SafeLink Wireless
Reviews and Complaints

Safelink service was not active for phone calls on 1/3/2023 emergency calls only. Internet service still working sporadically. Was not able to call safelink or text for help fixing problem, (no sevice) I had to purchase another phone and minute card just to contact them. Contacted them twice both times to troubleshoot phone. Phone still not working after being told to not use my phone for 30min then turn phone off then on make a call . Still not working. On 1/5/23 third time calling safelink let them know my Sims card states not registered with network phone still not working. Was told by safelink tech support that they are having problems with the network on their side, tech said they would call back tonight at 6pm , to check if my service is working. I have checked online no reports from safelink saying their service is down or having problems. This has cost me financial and physically unable to complete medical tasks started online and saved on phone.

01/04/2023 - 1:30 pm

Phone stopped working so I call safelink. They said I needed a new sim card and would mail it to me. the person I talke to was beligernt through the process.

Recieved the new sim a week later. Followed the steps to send a text to 611611. Nothing happen when I did this. Called support and they activated the new card and told me to install the new sim. Said to call back if I had further problems.

Inserted the new sim and now I keep getting a message that I have no mobile service so I am unable to call customer service. Reinstalled the old card hoping I would be able to call them. Still getting the message of no mobile service.

So I tried using the online customer service an of course none of the link work.

Now I have a phone that won't do anything. This is the worst company I have had the displeasure of dealing with.

I never received my phone I was qualified on Dec. 14 they sent me a tracking # that doesn't work. I've been on the phone everyday with agents which I get a different story and lie everyday or hung up on. Give me reference # the doesn't work or ticket # that are fake come on do better. This is a joke! My ticket # [protected]

December 14 2022 I have called safelink on numerous occasions asking them to transfer my existing phone number to my new phone especially after the old device [protected] was stolen I have called over 10 times without any help or them wanting to do their lousy jobs! im filing a dispute for emotional distress and want my service transferred to my new phone [protected]. I tried to provide my social security number as I had not had the enrollment id number and the phone was stolen they couldn't even send out a replacement phone!

SafeLink wireless haven't even attempted to solve my issues after contacting them 12 times since December 14 2022 I've tried to give them my social security number they wouldn't even offer options in order to transfer my number from them to my new phone my phone was stolen and they wouldn't even send out a replacement. I don't have the enrollment ID number they failed to provide as well this company shouldn't even be in business they aren't helping anyone and definitely not interested in doing their jobs! I'm reporting this to other bureaus if needed to complete a thorough investigation as I need a resolution.

For several month my service has been turned off canceled inturuped thenthey turn it back on have me file anther application I have even given them new address stil my is going to get turned off again it said to decertify and they just turned it back on last week I have also called ti get pin and I input my zip code and the y say it’s wrong so I give them old zip code and it’s right yet I’m

Looking T the application that has been approve it has the new address with the new zip code to the new address it correct but yet on the phone it’s. Accepting the old zip code then as itccintinues in the phone for the pin it does not give me the pin it states that my application has been Recieved Monday May 30 2022

Approved Monday May 30 2022

Renewal Date September 112023 so why ahave I for the last 4 month have been going thru the abuse I you could be so kind ands have this correct. Be casias on the screen it. Has my approval slso but it said not registar in red soy our probably going to [censored] my services off once again

Lorena bonilla

6002 Elmwood Rd.

San Bernardino Ca,92404

[protected]

ID# [protected]

my eldery aunt who i care for has had safe link for sometime like 4 yr or so and u go and change the sim card to keep service going well ive called 2 differnt times to get her a sim im told it will take 2 to 5 business days and guess what we still dont have a sim card im not happy at all she needs her phone to make medical appt and so on needs it for emergency as well try being without your phone for a month i need this taken care of ASAP her name is ( Roxann MasoN) HER PHONE NUMBER IS [protected]

I bought a phone from SafeLink wireless on December 02 2022 my order number is sl_89761 it was a Alcatel 3v I tryed to activate it was told it was locked to T-Mobile and I couldn't use it I called SafeLink to get it unlocked and was told it wasn't a SafeLink phone and they couldn't help me I need answers to what is going on I don't have money to throw away I spent 6days trying to activate it I had to go buy a sim card and several hours on phone trying to activate it I bought it from SafeLink wireless online as a upgrade I have attached receipt copies of my purchase I have tryed everything I could think of to make it work but have failed you shouldn't sell someone a phone that isn't compatible with your network or unlocked

