SafeLink Wireless
Reviews and Complaints

My present phone is broken I called SafeLink customer service 09/28/22 to get a replacement still have not received it each time I called I seems that on one can help me Called today was give FedEx tracking # which they don't have in their data base says it is an invalid # what else do I need to do to get this resolved my order # [protected] FedEx tracking #1ZY902R60214293194

So I just found out after buying a new phone for my kid who uses the account that he sent too many text messages. they tried to say he had over 2000 texts which is not true. They said it was in violation to there rules. He has unlimited texts so how is that in violation. So they canceled and said the phone I just got is no longer able to use. They kept saying sorry and would not help me with anything else. They are a terrible company fun by people from another country. disgusted with them and want to file a report on them

I was approved on Sept. 28th and received an email on Oct. 8th (2022). The email stated that my phone had been shipped and that I should receive it in 1-3 business days, even provided a UPS tracking number. When I went online to check delivery status, UPS said the tracking number was invalid. I called Safelink today (10/12/22) and they said they also checked UPS number and verified it was showing an invalid number-Also, couldn't give me the correct number to track it! Said to check back on Friday, if it hasn't shown up yet. I've been without a working phone for over a month, so this has been very frustrating...especially since I've had to borrow cell phones, from others, to get anything resolved!

I've called this number over 45 times trying to get my phone ported from one person to the next to the next then the supervisor who also acts as if he's clueless.the whole call center that answered all 45 to 50-60 calls today should be fired . People are taking my calls with their loud crybaby kids in the background . I thought all remote work home job was supposed to be quiet workplace these people have loud noise in the background, coughing like smoking weed all in my darn ear, constantly asking if am I still waiting for a provider to answer the phone when I have the phone on a speaker like she asked .service is terrible, workers and customer service is even worse. disgusted at its best I mean I have literally been on top with these incompetent people all day for my phone to still be not working. constantly transferring people over and over to this and that department to waste someone's time. ALL YALL NEED RETRAINING and keep all yall background noise out of the phone .pointless company 0 is yall rating .will I refer someone hell to the nall .trash service trash trash trash

I have called over 20 times In the last 5 to 7 days because my phone's not making calls out it's letting me receive calls in I can't send text I can only receive text from you all can't send text and my dad is not working and I've called and I'd say a hundred times in the last few days and I can't get nobody to help they all acting snobby and smart like I'm stupid

I was approved for safelink and a lifeline account last week. I went to the national verifier as online instructed me to recertify. I was certified and when I went to type the number into safelink to finish my application it was timed out. The button to 'recheck' does nothing.

I called customer service and I get the run around from your automated system. I don't have a number so i can't enter that. When I try to check status a machine tells me I'm approved and hangs up. I tried a bunch of other options before finally getting to a person.

1st person told me I was approved and realized that I was not approved for the lifeline benefits. told me to call the national verifier to see if it was a problem on their end and call back.

I logged into the national verifier website, found my recent app with the number. It looked like their side was all set. I called back. I got the run around from the automated service. I was finally connected with an agent who had me on hold for most of 40 minutes while he documented. Then he went to transfer me to the lifeline department, and I was hung up on. I called back and went on the meri-go-round again and then waited for another 30 minutes or so for an agent. This agent repeated what the first initially said that I my account is pending and I had to wait 7 - 10 days (for what? it to get out of pending? ) which tells me that she was not seeing that my lifeline benefits were approved. I explained again I have to give the number from the national verifier as I was not able to complete the process. We went around in circles. The agent talked over me. I told her she was rude for doing that. Every time I have tried to work with safelinks customer service it has been a bad experience. I am not annoyed so much with the wait time as much as I am that safelink does everything they can to not have a real person who can help the customer available to help the customer. You are given money from the government in order to provide assistance to people who get government assistance. Many of those people have disabilities and need a life person to help them with their account. I don't appreciate the lack of assistance or being given the run around. I have no intention of continuing to ever do any sort of business with safelink.

Back in July 22 I got a upgraded Sim card thanking yes u can have serive but instead it takes all my data away one day the next takes back my mind and text hasn't work at all called chatted with so many just to be told I went through all Mt min and text and data in one day on August 3 when I just got my min. Now I'm getting text saying I need to use my minutes but I don't have any. And no one will fix it.

My phone is not working and, because I set this account up a very long time ago, SafeLink is claiming they cannot issue a new phone and get my service up and going again because the account cannot be confirmed through email, which is probably an old email address that I no longer have. I called today, September 30, 2022, to get a new phone, and the account could not be confirmed, so this phone number will sit in limbo, and I do not have a phone.

Terrible service. There must be some way to get this worked out.

replaced sim as required by verizon/safelink. Nothing but problems since. even bought a new phone because they could not resolve issues. New phone did not receive minutes from lifeline had to call several times a day to get it resolved. now phone does not work properly issues change daily from no mobile data, no cellular service, cannot make calls, cannot text. I have spoke to more than 15 agents and its fixed for a few hours then back to same issues.

I was sent a sim card when the migration started with the 5g and long story short for a month and half I had zero service because they couldnt get my phone activated on the sim card they sent me, and no one new why until one gentlemen said that my imei # is not registered to the new sim, but I still didnt understand why I couldnt not get my account working. so I went with another company and cancelled with safelink, but I want my number that I brought with me when I enrolled from consumer cellular to safelink in May of 2021. I am being told that since I cant verify the account because I dont have a credit card that I cant have my number. I have asked to be transfered to someone that can help. Everyone says I cant transfer you because theres no assistance anyone can give you. You have put a lock on my number and all im asking for is a transfer pin for the number Ive had for almost 10 years and I'm told that I cant have it, there has to be someone that works for this company that knows what they are doing. Every agent I talk to is very rude and can barely speak english. I treated customers that way I wouldnt have a job bottom line

ever since I put the new 5g verizon sim card in I have been having trouble calling out. I get "no service " or voice calls are not available at this time.i have called several times w/no success. they keep telling me they will call back ,but don,t. my other 4g sim card w/at&tworked perfectly ! i want to switch back to at&t. this is an ongoing problem.

