Entergy reviews and complaints 1
View all 143 complaintsEntergy - Customer service
It is ridiculous to leave paying customers on hold for 1 hour and 40 minutes. It would have been longer, no doubt, but I had to give up... Just like they want us to. I wish I had the authority to fire everyone that disrespectfully leaves customers on hold for ridiculous amounts of time. There is no way that they are that busy especially since there are online services. I needed to speak with a representative and could not conduct my business online. Entergy employees, you suck at customer service. I wish you the same when you have personal business to conduct by phone.
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Happens all the times when you call customer service. Put on hold forever and they want you to just hang up. If you have time and can wait they come back on the phone and then hang up. Worst customer service. The training manager and most of not all the reps need to be fired. Hate dealing with Entergy. They are quick and nice when you have to set up an account or pay a bill.