SafeCart
Reviews and Complaints

Hello Neil,

I apologies you experiences problems with your Purchase. You could have contacted SafecCart at [protected] regarding the refund for this program. The phone number to reach our customer support line is listed on our website Safecat.com and would have also been listed on the bottom of your SafeCart Receipt.
If you have any questions please don't hesitate to give us a call.

Regards,
Kristy

SafeCart Customer Service
www.SafeCart.com

I did get my funds back as I paid with Pay Pal and now will go in and check the recurring and will change passdwords.
My computer was slow but is really bad now since downloading safecart. i cannot get into my add and remove file to make sure it has been uninstalled. I feel safecart is at faulkt with that. i have to take my computer in now to get all cleaned. I am very upset as I use that computer for my job.
Any one else have problems deleting the program? If not, then how did you do it.? Like above, I cannot get into my uninstall program.

THIS IS A SCAM. THEY CHARGED ME 29.95 AND IT DID"NT FIX NOTHING ON MY COMPUTER. I HAD TO TAKE TO A SHOP AFTER I WASTED MY MONEY OM THIS "CRAP"..., MY COMPUTER WORKS GREAT NOW. I WENT BACK ON THIS SIGHT AND THEY HAD THE HEART TO TELL MY COMPUTER NEEDED FIXING, 'again". what a rip off...

Yes, PC Cleaner is a SCAM. I have spent countless hours in undoing this SCAM. If you happen to pay by PayPal, make sure you go into what is called Recurring Payments and CANCEL future Recurring Payments cause if you dont you end up with a NASTY surprise 6 months later. Next change all of your passwords for PayPal and Security Questions. If you cant find the Recurring Payments section, then go to the CONTACT button for PayPal and call them. They will take care of you. The first time PC Cleaner through SafeCart tried to charge me something my bank put a stop payment on them. We thought it was the end of it. 6 months later SafeCart is making unauthorized transactions through PayPal. Contacted bank reported SafeCart, contacted SafeCart and did speak with a human being who knew I had placed a Dispute on my PayPal account. Funny...how did they know this information, and they were very insisting on me removing the Dispute so they could give me back my money. I contact PayPal and talked to a higher up that stated NEVER cancel a Dispute if a merchant tells you to do so, this is just another sign of bad things. My issue is resolved and SafeCart WILL NOT be a problem in the future. In fact what is funny is that SafeCart does NOT have a phone number for PC Cleaner only a email address. And PC Cleaner is not on their list of Software companies they deal with. Um HELLO SCAM SCAM. So DONT do what SafeCart Rep mentioned about, instead contact your bank, contact PayPal and make sure you put a STOP to SafeCart, and make sure your Recurring Payments (which SafeCart claims PayPal automatically set me up on) is STOP. Change ALL of your Passwords. Pass it on SafeCart is NOT SAFE, and PC Cleaner is SCAM.

safecart you have taken my money out of my bank account please give it back didn't order anythang from you (jerry.arnold93@yahoo.com).

I canceled my pc cleaner and you still charged me want my money back in my acct as soon as possible!~!~!~!~!~!

you all have taken my money out of my bank and i want it back please, , betty mcride16@yahoo.com, , , thanks

i di not ask for this and i want my money back" now" thank you and dont be taking my money out of my account, , that is steeling, , bettymcbride16@yahoo.com

Common complaint it would seem -
Paif 29.95 for Fast Again PC Booster, via PayPal.
Thought I'd boughty something but turned out I needed to contact them by phone. I use my phone for the internet connection. Thery didn't know how )I may have misuinderstood) to guide me with hard-wired internet. I can read but can't hear well. Asked for my money back. They put me on some sort of hold (no dial toe and no signal). Held for a few minutes and gave up. Decided to eat the $30.
Notified by PayPal O'd agreed to regular payments going on indefinatelt to SafeCart.. $15 twice a year. PayPal let me cancel that. I'm still out the $30 and have fingers crossed S afeCart can't get me for some kind of contract fault.

Scam?

