San Diego Gas & Electric Company
Reviews and Complaints

Had problem with EV charging enrollment. Third time calling them. Waited for 30 min on the call. The agent picked up and then transferred me to another specialist. Had to wait for another 60 min...

The worst prices and customer service in the area. The company makes a lot of mistakes and is not proactive in resolving them. It is unfortunate that there is no alternative where I live, but if there were, I would never do business with them.

Be devices when you make the selection for apuro pay. It is near impossible to chance the selection . I have contacted sdge to cancelled they said they are not able co tact the bank and the bank said they cant because it was done on line . I go on line and I am not able to stop it .

SDGE came to fiddle with our meter. The next day we get a past due notice for 2K! On hold for a few minutes, then as it goes to connect SDGE hangs up. Over 60 minutes on hold the second time, then the same thing happens! I call the emergency line and ask to be transferred to a live person - she puts me on hold. SDGE is an embarassment.

I have been with out power from 10:40 pm last night 11 24 21 . Thanks giving day and still out 6:12 pm no contact from sdge for power to be restored maybe tomorrow? Fire warning my be the cause no wind at all an no service at all. I think they are full of it. Wind *** ran all through red flag warnings. They are to be shut down during high winds what's up with that. Their full of it.

Terrible autopayment system, terrible automated phone system. First off they stopped deducting money from my mother's account, never sent an email, or a letter to the house. I had no idea they stopped doing this and quite angry at SDGE. Plus their automated phone system is a joke, I have been on hold for almost a hour trying to resolve this. Really Disappointed in SDGE's customer service!

The customer service over the phone is terrible and it's always a hassle trying to start/stop or transfer service. Their employees are accusatory, rude and generally unfriendly. They always waste a couple minutes of your time trying to get you to go to their web portal so their greedy company can pay the least possible money for customer service. They know you don't have a choice and they treat you as such.

Just got a call back after using the call back service. I waited an hour for the call back. I was supposed to see a technician at my residence for a gas check and nobody showed up during the 4 hour window. The person I finally spoke to said she was "so so sorry about all this" and then said, I have to transfer you to our moving department...they can help you. So I wait longer on hold for a new department and then they hung up on me. This is honestly unacceptable and I don't know why we have to put up with this.

The customer service over the phone is terrible and it's hassle trying to find the correct department to help you solve the matter you are calling about, no answer from any of their employees, if you are lucky they pick up the phone after a 40 to an hour waiting, so disrespectful! your time is valuable. Yet again they keep transferring you back and forth and still no answer. When is corporate going to get involved to solve this poor, poor customer service? Unfortunately there is no other existing entity that would provide a better customer service.

I had to have my gas disconnected when fumigators came and was told that only SDGE was allowed to hook it back up. So I immediately made an appointment to have someone come out. No one ever showed up. I called again, was on hold for an HOUR, and made another appointment. Yet my gas is still not hooked up. I learned that someone stopped by, but didn't actually do anything. WHY?!?!? Now I have to be on hold for god knows how long to make a THIRD appointment? This company has the WORST customer service and yet I AM TRAPPED WITH THEM BECAUSE THEY ARE A *** MONOPOLY

I was told my account access was shut off in April this year. When I asked why they said someone would have to have called in, and used my address as theirs. I called back and asked how somebody would be able to do that. Wouldn't my address come up as still living there any paying? They informed me that is someone calls, even in error using my address to open up service that they will not be denied. What kind of account security is that? SO someone out of spite can call in knowing your address and have your account closed? This is a very serious flaw that should be fixed

I had a problem with an Sdge technician. I was wondering why he was in my backyard. He told me to back away. No Bud, your on my property. He called the cops. Good/Bad . We All know SDPD makes things worse 99% of the time. You act like a righteous scumbag. You're going to get treated like one. I've NEVER had a problem with their technicians. Sdge are crooks,too. Where I live there is has been quite a few outages over the 6 years I have been here. When I lived in OB, my power went out once in 7 years. That was only because of the Southwest blackout. I think that was September . One company of crooks. Despicable.

