Entergy
Reviews and Complaints

Emergency Scheduled Reconnect after a panel upgrade was done and inspected, was scheduled for today 7/9/24 but now Entergy moved ot to 7/10/24, what good is an emergency request to get power on for 2 elderly person who’s been running on generator for the past several hot days? Customers response and interaction is the worst… If I had another choice it wouldn’t be with Entergy.

I scheduled a disconnect/reconnect service 2 days in advance so that I could have my panel updated. They showed up promptly @ 9:45 am to disconnect and left. 30 minutes later when the electrician was ready I called for the reconnect and they said that I had to have a permit in which I was not told by the engineer who came to my home to inspect what needed to be done a month earlier. I spent 3 hours on the phone with Entergy explaining to them that I didn't need a permit and that it was not new construction because for some reason every time I called they assumed it was new construction. After arguing and arguing they told me to contact my local permit office and while talking to the permit office I had Entergy on another phone so that they could hear the conversation and my permit office said that I did not require a permit to reconnect and Entergy wanted that in an email so the permit office immediately sent it to them and they scheduled a reconnect for Nov 11 and this is May 10. I called them back to tell them that they needed to come today and reconnect so here I am 8 hours later sitting in my hot [censored] house unable to cook supper for my family because they haven't showed up to reconnect my electricity. This was supposed to be a simple 1 hour max power outage that has turned into I don't know how long.

I am an officer of Bethel A.M. E. Church in Gillett, AR. This church has a small membership (12 members) and only has service twice a month for about an hour and a half each Sunday. The church is not occupied any other time, only on the 1st and 3rd Sunday of the month. The electric bill was for January $674.74. The bill before that was $270.00 which is still high, Dec. $194.00. This is very high for a two-Sunday-a-month church. Even in 2021, the bill was $919.57. If this is set up as a variable, we did not request that. At this point, I'm not sure why the bill is so high for an empty building, a small rural church. The problem is this happened also in 2021. Entergy sent someone out to change the meter. The bill went down but I think still high for a small building. This problem has reoccurred! The church did not request levelized billing if that has been added, don't know but something is causing the meter to run or read incorrectly.

I bought a home in AR in Jan of 2023

I have repeatedly called to request paper bills I should not have to call every month only to have a customer service person tell me I should start receiving in the next 60 days

I HAVE YET TO RECEIVE A PAPER BILL

I repeatedly only receive past due emails with no account details regarding billing

We are in winter and are not running our air

This is a SECOND home and my power bill averages $250 per month

I again have repeatedly called in to request a paper billing to view what can be happening and NOTHING

I don’t know what the charges are, what days have power usage since this is a SECOND home, when payment is due etc

If this is not resolved and the past 12 statements provided immediately I will be filing both a state and federal complaint

I paid my Dec. bill with a money order at wal mart on Dec 18 2023, but it was not accounted to my account number#3805231. Now I got a shut off notice and a bill for $388 for this month and last month too. I have the reciept for this payment. So how do I prove this to your company? I am a widow and in bad health . I have to use oxygen so I cannot be without power. I do not have the money to cover the bill for 2 months. So I want to pay it for this month and the rest will get to you when you see the prove of my money order to prove I paid last months bill. Please help me do this because it is causing me very much stress and I am sick with worry about it. Thank you , Maxine Morgan

Several years back I complained about a power pole leaning in the back of my house at 6205 Marcie St. Metairie, La 70003. Weeks later after I reported this; Entergy sent several trucks to my house to see. They said they had to see if it was an Entergy pole, of which it was. It was replaced and after some years later both poles are leaning drastically that my service line is to where I can touch it! This is a major problem that needs to be corrected very shortly. My wife just got out of the hospital and cannot leave the house! THIS POWER POLE IS LEANING MORE AND MORE AND MAY FALL SOON IN MY BACK YARD! Please come and straighten and secure this pole from falling!

