Rotita.com
Reviews and Complaints

Order # 9261290980536704020357. Ordered 1 dress and 2 bathing suits but still have not received my order. And, of course, the money was taken out of my account within a couple of days. I have tried to track my order and can't get anywhere with that. I received an email telling me that my order was being shipped in 2 separate packages- the first one was supposedly sent out on 5/28/17 and the 2nd one was sent on 6/1/17.

Placed order for 2 swimsuits need to return they do not fit, I have gone to site and tried to enter a ticket it will not accept my email address or the order number which came straight from the order confirmation. Need reply on how to return. Order number w1705130125108622. Received shipment notification 5/15/2017 received order 5/30/2017. Do not want my 30 days to exp. They will not reply and I have no way to contact

My order number is W1705130106002082. When I try to submit an inquiry on your website- I get a message that the order number is wrong - even though I copied it directly from the confirmation email. I was told on the email it would ship in 2-4 days. I have received no notification of status. I have not received the product as of yet. If I am not contacted within 48 hours regarding this I will be contacting the Better Business Bureau.

Dear sir/ madam
I ordered a ladies white top on 5/5/17 and I've not yet received it, however my complaint is that your company Rotita has charged me the sum of £66.81p from my credit card account for the one item which only should have cost £21.27p, this in my eyes is theft by your company and following the above I'm going to take this matter out your hands unless your company does the honest thing and refunds me the whole amount above and keep your item which I do not wish now . I'm disgusted that a company had the adocity to do such an dishonest act. One of the payments is via Pay Pal, the other two payments is recorded with a ref number and the country ( Madrid) should you not acknowledge my request above I will take this matter out your hands and put this complaint over to the banks fraud squad, So my advice to you is to act swiftly to save your company's embarrassment of being labelled thieves.
Regards
Mrs Margaret Ward

received merchandise on order number W1705030402312889,
merchandise did not fit,
entered ticket T5990114219 requesting return merchandise
I was unable to send pictures of the merchandise on my computer but I did list the description of the T shirts and I closed the ticket by mistake
-Requesting return address and refund for:
Long Sleeve Color Block T Shirt,
Cold Shoulder Feather Print Watermelon Red T Shirt
Cutout Sleeve Round Neck Flower Print T Shirt

I want to return a swim suit. I got a ticket number and they were going to tell me how to return the suit. I have never heard back. The 30 days are going to be up soon. I want my money back the suit does not fit right.
I want you to e mail the information on how to return the suit. Or you can call me or give me a number where I can call you. My number is [protected]. Thank you.

I believe this Rotita company is a scam. Can not understand why Facebook allows their advertising. There is no way to really contact this company. Product ordered May 6, and tracking order seems to have just disappeared. There is nothing being sent. Ticket for customer service is just a front because no one ever contacts you. I haven't heard anything from them except that I was charged for an item that they never intended to send.

Ordered on 12 April 2017 2 clothing items. Then I read reviews so immediately cancelled the order and notified my bank. At that time the charge of $64.70 was reversed. Received an email from Rotita notifying me of the cancellation but I may incur cancellation charge if the order had already been processed. In 10 minutes? I highly doubt that.

Received the cancelled/unwanted items 22 April. I will gladly return them but why should I have to pay shipping for an acknowledged canceled item to China?

I ordered a blouse on May 12, 2017 and a dress on May 11, 2017, both items were paid on my MasterCard ending in 6816 amounts of $27.90 and 29.24. I was to receive them in 2-4 business days, I am still waiting. I ordered these for a wedding and need them by May 25, as the wedding is in another part of Ohio. I ordered in plenty of time. Please send them so I get them by the 25th, or I will have to cancel. Sincerely, Deborah Mathews P.O.Box 456 Bettsville, Ohio 44815. I ordered a blouse thru a company called Zulily at the same time and I have already received this using my P.O.Box. Please call me at [protected] and let me know what is going on! I have tried your number and it only allows you to leave a message, but it says nothing about a company name.

