Rotita.com
Reviews and Complaints

I order a swim suite April 3, 2016 through pay pal, well it's April 19, 2016 and I still have NOT RECEIVED MY PRODUCT! the order number is as follows WW1604040841584765, the grand total was $25.72. the confirmation that I received said that I would receive it within 1-4 working days. You stated that I would receive a tracking # to track my order and you failed to do that as well. My product should had been sent to 192 Oxford Street, Orange, NJ 07050, however, it is saying unshipped! My phone number is as follows [protected] and/or [protected]. thanks.

Ms. Tyson

The item I have received is not the size or colour which I ordered I read the size chart so thats not the issue I wanted silver as stated its come to me like a rose gold colour the actual garment is very very badly made
Item not as described and an over sea purchase so I know that your covered by buisiness insurance I want a full refund I would be ashamed to tell people I had this neverless wear it its totally useless and a bad representation of a buisiness

Every single thing I've ordered has been either the wrong fabric or the wrong size yes I looked at the size chart but theres no way the fabric that's was suppose to be cotton comes back and its vinyl or silky and they won't give a refund they told me in an email maybe I got someone I can give it to as a gift or resale it I spent a lot of money for quite a bit of stuff they're horrible I dont suggest anyone ordering from this site or Motily they're one in the same just a different name smdh

I placed an order over a month ago. I have never received my order. I keep sending emails and Facebook messages, nobody is answering me. I tried to submit a ticket on their website but i keep getting an error message saying the order number I entered is not correct when it is. Please note that if you cannot provide the « proper order number » you can't even send a ticket.

I ordered a swimming suit and there website states it ships within 4 days. A week passes by I emailed them on the status of my order and they tell me to give them a few more days. Another week goes by and they tell me they are out of stock. I asked for a refund and they ignored me. I paid by PayPal so I filed a case against them. They then provide a tracking number stating order shipped and Close the case with PayPal. I close the case and the order never shipped out they provided a tracking number for label that was created but never shipped out. I contacted them several times and won't answer me back. I call PayPal and they tell me once I close the case they no longer can help me. The company knew of that and that's why they created a bogus tracking number. I called my bank filed fraud charged against them . Don't buy from them really bad customer service and fraudulent company.

I placed two separate orders of two bikinis both at the end of February. One shipped a few days after I placed the order and it has been over 30 days and I have still not received it. The tracking information said it was out for delivery and then ended up in some random USPS facility and has not provided information since then. That was on March 16th. The second order was not even shipped until 30 days after the order was placed... and that one is not even picked up by the tracking information yet. It says it was shipped 7 days ago. It seems almost impossible to get any real information or help from the company. It appears to be a horribly run company - if not a scam.

First of all it took over 30 days to receive my order after I paid for expedited shipping. Second nothing I mean nothing look any thing like the website. Material was horrible falling apart right out the packet the color was disgusting as if it's been washed a million times already and the sizes was off way off from their chart and I went up a few sizes. Contact them and was advice that refunding will be more expensive for me. The things about was not wearable. What a waste of money and no one wants to talk to you at the company only contacting me by email but will not answer any phone calls and via email stated there's nothing they can do I can return it at the cost to me and then they end it the conversation. Do not buy from this website!

On 2/16/16 I ordered two swim suits and a cover up, today is 3/26/16 and I still don't have them. I tried to resolve this and they have blocked me from looking up my info on their site. I put in what they call a ticket since they had not shipped the item yet to just cancel the order, they ignored it and said that they had shipped the items, which was not true. Then on 3/16/16 they said they had shipped the item, I still don't have it. ALL I want is a refund.

I made an order on March 13, 2006 in the amount of 168.00 (price including expedited shipping). I then received an email saying that I should get my order on or before March 16, 2016, by the 18th of March I still had not got my order or any emails regarding my order so I went into my Rotita account. I tried to track my order and it said "confirmed/paid/unshipped", so I send a ticket to them asking when my order will be shipped. On March 20th I still had not received an answer back and now my Rotita account was saying my order was cancelled/unpaid/unshipped, however, both pay pal and my bank account shows the money was removed. I asked pay pal to intervene and they opened a case the case has now been upgraded to a demand for my money back. Pay pal has tried to email Rotita, so have I and still no answer. I am also getting "forbidden access" when I try to sign on
Rotita.

