Ryobi Tools
Reviews and Complaints

Blower started first 2 times I used it. Then would not start after following instructions completely. Tried it many times over many days. Only used canned mix, good brand of fuel. Took it back to Home Depot. They reported I had used bad fuel and unit was starting and running well. Tried it many times over next 3 seasons. Sent it back again. Same report came back (working well). Took it to a small engine shop. They changed spark plug and stated they got it running twice but to only pump bulb 2X, not 10X as instructions state. At home could not get it started. Took it to another small engine guy. He got it to start several times by spraying brake cleaner into combustion chamber. I also got it to start 2X over 10 tries using that same cumbersome method. In short, over almost 2 years, I have been able to use it about 5 times in 20 or so tries. Totally a worthless piece of $140 plastic. I would never buy another Ryobi gas powered unit.

My house burned down. The fire marshal determined that a Ryobi Battery Charger was the cause of the fire. My insurance company determined my house to be a total loss.

Hello,

I was given a P2109 blower. EU18294D23066 18V two Christmas ago 2019. It worked fine until the 3rd time i needed to charge the battery about 2 months later. We do not use it very much. We bought a new battery charger and battery and continued light use.

The reason i am writing this complaint is because this past Saturday, October 2, 2021 I put the battery in and the blower would not turn on. I also have a Ryobi weed eater and the battery turned it on. The blower will not work.
Because i did not report or complain about the faulty battery charger but now the blower does not work. I feel compelled to report this now. Two defective products in less than 2 years.

I would like either a replacement for the blower or a refund please. i will take the loss on the battery charger since i did not report it.

Thank you for your time.

Jessica Drunasky
[protected]@hotmail.com
[protected]

Ryobi battery 48v 100amp riding mower. 3 year warranty after 2 years (think 2 years and a week) stopped working., First location they told me to take it to would not work on it due to battery powered, Took it to second location (not close) and has been in shop over 3 months (mid June now end Sep) and still waiting for parts. Was not offered a replacement while in shop. Was not offered time added to warranty for shop time (over three months and 11 days, still counting.

I went shopping for a generator to power my rv after shopping around I decided to end my search at home depot cuz I found a ryobi brand generator that was reasonably priced I paid the extra for the extended warranty and everything after using it for about 2 weeks it froze up I took it to a ryobi tech after 2 weeks they called me to inform me it was a manufacturer defect and it should be replaced fairly quickly after a month I called the tech back and asked what was going on he I formed me you guys had not gotten back to him so I got the claim number and contacted yo u guys myself I was informed that a generator was mailed with no notice to anyone almost a month ago and I have yet to have anything arrive at my doorstep now I'm being told I have to fight with FedEx about it cuz it's not your guys problem anymore but that is wrong it is your problem you guys were notified not to mail it to anywhere but the techs shop cuz my neighborhood isn't the best and you chose to mail it somewhere else I'm sure you have insurance on it and can have it replaced please I spent 900 dollars with your company why am I being treated like I'm stealing from you contact me back please I have all the info recipt for purchase along with claim I'd and tracking of the mysterious generator that disappeared from FedEx [protected] [protected]@gmail.com thanks

I bought a second one thinking it was my fault that this lst one fell apart . Well, the same thing happen to the second one. Didn't last one season. You adjust it from edger to trimmer. The hood came disconnected from the motor on both rybobi's. It's frustrating because the motor is still working perfectly, but it's impossible edge now and you can trim but debri is flying everywhere and it's so unsafe to use it this way. The hood actually broke away on both unit's and both units only lasted 10 weeks.

Ive had to buy multipal weed wacker shafts this yr due to they are bending apon being placed in racks or they are comeing apart . by that i mean the shaft are actually breaking in to pieces while running . just today mine shired the shaft into tow pieces and the inner pieces came flying out not to mention the lower end shot everywhere in a customers yard.