Order # WW1610290954505507 Silver Sterling Bird Pendant Leaves Lariat Necklace and Love Infinity Decor Black Braided Bracelet. Rotitas customer service is completely awful! I bought my items in October for a Christmas present and still have not received them! Rotitas "customer service" doesn't care at all! Their administrator had the nerve to tell me back in the beginning of December "The fact is your order is still at the customs, once they release the package, USPS will deliver it to you." who says that to a customer! I want my money back I want a full refund and then some and if you can't do that I'm going to make sure my lawyer will get it, on top of my lawsuit I'm filing against you for theft!

I ordered a few weeks ago a outfit of pants and top. Color blue and white. I got something saying it was sent out. You've got my money. If not receive by Friday I am having my lawyer file a suit against up and I will be contacting every agency to shut you down. I've worked in courts to many years and I know how to get my outfit or my money better be refunded by Friday the 19th of May 2017. Betty Adams
205 Boggs Lane #7.
Richmond, Kentucky 40475

Invoice ID: W1704080833563721
Merchant details
Rotita.com
[protected]@rotita.com
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Trying to return the item above. Cannot complete required ticket.
SKU number is [protected]
Order number is W1704250415366255

I put in the order number when press the send it says it is not the order number but it is.

I would like a refund and will send it back as soon as i receive information as to how to complete the ticket required for return
There is something about pictures but I have no idea what you want
I'm looking of a RMA number

I ordered two bathing suits on March 30th, I messaged on April 20th to see where my order was, I had never gotten an email or anything from your company, so I have no order number. I was told it's on its way, and a link to a carrier was provided. My order was filled according to the shipping date that day April 20th! You took the money out of my account on March 30th! I have been messaging back and forth with you all, I still on may 11th have not received my order. I want my money put back in my account! I am sick to death of the lack of customer service. JUST REFUND MY MONEY!

I purchased item, order #W1705032149368998 on May 3rd, and paid nearly $9.00 for faster shipment. Today is May 9th and I have been informed according to the tracking information my order has been out for delivery for two days I have yet to receive it. I would love for the additional shipping cost be refunded.

In addition I ordered on May 2nd, order # W1705022036399767 and it has not shipped to date.

I bought two bathing suits at a larger size because i know they provide smaller sized than in America. 3-4 weeks later it is still sitting in my account. I allow them to ship. 2 weeks later i finally get my order. Which while opening i could tell they were way big and didn't even try them on.

They want me to pay the 23 dollars to return them to get the correct size after they investigate, which are more than likely not going to give my my exchange.

Why?

Very unprofessional and what a way to stand by your product!
Not only will i talk about this terrible service. I will have to sell the bathing suits myself and go shopping elsewhere.

Thanks Rotita

I placed my order on the 19th of april 2 swimsuits and I still haven't gotten them yet its be 11 days they said I would be getting my order in 10 days. Unless your not counting weekends. I would like to know the status of my order. I have been online trying to track my order but it keep taking me to the same #. I have my tracking # but it still doesn't work when I input the #

Hello customer service:

All 3 items don't fit I would like to return
all items. I have the bag with labels on it.

1 blue dress, 1 Burgundy dress and one tankini set floral two piece.

How do I ship to you? By mail, Fed Ex? Do I use the labels on the bag?

I would like a refund please.

Tracking # LW 147 777 88 CN

CN22

Thank you,
Theresa Giannette

I just ordered of $300 worth of clothes for an upcoming trip. I picked out the clothes according to their size chart which is completely false advertising! XXL is actually a true medium. I will not be sending the clothing back because of ALL the complaints I have read. I will give it as gifts to my smaller friends. Please do not buy XXL's. Please NEVER return your items. You may be out your money and the clothes.

I ordered 4 swimming suits on 04/01/2017 in the size that should have fit based on their charts. $93.92 cost of suits was billed immediately to my credit card. I got the swimming suits on 04/14/2017. All are to small. I've tried to submit a return ticket within the 30 day easy return policy. Like someone else said, ticket goes back to explanation of refund and exchanges. I called [protected] and got recording "the person you are trying to reach is unavailable. Please message after the beep". Left message. What are the chances that call gets returned. All I want to do is send the suits back and get a refund.
Jane sterrett