Rotita.com’s earns a 1.0-star rating from 356 reviews, showing that the majority of online shoppers are dissatisfied with their fashion purchases.
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denim dress
I purchased a dress from Rotita, when dress finally arrived, it was nothing like the dress in the picture. The material was cheap looking and thin. Thread was hanging from the dress, like they just threw it together. The holes on the dress where the buttons are suppose to go, looks like they took a knife and made the holes. I'm very disappointed, and if I'd known that this dress was coming from China, I wouldn't have purchased it. In my opinion, you purchase items from this site, it takes a while to get to you is because once you purchase any items, you have to give the Chinese workers time to put it together. So therefor, they go find some cheap material, needle, and thread, and piece you some bs together. If you pay attention, there are no tags in the clothes to basically tell you how to care for item, and no this not the first time I purchased from this site. First purchase, shame on you, second time, shame on me.
jump suit and shirt
I ordered 2 items from them. A dress that came as a shirt. It was nothing like the description nor the picture. I also ordered a jumpsuit that everybody liked, several of my facebook friends and it pic had over 500 likes. I ordered it in a 3x. Now on a bad day I do not wear a 3x but I wanted it to fit super big. It came and I could even get in on. One because the zipper wouldn't come down and 2 because it was sized wrong. Well, me and the company went back and forth with what I should do. They told me stuff like, give it to someone and order another a discount, take picture of the items, it would cost me too much money to return, they even had the nerve to offer me $5 then $10, each time I said no especially because one outfit was more than $5 or $10, etc. This went on for a whole month. The offered no real solution. Everything they offered was to benefit them. Finally, I remembered that I paid thru paypal, which is awesome, I put in a complaint and was refunded for all my purchases. This company is a mess and should be shut down. I've gone on their site via facebook to spread the word to everybody I had time to tell to not to buy from them. I wish I had read this complaints before I purchased.
company refuses to refund
I had the following issues ordering these trousers: http://www.Rotita. com/drawstring-waist-lace-crochet-loose-pants-g127164. Html
1. The pants were not the same as the ones pictured. The crochet pattern was similar but different, and the fabric was not the same (Some super cheap polyester crap).
2. One leg was shorter than the other
3. Rotita refused to refund me, even when I posted pictures of the uneven legs.
Here's what I will say: customer service was very communicative. However, they actually suggested I fix them myself. When I said I don't have a sewing machine, they told me I must pay all costs to return, which were more than the value of the item. Do not give this company your business. Bad quality, bad service, bad company.
rotitia.com
The absolute worst online experience ever. There clothes are not displayed accurately on the models. They are of cheap quality and the size are not true to form. They claim next day delivery... not shipped out 7 days after. Further I did not receive a packing slip or any record of the items ordered and 2 items were missing. After going back and forth for 2 weeks, I still have no resolution and it doesn't seem like I'm going to get any either. I've complained sent them descriptions, asked for a refund, asked to return the items of poor quality and I still have yet to receive resolution -- WEEK 3! I'm filing a complaint with pay pal.
CAUTION: Do not buy from this seller, the clothing is not sized properly and their customer service is not consumer friendly. Their return process is ridiculous.
Hello miss c young meerkat11@virginmedia.com I am not happy will the coat you sent me so i to sent it back
items stolen after parcel left outside my house!
Please DO NOT make the same mistake as me and purchase items from the online clothing website ROTITA!
Firstly, they falsely advertised next day shipping (they shipped the items 4 days after purchase). The delivery company delivered my parcel while I was away (left it outside my house and they were stolen!) I have been battling with Rotita for 2 weeks now for them to refund me (as I was told they are liable- they basically get the money from the delivery company). But now they are stating they can only give me back 25% of MY MONEY!
horrible
I ordered 4 dresses... They looked nothing like the pictures! Party city halloween costumes have better quality material! This place is a total scam! I had a feeling but i have them the benefit of a doubt... Big mistake! Do not order a thing from this place... I am contacting my bank for a charge back... The place is a fraud!
For those of you who has called attention the sizing of the clothing as well as the quality purchased from Rotita, it is worth noting that the company is located in PuDong District, Shanghai China. Rotita uses Softlayer located in Chantilly Virginia to host its web services. It seem the laws governing e-commerce would require the company to have better standards regarding refunds and shipping. I believe this company border upon criminal, and is probably a sweat factory. Please avoid this place at all cost. I hope it will come to the attention of Law maker who should require better customer accountability or it should cease to exist. Really Bad company
dresses for wedding
Dresses took 4 weeks to get here, they said 7 days. Which was no problem for us.
Dresses were wrong color shade, sizes were small, and hem of dresses were way off.
When trying to resolve problem: only by e-mail, bad English, terrible understanding, told would only receive 60% refund and I have to pay postage. I DO NOT RECOMMEND THIS COMPANY!
Spend a little more and keep in USA.
