Menu
For Business Write a review File a complaint
RPG Show

RPG Show review: lace wig 45

A
Author of the review
6:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased my first lace wig from RPG SHOW . I order a custom lace wig after 2 1/2 months the wig arrived looking like a big ball of wolf hair. I sent the wig back and agreed to a in stock wig.( I did not want to wait an additioal 2 months for the custom.) After 2 week I took the wig for a professional wash the ear to ear strech on one side of the wig loosen flat. The real problems came after the second wash...not only did the ear to ear strech flatten loose on the other side the hair matted rock hard all over the wig. I contacted RPGSHOW they requested pictures so they could resolve the matter. I e-mailed pics the same day. My next e-mail requested I send the wig back so that their people could look at the wig. They also informed me that this had never happen to their product before. I was out 313.00 dollars and they never sent me the different from the custom wig order (the in stock wig was less money.) Another thing the hair on this wig never blow in the wind and when I lifted it let it fall it would just remain lifted...it would not fall. A picture is worth a thousand words I just wish I could post the Pictures.
I WILL NEVER PURCHASE FROM RPGSHOW AGAIN!

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

45 comments
Add a comment
S
S
starr
morrisville pa, US
Send a message
Mar 05, 2009 5:50 pm EST

my wig was dry rotted i paid $300 for dry rotted hair it was nothing like the picture, i ordered deep wave indian remy, i never seen a indian with a nappy afro.

D
D
dime piece
Fort Pierce, US
Send a message
Apr 09, 2009 8:07 pm EDT

I purchased a wig from RPG Show for over 300 dollars, listing stated that the wig would have bleached knots, When I recieved my wig NO BLEACHED KNOTS! The wig began to tangle up and get nappy after only too weeks. What a waste of money!

J
J
jule
Lawrence, US
Send a message
May 12, 2009 6:13 pm EDT

I purchased a wig from RPG show back in October and they sent me the wrong wig, wrong color, wrong size, wrong texture, wrong everything. Plus it was kind of damp and looked raggedy like it had been worn. They said that usually never happens and siad they could make me a customized one for cheaper but I said never mind and just lost out on 30 dollars...does anyone no of any real reputable places?

B
B
breee
Lake Worth, US
Send a message
May 28, 2009 5:39 am EDT

The exact same thing happened to me last year, I paid about 313 for a wig, it was horrible and they requested pics but I never got a refund and they are a scam! they keep trying to post on websites like they're all good and what not and they're not, I will never purchase from them again...

B
B
breeee
US
Send a message
Jul 27, 2009 10:48 pm EDT

They can't do anything LEGALLY for an opinion that you make on their company but I was scammed when I purchased from them the first time, but they sent me an email because they say what I wrote on here and they sent me a free virgin remy wig, which honestly looks soooo much better and looks like what I should have recieved from them when I purchased some time ago. So, they get kudos for sending me a free wig that was much much better than the one they previously sent, I probably won't end up purchasing from them again, because I know a few AV that I roder from, but I will say this time they had awesome customer service and they fixed their problem! Hopefully, they'll do the rest for everyone else!

-breee

T
T
tae08
Fort Wayne, US
Send a message
Nov 14, 2009 1:47 pm EST

I was thinking about purchasing a wig from there now I am changing my mind

S
S
SILVERDOLLA
Chicago, US
Send a message
Mar 09, 2011 11:52 pm EST

I WILL NEVER PURCHASE ANOTHER WIG FROM RPG SHOW MY WIG IS MATTED N I CANT DO NOTHING WITH IT THEY TOLD MY THAT THE WIG I ORDERED WAS 100% INDIAN REMI HAIR N THAT WAS FALSE I HAVE BEEN SCAMED ON THE PACKAGE IT SAYS THAT THE WIG HAS SYNTHENTIC FIBERS I AM SOOOOOOOOOO DISAPOINTED I WISH I COULD FILE A LAW SUIT CAUSE I WILL 355.00 DOWN THE DRAIN NOT INCLUDING WHAT I SPENDED TRYING TO FIND A GOOD ADHESIVE! (((((((((