I ordered several items back in August 2015. Got them in a reasonable time but they were nothing as described. Either they were way to small or way to big, made extremely cheap and several had defects. After contacting the company, I was told I couldn't and wouldn't receive a refund. I told them I would be disputing the charges with my bank then. They told me to try and sell the items on eBay or at a garage sale. We went back and forth several times and they finally agreed to credit me back when they received the items. Well I sent it back in September 2015 and as of yet I haven't received a credit. So now they have my $116.30 and the clothes I sent back. Paypal has not been helping me resolve the problem either.

DON'T ORDER FROM THESE CROOKS & THIEVES!

Don't order anything from Rotita! I have purchased a jacket and it took them almost five weeks to deliver it. There was a huge hole on the inside and two small stains on the right sleeve. I contacted the company and asked for a refund but they turned my life into a real nightmare. I wasted days fighting with them for my money and in the end they offered me only a discount on my next purchase! They are absolutely terrible and my advice to others is to stay far away from them!

I ordered a jacket from this site and it said uk size 18/20 which I ordered thinking it would be uk size but it's very small. I emailed them and the way they have replied makes me feel that I'm in fault for ordering the wrong size as it Asian sizes but that should be made aware to uk customers on the sizing charts which it isn't. I asked for my money back and they said normally the customer would need to return the item but because of the posting fee they said it would cost me more and they said they would give me compensation I explained I wanted the full refund for the item, they said they would offer me 15% compensation! Which I could use for my next order. I will not be using this company again! Their customer service is terrible, especially making a customer feel like they are in the wrong.since emailing me back that I would I would not be using them again they have not replied. I WANT MY MONEY BACK!

These people are absolutely ridiculous and dishonest, stay away from Rotita. I've ordered 8 items and they did arrive in reasonable time, but the quality was terrible! No person would wear anything from what I received. I sent them over 30 messages, but they never replied! I'm so disappointed. Why didn't I check the reviews? Well, I'll never order from them again and I suggest everyone to do the same.

I've ordered something from Rotita over a month ago. Unfortunately, I never received my items. They gave me a tracking number which shows that my dresses were returned to Rotita warehouse. When I contacted them they said my order is on its way. When I told them about what was shown on their tracking service they said that was not possible. So I received no dresses and no money. They did apologize and offered me a 50% discount on my next order. Please do not order anything from Rotita!

I ordered two dresses from rotita.com and immediately got confirmation of my order. That was good... but, since then, it's been a flurry of confusion regarding purchase and shipping.
I got one email saying that my payment didn't go through. Then, without any action on my part, I got confirmation that the order shipped (this was 7-days after I placed the order.) Three days after the alleged shipping, however, I'm unable to "track" the package. Using the tracking link, provided by rotita.com, I plug in the shipping code and it says the package is "not found."
Based on the confusion over payment, I'm willing to bet the dresses will arrive... at some point... but I doubt they'll arrive in time for my event.
The dresses are relatively inexpensive, and the company's based in China, so I should have known this wasn't reliable. Lesson learned. I won't be shopping through Rotita again, no matter how many coupons and discounts are offered.

Rotita is not trustworthy and they stealing from their costumers. I made an order and paid extra money for rush delivery. This was back in January and it is now March, and my order still has not been shipped! I sent several email asking about the status of my order and was told my order was out of stock. Then I asked them to cancel my order and they emailed me back offering me a store credit! Now why would I want the credit, if I never plan on ever ordering from them again. All I want is my money back!

I purchased some stuff from Rotita in early January. I received nothing yet and it is now March! I emailed them numerous times but received no answer. I have been trying to contact them for weeks and I am getting no where with them. Please don't buy anything from them and avoid this website at all costs! They are real scammers. If you don't believe me then go online and check the reviews! I contacted PayPal and their representative said they have no idea of how to reach this company. I'm very disappointed!

The dress that I ought from Rotita website was a total garbage. It looked very cheap and was poorly made. The material was straight cheap polyester and the dress looked nothing like pictures. It was suppose to be a maxi dress but the dress I received was very small and did not fit at all. I would never, ever buy anything else from this company! I'm so disappointed that I've wasted my money on garbage. Don"t buy anything from this site you will be highly disappointed. The pictures you see on the site are not Rotita's pictures, notice they don't show any one of the models faces because its not their models, they are stealing pictures from other websites! Avoid!

I saw a cute dress on Rotita website and ordered it. But I was very disappointed when I opened the package. Seriously, the dress looked horrible and very rubbish. It looked nothing like the pictures posted on their website and material was not even the same. I decided not to return it because the return shipping was too expensive. This website is an absolute joke! Do not waste your money and time here.