RoseGal review: return policy 9

Do not order from this rosegal Co.
I ordered three dresses in size large and they were at least four sizes too small. I am only a size 10. The material they were made with would rival a paper doll dress. I contacted rosegal to please give me an address to return for there was no receipt provided in the plastic bag they sent me.
Rosegal sent a reply saying if I were willing to pay them a ridiculous amount of money to send these dresses back to Shengen China (more than half I purchased the dresses for) Then they would exchange them. Moral of my comment... I'm out over fifty US dollars and have nothing but cheap cloth I would be embarrassed to give to a stranger for whom it may fit! Do not waste your hard earned $ on this scam of a Co.
Miss Chrissy Marie
Connecticut USA

I am out $160.00! this place is unbelievable! no return policy at all, oh they give you return information but the links provided for the return address or paperwork is COUPONS! why is this company still running; oh right because of consumers like me...you get what you pay for!

Simply the very worst Idea i have ever had ! Quality is inexistent ! Bad bad bad cheap, no tags sizes are so small, sewing is poor, fabric is worse ! Do not trust images you see on web site !

I ordered 2 sweaters August 9, it is now October 20th and I have yet to receive ANYTHING! The tracking is horrible to nonexistent! The "Live Chat" is never online, the "support ticket" well you'll never get an answer as I'm still waiting for a reply or update from 2 weeks ago. So I'm also out money for clothing I've ordered and never received!

Placed order 2 weeks ago. No info offered online about items being processed or shipped!

I absolutely agree with all of the complaints above! i have nothing good to say. I basically threw my hard earned money in the trash to a bunch of scammers hiding behind their computer screen. I should've guessed the quality when i saw all the "made in china". I will only buy "made in usa" from now on!

Thanks for nothing rosegal!

Totally agree! I'm a US size 10 and the size charts were different for each of the 3 tops I ordered but none of them made any sense anyway so I bought all 3 tops in XXL (their equivalent of a size 18) but I couldn't even get them over my head. Would have given them away to a child but the quality was such garbage and the return process so poor (started it and spent too much time) so I literally threw the clothes away. Live and learn (and buy from a US company).

Dear JENI45,

I want to start by thanking you for notifying us about the issue.

We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
We have taken care of your complaint and will offer you a resolution.We would be very grateful if you could provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

The jacket i ordered I measured myself and it is 2small and is not a winter jacket, it is made for spring time, I need a winter jacket, I would like my money back, it takes to long to send back and reorder