This is hands down THE WORST online shopping experience I have ever had...these people(at Rotita) aught to be ashamed of themselves...first of all I ordered a pair of sweatpants with a top to match...the item looks and is NOTHING like what I ordered & might I add that the pants are actually some sort of spandex not at all containing any cotton however the model is wearing sweatpants...the size will fit my dog & thats about ALL I can fit in it(& my dog is teacup size!)I had already ordered before I did my research so I figured I would just hope for the best even after all the terrible reviews...BUYER BEWARE! NEVER again! Fool me once, shame on you! Fool me twice, shame on me. I have definitely learned my lesson...these people will not be in business long...
I want a refund
On 4/19/15 I purchased a green jumpsuit from Rotita. I have yet to receive my order. I want a refund. Rotita is not professional, and a complete scam. I dont understand how Pay Pal could let such a company like Rotita use there services. Somebody better refund my money, or legal actions will be taking.
After submitting my first ticket to get the number Rotita must provide in order for you to return items, I never received a response. When I went to submit another ticket their site told me my email address was "bad". Now I seem to be stuck with clothes that are poor quality, not sewn together and don't fit.
I order a top from Rotita on 7/4/16. The top was defective (the collar was not properly sewn). I contacted Rotita asking if I could exchange and sent them pictures of the defective top. They were unwilling to exchange the top nor were they willing to offer a refund.
I received a different dress that was shown in the advertising, and it was way too small. I am extremely! Disappointed with the product. I will never again buy anything from this website. And it is impossible to receive a refund since it gives you no place to return for a refund.
I received clothing that was made of material far cheaper than the material that was shown on the website. I've been trying to get them to give me their return address, but they won't.
DOES ANYONE HAVE THE RETURN ADDRESS?
DO NOT ORDER FROM THIS SITE! There clothes are cheap and they won't refund the $$ for jeans that broke and were missing from my order!
I paid for faster shipping and it took a month for me to get my stuff. I was missing a pair of jeans. And one pair broke before I even put them on.
I paid 49$ for 2 pairs of jeans and they are offering me 3$ for a credit.
shanika barber i have not got my older alost jumpsuit
Hello,
I am very disappointed in my order. The jumpsuit is completely different to the picture I ordered! The size is all wrong and the bottoms of the jumpsuit are frayed.
I would like a full refund.
Thank you
Jessica
So, here it goes. Paid for expedited shipping: 2-5 days. Got it in 8 days. So, my shipping should be refunded. These idiots won't refund it and seem to be completely clueless as to why it should be refunded. Messaged them back and forth over a month about this issue. Do yourself a favor, order from another site.
I made an order never received anything no money or clothes...SCAM!
incomplete shipping and size is not usa standard
I bought 150.00 USA dollars clothing for this online clothing "ROTITA.Com" I made an order on January 2015. I received 2 month later 3 items out of 8 after I wrote to customer service asking were is my shipping and the items I order. This site sells clothing that it only fits ancient woman for very small and petite woman. Their Large size is not a USA size...
Read full review of Rotita.com and 11 commentsshippings frauds
I have been in constant contact with them and have not received any of the products still! If i don't receive my products soon I will be contacting my bank and letting them know the services have not been rendered and contact paypal (customer rights). I have all my proof. I frequently do business in China and have received many other products from different companies and still was not this bad. I am further annoyed because the products i ordered stated it will be shipped in 24 hours. Granted the Chinese golden week was when i ordered it but March 3 it should have been shipped and i was supposed to receive it by now. Shipping does not go by business days so saying that is pure bull. Keep in mind i spent over $100 people and this was my first order that i didn't even use the coupon on.
They say it will arrive in 3-4 days 4 weeks and still waiting
My order was processed and pay for March 16 it has yet to be shipped. Today Is the 25
Placed order on the 5th of march an it is the 25th of march and still havent recieved my items yet u cant even contact them by phone i emailed and they answered claiming it was being shipped out and thats been a week and a half ago
Thanks FAITH JACKSON
I had ordered some items waited almost 2 weeks to get a tracking number just for the tracking numbers to not even exist when I had called USPS..when I had talked to somebody from USPS and telling them that somebody been using their company as a fraud he hung up in my face and didn't answer when I called back
not receiving order and being ignored
I ordered a dress from Rotita.com on the 27th of febuary and i still havent recieved my order!!! It states on the website it ships in 1-4 days. I emailed the administrator and he informed me the delay because of their holidays which was in early febuary. I asked if i can pay for express shipping but he ignored my question and said the item needs 4-8 week...
Read full review of Rotita.com and 24 commentswanted to cancel my order because it never shipped
I places an order for 2 items on march 6 2015, i checked the site on march 9 2015 to get status on my order...i wasnt shipped, i sent them an email for an update on my order, they stated my order is being processed and couldn't confirm an estimated delivery date. I told them i wanted to cancel my order and wantwd a refund, no response from the company...and i cant call them.
