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CB Travel and Vacations Royalton Luxury Hotels
Royalton Luxury Hotels

Royalton Luxury Hotels review: Customer and housekeeping services

J
Author of the review
7:12 pm EDT

I arrived on 17/7/22 check was horrible because the room was not ready. Be mindful that check in is 3pm. When my family and I got in the room there was no bath towels and the room refrigerator doesn't work. It literally took 3hrs to receive the towels and be mindful I called three times.

I paid full amount for my vacation, which is not going or feeling like it. My family was up for over twelve hours and we couldn't relax, something we paid for.

This is poor customers service.

Desired outcome: Treat your customers better and you should figure out what you would like to see come out of this if this was you in the position.

Keywords:
bath towels check-in customer service family refrigerator relax room vacation
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