rpgshow
rpgshow
CN
Send a message
Mar 25, 2011 3:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello,
This is Hallie from RPGSHOW.
We are appreciated all valuable suggestions on complaintsboard.com from our customers and we will continue to follow up your suggestions and make improvements accordingly.
Just we declared before, Rpgshow.com as a manufacture specialized on production and sales for lace wigs has run for 6 years.We always try our best to meet our customers' requests and offer the best service, perfect products to our customers.Our commitment is Devote Ourselves to the beauty and fashion of ladies. So on our website, we supply free Return & Exchange, repairing and after-sale tracking service to our customers.
So if you have placed on our website before and do not satisfied with our products or just wanna exchange or return, please write your order No. or registered email address on our site when giving us suggestions on complaintsboard.com.You can also conatct us by elaine1579@gmail.com or log on our livechat directly.Then we will response and offer you one proper solution as soon as possible.(We devote on our customers' satisfaction, so for this we can even offer another free lace wig to our return customers.)
While For those who can not supply any relevant order information, we will treat you as malicious behavior by competitors and reserve the right to pursue relevant legal responsibilities.

rpgshow
rpgshow
CN
Send a message
Mar 25, 2011 6:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello~
For UpsetNY, rpg_SHO_ FAKE and SILVERDOLLA, if you have placed orders on our website, please offer us your order number or email address used in your orders.Then we will offer one new lace wig to you.
Please contact us as soon as possible by email elaine1579@gmail.com or call us by [protected] or [protected] .
Thank you~

N
N
Niecy99
Northridge, US
Send a message
Jul 10, 2011 9:57 pm EDT

If all of this is true, then RPG Show should youtube an apology to all of their customers, as most of the referrals probably came via youtube hair reviews and word of mouth. I found out about them on youtube. One person said to Google them to find out about the complaints. I will not purchase from a company with such a high complaint rate period.

S
S
shan3105
Birmingham, GB
Send a message
Aug 04, 2011 12:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been also looking at reviews on Youtube and thought that they have good hair from what i see. Are they really this bad because the reviews are recent. i really want a wig but i really dont know what to do.

L
L
LadyVal
US
Send a message
Aug 12, 2011 7:21 am EDT

I think the complaints are old and outdated from the year 2009. Since all of the reviews on youtube are fairly recent and highly positve, I think I can trust that the quality and service will be what is promised. I cant wait to order a unit!

S
S
shan3105
Birmingham, GB
Send a message
Aug 26, 2011 8:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thanks alot for your advice LadyVal. I'm going for it.

rpgshow
rpgshow
CN
Send a message
Dec 27, 2011 3:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello,
This RPGshow a lace wig store which always do our best to provide nice wigs to our customers and we have done it.Yes, not every customer is satisfied of her wig but we will give her a new one for exchange or give her refund.We are so sorry about your wig problem and please give us an email or something else we can contact you, so we can help you out about.Please trust on our prefessional and we are able to do something for you.

M
M
missysdp
US
Send a message
Feb 02, 2012 6:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i so want to purchace a lace wig but just not sure wht to do,

rpgshow
rpgshow
CN
Send a message
Feb 03, 2012 7:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

hello missysdp,
this is rpgshow lace wig store.so gald to hear from you.
if you are interested in our lace wig, you can just place order on our website directly and as one new customer, you can enjoy $30 off.while if you have any questions about placing order or our website, you can contact us by email:wigs@gmail.com or call us via [protected] or [protected].
further more, once you receive the lace wig and find you do not satisfy it, please contact us and we will offer free exchange or return service.
thank you very much
have a nice day~

O
O
Oceania30
Mechanicsville, US
Send a message
Feb 07, 2012 3:12 am EST

Hello I want to purchase a wig from you but wow! Your reviews are so bad...time, quality, type of hair is really important. Now i going to keep searching other site and their reviews... Call my girls back to wait...because your reviews are outrageous! Missysdp did you buy a wig from them and if so are you happy?

rpgshow
rpgshow
CN
Send a message
Feb 08, 2012 12:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

hello,
so gald to hear from you.thanks for your complaints on our website.
we just wanna know if you have placed order on our website and if so, could ou tell us your email address and order number?so we can check what happened.
and we can promise that if there is any problem about our products, we will offer free exchange or return.do not worry about it.
thank you very much.please contact us via email:wigs@gmail.com or just call us [protected] or [protected].
have a nice day~~~

K
K
kimi8223
Detroit, US
Send a message
Mar 03, 2012 10:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Unfortunately, I purchased the rpgshow PTS003-s wig in yaki texture. The style was nice but the hair was extremely coarse. It felt like brillo pad. It wouldn't respond to flat ironing. Also, the hair was bulky in the back. It was unwearable. I wish I had seen these reviews before I made my purchase.

