a new number (not just the area code was changed but the whole number was changed). But after trying many times to call to and from the phone, we figured out that the number assigned to us was not working. Again we called the call centre and they asked for our postal code and figured out that this area is not covered by Wind mobile so we would not get any service. They suggest that we should get out of house & walk or drive at least 5 km to get the service, which is not work able or even realistic. So we asked them what we should do. After wasting our time, in the end we agreed to get the services disconnected under the impression that as the company is unable to provide us the said service we will get our money back for rest of the month. The superviser at the call centre assured us that we will get our money back but after waiting for few days we called Wind mobile to let them know that we had not received the payment and found that the answer was "No we can not refund your money as this phone was purchased from a dealer & has already been used for 30 ". We tried to expain that we never purchased the phone with the intent to return it because we were not told that Vancouver was not fully covered by Wind mobile and so we didn't pay attention to the use time on phone. Then another superviser named Judy sent us to the Corporate Store for Wind mobilew where they would help us. We drove 45 minutes from our home & we got same answer that we can not get any refund or give the phone back . The sale agent Daniel was vey adament that we could do whatever we wanted but the company was not responsiable for any contract made by their dealers. We tried to explain it to him that the difference between the Corporate store and a dealer working with Wind mobile is very vague from a customer's point of view. The invoice we received for the payment to the dealer was on Wind Mobile letterhead. Then we came home & tried their call centre once again to at least restart out phone but apparently that is also not possible as the company policy does not allow it. Who in their right mind will ask to disconnect their service & pay the whole amount up front. Please help us; we paid $ 105.09.We have all the paper work to prove it. Wind mobile made so many promises before entering the Canadain market . This is the time that company should start taking care of their customers or customers will go some where else.

i have been trying reach wind mobile for customer the wait time is 49 minutes, my credit card was taken money 6 times, customer serivice is not good at all. be carefull when you give the credit card they take money left and right and centre.p