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Ritz Crackers
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Ritz Crackers Complaints 407

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2:33 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

In the last three purchases (2H 2023) of Ritz Crackers from Costco, multiple sleeves have not been properly sealed and the crackers in them were noticeably stale. The most recent box of 18 sleeves had four defective ones, an unacceptably poor quality level. (The unsealed sleeves are easy to detect once you notice what to look for: a puffy appearance instead...

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6:35 pm EDT

Ritz Crackers Original ritz crackers

My mother in law bought a new box of ritz crackers from staters brothers in Menifee CA and they had peanut butter on them. They also had peanut butter inside of the packaging of one pack. I have a family member with a peanut allergy and they ate the cracker but luckily had their epi pen. This kind of mistake is completely ridiculous and could’ve cost someone their life. Allergies should be taken seriously and this is a huge mistake.

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9:33 am EDT
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Ritz Crackers Original Ritz Crackers

I recently purchased a party sized box of the original Ritz Crackers. Upon opening the box I found one of the sleeves of crackers were torn and it looked as if a rat had gnawed a big hole in the sleeve. I doubt that it was the case but now I don't trust the other sleeves in the box;

The expiration date on the box is 21Feb2024Ms3106 and the bar code is [protected].

Desired outcome: I would appreciate a refund.

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4:12 am EDT

Ritz Crackers Cheese crackers

Literally half of the cheese cracker pack was just cracker. No cheese. If i wanted just cracker, I would’ve gotten just cracker. Where the [censored] did the cheese go? Do yall not pay your workers enough and they ate the cheese or sum? Like what? Like I payed for cheese crackers why does half of the pack NOT HAVE CHEESE. Happened once before and thought yk things happen, but broski where tf are my cheese crackers?

Desired outcome: I want my cheese crackers to have cheese

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1:27 pm EDT
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Ritz Crackers Ritz cheese crispers

My local grocery does not carry the crispers product so I order through Amazon subscribe and save which is 6 7 oz boxes of the cheese crispers. Love the product but last shipment received October 5 th are not the same cracker. They are very hard almost burnt taste. I tried a few on 10/14 which resulted in stomach cramps and ultimately vomiting. The best used by is 15 JAN 2024BD12 08:06 123. Amazon order [protected]. Amazon doesn’t have a return procedure for this product so felt there is a quality issue on last shipment.

Desired outcome: Replacement or refund. Hopefully next order shipping end of October will be the usual same quality and taste

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7:23 pm EDT
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Ritz Crackers Ritz family size

I bought these at Kroger about a month ago. About 3 weeks ago I had 2 packs with sandwich spread. I had a few left so i put them in an air tight vacuum bag.

Today they were GREAT, and to my astonishment the others were stale.

Exp date 12/20/2023

MS1101

9:07

Thanks Lauren Ford

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6:27 pm EDT

Ritz Crackers I would like a refund.

This box I purchased from Sam's Club are sooo salty you cannot use them just to snack on. They must have something on them or be added to a recipe.

Bar code: [protected] 7

I am really disappointed, I enjoy just snacking on the crackers. But every tube we have opened from this box is extremely salty. This b ox has 18 stacks in it.

Barbara Johnson

19 Dallas 277

Sparkman, AR 71763

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7:04 pm EDT
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Ritz Crackers Original Ritz Crackers

Today I bought the 13.7oz box of Original Ritz Crackers that has 4 sleeves of crackers inside. We opened 2 of the sleeves to have with dinner tonight, however one of the 2 sleeves had peanut butter on almost every single cracker. I have a severe peanut allergy and was unable to eat the product I purchased. Nowhere on the box has an allergen warning. I have pictures to show.

Desired outcome: I would at least like my money back for the product purchased.

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4:12 pm EDT

Ritz Crackers Fresh Stacks Whole Wheat Crackers

I purchased a box of these crackers last week at a local grocer (I can not find my receipt). Today I opened the box to get a packet of crackers, and to my surprise the first packet I grabbed out of the box was not full. It was possibly half full. The box and packet were fully sealed. I always purchase this brand (usually not the wheat crackers) and I have never had this issue. I did take photos comparing two packets side by side.

Desired outcome: I would like a voucher for a box of crackers.

