SafeLink Wireless
Reviews and Complaints

I spoke with two agents that claim they were transferring me to a higher department and twice I was disconnected. Yesterday an agent told me I had 6.9 gb of hotspot data left and the next day it's magically gone. I have never used up 10gb of Hotspot data in ten days. So their reps keep transferring me to a "higher office " and then the call is disconnected.

This started probably the 20th of July I think I contacted safelink because I couldn't send text or make calls they told me my safely phone was no longer compatible and that I would have to buy a new phone so I called on the 3rd of August and the lady I was talking to told me that I didn't need to buy a new phone because I was eligible for a free phone through the Verizon migrate program but they were out of stock but I was to call back on the weekend to check if they had any in stock yet and I was told that I couldn't get a free phone that I'd have to buy one and I asked why I was told that I was going to get a new phone and the lady I was talking to Saturday told me there was no record of this conversation and that I'd have to buy a new one I became very distraught and said there should be a recording of the conversation and I was told that was not possible and then I got irritate I'm on disability and I only get paid once a month and that I could no longer this month buy one due to lack of money and that my emotional state was not good and I informed her that they can't be doing this to customers because some of us tend to be suicidal and that lying to us tends to end up badly and that I wanted the person who told me this fired and her reply to this was I'm sorry but you'll have to buy a phone well that is pretty much the jist of things I don't feel comfortable with safelink any more but I can't afford to not have my lifeline services nor can I afford a new phone so please look into this matter thank you and God bless

My ticket number is [protected]

Louise Cooke

My Consumer Cellular Acc [protected] pin 455582

My phone number to be transferred

[protected]

Serial no

[protected]

Sim

[protected]

I applied for employment and provided [protected] phone number.

Please, connect my phone so that I don't miss more opportunities to get a job,

I was told it will take only a few hours but it is getting to be 2 days already.

Please, Help

Thank you

Have a great day

I went in with my mother to help her apply for a free phone and since my mom wanted to keep the same # as her landline I asked the person signing people up if this was possible. He said yes. After signing my mom up he gives her a totally different number. I was shocked. My mom specifically asked for the same number and he lied saying he could not do it after collecting all my moms personal info. Now I have to spend hours trying to get what this person did. Why would he lie to my mom?… I don’t have time spending hours to get this fixed

He took advantage of us. We trusted him. Why?..

they have broken all rules under the Medicaid contract and are asking costumer to buy NEW PHONE after they made a deal with VERIZON and made costumers phone PAID BY THE GOVERNMENT useless and they are receiving money from the government,

we have been with NO SERVICE for 3 months and they refuse to send a phone we are entitled under the legal agreement they made with madicaid

we called 20 times very rude incompetent and scamming people

SAFELINK SHOULD BE HIGH PRIORITY INVESTIGATION FOR FRAUD of the government

On June 15, 2022 received a Samsung Galaxy A03s. I activated and used the phone placing my information on it. Tried to charge the phone and could not. I asked and received ant RMA #378. The phone was returned on June 20 with my Goggle information on the phone due to me not being able to charge the phone. I received an email asking for my Goggle account information. I returned the information 4 times. I am still being charged by Affirm for the phone, I spoked with Affirm and they stated Safelink has not contacted them about return. I have tried numerous time to talk to customer service about the status of the return due to a definite language barriers customer service does not understand. I have tried to solve this problem I am being charged for a phone I do not have or want.

I switched from a phone using StraightTalk to Safelink in order to save money. I am disabled and very low income. I tried for days to get the number I've had for over 7 years transferred to the Safelink phone. I was told all kinds of different things by different employees, was on hold for hours, got hung up on, and to add insult to injury, the phone number assigned to the Safelink phone was disabled. Now, I am without a phone which I desperately need for doctors' appointments, to call Social Security, etc.

I have the Lifeline Safelink Phone and the phone I purchased was not holding a charge, so I contacted Safelink for a replacement phone. However, when the new phone came, the verification process to transfer the phone has to go through a 3-point system. IME number of old phone- I did this by lifting the battery out of the old device. Last credit Card or Debit Card used to make a purchase in the last 60 Days-Well guess what it is a lifeline phone, so no credit card was used. Last point system check- the last number called, or text message sent in the last 60 days-Guess what, the phone has not held a charge so How can I send a message or make a phone call in the last 60 days. Then just for a bonus try- we can send a text message to the phone and verify the code- Again...how can I check the text if the phone is not holding a charge to cut it on. Every person I speak to goes off of a script of why they can't access your account. Lifeline is able to access the account using different check points but Safelink has to do the technical stuff. So when Lifeline transfers to Safelink, the phone gets disconnected. Now all I need is to activate the number to the new device. Online does not recognize the cell phone number, but the number is active according to all online information. Then they do not have an email set up yet when you go to the account you can clearly see an email. On tope of that, an email was sent to me letting me know if I do not use the phone or text within the next 15 days, I will lose the account.

I received a new SIM card on June 30 after I had been a customer for 2months to switch SIM card to Verizon. Received card trouble with activation. It’s been 18 days and still having trouble retaining my phone number for transfer to new service. Today I have made numerous calls to SafeLink/Tracfone due to getting transfer issue resolved. No change …ask for manager and was denied request by rep. This is unacceptable business practice that doesn’t try to resolve issues in favor of customer. Your authenticity requirements need to be

I have been trying to get help with My phone since over a week ago. They first told Me it was the battery and that they would be sending Me a new one. When I called back today. to see when it was going to get here. I was told that I wasn't entitled to one and that I would have to buy one. Note: First, I have had the same phone since 2019. I have not gotten it wet, dropped it or is the screen cracked. After the third call. where the person told me I had to go somewhere. Were there was not signals.to see if it was the battery. Which is impossible in the city. She tries to give a list of things that I needed to do. which many of them I had already did with no resolve. I was told when I first called. That it was the battery and that they would be sending out a new one. But it could just as well be the area where the plug and phone join to charge. With that She said she couldn't do anything. I ask to speak to a supervisor and was told She can't do it. I have looked all over the site trying to find someone to help with this, but it keeps taking Me to the same. All I wanted was to have a working phone.