SDGE provides absolutely terrible customer service. None of their employees are solution ordinated the company does not care about their customers since they already have a monopoly on the market. I have been waiting for weeks past my deadline for when my solar should be active, on (PTO) permission to operate from SDGE. In the meantime I have paid over $1,200 in SDGE bills. It seems as though SDGE does not care that I have had solar installed and passed inspection for months. Every time i call after a 45 minute or longer wait they say "we are waiting on the City" when I follow up with the city they say it has been sent. SDGE refuses to provided any sort of helpful information. I hope the people of San Diego have another solution besides SDGE in the future.

SDG&E is a monopoly and does not care about their customers. Looking at the other 22 reviews with Complaintsboard.com as well as the numerous reviews on Yelp, it is clear this company is completely out of touch, and quite frankly doesn't care about their customers. In order to pay a ***, customers only have 1 option that do not require extra charges and that is to give SDG&E access to your bank account - NOT THANKS. If you were to write a check, customers are still required to provide their own postage. If cusomters want to pay via credit card, SDG&E uses a third-party vendor who adds addition charges for this so-called "convenience fee". WHAT? "Convenince fee"? GET WITH THE *** SDG&E! Oh wait, they are so big and powerful, they don't care. If I could go somewhere else for service, most of San Diego would go too. Why else would 21 out of the 22 reviews ALL give them 1 star? Think about it.

I called SDGE to set up electric service in my new condo. At the end of the call, the agent said, "hold while I transfer you to ***" and then transferred me. I didn't know what this was or why I was being transferred and thought it was part of SDGE. I was transferred to an agent who tried to hard-sell me internet, cable, and other services. I regrettably gave them my ss number and date of birth and permission to do a "soft" credit check to set up my internet in my new condo. I was on the phone with this agent at *** for about an hour of frustrating time and wanted to just hang up. I told her that I was going to connect my internet directly with *** myself, but I was lured in by the "discount" and email coupons that I never received. Now I have had to file a credit freeze and fraud alert with all three credit reporting agencies, and will call my bank and *** today to see what additional steps I need to take to protect my credit and identity. My real estate agent agreed that this is wrong and predatory behavior on the part of SDGE and ***. I am a new SDGE customer, and already, they have cost me stress and sleepless nights during what is already a very stressful time - buying a condo for the first time and moving. Shame on you SDGE. Agents should explain to customers what *** is and ASK if they would like to be connected. There was something briefly mentioned in a pre-recorded message at the start of the call with SDGE about it, but as a new customer and condo owner, I had no idea what this was. It should be clearly stated BY THE AGENT before transferring the call what *** is and their relationship with SDGE, and customers should be ASKED whether they would like to be transferred or not. Online, I have read a lot of complaints about this practice, and I am calling on SDGE to END IT NOW!

Dec 16th I had a service order planner come out and to create a plan for upgrading a 110 to 220 amp panel. The following day, an SDGE technician came out and told my wife that they are De-energizing my line and taking the meter. He took the meter with no warning and no contact information. The technician left the line energizing leaving a new safety issue with the meter hole exposed to the elements. The service order planner came out on Saturday after informing him what happened. I hired a new electrician and he fixed the original safety issue. The service planner said that SDGE made a bigger safety issue by not even capping the meter because now it is exposed. I called SDGE and told them the issue was resolved but they told me they have no idea who took the meter and on the notes it is marked as a safety problem so SDGE will not step foot on the property until the city inspector comes. On Monday I had the city inspector come out and deemed it safe but now he said he will not sign off without a service order request. So I have a health and safety issue during the holidays without power! I am considering notifying the local media because SDGE should have notified me to fix it ASAP rather than just showing up and taking the meter leaving my family, new born baby and myself as Officer in the Navy without power over Christmas and most likely the New Years with no help! The Service planner is trying to expedite the order plan but it is at the SDGE desk.