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3:45 pm EDT
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Ritz Crackers Ritz Crackers The Original /upc bar code [protected] / also shows number [protected]-G/ EXPIRATION DATE: 09MAR24AZ310-5 0317

I bought a this box and upon opening them I notice that the crackers have no taste nor any salt. I was very disappointed because we wanted to have cheese and crackers and also peanut butter with them but they did not have any taste. Since I had already opened them the store would not take them back. I would like to buy another box but I am afraid that it will be the same. We have always enjoyed these crackers my grandchildren love them as snacks.

I jested needed to tell you this, I don’t know if I will buy another box because of this.

Thank You for reading this letter

Mrs. Maria Martinez

1350 WONDER WORLD DR. APT. 206

San Marcos, Texas 78666

Email: [protected]@gmail.com

Desired outcome: Maybe receive a coupon to replace this 13.7 oz. Box.

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1:59 pm EDT
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Ritz Crackers ritz peanut butter crackers......4 packs of 8ea

[protected] number along side of the bar code...under the bar code [protected] 5 date 12dec23 below that BL16A 09:10 on all 4 of my packs of 8...6 six sandwiches in each of the packs...however...I get 2 sandwiches with 8 plain crackers with no peanut butter. or 4 sandwiches with 6 crackers no peanut butter.. every letter is in small letters. so I am not screaming...I can't wait to open the other two packages of 8. because these packages have all of the same information on the packages...where is your quality control, this is the worse I have ever seen.

Desired outcome: coupons would be nice, because i really do like your products.... just terrible disappointed in the quality of the product

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11:11 pm EDT
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Ritz Crackers Peanut butter 8 packs

Let me start by saying, I love this product and have a package every morning with my coffee.

I did get a double pack of 8 packs that must have been stuck in the machine and both packages had double peanut butter on one and no peanut butter on the other crackers?

The bar on the box is:

[protected] 5

The individual package info is:

12DEC23

BL26A

21:56

[protected] / [protected]

Desired outcome: I hope you can fix the problem or at least know why and how it could have happened?

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11:18 pm EDT

Ritz Crackers Garlic butter

I am writing to tell you of my recent purchase at a local grocery store. The product I bought was labeled as Ritz Crackers Garlic butter flavored, but only 2 of the 4 tubes in the box were that, the others were regular flavor. Also, the crackers in the tubes were so brittle that they just fell apart when i tried to consume them. I would like to get a refund, and possibly a couple of free boxes for my inconvenience.

Thank you in advance for your prompt attention to this matter.

[protected]@hotmail.com

Desired outcome: Refund, and a couple of free boxes.

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2:58 pm EDT

Ritz Crackers Ritz crackers 13.7 oz pack

All of the packs have crumbled crackers at the top of the stack. About 7 of them before you get to a whole cracker. I think these were undercooked because they were very light in color. They were just a mess.

Numbers on package label:

03FEB2024MS 1 086

07:02

I will also attach a photo of the UPC

Purchased at WalMart in Powdersville, SC

Desired outcome: Wish to have replacement coupons

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9:44 pm EDT
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Ritz Crackers Ritz crackers

Good evening,

Tonight, September 20, 2023, we opened a sleeve of 'regular' Ritz crackers purchased from Sam's Club (a Big Box company) and the crackers had Peanut Butter on the edges of them.

As a parent of a child with a severe nut allergy, this is unacceptable.

There has obviously been some cross contamination with the 'regular' Ritz crackers, and the ones that are Ritz peanut butter sandwiches.

This is a potential death outcome to anyone with nut allergies.

Desired outcome: I would hope Ritz will look into this and determine when and where it happened during manufacturing and either recall batches or at a minimum make a public advisory to alert people to this potential exposure.

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Bill Mo
Hoover, AL, US
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Oct 01, 2023 1:04 pm EDT

We just discovered same problem. Peanut butter!

Could be serious for some people!

B
B
Bill Mo
Hoover, AL, US
Send a message
Oct 01, 2023 1:02 pm EDT

We have found the same thing! Not dangerous to us but could be dangerous to others.