I realized since I receive state assistance from Pennsylvania, I can order a free phone from Safe link and receive free service. I placed an order with Safelink 4A new phone that comes with a free SIM card. My free phone and Sim card came two weeks later and I tried to activate my new phone with SIM card. Unfortunately, when I put the new Sim card inside the new phone from Safelink. The new phone could not activate the new SIM card. I checked if I put the Sim card in the phone incorrectly but The SIM card was on the phone correctly. I even tried putting an old Sim card I had into the new phone and the new phone did register the old SIM card. So then I realize that I am not doing anything wrong, but that the new SIM card that came with the new phone from Safelink does not work. Another reason I knew the new SIM card did not work with the new phone was because when I put the SIM card in the phone and turned it on. The screen on the phone would say no SIM card. I called safelink customer service and requested for a new SIM card and explained the situation. The customer service person told me she made a new ticket requesting a new SIM card and that I should be receiving it within 2-3 days. Three days pasted and I didn’t receive anything in the mail so I called 4 on different days after 3 days past each times and was told the same thing my SIM card should be there in 2-3 days. Two weeks past since the first call I made about receiving a new SIM card and I still haven’t received a SIM card and was told multiple times by different customer reps that I should be receiving a email with a FedEx tracking number within 24-48 hrs and the SIM card within 2-3 days. This very last time I called a new ticket was made because of the delayed shipping. WHAT IS GOING ON?!?!?! I’ve called numerous times asking where is the new SIM card because the one that came with the phone does not and never did work and I was told that it is still processing! It’s been 2 weeks how much longer is that SIM card going to take? The new free phone and SIM card did not take this long to arrive so why is only the SIM card taking so long to process and be shipped. I NEED ANSWERS.

I am a SafeLink Wireless client. Decided to replace my very old iPhone with a new one that I purchased from SafeLink. I was able to transfer my old iPhone data to this new Apple iPhone SE 2nd Gen. However, despite hours and hours on the phone with NINE SafeLink customer service reps, I do not have ANY cell phone service. I keep getting a recorded message from Verizon. This was supposed to be an unlocked iPhone; I am not a Verizon customer. My ticket# with SafeLink is [protected]. I am beyond frustrated, after repeating strings of numbers, turning the phone on and off, taking out the SIM card, and calling back after the issue was supposedly fixed. Now I have no service on my old iPhone either. I need to return this expensive phone for a refund.

I have been trying for SIX WEEKS to get Lifeline service with Safelink. I applied on October 19, 2022. They sent a SIM card, but assigned a new phone number, which I did not want. So I waited for a 2nd SIM card. Then problems arose with my phone number getter ported from my old carrier to Safelink. I called Safelink multiple times; very difficult to converse or understand the reps I spoke with. Very long wait times to get through; website was zero help. I finally gave up and chose another carrier. Total disappointment and total waste of time and effort.

My new replacement cellphone showed up on November 28, 2022. There's no SIM card anywhere in the packaging. I can't activate the new cellphone cuz [protected] is disconnected. I can't text help to 611611 cuz with no SIM card. I can't text or phone. Serial Number:[protected] & the SIM Number that I didn't get: [protected]. Enrollment ID #: [protected]

My old phone broke last month and after many call to the company i finally got a new one. now after many calls again to get the free minutes and text, got the runaround and no answers from anybody? I never got anywhere with safelink, ended with being charged by tracfone? Never did get a phone number or a email address to higher ups to find answers? Anyone know if any there are?

Applied for and was accepted for a free phone Nov.10. Have gotten 7 e-mails the last one Nov. 29 telling me I should have received my phone. Have NOT. Have made many calls and talked to so many people and they tell me they don't have the tools and transfer my call so many times or disconnect me. Can someone help me? Starting to think some people are right this is a scam! Seems no one knows what they are doing.

Since approximately October 18-27, 2022, my mobile service was cut off by Safelink wireless. It was supposed to be restored by November 1-5, 2022. However, mid-October 2022, I have no mobile network service.

Also, since the mid-October 2022, I have called Safelink several times a week. As well as spoken to 50+ customer service reps. All who have failed to troubleshoot the problem correctly. All careless and dismissive.

November 2, 2022, I was sent a new SIM card that gas not been successfully activated.

November 17 or 18, 2022, I was told a new phone replacement was ordered and sent to billing department. However, on November 19, 2022, after more repetitive troubleshooting failed attempts, no order was found.

In conclusion, since mid-October 2022 through the current date, November 21, 2022. I have not been connected to the mobile network successfully. Safelink keeps tirelessly running around in circles. When it comes to completely resolving my “mobile network is unavailable problem(s).