I was paying $13.10 by personal check for the month of October. This morning I had received an email from San Diego Gas and Electric *** saying that my check (#***) was returned to them by my bank (California *** for insufficient funds. SDG&E made an attempt to cash the check at my bank on Oct. 14 and then it was returned to them on the 19th. On October 13th, I had enough money in my checking account to cover it and I can prove it. I went to California Coast C.U. this morning and was told by them that SDG&E never made an attempt to cash the check. Also I had never received a notice about "insufficient funds" from my bank. I made a call to SDG&E after I had been to the bank at 10 AM this morning. I spoke to SDG&E's *** and was not helped. I requested to speak to a "higher up" about this and the *** Rep. refused. Since this issue is not resolved, I decided to cut a Cashier's Check and mail it to SDG&E. It is not the first time this has happened to me by SDG&E; and I was told at my bank that there's one other person who is having the same exact problem. When it happened to me before, then in the next month, I would get a $7 service charge for the "insufficient fund" adjustment. I was charged for a problem that was not my fault. It happened a couple of times last year, and one time, I had a *** Rep. at California Coast C.U. to send a letter to SDG&E stating that I was in the right in that dispute.

I have been wrestling with SDG&E customer service department on the phone since December 20 about a continuing problem with having my account double charged. Here are the details:On December 19 I paid my *** in the amount of $57.24 The following day, December 20, I noticed that my bank account was charged TWICE for the same amount. This is a mistake:Alarmed that I was being billed twice, I tried to call SDG&E customer service line. No luck. They never returned my call. So, I contacted my bank and asked them to reverse the ONE payment of $57.24 that was charged to my account on 12/20. They completed my request on 12/21 Under normal circumstances, this should have taken care of my problem. However, when referencing my online account, I notice that I am still $57.24 past due. THIS IS AN ERROR I HAVE CALLED SDGE CUSTOMER SERVICE EIGHT TIMES TRYING TO SOLVE THE PROBLEM YOU CREATED BY CHARGING MY ACCOUNT TWO TIMES. SO FAR, NO ONE HAS BEEN ABLE TO SUFFICIENTLY ADDRESS MY COMPLAINT. I am a retired veteran on a limited fixed income from Social Security. I cannot afford to be charged twice for something I should only have to pay once. Having to pay an extra $57.24 means I will have to go without groceries for a week.At this juncture, it is obvious that your customer support people are INCAPABLE of solving my problem. I would appreciate it if you can help. This problem started with an error CAUSED BY SDG&E, yet they do not seem capable of solving it. Please help. Thank you.

SDG&E has been over estimating our electrical usage since the February invoice. We have contacted them, filed a CPUC complaint and to date nothing has been done. We do not have the smart meter. SDG&E has been doing a reading every other month and estimating in between. No problem until this year. We called about the over estimate on the February *** and were told that the meter would be read in March and our *** would be adjusted.A meter reader came to our house on March 23rd. I called a few days later and was told the actual reading was ***. We were told an adjusted *** would be issued. The new *** once again showed an "estimated" reading of *** (they completely ignored the actual meter reading). We took a weekly reading for a month and found that our usage is approximately *** kwh per week (under 300 kwh per month). Our March *** showed that we used *** kwh. Our April *** shows that we used *** kwh. This is impossible. There are only two of us and we do not have A/C.The April 21st *** showed an estimated meter reading of ***. We took a photo of our electric meter (see attached) on April 23 and sent it to SDG&E. The actual meter reading was *** (*** kwh under what we were billed). We are being charged a higher rate on the kwh over our baseline allowance which is amounting to over 700 kwh that we are not using. Something is terribly wrong with their billing . We pay our bills promptly and have been a SDG&E customer for the entire 48 years of our marriage. Can you help? We have gotten nowhere with SDG&E.

