Sappington Pro Outdoor
Reviews and Complaints

for Polaris and should be able to service all Polaris vehicles. The owner's attitude towards customers is unacceptable and it reflects poorly on the business as a whole.

Additionally, the website for Sappington Pro Outdoor is difficult to navigate. It lacks clear organization and important information is hard to find. It would be beneficial if they could improve the user experience and make it easier for customers to find what they are looking for.

On a positive note, the selection of outdoor equipment at Sappington Pro Outdoor is impressive. They offer a wide range of products for various outdoor activities. Whether you're in need of lawn care equipment or hunting gear, they have you covered. The salesperson, Justin, is knowledgeable about the products and provides excellent assistance in finding the right equipment for your needs.

However, the pricing at Sappington Pro Outdoor is quite high compared to other similar stores in the area. It would be beneficial if they could offer more competitive prices to attract more customers. Additionally, the customer service from the owner needs significant improvement. Rude and harassing behavior should never be tolerated in a business setting.

In conclusion, while Sappington Pro Outdoor has a great salesperson and a wide selection of outdoor equipment, the rude and harassing behavior of the owner, as well as the high prices and difficult website navigation, are significant drawbacks. It is important for the owner to address these issues in order to provide a better overall experience for customers.

Save yourself the trouble and avoid dealing with this company. They're really difficult to work with. It's alright when you're buying something, but if you need service or a part, it's a big hassle. I should've checked the reviews before buying from here.

I made a contract with Sappington Pro Outdoor in May to purchase a side by side. I paid the full amount for the side by side as well as the accessories, and I have the receipts to prove it. However, after about a week, the owner informed us that there was a mistake with the rebate and now we owe an additional $1600. He provided a different invoice number for this amount.

To make matters worse, when our accessories arrived, the owner tried to prevent us from taking our side by side and even resorted to calling us names. He also stated that he would not honor our warranty and refused to provide any servicing for the vehicle.

Sappington didn't even bother to let me know that my mower repair part was still under warranty until I faced another issue with the mower and got charged too much for the repair. They charged me $401.46 to install an external part of the motor, which I was told would be covered by the warranty. The part itself, which was actually under warranty, cost $116.87 plus the installation fee. I spoke to the mechanic, who mentioned that he hadn't been working there for very long, but he could tell what the problem was based on the issues with the mower.

We bought a 2020 Polaris RZR Pro XP Ultimate from Sappingtons on May 30th. When we got home and checked it out, we noticed some issues. There were screws and clips missing, the seat belts were twisted, and the front speaker on the passenger side had damaged or missing screws. Also, the switch for the accent lights was cut into the dash instead of being installed in the provided switch panel. We decided to take it back to Sappingtons for recalls, but unfortunately, we were disappointed with the service. However, the owner reached out to us and assured us that they would fix everything. So, we took our RZR back to them and asked them to install interior lights, a secondary battery with an isolator, and put in the missing screws. But when we inspected their work, we found three unnecessary holes drilled into a cover plate behind the rear seats. They also cut out and removed another section of our dash near the front speaker. Additionally, the extra battery had an exposed bare wire, and they didn't install an isolator as requested. To make matters worse, they told us that they didn't want customers like us who paid $34,000 in cash.

I ordered a transmission from Sappington Pro Outdoor on October 14th for my side by side. I drove for 2 hours to pick it up. However, when I gave it to the person working on my bike, I realized that they had given me the wrong transmission. At first, I didn't think it was a big deal. I asked if they could arrange for me to ship it back or have someone pick it up because it was difficult for me to go back there due to my work hours.

After some discussion, we discovered that the correct transmission would actually cost an additional $1000. At this point, I decided that I just wanted to return it. Unfortunately, this turned into a three-week ordeal. I asked if they would allow me to ship it back or have someone pick it up, but I was met with frustration. By the end of it all, I was very frustrated myself. I spoke with the manager, who informed me that I would have to drive down there to return it. So, I did just that.

When I returned the transmission, they informed me that they would be charging me $103 for shipping. They also mentioned a 20% restocking fee because they claimed I had been "rude" to the manager. Eventually, they decided not to charge me the restocking fee, but they insisted on the shipping charge. I believe this is unfair since it was their mistake in the first place. Additionally, I wasted $75 in gas for both trips. I contacted Polaris directly, and they informed me that it was the store's decision to charge me, not theirs. The store had tried to shift the blame onto Polaris. I want the $103 charge to be refunded to me.