Date is 10/28/2023. Name is Carey J. Huguet.

The bill I get from Entergy is electronic and I go to their web site to view and pay. It was showing what I owed for that month and the projected next month. Customer service said it was that way because of the pick a date on my account so I cancelled pick a date. After that, the projected amount became a past due amount somehow. I called customer service for 4 or 5 months and they would just make excuses as to why I owed that. I have added all the monthly charges up and with thee late payment fees I have overpaid by close to $500.00. That is 25% of my social security payments. I just want to pay what I owe and nothing more.

I have had MULTIPLE Entergy representatives hang up on me on MULTIPLE occasions when I am trying to resolve an issue. This occurred last Friday and today at 1:27 pm. The representatives are incompetent and rude. The one I spoke with at 1:27 today screamed at me and told me that my issue didn't matter and that I needed to pay. I have never dealt with a more rude company.

I have been thru 3 -4 months of back and forth dealing with Entergy to place permanent power on the new construction project st 837 N Broad. I have been told that transformers are available in reserve, but not available for a new business.

Talked to engineers, supervisors, and tried to contact field managers but getting this problem resolved has been horrible.

Please just provide a transformer for this business in order that the business may stay in operation and stay in business.

This is for a healthcare facility... this affects the business and patients as well!

Work Order Date: 08/16-17/23, 08:00 CST

Customer Location: 330 Gulpha St., Hot Springs National Park, 71901.

Customer: Carmen A. Hill, Contact John G. Hill

Work Order Type: Upgrade Weather-head to present standard.

The following Entergy team did an outstanding job in completing this work order:

Engineer Assoc & PM: Brandon Tyron

Service Lineman: Trey Basset*

Call Center Rep; “Katina”

08/16/23, Wed, 07:30 CST: Work order had disconnect scheduled for 08/16/23, Wednesday & did not happen. Brandon did warn of delay due to field emergencies.

08/17/23, Thur, 07:30: Disconnect completed.

08/16/23, Thur, 08:00-11:30: Customer Electrician contractor performs upgrade. Green Tag Inspection completed.

08/17/23, Thur, 12:00: Call Customer Service Center, “Katina” for reconnect. She notified me that reconnect was not part of work order, Green Tag inspection reconnect also not in system. She requested senior management authorization for an emergency reconnect work order so to not have to have to wait 3 days for a standard reconnect.

08/17/23, Thur, 13:45 CST: Notified Brandon of hiccup & that an Emergency Work Order was issued through Call Center. He stated he would follow up locally.

08/17/23, Thur, 16:30-19:00, CST: Field Lineman: Trey Basset, changed out 100 Amp Service to 200 Amp service line to sync service line to existing 200 Amp provided service for near future load.

Note: Terrain difficult & tree canopy needed trimming to get new 200 Amp Service up on pole & weather-head. Took allot of effort to position truck & punch a hole through tree canopy. Trey did it all in a steady professional course of action.

I truly appreciate the effort to complete this upgrade by the Entergy Team. A no tears can do operation!

I am beyond frustrated. My husband and I purchased our first home Thursday of last week. I began the process of moving over our utilities immediately. First Entergy couldn't find my address. They asked me to call back, and that the call center was open until 7pm. I got the meter number and called back, but they closed ar 5pm. I had to call again the next day. I was sent in circles. Closed over the weekend. I called again Monday. They found my address via the meter number and created an account for me. I was told my power would be turned on Tuesday and to wait for a 1-800 number to call me to verify my info.

I asked how long to wait for the call. I was told there wasn't a time frame. I waited. No call. Called back Tuesday. I was told "Oh, they should have gotten your SSN and license number when they created your account." No? She told me that was the phone call to wait on? Was told my power couldn't be turned on Tuesday.

I'm told to wait for the call to verify my info. I wait. No call. Now yall... I live in Louisiana and it's been 100+ degrees every day, and I'm pregnant. I need my power on so I can move. The home I'm moving out of does not have central air and it's been miserable.