There is no customer service - you open a ticket, you get no response... I PAID for my order - including an extra $10 for expedited shipping almost a week ago and it never shipped and all I want is a refund and so I tried for a refund and got this response "If the order is not paid, you could cancel it in user account, which is free of charge. If order paid and confirmed, we will try best to hold the shipment, meanwhile a handling fee of $3USD per piece is charged after 12 hours order placed. Please submit a ticket and complete an inquiry to cancel the order. " so now they are going to charge me a HANDLING FEE of $3.00 per item on merchandise that I never received? This is such BS! How many tickets do I have to submit to get a response?
bad quality and ill fitting clothes
Cannot give company address as it is in Chinese on my package. The two dresses I bought which were delivered today were inferior quality and much smaller than anticipated, particularly one of them which only measured 32" across the hips despite being "Medium" size as they both were. I looked at the size chart as it comes up smaller than in the UK so I...
dress didn't look the same as on the website and the quality was the worst
I ordered dress from the website www.rotita.com. It was mentioned that that cotton and polyester, but when I received the dress, the fabric was awful and it wasn’t made from the cotton at all. Also the dress didn’t look the same as on the website. The seller told me that I wouldn’t get money back. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.
I have the same problem i ordered 2 dresses the material is thin cheap and nasty. Im now fighting with them for a refund I think they are shisters and fraudsters and wouldnt recommend them to anyone at all waste of space
The dress is ten sizes smaller than ordered.
Total amount:
-$49.82 USD
Fee amount:
$0.00 USD
Net amount:
-$49.82 USD
Insurance:
$0.00 USD
Item amount:
$49.82 USD
Sales Tax:
$0.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Quantity:
1
Invoice ID:
WW1604060851095387
Date:
Apr 5, 2016
Time:
17:51:12 PDT
Status:
Completed
I asked for a refund for two dresses that are smaller than any human should be. One dress is supposedly a large. They say they will happily refund but that is not true.
All I know is, If my order isn't right or if I don't get it at all I will be going to the door step of who ever scammed me. I am sorry to those that were scammed. And I appreciate those of you who told your story. Thank you for the warning.
I ordered two "High Life" jumpsuits from www.rotita.com and its been 3 weeks and I have yet to receive my package. I'm mad as hell and I want my money back. Somebody better figure out how to give me my money...or we will have some legal issues. I have my confirmation number as proof of order.
Same thing happened to me. The fabric looked like it was made for a holloween costume. They should be embarrassed of the product they provide. This website is a fraud. I'm so mad. I should have read their reviews which are awful.
I had the same issue with the green coat with faux fur. It came damaged and they aren't offering a refund. Only a small credit toward my next purchase. No thanks! Never again!
seller didn't reply, but I can't return small clothes
I bought cardigan and dress from the website www.rotita.com. It was horrible, ‘coz these items were too small for me. I was surprised, ‘coz I took all measurements before I placed the order. I tried to reach the seller, but this jerk vanished somewhere and I can’t get money from them. I wonder if there are people, who faced the same problem? I really need help or any useful advice.
Read full review of Rotita.com and 65 commentsthe seller blocked me and didn't deliver order
I placed order on the webiste www.rotita.com and didn’t get any news about my order. I waited couple of days and still nothing. After that I searched for the contact info, but I found them only on Facebook. I sent emails and asked about the order, but on the next day I couldn’t reach them, because this comapny blocked me. They are liars and scammers, so be...
Read full review of Rotita.com and 15 commentsRotita.com Reviews 0
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About Rotita.com
The website features a variety of clothing options that cater to a range of tastes and preferences, from casual wear to formal attire. Rotita's product line includes dresses, tops, bottoms, jumpers, swimwear, and activewear. The collection is updated frequently, so customers can always find new and exciting pieces to add to their wardrobe.
One of Rotita's standout features is its commitment to providing clothing that is both comfortable and stylish. The fabrics used in its products are of high quality, ensuring that the garments feel good against the skin while looking great. Whether you're looking for a chic maxi dress or a cozy sweater, Rotita has something for everyone.
In addition to its fashionable clothing selection, Rotita has an extensive range of shoes and accessories that complement its clothing line. From statement jewelry pieces to stylish handbags, Rotita has everything you need to complete your look.
Aside from its impressive product selection, Rotita also offers exceptional customer service. The website is easy to navigate, making it simple to find exactly what you're looking for. The company also provides a range of payment and shipping options to suit different customer needs.
Overall, Rotita is a trustworthy and reliable online fashion destination that offers high-quality, affordable clothing and accessories for women. With its commitment to providing comfortable, stylish clothing and exceptional customer service, Rotita is a great choice for anyone looking to elevate their fashion game.
Overview of Rotita.com complaint handling
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Rotita.com Contacts
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Rotita.com emailsservice@rotita.com100%Confidence score: 100%Support
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Rotita.com addressRoom2087, № 15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, China
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Rotita.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Rotita.com contacts
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