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How can you take over week to fill a lifesaving prescription? Being told I have to call the Doctor because they are not returning a fax is not an acceptable answer? This is not the first time this store has had trouble nor is this my first complaint. How come you don't offer your customers some medications to get past this problem? Or try to problem solve the issue to ensure customers are getting the medications in which they are prescribed? Rite Aid is a huge corporation with multiple locations close by. It was not until after making a scene in the store, was my medication filled at another location within an hour. All of my issues could have been resolved had this been offered originally. The last time I did receive 4 pills to hold over the prescription costing $60.00. I spend over $300.00 a month in this store I don't want to know about what my insurance covers. I have the money to pay for the scrip. WTF. How does your company not know I use this prescription every 30 days? And not stock it? The prescription in question, Entresto has been a part of my medication regimen for 3 years. This drug saved my life. How do you not know this when it is in my profile? My question is why you are trying to kill your customer's? Or is it you just don't care? Why has this scrip [protected] still not filled? I guess I'm going to have to call the Doctor since the pharmacy will only fax requests or so the pharmacist made me to believe. You don't call Dr's anymore? Again, you don't see the problem? Communication is key especially regarding people's medication.
FIX YOUR CRAP BEFOR MORE PEOPLE DIE!
Regards
Michael West
[protected]
[protected]@comcast.net