Come Wednesday, still no call. I call to follow up again. I'm told the verification call can take "up to 78 hours" and explain thar I've been waiting since Friday. Still. No. Call. This rep gave me an email to contact. I reached out, and it's now Thursday, and have not gotten a response OR a call.

I have never been so disappointed in a company before my service even began.

On Oct 2022 my home was done with construction and i switched the acct from construction company to homeowner name. I have been billed as a commercial/business acct since oct 2022. I have called every week for the past two months regarding being charged at a commercial rate, and every single time I call I am told that it will be resolved, and it has not. they stated they have sent techs to verify that it is residential, and they have not, they finally said tech has verified after 3rd attempt, and that they will send notification for it to be converted but nothing has been done, this is 4 weeks later. I called again 8/10/2023, and agent stated the notification was never sent, so again another agent not doing what there suppose too, but they still want me to pay my overcharged acct or they will disconnect my service. When i asked to speak to supervisor they stated they do not have one!

Event took place june 7th of 2023.

In Louisiana on highway. Company vehicle was speeding in highway, cut me off, broke my windshield. When driver saw the damage he had done, went across 3 lanes to exit. Company refused to answer calls, msgs, emails for 3 months. After over 3 months of nonstop calls, emails, messaging, they finally returned the phone call to tell me it wasn't there fault and they're not going to pay.

Good Afternoon,

A payment for $387.73 was made to the wrong account (Confirmation number: 2434335). How can I have the payment refunded or credited to the correct account (Account Number: [protected]).

I lived at 4911 Carondelet St New Orleans LA 70115 from 2021 to Feb 2023. I stopped services to that address on 10 Feb 2023. The email below is from Entergy acknowledging electric and gas services were stopped. The account for 4911 Carondelet St New Orleans, LA 70056 (account number: [protected]) was closed and and paid off in Feb. I started electric and gas services at my new address 1520 Flamingo Rd Gretna, LA 70056 in Feb 2023.

I recieved a billing notice for 4911 Carondelet St New Orleans, LA 70115 after electric and gas services were stopped under account number different account (Account Number: [protected]). I never opened or reopened an account for 4911 Carondelet St New Orleans, LA 70115 after I moved out on 10 Feb 2023. Why was there an account open for 4911 Carondelet St under my name after I had already closed it on 10 Feb 2023 (please see the email from Entergy as proof)?

In summary, I closed my account at 4911 Carondelet St (Account Number: [protected]) on 10 Feb 2023, yet I was still being charged for that address under account number [protected]. I never reopened or opened that account after moving out. When I recieved a bill, it was meant for my current address at 1520 Flamingo Rd Gretna, LA 70056 (Account Number: [protected]). How can I have the payment (Confirmation Number: 2434335) credited to my new address or refunded? Thank you for your time, if you have any questions, please feel free to contact me.

Sherri Clark
1743 Acadian Dr
Houma, LA 70363
[protected]@gmail.com. [protected]
[protected]

My home was severely damaged for hurricane ida I applied for an RV camper threw ida sheltering and they took forever to deliver an set up moving forward on wed june 13 an 18 wheeler / giant freight truck came threw my neighborhood as far as I know are not supposed to even be in this neighborhood an got caught on the power line that services my ida sheltering RV while I was in it and took out my mailbox the trucked dragged my utility pole down the street before stopping it sounded like a mistle then we felt a hard

