Sasol review: diesel

I had filled up my vehicle with diesel on 5Feb 2020 around 8:30om
And amounted to R955.80 . I used the company fleetcard which was them declined. I then called the Absa fleetcard Callcentre and the agent asked to speak to the petrol attendant, Sipho, and he provided all the necessary details for the transaction. By then Bongile from the office was also called and they both spoke to the fleetcard agent and An authorization no. [protected] was given to do a manual authorization in the office. I was then asked to come to the office to speak to the supervisor, Tommy, telephonically. He asked me first to leave my details which i willingly gave . Then Bongile phoned him again and then they asked me to leave my cellphone. Soon after, i was asked to leave my ID. The office was closed and i am expected to leave my cell and ID at an open counter? I explained to Tommy this is not possible to leave my cell as I am On-call, he wouldn't understand.and i had to hear about shop policy and he again insisted to leave the items. I was only then told the banks are closed And they need to keep something from me if I am
Coming back tomorrow. I offered to send a picture of my ID to the cell no. of the manager/ supervisor and leave the fleetcard but this was to no avail. All this after i had arranged with Tommy to come back the following day between 11-12 as I had meetings in Centurion. He was fine with me coming back. I wrote down all details i could possibly think of on a notebook page. I was also informed that the office is closed and I was not happy with this situation as my cell and ID is at risk here. As i was to leave, Bongile called the manager, Deon Nimb and he spoke to me in a disbelieved manner and I was crossed-questioned by him . He then informed me they do not do manual transactions . This also after I had to explain the above to him again. He then asked me to pay with my credit card- which i cannot use currently and the fact that there was an authorization no. given for this transaction, he was still doubtful in what i explained. The cross -questioning from this man as a Manager is appalling. He was only interested in the money and not the customer and this is unacceptable. After many squabbles with Deon, I then had to arrange with my boss to use the company credit card to pay as this is a non-compliance in our Institution and petrol stations can do manual transactions. i would request feedback on this unacceptable issue and needs to be attended to please. What makes it worse is that this Deon person, as i was informed by his employees, has allowed others with similar problems, to be assisted so why not me who had a genuine problem. Is this how Sasol Operates in serving customers? The supervisors and Manager needs a course in customer care and being customer centric as they clearly do not have any etiquette regarding customers. This is appalling. Should you require any further details do not hesitate to call me at [protected].