Same problem here PC runs no differently than before. Charged my card$39.94 which I will pay but sorely disappointed . Be nice to know if the company will stand behind their agreement Would this be considered an online scam?

Hello Jacque,

If you have received charges on your statement that you do not recognize SafeCart would have been happy to have answered any questions in regards to the transaction. Our Customer Support number is listed on our website at www.safecart.com.

Regards,
Kristy

SafeCart Customer Service
www.SafeCart.com

I discovered on my bank account that £23.10 was deducted on 23rd December, 2013 and I did not give authority for this. If I do not get re-imbursed I will notify my Bank and they will take action.

Roberta Chambers
roberta.chambers1@btopenworld.com
Please arrange refund a.s.a.p.

I was charged $39.97 to fix my computer, and then another $9.97 for data recovery and I got nothing. this is a ripoff

I bought PC cleaner. I called to cancel it. They ask if I would speak to a tech. The tech said I needed my computer serviced. I did, he sold me a service for 475.00 good for 3 yrs. He said it would take a hour to complete. That he would call me back with results, no one ever called. I looked for an e-mail, I didn't get one. It worked I guess for the most part. However my computer is freezing up. Can you help me?

I want to buy some controlers, but when I write the number of my Card. they say it is not valid, What can i do?
Please answer me to my direction in Yahoo
ermanolobo2003@yahoo.com.mx

Thanks a lot.

on 02/10/11 I purchased driver cure with automatic renewal, uninstalled on 02/11/11. My credit card showed 2 charges for each service I wold like afull refund on my credit card as the service did not work to speed up my computer as it claimed ! Thank you, Betty Manis at betty.manis@yahoo.com

I had the same experience and just want them to be shut down.

Hello,

We are happy to assist you with a refund for this purchase. Having said that, we do need to be contacted directly in order to do so.

Our Customer Support team can be reached toll free at [protected]. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also reach us through email at customerservice@safecart.com.

I am also happy to let you know that there are no monthly charges for software purchased through our site. Every transaction is a one time charge.

We look forward to hearing from you.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

notified company directly that product did not correct problems and asked for refund from comapny directly . But all I get is the runaround, bombarded with canned customer report tickets. I am titred wit those companies that tried to sell a product that do not measure up to the promises made in their advertisements

Heil og sæl, ég pantaði Avira Antivir control center, ( tilboð 9 $ fékk reikning kr 26.95 $
kr. 29, 97 $
kr 29, 97 $

samt. 86, 89 $

Vinsamlega hafið samband við söluaðilja.
kv Jakob Þorsteinsson

mail jakobkk@talnet.is

Hello,

SafeCart is more than happy to assist you with this matter.

The charge itself would have been for some sort of software purchase. Please contact us directly so we can help you to resolve this matter as quickly as possible.

Our Customer Support team can be reached toll free at [protected] EXT 7. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also reach us through email at customerservice@safecart.com.

We look forward to hearing from you!

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

Hello,

I was unable to find any emails regarding this matter from you in our system. Having said that, I am happy to resolve this matter for you and I have requested a refund for the $39.90 charge. You will be able to confirm this in your PayPal account within 24 hours. Please keep in mind that the funds were sent back to your PayPal account directly. If you would like to have the funds moved from PayPal to your personal banking account, you may need to contact PayPal with that request depending on how your PayPal account is set up.

If there is anything else I can assist you with, please do not hesitate to contact us directly. Our Customer Support team can be reached toll free at [protected]. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also reach us through email at customerservice@safecart.com.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

I just brought the driver detective also they said in the ad I was getting a 10 dollat discount but when I was charged they took the intire 39 dollars
ripped me off then the program didn't install the driver for my web cam todays date is May 1 2016 left a recording at their office they will have 3 day then I will file a law suit in the district court here in Anchorage I ll ask for not only the 39 dollars but also for the time it took to receive my refund including having to travel to Anchorage and book a hotel room at the Capt. Cook this will put somewhat a strain on me but I figure the court will allow me to ask for compensation for my hardship hmm like maybe 150.000.00 DOLLARS THESE AZZWHOLS BEEN RIPPING PEOPLE OFF FOR YEARS NOW IS THE TIME TO ACT AGAINST THESE SCAMMERS