My home was built in ***. Several months ago, I received a letter from SDG&E informing me that a *** was going to be installed by an outside contractor in front of my gas meter at ***. I called SDG&E (cannot recall department or name) and was told the *** was for safety reasons. I informed SDG&E that if a *** was installed I would not be able to store my vehicle in my driveway. Prior to the letter, I had been informed that the Breaker panel and gas meter being in direct proximity of each other was a code violation and an upgraded gas meter that SDG&E installed should not remained where it was and should have been moved. I brought this to the attention of the representative I was speaking with about the *** and requested that the gas meter be relocated for safety reason. The representative stated he would look into it and call me back, he never did. I did not attempt to call him back.Now I am attempting to have solar installed at my home and I am being told it cannot be installed the way I would like it installed because SDG&E did not relocate the gas meter for safety when they upgraded it.I have tried several times to call SDG&E customer. The representatives transfer me to Design/Project planning and Solar Specialist. Those representatives send my back to the other and state their department is not responsible and I am not given a number to the unit that is and told to look online at their website.I would like SDG&E to relocate my gas meter for safety concerns, but they are not providing me a direct point of contact with anyone.

I made an overpayment to wrong address. We had just moved to a new place. And the address on my SDGE account was wrong. I made an $100 payment on an $80 bill. I called SDGE to correct this and they submitted form to get credit back $100. This was done end of January/beginning February 2022. And still no credit has been issue. I've called on serval occasions about this, and was told their accounting department was behind. Finally about May/June i was told that the form had finally been processed and was approved. And my credit so reflect on next bill statement. Next statement comes no credit, call again, was told by an agent that it should be on the one. And if not to call back. Again waited for next bill, no credit. Call again one of their agents told me that it wasn't approved but that next month it should be completed. Again no credit or approval. Call again and this is about July/August now, agent tells me that it is still not processed. and that they will escalate this. So now it is October and still no credit to my account for my $100. Called today again agent told me that she has escalated this again(i think this about the 3rd time being escalated). I even requested a Supervisor/manager to reach out to me, and they also escalated this. I just want what is owed to me. And for them to know that they can't treat their customers this way. They expect us to pay them, because if we don't they will shut off our service. But when they owe their customers money, this is what they have to go through to get it back. Unfortunately I don't have form that SDge filled out they filled it out for me. I cn send me pervious statements that show no credit to my account.

In April our Electric was taken out of our name for no reason, we filed a complaint with the electric company and it took them 2 months to get it put back into our name. In that time we had to pay money to our apartment complex which we are still trying to get refunded, because once the electric was put back into our name the payment was back dated to when it was taken out (so we paid two people for our electric for an issue that we didn't cause). In June, our electric was taken out of our name again by somebody from our complex who didn't know their address. This took another month to resolve by SDGE, and again we had to back pay for the time it was out of our name. SDGE automatically enrolled us into a financial assistance program which we did not ask for and did not need, so when we tried to make the entire payment of past due bills, they used the sum as a credit towards our account and were only withdrawing 21$ a month from the credit instead of paying it off as a whole. Not knowing we were enrolled in this program, we tried to make our next monthly payment and it was sent back to us via check and it showed as a late payment. We called to have the issue resolved and instead they added the sum of the *** we paid to our account and are now double charging us for our electric last month. Since April I have called their customer service line an innumerable amount of times in which they are never able to help me on spot and our issues are always lost in translation between their customer service line and complaint line. Their bills and online website are impossible to read. If it hadn't been for all the issues they have caused I would be able to pay my *** on time and not have it be sent back.

