Rotita.com
Reviews and Complaints

I ordered three dresses from Rotita website and when my package finally arrived I was totally disgusted with my order! Dresses I received looked nothing like pictures on their website! Even colors were wrong! Dresses were made out of the cheapest material known to man! One dress was super shiny. According to their website there may be a little difference between photos and real products. Little? Are you kidding me? I contacted customer service and told how disgusted I was. And the only thing they said was „sorry”! Do not order anything from this ridiculous website! I'm so angry!

I ordered a dress from Rotita website and when it finally arrived everything seemed fine. I ordered a big size because I knew this was a Chinese company and the package that dress was put in said large size. But when I opened the package I saw a small piece of fabric! I contacted customer service and they have asked me to send them some pictures of the dress. I did as they said and they told me that shipping back would be too expensive and suggested me keeping the dress. Really? That was actually my prom dress! Avoid this horrible place!

The dress I ordered from Rotita arrived only yesterday and order was placed back in December! Not only that the dress looked nothing like the pictures posted on their website, it was also very thin and looked really cheap. It was also smaller than I ordered, when I tried it on I could hear the thread snapping. Absolutely rubbish dress. Another thing I'm noticing is that these Chinese sites are disguising the origin of their products and you only find out they're being shipped from China after you've paid. Never again I will buy anything from Rotita!

Do not waste your money with this company - they have fake reviews and you cannot return their bad quality goods

Update: after rotita finally agreed to refund my money, I sent my parcel tracked and signed for back to them in china... But how weird... My parcel has mysteriously vanished! I have an investigator looking into this, and will update my reviews very soon.

This is my original review:

Two of three medium sized garments were way too small - I wasn't made aware that the sizing would be different. The third medium size did fit, but I just didn't like it.

After countless emails I found out their shipping would be deducted if I returned my goods. This was about 30% of the total cost. I also had to pay the return from the uk, with a costly tracking number.

Rotita actually suggested I sell the garments on ebay! The best offer was they would give me a 30% refund if I kept the garments, leaving me around £25 short.

The customer service is absolutely dreadful. Rotita reply with just one line and keep saying it's their policy to deduct the shipping if you return anything, even though the website clearly states 'free shipping worldwide', with no disclaimer on that page.

I would never ever ever recommend this company.

Update: rotita said they would refund my money. I sent my parcel back three weeks ago at a cost of £12.40 and I have still not received a refund. I am now over £50 down. See my latest update at the top of this review. Http://www.Complaintsboard. com/new_complaint/#

I ordered two lovely dresses from Rotita about three months ago. My order arrived only 5 days ago, and I've waited all these months only to get ugly looking junk. What I received was the worst articles of clothes imaginable. Quality was way off, items looked rubbish and one dress had several small holes. I never tried to get a refund, because these people never respond. These three months I was sending them emails asking about the status of my order and never received a reply. Save your hard earned money and never use this company!

Placed an order and later received a message from Rotita customer service that things I ordered were out of stock, so they cancelled my order. They suggested me to pick something else. I refused and asked them to cancel my order to get a refund. These people are scammers, they go under several different names on Facebook. After I asked for a refund received no response from them. I actually don't believe that they really have the clothes they advertise. I don't understand how they are still running a business, when there are so many complaints about them!

I would never order from this company again. I ordered a jacket from Rotita and it arrived damaged, threads were hanging out everywhere! I contacted their customer service, provided some pictures and demanded a refund. I received no response. After two weeks of no response I had to file complaint with PayPal. I received a message from them saying they would refund me $25. Absolutely ridiculous! I paid over $60 for that jacket and it was not my fault it was so ugly and defective. Save yourself the pain of dealing with this company and avoid Rotita at all costs!

I made an order in total of $20. They immediately charged my credit card and sent me a payment confirmation email. Then I discovered that Rotita took over $50 from me! I ordered three weeks ago and my items are not even shipped yet. I tried to call the company, but there was no answer, also they never respond to any emails. I didn't use PayPal and have no idea what to do or how to get my money back. After reading the reviews I doubt that I'll ever receive what I ordered. Be careful! These people are scammers, they'll take your money and disappear.

If you are smart enough then avoid Rotita and don't give them your money. I purchased something from them and spent over $180 thinking this company was quite reputable and safe. I never received what I paid for so I contacted my credit card company and opened a dispute hoping to get my money back. These people are thieves, they are dishonest and unfair! If my dispute doesn't end in my favor I'll just give up. There is no way to contact Rotita customer support, they never respond. I'll post negative feedbacks' everywhere can, I want to warn people about these scammers! Hope this helps someone.