Would you please cancel auto pay I do not wish to use this program any more. I have found that it does not work on my computer and I am pay for a program that is going to be taken off my computer.
I.D. call-u047140524-77jru
please send a copy stopping auto pay to ranch1@radrunner.com

This product is completely useless, my computer crashed and i had to do a system restore to remove it..
I have been charged extra for the support team, and i cant cancel the automatic renewal service which was not agreed by myself.
The price of £19.97 was charged at £32.09.?
I WOULD LIKE A TOTAL REFUND AND APOLOGY FROM YOUSELVES FOR MISLEADING ME AND YOUR OTHER CUSTOMERS.
Please respond and confirm your intentions.
Thankyou,
Paul.

Habe Driver- Whiz am 30.12.2010 gekauft Rechnungs.Nr 2314349 Auftrags Nr.30.12.10.Am 11.1.2011 Schreiben auf mein Widerruftsrecht der Vertragserklärung geschreiben-DRDW-E 30121 D-14 SUY Mit der Bitte Geldrückerstattung, habe wenig Hoffung? robertgrass@unitybox.de

I agreed to pay $9.97 was charged $39.97 These thieves ripped me off. How do i get my money back?

How do we get our money back from these theives & STOP them doing it again. Paul Robinson, colorspan63@hotmail.com

Again my complaint is simple I cannot reload your program after the program was wiped not I cannot contact you on your emaill adress this is wrong I am prepared to give the program a chance please contact me

Regards

I purchased a program from you and it failed to work on Windows XP 64 bit, the computer supplied me with Windows 7 but wipeed the computer how do I reinstall the program with out a down load, and try and see if it works again

Regards

M Fearon

I bought the driver detective on 11-08-09 . you billed my credit card. I had problems with downloading and decided to cancel this order. and asked for a refund . I was told i should have requested within 60 days. i requested in 2 days. and still have not received my refund. my credit card is still being charged 39.90.
how do i get my refund back. the phone [protected] is the wrong #.. i want my money back...do i have to contact a lawyer to get this matter solved. r. ippolito, waynesboro, va

See above where my complaint is written.

This product was charged to my Amx on march 13 2011. I did not see that it ever downloaded.
Please clearify and explain to me how I may look for evidence of your product on my computer.
Please answer me promptly.

I am advised that you have cancelled my automatic Payment arrangements with PatPal. Please explain since I have always been able to make payments this way without any problems.
Edward Francis

On April 13th i authorised the cost of a download for $39.08 Aud. I have been debited twice by Safecart through Paypal. I have to pay the account in full to not be charged a credit late payment fee.It is very annoying as previusly I was cahrged for something I did not order.Please arrange a credit to my account and I will not use this Company again.Twice is enough. Please advise me of the outcome and the credit to my account. Brian Madson Email address is harryo@westnet.com.au

I ordered 1 download of Spyware Doctor, for $29.99. When My credit card bill came, I was charged twice. I tried calling their number. They always say their customer help is busy. Can never get through.

As I read the complaints, I see this is a typical buisness practice.

Please people out there. Beware of Safecart.com.

Trouble is, you don't know that is whom your transaction is being billed through. It seems you can't trust anything on the internet. Except maybe Amazon.com.

didn't like and was unhappy with you adding things to my account. the yearly thing wasnot ordered and i don't want the product, so please refund my money or are you in this just to take money from unhappy customers who can advertise this. thankyou and hope we can solve this problem now.

I have in my Pc a Registry Mechanic and Spyware Doctor although these program does no do " all" what I expected I decide to give a try to Driver Detective. When I saw the the program was no as good as the one I have The same day I sent e-mail to Driver detective to cancel the order. Some of the e-mail address were a failure .So I wrote severals e -mail to Pay Pal to cancel the order and to " www.Driver Detective customerservice.com." and the mail went thru, but no answer yet from neither one. So today I sent an email to safe cart.com and looking to the people they ripoff I do believe I am another one in their pail.I know they receive the e-mail because I don't receive back a failure message. But they don' t answer. It is any thing I can do to get my money back?