I sent a phone that was overheating and kept shutting down but after over 10 phone calls to get a replacement they sent a ups email to send them the phone but the barcode wouldn't show up so I had to pay $11.22 to ship it. I also lost all the information and contacts because they wouldn't send me a phone to transfer my information. The tracking number is [protected] from the person that sent the ups email but that us also wrong. Now I have no phone or service to call tech support or anyone about my phone replacement.

I have a tracfone provided by safelink throught the government phone ptrogram and I have had this phone around a year give or take. Two weeks ago it stopped holding the charge it has to be connected to charge all day i called tracfphone after being transferred from safelink and they told me (tracfone) I had to send in my phone then after they recieved it they wouldd send back a replacement. So I asked but then I would not have a phone for my job and she said thats our policy. week later today I called back representitavt tells me they do not see a ticket about a replacement and they needed to trouble shoot the phone before submitting a ticket for replacement. They were calling back in a hours time allowing my to get back i could use that phone. No call back So I call them from another phone 2 different reps had to reschedule a call back . After the 6 call this representitative tells me in fact government phone is allowed 1 per household and I d0ont get replaced for breaking my phone. I said I didnt break the phone it is not holding a charge that is a system and or battery issue not a me issue. He said 1 per house hold and I dont get a replacement. Now over 2 weeks i was told you get 1 replacement phone that is all. so in 2 weeks i was told yes5 times 6 time it was a no and all 6 reps still havent unlocked the number to transfer service then and or replaced a phone wont hold a charge.

It doesn't sit well with me knowing Safelink Wireless hands all of my very personal information over to another country. The Philippines. A very bad corporate practice. Social security number, date of birth, address, and so much more. Looking at this with "Common Sense" eyes. Security issues abound in Safelinks handling of Americans personal information. This is bad on so many levels.

Tcl SafeLink telecomoputer is shut off . Mr Lewis Taylor!

I was approved by the Safelink affordable phone program. I received the phone in the mail and it worked fine but I really needed to port in my current number. The service no longer works, I cannot make calls or send texts. I have called both Safelink and H2O wireless. I have the information to switch the number over. I keep getting disconnected from customer support every time I call. Now I have no working phone. I really need to resolve this issue. My enrollment status is active online but I cannot get any help with the actual phone.

Hello, I am so very frustrated with the said services that is supposed to be given however my services have not been active no longer than 14 days, If this is supposed to be a free service it's not. I've called and text customer service several times no one can ever help me, they transfer me and the phone hangs up. This service is POOR! I received my phone with a dead SIM card. I purchased a SIM card and paid for mins, still no service its been a long and draining 4 months.

I canceled my SafeLink account to open one with Tello but SafeLink has two of my phoned locked to their system. I contacted their terrible employees by phone and they told me they fixed it. THEY ARE STILL LOCKED!

Samsung Galaxy A51 IMEI [protected]

LG Stylo 3 IMEI [protected]

The customer support line on ANY (800) number to reach them through is, HANDS DOWN, the worst collection of "employees" I have ever had to deal with, including the support chat page. And, not just once. I mean, consistently...every single representative I dealt with...every single time...any time of the day. I won't say they are outright verbally rude, if you can understand them (between the language barrier & the volume of their voice during the call.) That given, they will knowingly lie right to your face during a moment when you have absolutely NO service & need assistance. Say they are setting up a callback to resolve the issue & nothing. They will BS you. Minimize issues to end a conversation. Blame your device. Not respond for loooong periods of conversation. In general, they will just make everything an absolute NIGHTMARE for unsuspecting patrons that otherwise can't do anything with their given device or sim card without the help of support. But, believe these words: it is a lawless department that seems to have even less concern for customer satisfaction & than repercussions given for their behavior. I truly can not fathom how any self-respecting company would tolerate a CUSTOMER SUPPORT rep operating like this...let alone the entire department (at least every single time I've called.) If it wasn't for being a lifeline service provider it'd be completely not worth the stress & mistreatment. Unfortunately despicable. 4 thumbs DOWN! P.S. I'm really not a spaz & hard to handle or a "karen" but truthfully EVERY SINGLE TIME I contacted them to assist in resolving an (always relative) issue it would end in high blood pressure & cuss words. 🤬 That's not me. Especially with folks I don't know. Wanted to clarify...I know a "hard to handle" type & I'm quick to admit but I'm not even close. pinky promise. 🤙

I need my service restored today on every month on the first please or else am going somewhere else thanks again

My name is Connie Delois Myrick and i am letting you all know that i am very, very upset due to the point i was maded fun of by a young lady named Rose i know how to safely get a text message with hanging the phone up.i have talked to Christina, Girlee, John, Abby, Jean, Princess and noboby has helped me at all i was told they couldn't find my enrollment and i wasn't enrolled and i am everytime they put me on hold the phone will drop and nobody called me back on my phone app just all around disrespect and whomever the guy was he is right i got tired of calling back time after time trying to see what is going on with my minutes on my phone and they no what is going on and i was told that i wasn't going to get my minutes for June and i recive and i am enrolled in Safelink wireless. And my safelink Account shows that i am activein lifeline program and am in the ACP program i have learned one thing about Safelink Employee's the are horrible and rude,and liers, and disrespectful.