rpgshow
rpgshow
CN
Send a message
Mar 06, 2012 9:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

hello,
so glad to hear from you and your complaints on our product.Thank you to our improvement opportunities.
could you tell us your order number and email address?as you know yaki hair texture is added a micro kink to the hair strands to mimic Africa-American people relaxed hair.so it will be much coarser than silky.
thanks for pointing out this problem, we are appreciated . also we have sent you a message, please reply us for this.
we are looking forward to hearing from you, have a nice day

K
K
kimi8223
Detroit, US
Send a message
Mar 13, 2012 6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rpgshow made several suggestions to help improve the coarse yaki texture of the wig I received. After trying everything with little improvement, they agreed to replace the wig. The yaki hair on the replacement wig was much softer than the original. I am happy with the replacement.

J
J
JesusisReal
Temecula, US
Send a message
Apr 04, 2012 9:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was thinking about purchasing a wig from the RPG-Show as well but, I am hesitant to do so now. I was very impressed with the quality of hair, pictures, and statements mentioned by others on their website, but I can't afford to lose money on a bad unit. It would be a lose lose situation for me. How can you guarantee that your unit will be accurate as purchased? I never bought anything online before and reading the complaints above makes feel uneasy about purchasing a wig from the RPG-Show.

rpgshow
rpgshow
CN
Send a message
Apr 05, 2012 10:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,
This is from RPGshow.
Thank you for concerning about our product.
The brand RPG show specializing in full lace wigs started out 5 years ago and during this time we have received lots of encouraging feedback from out satisfied customers. You know nobody is perfect and we have some complaints as well. But we treasure every customer as well as their advice. We offer positive solutions at the first time and do our best to solve the problems of our customers. It always comes out with a satisfied result at the end.

Such as 13th of Mar, 2012 by kimi8223 +1 Votes
Rpgshow made several suggestions to help improve the coarse yaki texture of the wig I received. After trying everything with little improvement, they agreed to replace the wig. The yaki hair on the replacement wig was much softer than the original. I am happy with the replacement.

We believe with your sustained support will we become more and more stronger.
As you can see we have easy and free exchange & return policy that there is no risk in losing your money.
There are many reviews from our customers and youtube gurus where you can find it on our facebook and youtube.
Have a nice day!

RPGshow

N
N
Nicsnaps
Bx, US
Send a message
Apr 24, 2012 2:18 pm EDT

Was just about to complete my order for rpg show wig els-119s when I came across these reviews. Even though women on youtube were complaining about the bulkiness of the unit and the problems with parting, I was still gonna give it a try. I think I will hold off until rpg does some quality control.

J
J
jackie14
US
Send a message
Jul 17, 2012 4:14 pm EDT

I was looking to purchase a full lace wig but now I change my mind I just receive one yesterday from DHgate and it is raggedy and it sound like some of your mess no thanks just to think I was going to spend 350 dollars and so was my daughter the wigs looks good on pictures but no thanks people works to hard for their money this 2012

T
T
taylorj
US
Send a message
Aug 07, 2012 5:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wow ! after reading these comment and post I'm not sure if I want to order any thing from them.

P
P
Perfect mom
Dandridge, US
Send a message
Oct 22, 2012 6:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased my first unit from RPGSHOW and I thought wow this is beautiful. Well I tried it on and it looked really wiggy and I brush it and the shedding was terrible! I emailed them and even sent a picture of all the hair from one brushing. I went ahead and cut the lace off and took it to my stylist to see if it was real human hair. The hair was human but she even agreed the shedding was serious and not to mention that the cap size was way too big(cap size 1.) I can't wear the wig and I spent $369.99 on this unit! The wig slides right off my head bobby pins can't even help this! So I emailed them about it to see of I could return it and get a custom made one. They said no because I cut the extra lace off! They did give me a $ off a custom order. I just hate that I spent that much money thinking I was get a good quality wig and the hair falls out worse than my natural hair! Fo your home work before ordering for sure!

L
L
Lala4smitty
McDonough, US
Send a message
Dec 26, 2012 9:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I adored the wigs when I saw them on the YouTube channels. So much I purchased one for the first time. Shipping was great only to get the wig and its extremely thin to where it looked cheap and the hair was NOT human hair. I'm soooooo disappointed. I WILL be starting a blog and channel so nooooooo one goes through this again not on my watch! Can I say rip off! They didn't even attempt to make amends . Uggggghhhhh!

