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Rogers Communications

Rogers Communications review: Internet /horrible service

J
Author of the review
9:02 pm EST
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Wehave been with Rogers cable since 1992 I never been through hell as we have been the last two days. It was suppose to be a simple move from one apartment to another in the same building . And I never had encountered the very worse customer care . Not one person but several . We have been suspended our account , we have been told as well our account been cancelled , have been given Fido phone number supposedly (customer care ) phone number . Numerous phone calls later with no results . We have been getting the constant run around , been completely transferred to so many agents all for nothing and the on hold has been horrendous . Sometimes up to two hours!’ Only to never been answered our calls . I’m usually a patient person but this is incredibly horrible . This is all in 2 days . I never knew this can be so bad , I heard people telling me it is , I do believe them . I wouldn’t recommended this to anyone . The constant we are put on held transferred and even sometimes recording says we are currently having issue call back in 10 min and hangs up and you have to call all over again , it’s two days now trying to get my net back and this is at least 8 to 19 calls we have been making I. Two days for nothing ! . I wouldn’t recommend Rogers to anyone . I’m currently on the phone now 25 min and never even spoke to anyone yet . J gould

Nov 16, 2023 1:51 pm EST
Rogers Communications customer support contacts
Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

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Hello J Gould,

It is very disappointing to hear about your experience trying to get your services moved from one unit to another. I know how frustrating long hold times can be.

I am hopeful that your service is up and running now. If not, please reach out to us in the Rogers Community Forums. You can send a private message to CommunityHelps where we can gather your info and do our best to assist you.

We look forward to hearing from you.

Regards,

RogersHelps^tb
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  1. Rogers Communications Contacts

  2. Rogers Communications phone numbers
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    Text
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  3. Rogers Communications emails
  4. Rogers Communications address
    333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada
  5. Rogers Communications social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024