Hi I had SafeLink wireless for 5 years now My phone broke in August of this year. I been trying and trying to order a replacement phone since. The customer representatives are very unknowledgeable or maybe it's the language barrier. However, on September 23 a ticket number a1263479441 was created and I was told I will be receiving a replacement phone within 4-5 days. I called back on October 1st because I still haven't received the phone. I called again asking for a tracking number that they never provided me. I called again and again with no answers. On about October 15 I called again and spoke to another rep. I was given a ups tracking number now 1z7x28Foo2748712266 and that says the shipment was returned back to sender. On October 21st a new ticket number [protected] was created and I was told once again 4-5 days. The rep even told me they would expedite this ticket because my previous ticket had a error. It's November 10th and no phone no tracking number no explanation just they keep saying 4-5 days. Today I spoke to a manager by the name of Kenn rep #513432 and he was very rude he didn't act like he even cared to be working. After I called again and spoke to manager Lovely rep# 512356 and after 15 minutes on the phone with her she hung up could not give me any answers. Now my bill is already prepaid by the month I wasted 4 months of my service I don't have my number on SafeLink got paid but don't want to render service.

I have been going back and forth with this company since October. I was told I qualified fir UNLIMITED EVERYTHING-TALK, TEXT, DATA. I started using the service and the second day my data was cut off. I have been calling for weeks trying to get it fixed but all you get is the run around. They act like they cant help and tell you that you need another department. Which cant help either. They then turned my text off and today 11-10-22 because I said I was going to file a complaint against them for fraud they turned my service off immediately after that call, so I couldnt report them. Fraud. Fraud. Fraud. They get paid ans then dont want to help the customer they are getting paid for. I was told several times, Its a free service. What does that have to do with anything? I was told free/ unlimited everything and that is what you should give.

I have had Lifeline service for quite a while.

I never received information or mail etc. stating I needed to reverify/recertify, but my phone service was summarily cut off a couple of days ago.

Thing is, in order to discuss this with Safelink, you have to telephone; they don't have email assistance, and the "chat" feature on the website just ends up telling you to telephone this or that other department and says it can't help you. How can I telephone about them shutting off my telephone? Text doesn't work obviously either.

On top of disconnecting my service with no reason (I'm still eligible for Lifeline, nothing has changed), Safelink then charged me for a $20 Airtime card, which I did not order or request.

I can't expect to ask someone else to let me take over their phone for hours or keep it for days to resolve something so simple that never should have happened. I don't have anyone I can impose upon that way anyway.

I tried to fix the service cancellation via the government Reverify website but they say I have to call the company to fix it. Yep.

I already got another phone company because I'm in the middle of dealing with stage 4 cancer and hurricane recovery, and I can't risk not having a phone and wasting days trying to figure out how to reinstate service, then remove fraudulent charges for products/services I never ordered. On top of that, all of my 2-part verifications now are inaccessible because they were linked to my phone number, so I'm having major hassles with ALL of my other accounts and services, including critical financial and healthcare access, since I can't use the phone to complete verifications anymore. Safelink has shut me down entirely at the worse possible time. They have literally put me in physical and financial danger.

I simply don't have the time now to fight over this nonsense. I'm also going to file an FCC complaint and I may file an FBI internet fraud division complaint as well, because the company fraudulently charged me for an airtime card I didn't order.

HORRIBLE, HORRIBLE, HORRIBLE, customer service! None speak very good English and you get transferred constantly to the next nonspeaking English person that says the same 3 English sentences (or words), and it's a round and round game of getting bumped until they finally hang up on you. What the hell?!? Why is our government contracting to non-American, horrible non-English speaking, foreigners? I get it on saving government costs/money, but this is ridiculous. You're are treated way less than, when you receive government help, vs when you pay for a service. This has got to change! I already feel embarrassed enough receiving assistance for my disability, but to make someone deal with all this customer service chaos to just have a working phone, it's bs. Give people like us with disabilities, these jobs. I want to work.

I called safelink because my phone kept making this loud sound and its would cut off by it self I talk to a lady named Geraldine and gave me nothing but attitude and she said she fixed my problem but she didn't my phone still cuts off by it self I ask to speak to someone over her because she was giving me attitude and being very disrespectful and she told me no she can't transfer me to nobody else because she is trained to do this job she was very rude then in a nasty way she told me to clear my voice and I was speaking very clear so I don't know why she said that and how she said it was in a very rude and disrespectful way

I received a phone from SafeLink wireless for months ago. It stopped working. It doesn’t hold a charge. I called SafeLink asking if we could replace it. They said it would take 2 to 3 business days a month has gone by and no phone every time I call them they have a different answer and they keep transferring me and then they cut me off every time now, they’re saying that their screen will not load they can’t find my information it’s always something I know they are lying. I don’t know what they’re doing but it’s needs to be dealt with. How many people are they actually getting over on SafeLink wireless my name is Matthew Segura phone number is for that phone [protected] and I received a card from them saying that if I don’t use the service I will be cut off well I can’t use the service if it doesn’t work this is one scandalous company my email address ( [protected]@yahoo.com ) my # now [protected] I would be grateful if you could help me with this Thank you