M
M
Msrealdeal
Lynnwood, US
Send a message
Feb 26, 2013 11:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sadly I fell into the hype and purchased a wig from RPG Show because of the reviews I had seen on YouTube. On their website it says that you will receive your wig in 4-5 business days. It has been almost a month since I ordered my wig and I still have not received it. Their customer service is terrible. You can only reach them by email, when you call either number you are sent to voicemail. When I emailed them about my wig and when it was going to be shipped I was sent an email saying that they were going to ship it that day an email me a tracking number. After waiting a week and still not receiving my wig or a tracking number I contacted them again, and I was told the same thing. If you don't mind waiting on a wig that may or may not come go ahead and order from these scammers. There are other full lace wig suppliers out there you just have to look for them.

M
M
Msrealdeal
Lynnwood, US
Send a message
Feb 26, 2013 11:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sadly I fell into the YouTube hype and decided to purchase a wig from this company. Guess what I still have not received my wig and it is going on one month. Which to some people may not seem that long but when a company says it takes 4-5 business days for you order to be delivered, not just processed but delivered you expect that to be true. Especially if you have an event to go to. RPG show has terrible customer service. When inquiring about my wig being shipped I was told that it would be shipped that day. Guess what it wasn't. I waited another week to inquire about my wig and the shipment and again I was told it would be shipped. Still no shipment has been made. When you try to contact them directly by phone you are sent to their voicemail and no phone call is returned. I would not recommend ordering from this company.

I
I
It girl
Pasadena, US
Send a message
Jun 22, 2013 8:54 pm EDT

The first time I ordered from them, the wig was really skimpy. I ordered 18 inches and it looked like 14. I had to send it back. They did make it right. They sent me a 20 in no extra charge, it was full and beautiful The second time, it was a bit skimpy, but I was able to work with it. I asked them for a light brown cap, I got dark, and they told me that the knots would be bleached...they were not. I was going out of town in a few days, so I could not send this one back...well I guess I could have, but opted to keep it. I think I will give them one more chance because they are giving me 50.00 off coupon (it should be more than that).

M
M
Miss Esther
Richfield, US
Send a message
Jul 22, 2013 11:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I so agree with all the complaints about RPG I ordered from them and got wrong color wrong size. Contacted them and got the run around. What pisses me off is that we spend our money they make the mistakes and in the end we the custom end up ###ed because you end up spending more money sending the wig back and their stupid stock prices. Still have the wig wore it 1 time and its just in the box where it will remain / waste of money and I will never order from this company again! And I want all you ladies to know if you see all these complaints listen and learn its all about the money with this company. Poor custom service!

C
C
C6891
new york city, US
Send a message
Oct 02, 2013 6:07 pm EDT

I ordered a unit from rpgshow and im praying to god I get a hood unit, because I have no more money for now, and I invested my money in this unit so I wouldn't have to keep spending money on weaves, but by these reviews im really nervous.

S
S
sancarrworkout
202 E 1st street, US
Send a message
Jan 31, 2014 4:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My sister purchased a wig from them and so did I but I didn't know at the time that the wig my sister got was horrible... and she paid almost 400.00 and wore it once. God blessed me and they didn't have the wig I ordered in stock they tried to sell me a wig much more expensive than the one I ordered for the same price, but I refused and asked for my money back. I was so afraid that I would not get my money back like some of the other customers, but I went through pay pal and if I didn't get my money back I was going to ask Pay Pal to help me but I have to say I got my money back! I cannot see how they stay in business all the complaints say the same thing that many people are not lying...if someone has a great product why would that many people lie I don't care how old the complaints are what difference does that make! This is from 2014 same old same old...

S
S
sindeeee
Perris, US
Send a message
Feb 02, 2014 2:20 pm EST

My goodness.Thank you so much I was getting ready to order from this company.and just reading your reviews made me change mind.I just don't have 300.00 dollar to lose.so thank you so much

N
N
NatashaM
Toronto, CA
Send a message
Feb 06, 2014 10:19 pm EST

RPGSHOW has one of the worst customer service. They only cater to youtube gurus who promote their products. I have spent over $700 on their products. I would never recommend their brand to anyone. I have emailed and sent numeous pictures after only one week wear their wig becomes completely matted and tangled. Like a rats nest. The Yaki texture is thee worst. Stand up to your brand and keep your customers happy, because we are the ones putting money in your brand and company. Order Number: 19830

P
P
preinces443
US
Send a message
Mar 10, 2014 3:08 pm EDT

Do not order from Rpgshow I ordered a wig the yaki texture and it was horrible. What they do is send Youtube Gurus great quality wigs and customers ### ones. Think about it most of there business comes from there youtube gurus followers. After two weeks of the Yaki Khloe wig it notted, shedded like crazy! It was horrible. I sent the wig back it has been over 2 months and I keep getting the run around luckily I went throught paypal!