Phone was sent to Fed ex and they delivered it to another house can I get a replacement? Tracking number is [protected] was to arrive wed the 31st of August.

I have told that I must wait from the 1st of every month until the 5th to receive my minutes. I am 72 years old and live alone. Safelink removes any remaining minutes I have on the 1st, so I end without a phone for as much as 5 days. I have spoken to many representatives as to why they remove my minutes before adding them, but as of yet have not been able to be helped.

I recently had my phone stolen and I cannot get into any of my accounts like Google Yahoo because it has a two-step verification with my old phone number. I've been trying for the past 2 weeks to get my old phone number back on my new phone that I have I've talked to I don't even know how many people at SafeLink and I've been told that they're going to Port the number to call back in 24 hours or two that they're transfer me to the department and then I get hung up on or they just plain say that they can't do it. the phone number now when I call it says that it's deactivated and everybody got SafeLink does not know what they're doing I need my old phone number back it's detrimental. why do I have to be punished when my phone got stolen and I don't know why I can't get my old number back. I had my phone stolen at the ending of July and I've been trying for the past 3 weeks to get my number back now they're saying it's been past the 30 days but that's only cuz they have been giving me the runaround. my email is oh I can't get into my email so never mind

Since Tuesday 8/17 morning, the services has been interrupted. No cellular network available. I have called over 23 times to the tech support and they keep redoing everything all over again and have not fixed the issue. We need this phone operational bc it is connected to medical devices.

On my last call (4:15pm CT), they just informed me that I needed to wait an additional 72 hrs for them to call Verizon so see if they having issues. When I said that is not reasonable, then they said that they can call Verizon this evening (or 72 hrs after they opened the ticket). I told they that this unacceptable especially since the despártete need to connect the phone to the machines. Supposedly they are calling me in 30 min.

This network transition has been unbelievable and no one is held accountable.

I need to talk to someone who knows what they are doing. I have never had problems with safelink like I have had in the past few months. My phone was locked. They kept transferring me to the "pinging" Department which never answered the phone. M Dr wants me to have this phone because I take frequent falls. This issue has been going on since July! My email is [protected]@aol.com please contact me to get this resolved! Very frustrating

Josephine Finnegan

I have returned the below listed item. On the return status message board Safelink asked for email and password I have sent it several times. I have requested a refund of $189.00 due to having returned the phone. Safelink refused to acknowledge my email. I have notified the FCC and the BBB.

SafeLink Wireless: Return 378 - Return in Process

Hi spencer davis,

Your return has been received and is currently being processed.

You will receive an email if we have any issues with your return. If a replacement product is to be sent, you will receive a separate email with a tracking # once shipped. If you are returning for credit, you will receive a separate email once your return and refund has been completed.

Order Information:

Order ID: SL_84384

Product: Samsung Galaxy A03s – Black (N-1-SA-A037U-CP-BK)

RMA Information

RMA Status: RMA Return in Process

RMA Reason: Issue with Battery

Further Detail: Phone will not charge, talked to tech. support numerous times. Items is damaged

Check the status of your RMA request at any time here:

https://shop.safelinkwireless.com/my-account/request-warranty/?order=13595

Thank you for choosing SafeLink Wireless

Fulfillment by Quality One

In July I had to have my Safelink phone replaced due to it not working at all. I received a new phone six days later. The package was damaged and when I opened the shipping box there was a crack at the left-hand corner of the phone, and since then this crack has expanded and now covers some of the screen.

i called Safelink to have my phone replaced. I was told that yes they would replace it. The next day I called to ask them to send me a return shipping label. I was told no, they were NOT giving me a new phone after all. If I mailed the damaged one back, I would NEVER get another phone from them.

All I ask for is a new phone. Thank you, [protected]@gmail.com

My 84-year-old grandma has a SafeLink cell phone. She received a message two months ago saying her phone was no longer compatible with their network to call customer services. Shortly thereafter, the phone disconnected from the network. For two months now, she has call for a replacement telephone. Each time she calls, SafeLink claims they ordered the phone. They even gave her an order number #[protected]. The last time we call the supervisor said there no order on file.

This service is definitely not user friendly for an elderly customer and effectively prevents access to their services. For example, the supervisor said she need to verify the account and needed to send my grandma a text message on her SafeLink cell phone. However, the cell phone was disconnected months ago. Then she wanted the last two numbers she called months ago. The phone is dead and inoperable. Moreover, she unable to remember who she called yesterday never mine the number two months ago.

About a week ago I called safelink Customer Support, ordered and paid for a verizon 5g sim card to activate my phone. I still have not receive my sim card and I called Safelink customer service tonight to find out why. I ended calling 7 times because my call kept getting dropped when the service rep would take down my information and then try to transfer me over to the warehouse to order another one because I was told that the one I paid for was never shipped. After making seven attempts to get another sim card for my phone and having my call disconnected I gave up. I bought a paid for a verizon 5G sim card for my Samsung A-71 phone and do not know how to get the simple process of having it sent to me in the mail by Safelink Track phone. I need help in getting these people to complete this simple task. I asked two different Customer Service Representatives to give me over to a Supervisor and was told that wasn't possible. 7 calls to Customer Service and still not able to get this simple process completed.

Larry Lemay present contact number [protected]. Phone number for account sim card in question is [protected]. I would appreciate any help .