San Diego Gas & Electric Company review: Electrical panel upgrade - residential

I have been working 9 months on replacing an old electrical panel. The initial process was not difficult; however, the time for the Metro Service Planner and Metro Service Coordinators have not done anything in a timely manner. Photos were sent of the existing electrical panel, along with the electrical pole that feeds the home with all the requested information. This project includes running an additional power line to the home and I was told it would be assigned to someone for a load study. I was then informed because we are adding AC, there would be additional requirements, and the queue was 5 weeks. I followed at 7 weeks after and was told I was assigned a planner. At this time, I was informed again there was a need for pole calculations, and this takes 30 days to complete. 40 days later, there was no results back on the pole calcuations. Another 30 days (for a total of 70 days), the metro service planner noted the pole inspection was done, but this was in QA/QC process. Another 30 days (for a total of 100 days) waiting on pole calcs, SDGE was ready to send a service order within 2 weeks. Fast forward 2 more months and now I'm told the lower voltage of the transformer needs changed. SDGE did send a team out two weeks later and the guys in the field noted there was no issues with the pole, nor no need for work on the transformer. This team ran the wire to the home and noted the electrical panel could have been installed on this day, but this is not what information I was receiving from the planning team. Add another 6 weeks on to this and I cannot get a call back from the planning team. This isn't acceptable. More than 9 months and still no date in site to install the new panel. How do you email or call someone to share this poor experience? When calling the planning department of SDGE, you are on hold for a very long time, never less than 40 minutes and you must do a phone prompt every 1 minute to remain on hold to speak to someone in this department.