I
I
ICandyCane
New York, US
Send a message
Apr 14, 2014 11:41 am EDT

I will NEVER buy from them again! I bought one wig last month and loved it! Then I got excited and purchased another just to have for later! BIG MISKATE! Wrong color wrong cap size! Got it last week and after 4 mins I put it back in the box and emailed and call both listen numbers for return info! No return info on box or on websites SCAM ALERT! I emailed all the addresses I had or could find and finally a reply telling me I could possibly EXCHANGE my wig if something was wrong I replied with I wanted a refund... A day later I get an email stating that I MUST send pics to prove I hadn't cut the lace, after sending pics I was told again that I could exchange and to tell them what was wrong with it so they could fix it! 5 emails, still no info on RETURN or how or where to send this thing' rennet you only have 7 days to return it in the first place! So my guess is they will say my 7th day is UP tomorrow lol so I'll be stuck with this wig! Needless to say I have about 33, 000 followers on IG and over 100k on twitter lol I will also contact my bank n process dispute with these shady Chinese companies! You guys have been WARNED! 4/14/14. Order number [protected]

C
C
chantalixious
Montreal, CA
Send a message
May 02, 2014 9:05 am EDT

Me too i'll never purchased from again, they do the same thing to me i have to contact my bank, here and there and the 7 days already up, they playing around requesting for pictures when they get all the proof they wanted that the wig was ok, they just don't answer me anymore. I want to return my wig because the color is too dark and it's too big wrong size. I send email to elaine as mentioned in the 1st page here they don't response REALLLLLLLLLLLLLLLLL SCAM guys. Don't buy from them, don't please, order No: [protected]‏
if the size was ok i would keep it and dye it, they don't care that when we are buying online we don't see either we can try the wig, all the see is the money$. Their products is so no good that they can't refund they want to keep our money, they are insecure

L
L
LucyLove
Detroit, US
Send a message
May 18, 2014 1:39 am EDT

I'm done with them too, I purchased a Khloe glueless cap in February. I don't wear it often because when I do it tangles badly where ever the hair is touching my shoulders, then where the unit is dyed, the hair is breaking, I purchased a really good shampoo and condition beforehand to help prevent breakage. I also purchased a heat protectant to put on when I flat iron. It has not helped at all with breakage. It looks alright when I brush it out and put it on, but after a few minutes of walking, it looks like a nest is forming around the bottom of my head and the top is straight; I haven't even left the house yet and all of this is going on with this hair! I have synthetic wigs that don't tangle as badly as this unit does. I WISH I had read all of these reviews before I spent 300 dollars on this unit. I haven't said anything to RPG Show about it, but I know this will be my first and last wig from them, I don't have money to waste, I could have bought several wigs with the money I gave them and just alternated to keep them looking good. I expected more from them, You Tube got me. I know better next time.

More RPG Show reviews & complaints

RPG Show - Never by a wig from RPGSHOW in Shanghai China! 56
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RPG Show - Wig 37
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RPG Show - Wig Smell 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RPG Show - Wig
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RPG Show - Lace front wigs 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RPG Show - bad quality wigs 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RPG Show - Return/Exchange
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RPG Show - wigs
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. RPG Show Contacts

  2. RPG Show phone numbers
    +1 (718) 313-0726
    +1 (718) 313-0726
    Click up if you have successfully reached RPG Show by calling +1 (718) 313-0726 phone number 0 0 users reported that they have successfully reached RPG Show by calling +1 (718) 313-0726 phone number Click down if you have unsuccessfully reached RPG Show by calling +1 (718) 313-0726 phone number 0 0 users reported that they have UNsuccessfully reached RPG Show by calling +1 (718) 313-0726 phone number
  3. RPG Show emails
  4. RPG Show address
    5160 Rivergrade Road № I6228, Baldwin Park, California, 91706, United States
  5. RPG Show social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all RPG Show contacts