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Samsung

Samsung review: Lack of service and spares

E
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12:43 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

We have spent over r300 000 just on display screens we got them not even 2 years ago, now the screens contrast is different between all of them and settings don't help. The display screens were taken to samsung repair centre where they said they would sort out, on receiving them back we only got some units back, and the units that were 2 years old, now they say they cant get spares, and that are stopped to be made, then was promised new units that never happened and made our supplier replace with other 2 year old units out of their stock, these were also faulty, and again was told they cant do anything and returned the units not working, we now have them at tv repair specialist that says he can sort them out. Why cant samsung give service to their units, that still under guarantee. And others can.

Secondly the hoax of the vouchers when buying samsung products, where u have to register and send a sms, and nothing is received, we have r20 000 of vouchers that we have not received, they make such good looking deals and give you a run around with no with results, this is called false advertising and is actually stealing from their customers.

To this date samsung still cannot and wont give the customer after service promised, we have stopped buying any of there products as samsung is a bunch of thieves.

Claimed loss: 80 000

Desired outcome: Samsung to replace screens , and sort out the promised vouchers.

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  2. Samsung phone numbers
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    Confidence score
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    100%
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