Right Honda
Reviews and Complaints

Terrible experience! The listed price on the car on the internet was $6000 less than what they charged for it. They over promise and under deliver with a lot of hidden fees. You agree to certain terms and they add extras to your financing and are not honest with you about it. They do not show you what you are signing. The financing paperwork on the USB jump drive that we were sent home with is inaccurate and incomplete. We have not been able to get the car registered in our state due to the incomplete paperwork provided. We recommend you call the financing company that you chose to use and ask for a copy of the title that will have the title number needed to register the vehicle. That was the only way we were able to get the required information to register the car in our state. Right Honda does not answer the phone or return phone calls. We have been trying for weeks to contact them and have left several messages. We do not recommend Right Honda for any car purchase.

Dealer, salesman, and finance department were very dishonest and lied about many aspects Told the seats were leather, it turns out they were vinyl. First, we were told that the warranty is still valid if I do some services to the car myself (engine oil change and filters) then after agreeing to buy the car they told me that it would void the warranty. The warranty manual allows doing service by oneself. Were given the price of the car and then when we're at the finance department to sign papers more costs were added. they were not clear on many aspects of the agreement and the story kept changing. They were not transparent or helpful in helping a customer make the right choice. After buying the car a lot of services that we were entitled to, were denied from us. After the car was bought on a loan we were required to provide pays stubs and references. Then after providing those, were asked to have someone from work to call honda. Also was asked that the references call honda. It was a huge mistake buying from them. I would strongly recommend going with some other dealership.

While dropping my vehicle off, I was welcomed by one of the car runners, they told me Service Advisor would be right with me. I was the only customer waiting. 10 minutes later I was told he was speaking to his boss. I am not sure of their philosophy but I would think helping a paying customer is more important than chit chatting with a manager ( it seemed rather casual since I could see them from my car). Then a couple had approached his desk from outside and he proceeded to assist them. Looking things up, making a phone call, things of that nature. 15 minutes later (when I was about to drive away in anger) he finally came out to assist. Oil change completed and I came back to get my car after he called back. I was assisted by the cashier and brought my receipt to car runner. After looking at the receipt and seeing that I had a *** Accord, he brings around a red CR-V. He says "here's your car sir" to which I answered, "where?, I have a *** Accord". He says "are you sure?"...really. He proceeded to locate my car. Quite a different experience, their service has gone down hill.

UPDATES PRODUCTS REVIEWS PHOTOS PARTS SERVICE USED CARS ABOUT Reviews from the web 4.7/5 1,283 reviews Auto.com 4.7/5 440 reviews 4/5 21 reviews Google review summary 4.5 (2,404) Reviews Sort All finance 122 pressure 74 lease 72 patient 56 +6 Michelle T Michelle T 5 reviews a minute ago Long story short. I bought my first Honda from Right Honda 4 years ago. Loved the experience. Referred friends there. I live 45 minutes away. I Loved my first experience so much, I was willing to travel that far to traded my car on their Black Friday deal. The worst idea ever. The deal went south after 2 week. They tried to the up the price on my last minute. I'm Trying to get my car back, that I'm still paying for. Can't get my car back. Supposedly, it's lost in Texas. I'm getting the run-around from the finance department (Tate M - who started this whole situation), sales department (Anthony E , John C and Shayne F). Scott S and Gene G are the only decent men I met there. No one from there won't get back to me to finalize this deal, that was supposed the main deal I had all along. Conveniently, not answering his phone after I inquired about deal. From Right Honda. They're scam artists. I WANT MY CAR BACK! So I never have to work with this dealership ever again. Sorry! Everything I've been through with these people, that's the short version. Now they're trying to bury my review. Run away as fast as you can!

I finally got my car after 45 days, its not very pleasant experience buying cars out of state from right honda. Sales agent here are not honest and professional is like they work from swap meat before they work @ right honda, they promise something opposite what what they are going. This is the reason why you don't buy on a trusted dealership because you don't even know if they did everything that they supposed to do. When they handed me car the only thing I got is 1 key with a small paper saying buyers guide with vin#, the contract and the form to register the car was not given to me I don't now if the documents will fallow after they give you the car, no one informed me, not even my sales representative Danny S. I also been charged with reconditioning of the car I don't know what kind of reconditioning and what's included on that I just trust their word because I haven't see and test the car before they ship to my address. When I drive the car there is a large noise every time you step on break there also a smells like there is something burning on it, it's not really fair that you been charged with that type of service that it's not really done they pretend and lie that they did it but they did not. They don't have heart of compassion mostly kids are riding this van and they don't even bother to check it that's cold blooded. I email Matt winter but I don't think this guy care, that's why decided to just write comments so anyone can see it, and besides Mr. Matt will just say "we're sorry that you had that type of experience at right honda is always a standard answer. Hopefully this does not come back on you guys someday remember client/customer are one of the backbone why business are still standing.