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Caroleanne Mcculloch
Lakewood, US
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Sep 26, 2023 10:39 pm EDT
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I thought I was going crazy! There’s peanut butter on mine as well

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4:26 pm EDT
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Ritz Crackers Ritz crisp and thins

I have purchased these before without any issues, but today I bought 2 large bags of them and they are very dark on the edges and they have burnt taste, I think the batch browned to much or something because they do not have the flavor they should ,they have a burnt taste

Great product without the burnt tasting edges

Thanks

Tami Sidwell

15165 E CHENANGO Pl

Aurora co 80015

[protected]@comcast.net

Desired outcome: Coupon for 2 new bags that don’t taste burnt

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11:11 pm EDT

Ritz Crackers Ritz bits cheese cracker sandwiches

I got these 9/14/2023 18:35:06 dollar general store 12802 hammonD la for 3.85 and with tax 4.04

They tasted old but the date it expires is Jan 22 2024 18:41

and usually I get the larger sized sandwich packs but this was not tasty as I was expecting I wouldn’t recommend this product as it also made me have itchy feelings on my face and that doesn’t usually happen to me after enjoying ritz crackers sandwiches.

Desired outcome: Full Refund or equivalent coupon for ritz crackers products please

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7:40 pm EDT
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Ritz Crackers Amount in package

To whom it may concern I am a 1005 Ritz Cracker lover I do not buy generic because the taste just aint the same. I noticed long time ago but I am just not having the time to write someone about this issue. I always buy the 8 pack box and I buy the for a reason I like peanut butter crackers but I like to make them myself and I always use 1 of the 8 pks and it always makes 8 peanut butter crackers 2 crackers for each now i only get 7 i always make 8 out of 1 pack for my lunch for my break at work. People probably dont notice but I do. Im very dissapointed and upet feel free to contact me at [protected] my name is Gerard

Desired outcome: give back the quantity in the packages start pcking the way they use to and give people what they pay for

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9:27 am EDT
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Ritz Crackers Ability to contact ritz crackers with a product suggestion.

I have been trying for about half an hour to find a way to contact Ritz Crackers with a product suggestion. Every link that came up on search timed out.

I did not start out to complain. I just wanted to make a product suggestion. In my house the Ritz snack little snack package of crackers with cheese or peanut butter are popular quick snacks. I would be interested in seeing these in a doulbe stuffed version, like they do with Oreos. My family would enjoy them.

Given the difficulty of finding a way to contact you with my suggestion, I don;t really have the feeling that it will make it's way to the right place.

YOU REALLY OUGHT TO PROVIDE AN EASY WAY TO CONTACT YOU. NOT EVERYONE WANTS TO COMPLAIN. I DID NOT, UNTIL I TRIED TO CONTACT YOU.

Desired outcome: I need an email address to contact someone at Ritz with a product suggestion.

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8:04 pm EDT
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Ritz Crackers Ritz fresh stacks crackers

I open a package tons of little bugs came out pulled the other packages out to see them inside the unopened packages .. I have a video of it ..pretty .use by date oct 2 2023 .. I’ve never had this happen it’s pretty gross . I came to you first versus social media , I am a long time customer so I know this is the first experience for me. It was disappointing to say the least. I even went and bought spray cause I’ve never had any problems with any kind of bugs in my home .. but the amount that came out of the open package went directly to the outside trash .

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The specific product or service from Ritz Crackers that led to the complaint.
  • Any relevant dates and locations related to your experience.
  • The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
  • Describe any transactions, including purchase details and receipts if available.
  • Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
  • Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.

Overview of Ritz Crackers complaint handling

Ritz Crackers reviews first appeared on Complaints Board on Mar 21, 2012. The latest review Ritz holiday crackers was posted on Dec 16, 2024. Ritz Crackers has an average consumer rating of 1 stars from 410 reviews. Ritz Crackers has resolved 0 complaints.
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  1. Ritz Crackers Contacts

  2. Ritz Crackers phone numbers
    +1 (855) 535-5648
    +1 (855) 535-5648
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  3. Ritz Crackers address
    100 Deforest Ave, East Hanover, New Jersey, 07936, United States
  4. Ritz Crackers social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 16, 2024
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Ritz Crackers Category
Ritz Crackers is ranked 18 among 22 companies in the Snack Foods category

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