I have a defective router table where the right side fence is further back than the left side fence. I almost seriously cut my index finger as my wood pieces keep hitting the left fence as it is further up from the right - so the workmanship is faulty as the fence is out of alignment. I tried getting in touch with Ryobi Canada on Facebook and someone wrote and told me that Home Depot in Lethbridge, Alberta would give me store credit. So, we took the table in and 3 Home Depot managers confirmed that Ryobi needs to deal with this as it has been over 180 days. I get that but in Home Depot Online purchase policy it seems to me that they would give a store credit. I am looking to just have it replaced. I only used it once and found it defective - I tried many ‘so called remedies by putting thin pieces of cardboard to bring the right fence up and to no avail so please honour my warranty. I bought in May 2019…so I am good till 2022. Please replace or ask Home Depot to offer a replacement or store credit. Right now I am being pushed around by both companies whom I supported for many years and spent thousands in tools, this is the first dilemma with Ryobi and wish to have it resolved professionally. Thank you.

The battery had been sitting on a wooden table in our house for about two weeks undisturbed since I had charged it. It was sitting inside the house at a maximum of 85 degrees F and out of sunlight. I came home to a house that was so black inside that I couldn't see more than two feet in front of me. My dogs were in the house, but luckily they are acting normal. After the smoke cleared, I found that the battery caught the wooden table on fire. The battery had partially melted onto the floor and splattered on the wall. I also found small copper colored pieces of foil throughout the room. The house is covered in a layer of soot and it smells very bad. The charger was connected to the 40v 4ah battery, but it was unplugged. The battery was at most 2years old and didn't have that many charge cycles on it because I don't use it that much.

I would like to complain to whoever decided to make these mowers rear wheel drive!
1. When you have to turn/pivot to change direction, what do you do? You lift up the front wheels and turn on the rear wheels. Well, try doing that when the rear wheels are keeping you going in a forward direction.
2. The drive switch handles must be released everytime you make a turn or maneuver-very inconvenient and hard on the switch handles.

WHAT IS WRONG WITH A FRONT WHEEL DRIVE MOWER?

Thank you,
Owner, RY401120-Y

Battery goes flat but still shows 3 bars, I charge it and use it but it goes flat and still has 3 bars. I mentioned this to other people and they have the same problem. They have exactly the same problem of the battery showing 3 bars but it is flat. I am not amused as they are not cheap to buy. Sort it out or I will change to makita or Milwaukee

Bought the Ryobi Battery operated Lawnmower from Home Depot in April 2021, used it 4 times and it wouldn't start, leaking oil. Took into the repair shop, I won't have it back for a couple of weeks. I need a lawnmower to cut grass. Ryobi hasn't offered another lawnmower in its place or anything. What do I do without a lawnmower? I paid over $300 for this Ryobi, totally discussed in the way they handle customers. Could someone please contact me from Ryobi to see if they could send me another lawnmower? I will never buy another Ryobi product if someone doesn't do something.
They didn't even care to take my phone number or anything. They make me sick. Poor customer service.

The battery charger does not charge the battery, or either it a faulty battery, I had to put the lawnmower in the shop to have it fixed, the starter button was getting stuck, now this. I put it in the shop a Home Depot and they tried to charge me, and I had a warranty. The lawnmower worked well for two days and cannot use it today the last time it was used was on 05/21/2021.

I purchased a new Ryobi 2 HP Router to put a round edge on my newly purchased butcher block. It made 5 passes and stopped working. This was immediately after my son's Ryobi 2HP router (refurbished) stopped working after only 2 passes. Is this a thing with Ryobi Routers?

There was no smoking or bogging down of the engine, it just stopped. We double-checked the plugs and even took off the cover to see if any of the wires appeared "fryed". there was no obvious damage. Again, it was only 5 passes of approximately 42". We kept the depth short to prevent excessive load.