jerk same time power went out we ran out side to discover the pole an mailbox had been brutally taken out. I reported this to Entergy Entergy came out an took my meter an said nothing they can do an ida sheltering which is now evicting me from my camper an refusing to replacing the pole and the local police as far as I know the driver was not ticketed for anything because she admitted to being to close to the he curb. Well the very next day. ida sheltering sends a man to take pictures of the camper it bent the jacks and moved the camper and the inside of my home not to mention the vibes this man gave me u knew this was not gonna end well. He was snappy an clearly was not concerned what I had just been threw not showing any compassion not to mention unprofessional with his choice of words showing 0 compassion during the june heatwave The very next morning a lady came with ida sheltering to put. A note on my camper saying I had 48 hours to remove my belongings that I was in deactivation now I'm gonna back up the night the accident virtually happened I was forced to stay in my home that is not liveable we have been waiting on restore an I have not had any contact with restore in over 90 days I have reached out to my case worker Catrina chaney multiple times by phone and email since April and no one has returned my calls. When the man came to take the pictures of my home he seemed it liveable because we had to stay in the home it has power but no ac I had to borrow a window ac unit from a family member an spent the night in the home I feel like it was a set up just to get the camper because the program ended may 31 but my home has not fully been repaired I reached out to ida sheltering I asked to speak to a supervisor a lady named Kim came to the phone I cried to this lady an begged her an asked her for any resources that would help me for housing this lady clearly did not care an told me it was not because of the 18 wheeler but because my home is liveable they told me they would be at my home to get the camper on Friday the 23 of June with or without my things removed. meanwhile I'm being forced to live in my damaged home what felt like hottest day in June Entergy shuts off the power to my damaged home in June 19 for a past due amount of 126.00 but sent a bill saying shut off date or disconnect on June 26 if a total wasn't paid of 277.00 I called for an extension and was denied an was told my account did not qualify for an extension that it would be shut off on June 16 but none never showed up to disconnect or it was not shut off I recieved a notification on my customer account that it had been extended until the 26 which was when the original was due but instead was cut off on June 19 it has now been 8 days I have been in my damaged home with no electricity u have severe breathing problems since I had COVID and I have asthma which requires me to be on a breathing machine. I lost all of my food and no one can help me I even went to a local food bank and all the food went bad I don't know where else to turn. Entergy ida sheltering and the trucks insurance company has been no help and may not pay out because the personal property that was damaged had to be owned by the victim an since FEMA paid for the pole they may or may not not touch it and the camper is owned by the state I desperately need assistance with this whole situation please this is the second time this year an 18 wheeler takes out my power. last time was to my damaged home.

Daughter called after 2 reporting electricity was off, I call they said it was for a returned payment I had no knowledge of, notification for or mailed letter. The text received was a disconnect for the day before with a balance I already had an extension for on June19th. They couldn’t tell me what payment method was used after explaining to them , I checked my account’s and my mother who helps sometimes and no returned check was on the acct. Furthermore I never pay by check , just credit or debit. Then I’m been currently holding with bill matrix for over two hours , down right disgrace. An then told even if they do an investigation I still have to come up with over 500 to have my services turned after my kids and I sit here in 90 something degree weather and food possible spoil before I find help to get it back on. Why the hell should I be responsible with no notice of a returned check that shouldn’t have been , or nothing posted on our accts

I have been contacting entergy for a month about a "return check fee" (mind you I do not use checks) I paid the last amount of my bill which was $50.00 on my work card. However for some odd reason the money went back onto my card after completing the transaction so I reprocessed the same transaction and it didnt send it back the second time. So I thought cool, maybe it was just a problem with the internet connection and didnt go through the first time. So then I get my bill for june and there is a $20.00 return check fee on there, they are refusing to take it off after the last manager stated he would do so its still not complete & im on the phone with them as I type this. Ive been waiting 30 minutes now for a manager to connect to me & resolve this. If they even resolve it. I will be at the better business bureau if its not resolved during this call

the month of 8th and 9th of last week, chain electric whom which subcontract work too, damage our rear of business property and the side of property. and on the 8th which no power were disconnected, it was 4-6 trucks barricade our liquor business parking lot, we lost a complete whole day of business. plenty available parking was available, our liquor store and lounge next door was completely blocked, our customers could not even get in the parking lot. because chain electric men stood their and talked all day long... we need to have this issued addressed ASAP