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Samsung review: Samsung refrigerators

K
Author of the review
5:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

WHERE the nightmare started, purchased Samsung fridge in Nov 23, it leaked, then would not get cold a month later. Called Samsung, they said Cone appliance couldn't come for 2 weeks, MY mother is 90 years old takes medicine, and had knee surgery, I asked samsung to send a loaner until repair guy fixes fridge, they said NO, I had to buy a temporary fridge for her to EAT and have ice for her Block for her knee replacement, Cone appliance comes 2 weeks later, said it needs a compressor, orders one, takes another week, comes back gets up inside fridge and the entire inside of compressor area was damaged/broken, he said it could not be replaced the fridge will never work again too much damage, he said call Samsung get an exchange or Refund. I called they said they couldn't exchange fridge for at least 4 weeks, WE couldn't wait, so LANDER said I'll issue a refund on Jan 29th, he text me asked for Receipts, which I text the same day. NEVER HEARD FROM HIM AGAIN. TODAY, March 10th, still no refund, I contacted samsung again today, spoke with Ramises, he assured he would escelate the refund. I have to say WE have always purchased ALL of our appliances, phones, and TV's from Samsung, and never had a problem. TODAY we are disgusted with the service we have received to date about this refridgerator. BEFORE I file a complaint with the better business bureau and put my horrible experience on social media I'm giving Samsung a chance to redeem yourselves to refund my 90 year old mother the price she paid for the LEMON refrigerator she purchased at LOWES. We are very unhappy, she has had stomache problems since all this happened, since Jan 29th I had to purchase another refrigerator from Home Depot so she didn't starve to death waiting on Samsung to refund her money, she is on Social Security, and your companies lack of empathy, to an old women after she purchased your product is disgusting. I expect a phone call from a supervisor letting me know they have escalated her refund to her credit card. within 24 hours i'll go public about this nightmare we have had to deal with since DECEMBER.

Model # RF 32CG5300SRAA

Serial # OBXG48CW702301H

Purchased at Lowes:

Made numerous contacts with Samsung, they asked for reciepts, we submitted them Jan 29th. STILL NO REFUND, JUST EXCUSES.

Karen Bavis

c/o Cynthia Howells

8780 Milport drive

Boynton Beach Fla 33472

561.502.0060

Claimed loss: 1381.00 plus cost of food.

Desired outcome: refund $1381.00

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