I have sent many messages as they state cancellation can be at anytime...I have tried all hours to contact at the number stated on their website without success.

I do not want this program, I want a full refund and they are charging my credit card monthly for a service I don't want or need...please help!

I told them that I did not want this to begin with...I only purchased from Advanced Tech Support, not safecart...I told them via phone call that I did not want to purchase as I am on geared to income...I need to recover these expenses immediately.

I went on-line and purchased Optimizer Pro on March 21st through PayPal. While I was ordering the product and proceeded to check out another box indicated that if I purchased that product as well, it would be free shipping, otherwie I would have to pay $28 dollars and change for shipping. So I decided to cancel the product, I then contacted your department and they assured me a total refund of $40.14, but this charge was put on my account and never refunded. I trust that you will refund thsi amount, otherwise I will have to contact PayPal to have them investigate. I

Took 2 payments out this month 1 on the 15th and 1 on the 17th.. I would like the 1-$19.99 put back into my account ending in 0691--thank u

This message is intended as a response to-- DIXIE DEAN.
You claim to want a refund on all moneys that was taken out of your account. ?

I have a question for you___ JUST HOW WOULD THE SOFTWARE COMPANY HAVE TAKEN THE MONEY FROM YOUR ACCOUNT?
" unless you gave your account number and info to them " when you ordered their software !
I for one really wonder about your claim. Money just don't zap from your account. They would have to have your account
number and banking details to charge / debit your account.

Dixie Dean, what your claiming really does not seem logical.
If you are falsely claiming money was debited from your account just because others who do have legitimate complaints.

Falsely claiming you didn't authorize a debit / charge from your bank account is a FEDERAL CRIME.

Again, just how would the company have got your account / bank details to have taken the money ?

You say you never ordered anything from them: it just don't add up Dorothy.

Making false claims in regards to banking, electronic banking, etc. These type things are investigated by the U.S. Secret Service.
If you indeed ordered and authorized the money from your account, there is an electronic record, Dorothy.

Ten days gone by and no goods from regcur invoice #ptlc - u210309 - 05qtz
Send status on order

One other thing--the phone numnber given by Christine, [protected] EXT 7 doesn't work.

You can count me among the victims who have been swindled by SAFECART. I purchased REGCURE on 06/18/2012 for the amount of $39.94. The actual price was supposed to be $29.95 and was told by a technician an error had been made and I would credited $10 immediately. Well, guess what? I never received that credit! What a surprise. Now, even after being charged $39.95, they're charging me again--they did a scan of my system and said if I wanted to fix 5, 487 registry errors, I'd have to cough up another $39.95. What kind of company are you running here? Needless to say, I'd like to have a complete and total refund credited to my credit card for the purchase of this utterly worthless software. To spend one penny for this junk is one penny too much. HELP!

Help i just ordered it was to be 34.95 you charge 54.95 i want it cancel now. please

I was told that they could clean up my computer which would make it more efficient and speed it up.they would fix for free. I was then told that II had hundreds of problems, but said it would Cost $39.94to fix.. I told them to cancel the entire procedure and to remove their software from my computer. Guess what? They are still there haunting me day and night AND $39.94 was charged to my account. How do I get in touch with these people. I tried e-mail with no luck. I will try the phone # given, but do not expect any help with that either. Help!

Hello,

I have reviewed your recent purchase and I was unable to find any direct contact with our company in regards to it from PayPal. Having said that, please rest assured that we will be more than happy to assist you with this matter. Our Customer Support team can be reached toll free at [protected] EXT 7. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also contact us through email at customerservice@safecart.com. If contacting us through email, please be sure to confirm which license keys you have activated so we can refund the other order.

