Ruby Lane
Reviews and Complaints

I had been selling on Ruby Lane for over 10 years and recently challenged some of their practices, fees and general customer service. They do not like to be challenged, which made me wonder if many of the reviews about their shady practices have been correct. I wrote that in light of the pandemic, the monthly charges were causing a financial strain. Truth. $85.10 per month for just over 100 items (and that doesn't include listing fees) is a lot - even more so when sales are down. Their response was, "You have not been honoring the agreement to list exclusively on RL. Instead, since at let June of 2017, your merchandise has been advertised also in the Etsy store." If you do your research, you will find that most RL sellers do not sell exclusively on RL. Nobody would make any money! Etsy and ebay are so much more equitable! Etsy has a much larger customer base, advertises, allows you to post coupons (which return buyers love), has better shipping options, doesn't make you deal with Paypal (which is an additional fee) and has more traffic. Ebay is easy, reliable and has tons of buyers. RL wrote, "Even while suggesting to us special consideration should be given to your Ruby Lane shop account because, "COVID has caused unforeseen difficulties", you continue to run other online business portals under the same conditions." How can they make a comparison? RL charges a ridiculous monthly fee. Etsy and ebay only take a percentage of your sales. It costs hardly anything to list. Not to mention, their tone is both rude and insensitive. I have given them so much money and I regret it. Take it from a long time seller, it isn't worth it! You'll spend more money than it's worth. Look elsewhere!

I'm a seller on Ruby Lane and everything was going satisfactory up until about 2 weeks ago when I was unable to log into my account/shop. I keep getting a message that my email is unrecognizable. I tried on different days just in case there was a problem that particular day but to no avail. I sent several emails which non have been responded to. It's like I never existed with them. If they closed my shop I need to know why. If they didn't I don't want to be charged the fee for not listing my items for the month. I tried calling their customer service phone number but no matter what option I chose the recording is the same. I left a voice mail but not sure if it went through since there was no recording at the end to confirm it'd been left. I'm a seller on other platforms and I've never had this experience with any of them. As difficult as eBay can be at times one thing I can say about them is I can always get a hold of someone to help me. Very frustrating and time consuming to have to go through such lengths to have someone help you especially as a seller.

I gotta say, if you're thinking about buying something from Ruby Lane, you better be ready to jump through some hoops. I bought this ring that I thought was the real deal, but turns out the diamonds were fake. And when I tried to get Ruby Lane to fix it, they just blamed me for not checking it out first. Like, come on, how am I supposed to know what's real and what's not?

Anyway, if you're the type of person who likes to take risks and fight for what's right, then maybe this is the site for you. But if you're like me and just want to buy something nice without all the drama, then I'd say skip it. There are plenty of other places to shop online that won't give you such a hard time.

Overall, I'd give Ruby Lane a solid "meh." It's not the worst site out there, but it's definitely not the best either. If you do decide to buy something from them, just be prepared for anything. And maybe bring a magnifying glass with you, just in case.

I been buying jewelry from Ruby Lane for like 20 years now. But the last time I tried to buy something, I was like "what the heck?" when I saw all the extra charges they was adding on. I put the thing I wanted in my cart and then I went and looked at some other sites to see if I could get it cheaper. And guess what? I could! And without all the extra charges too. So I didn't buy from Ruby Lane this time. It was an easy decision.

I had a really bad experience with one of the sellers on Ruby Lane. I sent an email to the seller about returning an item, but I didn't get a response. So, I decided to call her instead. She was really rude to me on the phone and didn't seem interested in helping me at all. She charged me a restocking fee without telling me, which was almost as much as the item itself. I was really upset because the item wasn't cheap, it cost me around $69.

To make matters worse, the seller didn't list the size of the item on the website, so I had no idea how big it was. When I received it, I realized it was much bigger than I expected. Also, the item had weird plastic eyes that looked really ugly. It didn't look as nice as it did in the pictures on the website.

I'm really disappointed with my experience on Ruby Lane. I'm deleting my account because I don't want to deal with bad sellers like this. If you're going to buy something on Ruby Lane, make sure you read everything carefully because there's no one to help you if you have a problem with a seller. At least on eBay, they have a system in place to help you deal with bad sellers.

This company, Ruby Lane, is doing some really shady stuff. They're making sellers collect sales tax, even if they're not from around here and don't have to pay sales tax. And if a buyer returns an item, the seller has to give back the sales tax from their own money, but the sales tax that Ruby Lane collected stays in their pocket. What's up with that?

And don't even get me started on Trust Pilot reviews. They're not to be trusted! If a seller complains about Ruby Lane's illegal practices and gets kicked off, their Trust Pilot reviews get deleted. And you know what? Trust Pilot is a service that businesses pay for, so they can just ask to have all their bad reviews removed. You can't trust either of these companies, man.

I've been selling on eBay for over 20 years and thought I'd give Ruby Lane a try. Boy, was that a mistake! I forked over $100 for a "start up fee" on November 24, 2019 and listed 10 items. I answered all their questions and filled out everything they asked for. And then I waited. And waited some more! I requested to open my shop and every time I checked, it was "in review."

Just today, I found out that they had a message for me saying that I needed to fund my account before they could open my shop. But I already paid them! I tried calling and emailing them, but there was no reply and no response!

I'm sorry to say that Ruby Lane is a total fraud. I just hope I can get my money back. I wouldn't recommend this place to anyone. It's just no good!

I gotta say, I had a pretty rough time with Ruby Lane. It seems like every single person who works there has some sort of major ego problem or just a straight-up bad attitude. I used to have a store on their site, and things were going pretty well until I started to notice some shady stuff going on behind the scenes. Apparently, if you weren't one of their "favorites," you basically didn't exist. They would give certain store owners top visibility for their products, while the rest of us were left in the dust. And don't even get me started on their customer service people. They were so rude and overbearing, it was almost comical. They acted like they could do no wrong, and if there was ever an issue, it was always somehow our fault. I mean, come on.