My name is Grace Ekeleme, and on August 25, a San Diego entity closed my account without my permission. 7 months later, on March 19, they sent me an email apologizing about their billing and system error that inadvertently closed my account, and with that apology, proceeded to erroneously charge me for an error that was their fault. Upon receiving this surprise bill on March 19, I immediately contacted the entity. The initial customer service representative stated that to speak to a supervisor about the billing situation, I needed to leave a contact number and expect a call within a set time frame. Later, a voicemail instructed me to call a specific number to resolve the issue. I called back immediately after receiving the voicemail, and the next representative, Navaia, stated she couldn't transfer me to a supervisor and that I had to schedule another callback. Four days later, on March 27, I received a call from a supervisor, Paris, who stated she was unable to resolve the billing issue and provided a disconnected phone number, suggesting I needed to contact someone else, which I was already aware of. I have attempted to resolve this billing issue on numerous occasions to no avail and have been misled by incompetent representatives and supervisors. I would like the San Diego entity to remove the erroneous charge and resolve this billing issue amicably; otherwise, I will be forced to resolve the issue through legal action. Best, Grace Ekeleme

1.Our 28 July SDG&E billing statement from SDG&E contains blatantly false information. 2.On 28 July we received a regular monthly email from SDG&E regarding our upcoming *** (see attached), which read past due. We had promptly paid the previous months *** (see attached). Please note the portion reading, Payment of $19.98 is required at this time. SDG&E processed the payment on 7 July.3.I called SDG&E *** eventually being transferred to *** in the Solar Department.a.She acknowledged our prompt payment of $19.98, stating we are not in a past due status.b.She stated they are having system problems, that will fix itself since its a work in progress. c.Reviewing the current billing statement (see attached) with her, it is noted the $19.98 payment processed on 7 July, SDG&E incorrectly applied $5.40 to the gas portion of the ***, together with the false statement of past due balance.d.SDG&E also incorrectly applied $14.58 to the net metering account portion of the ***, even though the statement clearly reads, Payment not required for NEM charges.e.As noted on the *** our NEM true-up is Mar 22, 2023.f.f.I asked representative *** for a letter, over a wet signature, from SDG&E explaining and apologizing for the false information described above. In my request for contact information to their complaint department, *** stated SDG&E does not have one. She did offer to split our *** into two portions, one gas and one electric as a solution. We declined.g.Expressing to *** our concern for adverse impact on our credit score, due to SDG&Es falsely indicating we are past due, she stated, We never report to the credit bureaus. We are not at all sanguine about her assurance.h.*** stated a supervisor would contact me within 24 hours.3. The 28 July statement requiring a payment of $31.18 is incorrect. Payment [is] not required for NEM charges, the the actual *** should be $16.60

For the last two months, I noticed an extra charge on my SDG&E bill from "CCA". When I tried to read about it on the SDG&E website, it said it was for clean energy. I thought it was mandatory, so I paid it the first month. The last payment to CCA was $145.30, which is concerning. I can't afford unapproved extra bills. I called SDG&E, and they told me to contact San Diego Community Power, saying I was automatically enrolled due to state guidelines. I disagree with this practice. I was told I received mail from CCA about this, but as I'm paperless, I should've received an email. I've already canceled with CCA and got a confirmation number. SDG&E said I'd be charged for the next billing cycle by CCA, but not after. They couldn't give me a specific date for the end of charges and mentioned a fee for returning to SDG&E from CCA, which I contested. My account was also changed without my consent, and I had to call to revert it. I'm trying to find ways to lower my bills without CCA charges. I need my CCA account canceled and my plan reverted. I'm on a tight budget and can't afford these extra charges.