I look forward to hearing from you.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

I was caught out by this Company too. Saturday 16 March 2013. Spent ages with their `Technical Support` person, who eventually put a "cleaner" on that would take "half-an-hour" after which she would call me backl - she did not call back .or since, and the computer ithen n worse mess than before - I only had a problem with a hotmail account but afterwards could not even get on the internet!
I spent some hours before I was able to get my pc back into the condition it was prior to Safecard interference!
They have already charged my account, but a complete waste of time and money..
PS. DID OTHER "CLIENTS" ALSO MAKE SURE TO UNTICK THE BOX WHICH INDICATES THEY WILL TAKE A SIMILAR AMOUNT IN 6 MONTHS ?! i have forewarned my bank on that one, just to make sure, even though I did untick it !

Shirsha

This system is also too complicaed for me and want to cancel and get a refund!

Computer kept telling me to use these products to fix slow computer. Downloaded this product Safecart Drivercure and another one called Dri 247livesupportinc. Computer crashed after installing. Had master dual drives on my computer. Changed one to slave. Formated the other one master. Reinstalled all programs. Lost all email accounts stored on computer and down loads. On the slave data hard drive I found problem was wins Blackbird virus that had penetrated through my Nod 32 antivirus software. Read in Google what this virus does. It points you to these programs for the sole purpose of selling them to unsuspecting public. Complete fraud. Programs are a complete rip off. Cannot contact the program people for refund and lost all down load information that was stored in the email file.

I don't understand the product myself. I have tried several times to use it and it does nothing for my computer. In fact I am no longer using the computer I installed the software on. I downloaded RegCure! I have tried contacting safecart for a month and can never get ANYONE ON THE PHONE. Next I am sending A letter to safecart and regcure for a refund of my money. I hope you can get a refund also.

SYSTEM DID WORK FOR ME WOULD LIKE REFUND. THANK YOU. JOHN ROSSI JR 36803-32F20-85DE4-8D823

The system is much to complecated for me and I want to cancel my purchase and get a refund

Daniel Cassidy
PTLC-U180609-87AYV

6/23/09

my licence ky [ s ] IS C4A2-FSEF-O342-C2ED I NEED TO CANSELL PLEAS AS IT IS NOT GOOD FROM MY LAP TOP AS I HAVE ALREADY GOT ON E BUILT IN MY LAP TOP I THANK YOU FOR YOUR HELP MY EMAIL ADDRESS IS apokerqueen@hot mail.com once again thankyou
i hope that you will refund my money back in to my visa ann battese

Hello Phillip,

I can completely understand the frustration you go through when you see an unrecognized charge on your credit card statement. Here at SafeCart, we would be happy to assist you with this issue, however we would need to be contacted directly.

First, let me tell you a little bit about SafeCart, as this might assist you with recognizing the order in question.

SafeCart is one of the Internet's leading credit card payment services. We primarily transact digitally downloaded products like software, ebooks and the like. With support for over 26 currencies, we provide digital download product publishers a way to accept online payments for their products.

Having said that, I have reviewed our site and I have found a recent purchase for software under your name in March of this year. We would be happy to explain the charge and/or assist you with a refund if one is required. Our Customer Support team can be reached toll free at [protected] EXT 7. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST.

I look forward to hearing from you.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

As I said this company charged my credit card 49.90 for which I have no clue what it is for. And you can't get a hold of them by phone..only by internet and then the company name never comes up. The message says go to www.safecart.com/order lookup but that never comes up on the list when you go to that sight.

Two charges made to Master Card, one for $10.77, the other for $22.69, both are unauthorized.

My paypal account has been charged 3 times for SafeCart. I didn't have a clue what it even was. I have sent e-mails but no response. I am getting ready to report them and call an attorney because this seems to be occuring each month. Let me know if anyone can help

Hello,

First and foremost I would like to apologize for any inconvenience that may have been caused by this issue. Please rest assured that we would be happy to help and resolve this matter for you. To d so, please contact us directly.

Our Customer Support team can be reached toll free at [protected] EXT 7. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also contact us by email at customerservice@safecart.com.

I look forward to hearing from you.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com