My wife bought this kit to use around her flower beds. Today was the first time she used it and it lasted about 30 seconds before it went up in SMOKE. Smoked so bad it made the backyard smell for thirty minutes. This must be a Fire Hazzard at the very least.
Is there any way to get this replaced or repaired. She had her heart set on managing her gardens on her own and I talked her into buying Ryobi because I had 10 tools and 8 batteries already. Please let me know what can be done
Thank You
G.E. Cade

I purchased a trimmer/edger battery operated - the string keep rolling out and stopping the machine and the other attachment the green blade wore off in 3 minutes. I visited a local home depot to make sure that i am doing the right thing and I saw that the green blades is replacable - so I bought apack of it and when I came home to fix it - the green blades are riveted while you seeling replacement for non revited blades.
I hate to create arguments at the store because they have incompetent people working there.

All I need is an updated trimmer/edger - I just purchased mine 3 days ago - if you look at YOUTUBE - someone posted a review of the quality of the green blades.

I need an interchangeable equipment where I can change the blade taking a screw off and insert a new cutter - my name is
Sammy Chunasamy at 18401 Henley road Jamaica ny 11432 cell [protected]- i will not go to home Depot- send me a replacement and also a return label so that i can ship you the inferior item.

You have great items - fix my issue.

I dropped off my Ryobi lawn tools under warranty pet your instructions at David's Small engine repair in Staham ga. On February 26th. They said it would be ones week. I've just called and they haven't been started on. I've called before.
I'm disabled and live by myself I have no income to replace these items. My yard is a mess and I cannot afford to pay someone to do it for me. You need another option or you just need to replace people's stuff so they don't have to go 7 weeks without equipment. It's very poor service.
This is the trimmer and blower with battery packs which they also took from me and the chargers.

I purchased this product through Home Depot in the early spring time last year. I used it to clean my driveway, back patio and walk way just once for the spring cleaning that I do every year. I used it this year again for the second time, back patio, driveway and then lastly my walk way and it stopped rotating to clean. I pulled the head up off of the ground and titled it, sprayed just straightly, no turning, seen it leaking at gasket area and then on top where the allen wrench bolted area. I tightened it due to the reviews that I seen on line as it gets loose which was. I hooked it up to my NEW Ryobi 3000 psi power washer, it was still leaking but not as bad as the first time I used it this year once I notice it stop working. I bought this product on the reviews, a dear friend of mine at Home Depot stating that her Dad has one and works awesome. I had plans on doing my next door neighbors walk way and drive way since it's starting to turn black and at 86 yrs old I don't want her to fall coming out of her front door which is on the side of her house and has mold issues before and I just used my power washer tip to take care of that for her. I paid good money for this with high hopes of a long time used as I take great care in all my tools and other things because I care about my property. Please advise me on what to do with this product, if need be will be gladly to send back to so you can see what I am stating here. I don't want to buy a new one and then the same thing happen again but don't want her spend more money on using just the head part of the power washer tip and waste water as well as time. Please advise, Sincerely Kelly l. Stitzel (US Army Retired)

Bought blower had for month. On 10/26/20 while trying to start it caught on fire leaking fuel on me and I was on fire. Suffered 2nd degree burns on sixty percent of right leg. Still trying torecover and have permanent scaring . I have ER and doctor bills also.

I purchase the Ryobi 125cc lawnmower and Ryobi 2stroke trimmer in October 2020. Both of these products have broken down and cannot start.

I returned the products to Mica, who informed me that Ryobi has closed for the year and that my products will only be attended to in the new year.

This is extremely inconvenient as I have a 2 100 square meter yard that needs to be maintained.

It is also very disappointing that two of Ryobi's products broke down in such a short period of time since purchase, this while only being used once a week.

I have been told that Ryobi is designed to last between 2 - 3 years, which is truly unacceptable. Many of my family and friends also confirmed that they no longer buy Ryobi products due to their short lifespan and poor quality.

Should this is ridiculous situation not be resolved before close of business on 18 December 2020 I will ensure that Ryobi's poor quality and service is exposed on social media.