Shady, misleading and deceptive business practices! Right Honda advertised a 2016 Mini Cooper for $15348 (still on their site) and after a few conversations to see if they would take $15000 for the vehicle, a sales manager called me back to inform me that they could sell it to me for $17,800!? He explained that there are 'costs' (window tint and a solution application) that they pass on the the customer to the tune of $2000 + $500 doc fee. I was shocked/astonished and quite frustrated that none of that information had been communicated to me. In the 30 years of buying cars in multiple states (including AZ), I have never encounter this. If the 'costs' are passed on to the customer, then DO THE RIGHT THING and simply display those 'cost' figures and add them to the sale price of $15348. Planting/hiding the 'cost' by placing it on the bottom of your site (which people rarely scroll down to) is deceptive and misleading. If the selling price is $17348, then simply advertise that price, instead of being sneaky about it. People generally look at the advertised price and contemplate that there will be a administrative/doc prep fee of a few hundred dollars...this is reasonable and ordinary and the dealer knows this. But what this dealership is doing in my opinion is misleading and borderline fraudulent. There's a 'right' way to do business and unfortunately 'Right Honda' is doing business the wrong way. The fact that you are admitting that you are separating the $2000 'cost' and burying it at the bottom of your page in SMALLER FONT (but in bold) again confirms your deceptive marketing tactics. Be honest and up front. Put the $2000 'cost' in the same size font next to the advertised price so the consumer quickly understands the price and doesn't have to go digging to uncover. This is an easy fix. Poor poor business practices!

I was dealing with a Salesman who told me they reviewed my father's online application and could proceed with a Honda Passport. They promised to reserve the car by placing it on the roof. I planned to visit on Tuesday with my dad. When I was about to pick him up, they requested proof of income last minute. Despite this, I prepared to go, only to be informed that the deal was approved for a limited sum and I'd need additional cash. This was frustrating as I had traveled an hour only to receive this news. When I called the finance manager, he defended the salesman. They only then disclosed the down payment requirement and limited approval amount. This should have been clarified earlier. He gave excuses and was uncertain about the store manager contacting me. I expressed my dissatisfaction and decided not to purchase from them or recommend them due to their poor business practices. I also mentioned the morning texts that were exchanged before this disappointing outcome.

Typical car dealer with dishonest sales Pricing!I went to Right Honda after finding a vehicle I liked that was listed at 36k. I had previously texted the sales person that I could only do mid/low 30s and when we initially met in person he mentioned they had options from the low to mid 30s. With both these confirmations, I took time from my family and pregnant wife to come in. After an hour of working with the sales associate and several times mentioning my budget/price point, the sales associate sat me down and I was presented with almost 48k price Tag. They added almost 12k in taxes and fees. They not only did not honor the 36K base price but added ***, *** adjustment (5K), and extra miscellaneous fees beyond title and taxes. When I showed the sales associate the active listing of 36k, he said this is "why they put the disclaimer at the bottom" of each ad, so they can "cover themselves." The sales associate went on to describe how all the other dealers are doing the same thing. Since I did my research, I knew this wasn't true, as I received several out the door quotes of 40k from honest dealers. The Staff continued to defend their price, even with there follow up phone call.***'s number one concern was not the customer but their profits. There lack of moral compass destroyed my families trust in this dealership And took time from my family.I would strongly suggest you take your business to another dealer. It will save you a lot of pain.Now here comes the Right Honda's generic "misunderstanding response" where they talk about the cost of all the additional equipment (which I had none of that in this price) and they talk about how they try really hard to make these fees visible to the customers (which means they can do whatever they want in spite of their customers). They will then apologize but do nothing about it..."words without action" should be their motto.

Is there an option for zero stars? Horrible customer service by the shark sales representatives. The sales representative used foul language towards not only in front of myself but in front of my girlfriend. I went in on Thursday to check out the great deal that I saw online. After talking with two representatives I was not pleased with the price or how they presented the numbers. I got up and left the dealership with a bad taste in my mouth. Friday morning comes around and the sales representative calls and blows up my phone to make a deal. I give this guy a chance... A chance for redemption to see if we could match the price. When trying to understand their counter offer I started asking a few follow up questions to clarify the numbers because their math was just not adding up from what I calculated. At this point, the representative told me to go [censored] myself and not to boss him around. Again, they had called me for this to follow up with this deal. I could hear the representative had me on speakerphone and had his coworkers could be heard laughing in the background. When asking for the manager to understand why this representative was being so aggressive towards me I was told, "I'll let him know to call ya.." and the sales representative hung up on me. I am extremely disappointed because I was excited to make a purchase with Right Honda but after this horrid experience and reading other bad reviews on google. It is extremely important for other potential customers to know what they will be getting into if they try to do business with Right Honda. I would have been satisfied if the representative let me know we could not come to an agreement but he ended the conversation with hanging up the phone on the customer. I was able to get the General Manager's information off the Right Honda "Meet Our Staff" and leave a voicemail. I am waiting to hear back from him. On his LinkedIn profile, he prides himself on being a problem solver. I hope he can at least give us a call to apologize for what transpired.

