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I have contacted safelink wireless approx. 5 times on 2/12/2011 concerning changing my phone number but have gotten no resolve to change my phone number. In addition, I keep getting put on hold and continuously asked the same questions over and over again. not only that, but now I can neither receive phone calls or call out on my phone. they keep telling me I have to wait an hour each time I call for the service to be activated and my phone number to be changed and to have the ability to add minutes for which I already have remaining minutes on my phone. I am so aggravated I could scream. Finally, I keep getting CSR's on the phone that doe not speak good english that keep asking me for the same information. I have asked to speak to a supervisor or manager twice and have done so but its the same scenario.
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I have contacted safelink wireless approx. 5 times on 2/12/2011 concerning changing my phone number but have gotten no resolve to change my phone number. In addition, I keep getting put on hold and continuously asked the same questions over and over again. not only that, but now I can neither receive phone calls or call out on my phone. they keep telling me I have to wait an hour each time I call for the service to be activated and my phone number to be changed and to have the ability to add minutes for which I already have remaining minutes on my phone. I am so aggravated I could scream. Finally, I keep getting CSR's on the phone that doe not speak good english that keep asking me for the same information. I have asked to speak to a supervisor or manager twice and have done so but its the same scenario.
Stop complaining you got a phone for free. You want someone at your beck and call, go spend a few hundred a month for cell service.
Safelink has terrible customer service and most of the CS Reps don't speak english very well. It doesn't matter if somebody gets the phone for free be glad you don't fall into this category. There isn't any reason to justify how these people treat their customers even though they get the service for free. Like most of us we worked all of life and if someone is offering a free phone they should know how to treat customers. Most of the emails they send to customers state "We would like to take this opportunity to apologize for any inconvenience you may have experienced with this issue". When in fact you can call, email and fax and they will do nothing to correct the problem. It's unfortunate that people have to deal with such inept tech support who don't even have a clue or could care less about the callers problems. I wish i was in a better situation and didn't have deal with these people. The incompetent tech support @Tracfone who trys to service Safelink customers is one big farce. When and if you become a Safelink customer you'll know why this company has so many BBB complaints. My advice is try another free provider (Assurancewireless)and save yourself the aggravation!
I had similar problems with safe link. I could not understand the CSR I had been sent a phone with a number that was not clean. I was getting over 25 calls a day from bill collectors for someone else. I wanted the number changed but the phone they sent was meant for someone else they sent it to me instead so my name was not correct to the number? I had made another 5 calls trying to resolve the problem and then they sent a new sim card but it did not work? After the 3rd sim card was sent I finally got it all straightened out. It took 30 days, 3 sim cards and about 18 calls to safe link?
I am homeless in Olympia, WA awaiting judgement for an SSI Federal Disability claim, but currently on a program called G.A.X. (the state disability aid program). When I first called in it was because the website enrollment process wouldn't accept my address. It is a "PMB" address or "Personal Mail Box". So I called customer service and was instructed by the rep to enter a physical address. I explained to him that I am homeless and don't have one so he suggested I use a close friend's or relative's. I gave him a physical address to my mother, and was approved immediately.
It's been about a week now and I decided to call in and try and get a tracking number. The entire length of the call was 2 hours, 4 minutes and 37 seconds, and here's why;
I requested the tracking number and the operator (while verifying info) was asking me questions, one of them being "Are you the head of the household?" I answered honestly, no ... it's my mother's home but I was prompted by one of your cs reps to use her address because I don't have an address to the tent that I sleep in. That was a BIG mistake!
Suddenly the call turned from an innocent inquiry into my tracking number into a shakedown about the FCC's right to charge me with perjury. I went round and round with the towlhead cs, but never resolved ###. I escalated to a supervisor who could also not provide me with a tracking number, but had no problem threatening me with perjury some more. I explained over and over AND OVER that never ONCE did I LIE to get the service, that I am merely HOMELESS without a line to stay in touch with family and doctors, and that her OWN ###ING REP suggested I use the physical address of my mother in order to seek approval.
Overall opinion of this company ... pathetic. These people are obviously another company's method of outsourcing to people without any concern for their customer's welfare. Not once did I feel that either of the last 2 people I spoke with showed any non-scripted compassion for my situation. They were like civil vultures just looking for any excuse to keep me off their system.
The first guy I dealt with was not only TOTALLY professional, but he was problem solving, and compassionate for my situation. Unfortunately, I had no idea he might have begun the process of convicting me with perjury. *shrugs*
### this company!
I am homeless in Olympia, WA awaiting judgement for an SSI Federal Disability claim, but currently on a program called G.A.X. (the state disability aid program). When I first called in it was because the website enrollment process wouldn't accept my address. It is a "PMB" address or "Personal Mail Box". So I called customer service and was instructed by the rep to enter a physical address. I explained to him that I am homeless and don't have one so he suggested I use a close friend's or relative's. I gave him a physical address to my mother, and was approved immediately.
It's been about a week now and I decided to call in and try and get a tracking number. The entire length of the call was 2 hours, 4 minutes and 37 seconds, and here's why;
I requested the tracking number and the operator (while verifying info) was asking me questions, one of them being "Are you the head of the household?" I answered honestly, no ... it's my mother's home but I was prompted by one of your cs reps to use her address because I don't have an address to the tent that I sleep in. That was a BIG mistake!
Suddenly the call turned from an innocent inquiry into my tracking number into a shakedown about the FCC's right to charge me with perjury. I went round and round with the towlhead cs, but never resolved ###. I escalated to a supervisor who could also not provide me with a tracking number, but had no problem threatening me with perjury some more. I explained over and over AND OVER that never ONCE did I LIE to get the service, that I am merely HOMELESS without a line to stay in touch with family and doctors, and that her OWN ###ING REP suggested I use the physical address of my mother in order to seek approval.
Overall opinion of this company ... pathetic. These people are obviously another company's method of outsourcing to people without any concern for their customer's welfare. Not once did I feel that either of the last 2 people I spoke with showed any non-scripted compassion for my situation. They were like civil vultures just looking for any excuse to keep me off their system.
The first guy I dealt with was not only TOTALLY professional, but he was problem solving, and compassionate for my situation. Unfortunately, I had no idea he might have begun the process of convicting me with perjury. *shrugs*
### this company!
I only wished when you call them that i would get someone that spoke clear enough english that i could understand what they are saying, I have never called and talked someone more annoying than these people.The bad hing is they get angery with you if you keep asking them to repeat what they are saying dang people if your going to deal with americans you ought to learn to speak our language so we can understand you, for God sakes.
I have the same problem, since September 2011 i am trying to get a copy or statement of the calls that i made for two months, i need those documents for a court case to get some phone numbers that i call, every itime i call they tell me that take 30 days, and that someone have to verify info, they call to verify many times, and now this January 2012 and i am still waiting for the statement, i dont know what else to do..
And they got all these people from South America that don't speak English..
Safelink has terrible or no reception in the meridian, mississippi area. Phone never works and customer service is nonexistent.
I had the same problem and the people at this email address helped me fix my issue. I know that the email is going to the company themselves but the people handling these emails are very good. Give it a try! The email address is SL.CorpResolutionTeam@safelink.com.
Safelink Wireless / Wrongfull cancellation due to stolen wallet and I.D, and somebody appling for phones
Safelink Wireless / Wrongfull cancellation due to stolen wallet and I.D, and somebody appling for phonesSafelink Wireless / Wrongfull cancellation due to stolen wallet and I.D, and somebody appling for phones
Can my cell phone be activated on line? Enrollment ID is [protected]. Pin
number 013132. Reference number is [protected].