I live in a two story duplex. The bottom is a small 2 bedroom one bath and a garage which I lived in for 2 years averaging about 90 dollars a month on my SDGE ***. In august I moved up stairs once my mom moved out. This one is a three bedroom two bath no garage.In august when I moved in the SDGE *** was almost 400 dollars. And has ranged from 400 dollars to now almost 800 dollars. My mom lived here for 2 years and she stated the average *** would have ranged from *** on the regular months without holidays while the thanksgiving and Christmas months were about 180 with lights all over the house inside and out. She also had 3 other adults and a child living with her with two computers and televisions in each room. And 9 people all using a washer and dryer 5 out of 7 says a week. I have school age children who are gone during the day. My husband is gone during the day and its just me here. We have no refrigerator just a mini fridge and a freezer. No AC unit. Nothing that can possibly make my *** almost eight hundred dollars a month! That is with the care credit also which just doesnt make any sense to me. I called SDGE to request someone come look at the meter to make sure everything is correct. I asked them to pull my moms bills and see how it was averaging *** they told me they dont send anyone to look at the meters and they cant tell me what I USE IN MY HOUSE SO THEY CANT TELL ME WHY ITS SO HIGH and I needed to figure it out myself. I am technically one person here all day until 6 oclock in the evening. My *** now is *** dollars and a projected *** of 800 dollars at the end of January. How am I supposed to afford that? There has got to be something wrong with the metering and no one one will come and help from SDGE. I lived in a 3 bedroom 3 bath with a garage and a pool before moving over here to this house and member paid more than *** dollars on my *** but here I am in a duplex almost paying 800 dollars a month?

My complaint is that SDG&E has given NO BASIS FOR THEIR ESTIMATING of 31 Therms and subsequent overcharge as my normal use of gas Therms is about 8 Therms per month. Our Smart Meter reads remotely. However, the SDG&E *** dated June 22, 2022 charges $80.73 (screen shot attached) for 31 Therms of gas usage from 05//18/22 to 6/16/22. Their email (screen shot attached) shows $76.80 charged for gas use. Both conflicting charges are based on SDG&E's "ESTIMATE" of gas useage during that period, according to 'Haydn" , the SDG&E phone rep I spoke to on 06/22/22. My complaint is that SDG&E has given no basis for this over-estimating and subsequent overcharge as my normal use of gas Therms is about 8 Therms, not their 'estimate' of 31 Therms per month. Screen shot of YEAR'S gas usage Is attached B4 Jan. furnace turn-off. USAGE HAS BEEN: (same period last year - 5/18/6/21) = 7 Therms. Most recent usage as follows: Last month = 7 Therms. 3 previous months= 9 Therms. I'm asking SDG&E to JUSTIFY THEIR MASSIVE OVER-ESTIMATING of gas USAGE and their REQUIRING PAYMENT for their overcharge. At rep *** request that I attempt & failed to read thru the discolored plastic cover on the outside Smart Meter, he said he would request that a 'Reader' be sent here to manually read the Meter on 06/27/22 anytime between 8 a.m. and until beyond 5 p.m. Although I'm asked to wait all day, the Reader will attempt to call first but won't knock on door, according to 'Haydn', who also stated that any billing adjustment needed would be made the following month if gas usage is 8 Therms. Additional complaints: SDG&E needs not only to JUSTIFY THEIR BASIS for their massive over-ESTIMATING but ALSO CLEARLY LABEL ON BILLS WHEN USAGE IS BEING 'ESTIMATED'. SDG&E should ALSO CLARIFY WHY ESTIMATING IS DONE AT ALL WHEN WE HAVE A SMART METER. The Meter also needs a replacement cover to enable reading of the dials.Thank you. Your following through on this complaint would be very much appreciated.