I live in a different city in Arizona, but purchased a vehicle at Right Honda in Scottsdale that was still under warranty. I specifically asked if my vehicle could be serviced at any dealership and was told yes, absolutely. A couple months after owning the vehicle, the center console started malfunctioning. No big deal I thought, the vehicle is still under warranty, so I'll just take it to the local dealership to get fixed. The local dealership ordered new parts, but when it came time to fix the issue, I was told they couldn't work on the vehicle because Right Honda installed an aftermarket remote start that might have voided the warranty. I thought, that's right, the salesperson at Right Honda sold us the remote start device, but no one bothered to mention the warranty would be voided and I would have to have the vehicle serviced 200 miles away from where I live! The manager of the local dealership reached out to the manager in Scottsdale to see if there was a solution/compromise that could be worked out, but I was told I was out of luck. Either pay out of pocket, or have the vehicle serviced in Scottsdale. Basically, the only options were the most inconvenient and costly solutions possible, and the folks at Right Honda were not accommodating in any way. If I could have gotten a loaner vehicle, I wouldn't have needed to take time off work, but they wouldn't even do that! So, I've been in Scottsdale for the last 5 days staying in hotels and a friend's house, I've taken 4 days off work - Friday, Monday, Tuesday and Wednesday - and the job is taking longer than expected so I'm still here in Scottsdale! I can't recommend this company, they have had no interest in helping me, other than to repair an issue under warranty that might have been caused by the remote start device that they installed. Also, when I dropped the vehicle off to get fixed, I was told that 770 dollars worth of fluids need to be replaced as well. So, I guess they didn't replace any of the fluids before they sold the vehicle to me? I haven't even had the vehicle for a full year yet.

Drove 2 hours to buy a 2019 Ridgeline from Right. Advertised price online was very good. Prior to going, we exchanged emails with Scott, their internet sales manager, who told us the financing was 1.9% for 60 months, and that the sales tax rate in Scottsdale was 8.4%. We drove the truck and it was nice. It had not been thoroughly cleaned and had a small rock chip in the windshield (not deal killers). What killed the deal was when we were told that the price had increased by about $5k due to dealer add-ons, including window tint, "reconditioning" of the truck, door guards, etc. We requested none of this, and we saw no evidence of anything substantial being done to the truck. The truck was used, and a local trade in, so it already had window tint. "Reconditioning" was an obscure term, and again, we didn't ask for whatever it was, but were being charged for it. We were told that the fine print in the internet ad said that the price listed did not include dealer add-ons. Is there any limit as to what they add, OR what you are charged? Apparently not. Ultimately, they dropped the charges for the add-ons to $1,700, which makes one wonder where the $5,000.00 extra came from? After a rather heated conversation regarding the add-ons and the charges to warranty the add-ons for which we didn't ask, we were told that the 1.9% interest rate was not available on Ridgelines and we would be charged 2.9%. That was the last straw! The original listed price was unnecessarily increased without notice, the interest rate emailed to us (yes, it's in writing) was not available, so we left in angst, after wasting a day and driving 4 hours round trip. Basically, we feel this dealership treated us unethically and will charge you for superfluous add-ons that apparently are entirely at their discretion as well. Don't believe what you are told, even if you ask directly. Their objective appears to be to lure you in, then take more money from you. They were only partially successful with us, and I hope potential customers will read this and go elsewhere.

I've been working with the finance team since Dex 07, 2019 to get the vehicle. They have run credit checks 2-3 times since then with over 12 hard hits. I reached out by phone and e-mail to the finance director who never contacted me back. Finally the finance person Jeremy French reaches out for me to sign my 3rd contract with Right Honda. Not happy with their business practices and lack of customer service and empathy.

Unfortunately we purchase a vehicle here 3 weeks ago. We went in and they had extra fees that were not disclose before we drove 2 hours to get to the premises. After negotiating he mention that the fees extras were because the car had some extra features such as tint and door and door handle covers and the car was wax so the paint didn't go bad. I advise the sales agent ( yousiff and manager rich ) that the car had no tint they said I was incorrect I advised them to go ahead and inspect the vehicle and they did and came back and said I was correct. When leaving the property I realized the front windshield had a crack on it advised the manager rich about this issue and he said that they couldn't change it but to came back to get it replaced I advised we drove 2 hours to get to them that I couldn't do that again due to work. He said he will mail a 300 dollar check to solve the issue I advise I didn't know how much was the glass after shopping around the glass is 395 plus tax and that is the cheapest in my town so I call to speak with rich and have left over 4 messages and he has never called back so we are left with a crack windshield lied about tint on the vehicle and now I will have to go thru my insurance to get windshield replace . Hopefully they reply to my ComplaintsBoard.com complain and this one since I already tried all the normal steps to get someone to answer my calls. Sucks that we spend over 20k so receive misleading info and no call backs