I ordered things from Rotita, nothing ever arrived. I tried to contact them many times, but received no response. I sent them over 20 emails! Weeks later I got a message from Rotita customer service saying Thank you for your purchase and please order more! That is not funny! I got so mad and reported them to BBB, I also contacted PayPal and opened a dispute. This company is absolutely ridiculous! They make fun of people by sending stupid computer generated emails! These thieves took my money!

I so sick and tired of Rotita. 35 days passed since I made an order, so I contacted their customer service to see what was going on with my order. Since I received no response I contacted PayPal. Few more weeks passed and my order finally arrived. I was so excited to get it, but everything I received was two sizes smaller! I couldn't even pull them over my head. The return process is a real nightmare and they make it almost impossible to return anything. These people took my money and sent me some cheap children's clothes! Completely ridiculous. I want my money back.

I bought a dress from rotita. The dress looked gorgeous and I was so excited to receive it. I ordered it according to the size chart on their website. When it arrived the size was incorrect and it did not fit at all. I contacted rotita customer care and they offered me a 15% discount on my next order. I refused and then they offered a 30% discount. Absolutely ridiculous! I refused again and told that I want only my money back. Then they finally gave up and said I would get a refund, but I have to pay the return shipping costs. I sent the dress back and never got my money. Criminals! Buyer beware!

I placed an order for this dress after seeing it on line. I had no idea it was a dress made in china. It has been almost two weeks and my bank account has been debited. I have not received the dress and want my money back. The on line site does not give any options to speak with a person or track the order. Please respond. Since I ordered the dress I have seen all the negative reviews, never again will I order from this scam of a company. I am sending a letter to the fair trade commission and anyone else who can help me with this problem. It's a shame that this foreigners can use the internet to take advantage of USA citizens. I want be fooled again. But I want my money back. I don't have money to give away. They don't even provide you with tracking information or an item number.

I wish I’d read the reviews before I decided to order something from Rotita. I purchased a cute looking dress from their website a while ago. They charged my card and I received a confirmation email with the tracking number attached to it. I was told I would receive my order within 7-14 business days. It is February 16th and it has been three weeks since they took my money and still nothing. After reading all the reviews I'm starting to get nervous. I tried to contact them and asked them to cancel my order, but got no answer yet. I don't know what to expect from them. This company is terrible.

D: 93M78375MP0506714
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I brought a single item from your website and I didn't and still haven't received my shipment within the time frame I was told. I will be taking this to another level because you guys are advertising false items. I'm very devastated because fraud has been committed on my account. I Will be taking legal action about this website and informing others about your fraudulent activity. It's a shame that I took the time to order something off of your website and you show me poor customer service. You have so many bad complaints from different people all over the world.

I ordered a dress from Rotita online store in a size large. When it finally arrived it was way too small. I contacted Rotita customer care and sent them couple of pictures to prove I was not lying. They told me to send the dress back to them in order to get a refund. They also said that I will be charged a return shipping fee! Completely ridiculous! Their sizing chart is completely wrong. And when I wrote a honest, negative, polite review on their website, they deleted it! So all the positive reviews are fake and probably written by their employees. They delete all the negative ones. Don't trust Rotita! Everything about them is fake: photos, item descriptions, reviews. This company is totally unprofessional. Stay away!

I purchased a cute looking dress from Rotita for $35. I really loved the dress and wanted it for a special event. But when it finally arrived I was extremely disappointed because the dress I received was not the dress I ordered. I purchased a long black evening dress with an open back, but the one I received was a short grey dress with blue straps. I also ordered a small size but the dress I received was huge! The quality was horrible, and it looked more like a Halloween costume than an evening dress. I have been arguing back and forth with Rotita customer service and the best they have offered me was %15 discount on my next order. I'm never ordering anything from them again!

Their products are horrible and extremely small. Before making an order I checked the sizing chart several times very carefully. I knew that Rotita is a Chinese company and there are often sizing issues, so I wanted to be sure that I was ordering the correct size. When I received my items everything was super tiny. I bought a shirt but is was too small to even pull over my head. When I ordered I was sure everything would fit, but unfortunately it didn't. When I contacted Rotita customer service they said it was not their problem and that it was only my fault. Their customer care is an absolute joke! They refused to give me a refund. I gave all the clothes to my little sister and she is only 10 years old! Well, that was the worst online shopping experience in my life.Terrible company.

Do not order anything from Rotita! I'm 100% sure they are just some scam artists! I purchased a product back in December and never received it. They charged my card immediately after I made an order and didn't deliver anything. I contacted them many times and countless times I've been told that my item is on its way! Well, two months passed and still nothing. I'm writing this because I don't want anyone else to get scammed like I was! Don't trust Rotita, better save your money and time!