To make matters worse, they shut down my store for no good reason. I'm a disabled 60-year-old, and they just decided to make up a bunch of lies about me and my business. I was on track to make over $130,000 this year, and they just took that away from me in the blink of an eye. It's not right, and I'm not going to let them get away with it.

Overall, I would definitely not recommend Ruby Lane to anyone. They're just not worth the hassle. If you're looking for a better online marketplace, I would suggest checking out some of their competitors instead. Trust me, you'll be much better off.

I spent a lot of time and money getting my items ready to sell on Ruby Lane. I even had professional pictures taken, which cost me a pretty penny. I listed the minimum 10 items as required by the website, but then I received a note from them that was really sarcastic. They said I needed to correct spelling errors, which was total bull. And then they said I needed to use better quality pictures, even though the ones I had were good enough for Sotheby's. I spent 90 minutes trying to fix everything, but it was a waste of time.

I sent an email to Ruby Lane to explain what the issues were, but I didn't get a response for 20 minutes. And when I finally did get a notification, it was that all of my pictures and descriptions had been erased from my site. I was so frustrated and angry. They didn't even give me an explanation or anything.

If you don't want to waste your time, I suggest using 1st Dibs, Ebay, or OfferUp instead of Ruby Lane. I wouldn't recommend wasting your valuable time trying to list with them. It's just not worth it. If you like flying United Airlines and their service, then maybe Ruby Lane is for you. But for me, I'll stick with the other websites that actually care about their sellers.

Ruby Lane, let me tell you, their customer service is just plain awful. I mean, it's like they don't even care about their customers. I've never seen anything like it. And don't even get me started on the items they sell. I've seen so many fake things on there, it's ridiculous. I've been collecting vintage and antique jewelry for almost 30 years, and I can tell you that Ruby Lane is not a trustworthy place to shop for these kinds of things.

It's really sad to see a company that claims to be knowledgeable about vintage and antique items selling so many fakes. I mean, come on, Ruby Lane, get your act together! I refuse to sell anything on their site because of this. I've had much better luck on other sites like Etsy, Vestaire, EBay, and even my own website.

If you do decide to shop on Ruby Lane, just be careful. Make sure you're buying from a seller you trust because Ruby Lane won't help you if something goes wrong. It's a shame, really. I hope they can turn things around and start offering authentic vintage and antique items again. Until then, I'll be shopping elsewhere. Happy New Year, everyone!

I remember back in 2015, I made a purchase on Ruby Lane for some jewelry that was being marketed and sold as Christian Dior. At the time, I was living in China, so I had the jewelry shipped to my mother's address in Australia. However, when I arrived back in Australia and opened the package, I was disappointed to find that the jewelry was not Christian Dior, but was actually stamped and marked as Swarovski and Monet.

Feeling misled and frustrated, I took the jewelry to a local jeweler to get an authorized report stating what the jewelry stamping actually was. Armed with this information, I contacted the seller on Ruby Lane and requested a refund based on false advertising. Unfortunately, the seller denied my request for a refund and was extremely rude in their response.

To make matters worse, when I reached out to Ruby Lane customer service for assistance, they were no help at all and stood by the seller's decision. I was left feeling disappointed and let down by the entire experience.

I trusted the seller and believed that I was purchasing authentic Christian Dior jewelry. However, that trust was misplaced, and I ended up with jewelry that was not what I wanted or expected. The seller's rudeness only added insult to injury, and I was left feeling frustrated and disappointed with the entire experience.

Overall, my experience with Ruby Lane was not a positive one. While I understand that mistakes can happen, I was disappointed by the lack of support and assistance from both the seller and Ruby Lane customer service. I would caution others to be careful when making purchases on Ruby Lane and to do their due diligence to ensure that they are getting what they pay for.

I've been a seller on Rubylane for a whole decade now, and let me tell you, some things have changed. And not all of them for the better, if you ask me. Lately, I've been feeling pretty let down by some of the shop fee charges. Now, I know that change is inevitable, but this just seems a bit much.

Here's the thing: on the service fees page under account, it says that there's a 6.7% charge on the total cost of item(s) sold. Okay, fine. But then I got curious and decided to send an email asking about it. And you know what I found out? That 6.7% also includes a service fee on the shipping and insurance. And that's just plain wrong.

I mean, come on. Shipping and insurance isn't some kind of profit for us sellers. It's just what the post office charges to get a sold item from point A to point B. So why should we have to pay a service fee on that too? It just doesn't make sense.

If Rubylane is going to insist on this kind of practice, then they need to be upfront about it. They need to explain that the TOTAL COST includes a 6.7% service fee not only on the item sold, but also on the shipping and insurance. Lay it ALL out for your Rubylane Sellers, guys. We deserve to know what we're getting into.

Order 6056244. This kitchen set was advertised as all in working order. When I received the items only the refrigerator worked and the other items did not. The items were also dirty. I emailed seller who told me on my dollar to return. I returned and one of the items that I received broken was broken in another place during shipping. The seller should have refunded me immediately as I was lied to about the condition of the items. This sale was a total of $584.55. Any time I have had a problem with another website the seller was extremely polite and refunded immediately. I am furious. The seller is making money off damaged merchandise and should never sold it to begin work.

I wanted to buy several items from Ruby Lane. I wanted to buy some clothing from them but wasn't sure about the size. So I went to Ruby Lane website, found their contact information and decided to call. I did not like the person I was talking to. Their rep was really impolite and customer unfriendly. And the worst part was that he was not able to answer my questions. Their rep didn't know anything about the products they were selling. The most unprofessional service!