Rite Aid
Reviews and Complaints

Lets see I've been getting my daughter control substances conserta Rite aid for years. Never ever had a problem getting it filled a day or two ahead of date needed. Today i did. First when I called about one ish they need a rx from doctor. ii called dr she said she sent sent in on August 23, 2021. They didn't look good. They can't fill because of insurance. Lie. Then said they would need dr to ok it to be filled a day early. Never happen in pass. ok nurse called got that fixed. Know they said it needed a pro oth. If Rite aid would of not gave the run around earlier I could of got this mess cleaned up. Right now its 5:31 pm. Still don't have medication. Hope my dr. nurse can get it done. 1] Rite aid could of filled earlier in day. Then we could of worked on it. 2] lie to me about not being able to fill until the day she needs it. If they looked in pass they would of notice when it was done each month. 3] pharmacist said i could pay out of my pocket. What they can't fill it for insurance or day early but i can now pay out of pocket. Very disappointed in Rite Aid. My daughter mental health is not a game when she can and can't take her medication. I don't know if he is new.

Being a regular customer that fills 6 prescriptions and spaces the refill times to get me to pick up at least monthly I have a problem with cash rewards. I usually purchase something on every visit and occasionally have bonus cash rewards that I use. however this trip I was told my $10.00 bonus cash was gone and probably expired. I know nothing of this cash expiring and total loss of the reward. I'm sure somewhere in your policy it states the expiry but as a 78 year old with sight problems I never read this.
How disappointed I felt when the cashier stated my $10.00 was gone.
Perhaps the expire date should be printed somewhere on the paper receipt.
My #MK95056957640
John Haubrich
[protected]@yahoo.com

I have been a customer with rite aid in Lockport ny for 35 years on lockport olcott rd. Every month my husband and I call in our scripts a few days before we run out. It is validated we an pick them up the next business day. So after standing in line for 15 minutes, we are told that they had to order the scripts. Only one in five were there. So each month we are both without blood pressure meds and inhalers for 3 days. I find this totally unexceptable. We were told they will put us on automatic refill. That never happened. This has been going on for a year! After 35 years and no problems prior, we are seriously thinking about going to another store. No one should be going without their meds because of incompetence! Furthermore, my diaretic was once filled and received the wrong medication. After looking it up and after many side effects I found it was a med for men with prostate cancer. I'm a female for Gods sake!

Rite calls me to let me know that RX are ready; even if I do not order them. Several times my pain management doctor called in RX for pain meds, and the rite aide system contacted me to pick up a RX. But when I go they tell me it is too soon to refill and have called dr to say I try to get early refill. But I only responded to their phone call saying the RX was ready. This is boarder line illegal and can cause issues with treatment?

Was advised my perception is not in stock and would order it. Asked if can located in another location or store and was advised they cannot do that. Was told it would be available on Monday(3days later) reached out on Monday after 5 and was told it was never sent out to get ordered. When I question why it was not sent and that daughter needs this, and this employee Gina decided to hung up on me. I call back n she tells me hold and I'm on hold for over 5 minutes that I had to call back and finally someone else assist me. I have NEVER had an issue with rite aid in all the years I have been going to them. I have had so many people advise that they are horrible. I'm am highly contemplating moving my service else where. If my daughter was a diabetic and this medication was IMPORTANT and you didn't send it to get filled and telling me that you cannot reach out to find a location or store in stock and my daughter got extremely sick that would be a BIG problem( hypothetically speaking). I wouldn't be surprised if she has done this to others.

I will be transferring my service else where because I cannot trust that she will not do anything stupid with my medication.

My husband and I have been shopping at Rite Aid for over 15 years at Rite Aid in the Flower Mills Shopping Center in Langhorne, Pa. I am in that store at least 3x a week and spend a lot of money there between myself and my husband. I don't understand why they can't hire personable employees! This started even before Covid too. There is nobody worse than the one gentleman who works there. Unfortunately I don't have his name. He is so miserable and makes you feel so uncomfortable.! There is also a young girl there now, her name is Chyanne...also SO miserable! I get so upset when they are working there. We would go to another Rite Aid, but this one is directly across the street from where we live.

Yes I have real bad asthma and copd I wwas released from the hospital 3days ago when I first got out I call my local rite aid to have my medication transferred there that I just got which I really need for my breathing issues and right now with covid they are really need at first the didnt call get all my meds tranfered which was ok so I call rite aid back and told them which ones I need transfered they said ok give them cpl hours I said ok so when I call back they said haven't got to it call tomorrow so I did and was told well the pharmacy transferring from is closed on weekends cant get meds till monday so now it's been 3 days with out my meds I need and I called friday when I got out hospital with plenty of time in day left to get done so now wont have my asthma medication all weekend which is inexcusable I need further action in this matter tooken please get back

Store #5733. I arrive this morning at five minutes to eat pick up items from the pharmacy. Couple minutes after eight I was told by a gentleman at the front desk the pharmacist was going to open five minutes late. 10 minutes later a lady in a pink T-shirt with no identifying Rite Aid employee name tag jacket nothing came over and said excuse me ma'am the pharmacist is running 45 minutes late my response was how can that be and she said I am just the messenger. I think this is a very rude and poor customer service.
The lady in the pink T-shirt should've identified herself And could a bit a little bit more empathetic about the pharmacist being 45 minutes late for work. I understand this happens. But I also have to be at work at 9 o'clock I am trying to pick up a medication for my dog that is very difficult to get. Now I have to come back on my lunch hour and I risk the fact that they may give away my dogs medication. I can't believe there's only one person that can open the pharmacy and that person can't be on time to work.

I was dropping of my heart medicine but before I could drop my script I noticed I was being followed around by an associate and this uncomfortable border line stalkng continued My whole visit and when I left the lady apparently was not finished with this despicable behavior and followed me to my car and took pictures of my truck followed by threatening me telling me she was calling the police on me. This was an awful experience and will never shop or take my prescriptions there again