I moved to an apartment that is serviced by San Diego Gas and Electric on 2/12/2022. When I signed up for my account, I set my account for level pay and the amount should be $98 for the first three months, and then, according to SDGE, when adjustments would be made for level payment plan, I was advised that customers would not pay and less, or more than the actual ***. Since I am still financially struggling as a result of the ***19 shutdown in 2020, on 6/11/2022 I made a payment arrangement on the phone with a live representative, that consisted on $84.00 would be due on 6/21/2022 and then $28.00 would be added to my current balance for 12 months. On 7/13/2022 I received and email from SDGE informing me that my new amount due on ***. I noticed that amount was *** high, as I though my next payment would be $98.00 for the level payment plus $28.00 for the installment agreement, totaling $126.00, but when I read Jul my statement, I noticed that my level payment plan went from $98.00 to $173.00 without any notices, and that total my usage was $147.52, so even if I was not enrolled on the level payment plan, my *** should have been $175.52, and still lower than $***. I contacted SDGE and was connected to *** who refused to transfer me to a supervisor or a senior representative saying that he was a senior level representative, however *** did not offer me any alternatives on making other arrangements to spread my ***. I then called a second time and was connected to ***. I initiated my call asking to speak to a manager or supervisor, He asked me the reason why I needed to speak to a supervisor, and I explained to him that my current amount due was *** high and I needed to speak to a representative who could help me to set up a realistic payment plan. He only advised me to contact 211 to see if I could get some assistance, and although I explained to him that I wanted to set up a new arrangement, he refused to do it and asked me to call in Aug.

I have been paying for incorrect meter number since I have moved into my townhouse (July ). 1st reported the problem in Oct 2019 due to receiving very high electricity *** from SDG&E and solar while I was away in LA for majority of the month. I was able to get SDG&E to come out to tell me it is an issue with the builder. No follow-up was made between *** I had *** getting someone to look at my meter number. I called multiple times & texted throughout 2020, managed to get an appointment in March but was cancelled. I was told that my issue was not high priority during the pandemic times and refused to come out. If i didn't call that day for checking up on the appointment, I would not have been notified that my appointment was going to be cancelled. During these call throughout 2020, i was told the high cost were due to my lifestyle/townhouse size like it is my fault despite turning off majority of my house since 2019. I have lost alot of my time (both work days & off days) due to talking to SDG&E (customer service & "solar experts"). Only until March 23rd SDG&E came back to find out there is a meter number/breaker mismatch (turned off breaker based on the SDG&E meter number and unusual breaker alignment - turned off my next door neighbors). On Friday April 2nd, Lennar came out and turned off per their design and breaker was correct but now SDG&E meter numbers are incorrect for entire row of townhouses. My issue is the amount of time lost in investigating SDG&E's issue when it could have been resolved. This experience affected my lifestyle (been afraid to use my electricity, dinner time/night activities are usually in the dark using phone flashlight), and all the amount of money I paid for my neighbor's billing (solar, SDG&E, & all missing overproduction electricity credit). Reading those high meter number readings a day is stressful esp. when I am away from home or at work and can't control what that neighbor is doing

San Diego gas and electric came back after the yearly "true up period" and is back billing, resulting in additional payments due. I use the "mid cycle reports" & the monthly bills to guide my usage. A letter I received from SDGE dated 5/10/2022, stated different information than I had previously been given. I called SDGE, ***, on 5/25/22 @ 10 am spoke to *** ref # ***. She informed me that my bills had been correct. She said I would receive a call within 2 days for clarification. No call received. On 6/2/22, I left messages for Mrs. ***, no return call received. Subsequently, I left a voice message for *** @ ***. He did return my call on 6/6/22 & was able to see that the letter of 2022 and the information I had been given on May 28 telephone call, received was inconsistent. He offered a $100 credit, saying he would pass this onto his superior for additional credit, . On 6/7/22, I received a call from *** (customer contact center). She said she personally had SDGE rerun my entire last year, increasing my true up balance. *** "Mid cycle usage reports"and monthly statements, that I have access to did not include this information. I had no opportunity to alter my usage during the entire year. However, she said I am suppose to pay retroactive charges that I had no chance to influence with change of my usage. This is not a fair business practice. And now *** is insistent that I am liable for the additional charge. Attachments include the original true up & the "corrected" true up that Ms *** had generated, minus the $100 credit she stated she would honor. If you listen to all the calls I have had with SDGE, note, *** lack of respect, calling me by my first name, when I introduced myself as ***, however, she only referred to herself as Ms. practice of SDGE's back *** apparent glee in bullying is not an acceptable business practice.