Sasol
Reviews and Complaints

Pulled up at the station about 12 midday.
At 12h09 finally someone came after i had to get out of my car to get someone. I got moved 2 times to different pumps. When i finally got to a pump that worked then i had to sign for an attendant to assist. I am very upset. I havemt complained before but this is my third bad experience in the last few months.
I am finally paying and its 12:19.
Really wont be back. Sasol ottery was prob the worst experience ever. Next time I will just keep on driving to the garage further down.

Good day

I would like to lodge an official complaint against your Sasol Garage branch in Umzinto.

My disabled husband had made arrangements to secure a Low GI Bread every-day since Sunday, 17 March 2018. Every-day when he went to go collect and buy his bread - the owner gave him attitude and tells him he sold the bread that was in the back kept for him.

This is unacceptable and unprofessional attitude and disgusting behaviour from management.

The owner has a bad attitude to customers and we will not be supporting this Sasol Garage any longer.

Since my family are pioneers of Umzinto - there will be no business going to this garage as the owners and management attitude stinks - "don't care attitude"

We wish to report this type of bad service and want confirmation that investigations will be held into the type of customer service that is being provided at this Sasol Umzinto garage.

I await to hear from your complaints department urgently.

Kind Regards,
Pranisha
[protected]

My vehicle stalled after filling up diesel at king shaka airport, report from cmh honda states that poor fuel damaged injectors... Full reports and supporting info was supplied to sasol... The process was frustrating misleading... Sasols tests were not comprehensive... As further testing was requested 3 weeks after the initial test... Tactics of stalling... Delaying and misleading was the order of the day... Save your vehicles.. Don't use products that crates havoc to your vehicles

I stooped at the sasol garage at quagga weg on saturday the 27/01/2018 to fill up my vehicle with diesel. I stood their for about 10 minutes and the petrol attendants looked at me like they were dumbfounded. I went into the shop to ask for the managers and they told me he was not in I then asked for his phone nr and they told me they do not give out the managers nr. I then asked the attending supervisor why the petrol attendants dont want to help me because they are all standing at th wall of the shop and talking and not attending to customers and she then asked me have they not helped me yet and I said I do not know why. The attitude of the attendants are very cocky I do not know if it is because I am white that they think to hell with me. They walked pass my vehicle a few times and not one of them stopped to ask me if they can help me witch is really disgusting I am going to go out of my way to tell all the people I know that they must never fill up their vehicles at sasol again because the service is really up to [censor].

Sasol, just outside Hartbeespoort at Broederstroom crossing. They have run out of pies, when I asked the lady if they will be baking more, she replied that they are done for the day. This at a 24 hour shop?!

I decided to report them today, because this shop is always just not op to standard and far more expensive than the other Sasol Delight shops.

Today 16th Nov at 6:00am I stopped to buy a cappuccino at the Sasol Garage on hill Street in Randburg, only to be told by the staff member that they can only sell black coffee. This is due to the fact that the milk is locked up in the fridge and the manager is only in at 6:30am. They have not had milk through the night as per staff member to make any drink that requires milk. I asked why they could not use a bottle of milk from the store fridge, which is for sale until the managers comes in and they could replace it once the fridge was unlocked. She said that she was not allowed to do this. Such poor service and sloppiness from the manager not to make sure there is enough stock while he / she is not on site.

Nice garage but the most disgusting dirty toilets a human has seen, possible risk for human use. You have to also pay to use the disgusting toilets. When the people in the shop where told they said their is no manager. People should be warned their could possibly be diesies. It is very unhygienic. Staff definitely not concerned. No care. So against what Sasol advertises and promotes. What lies from Sasol. A toilet should at least be clean when you hav to pay for it

Good morning, this morning I bought 5 x cocktail sausage rolls from Sasol Delight in Meyerton c/o Pierneef Blvd & Carvahlo Street. I am highly disgusted in the quality of the food that I purchased. It is old and the meat is rock hard and discoloured. I took a picture of the cocktail sausage rolls. I cannot upload image. I am feeling sick after eating some of this product. Please refund me as soon as possible. Thank you

Hi I'm Siyabong Mntungwa
[protected]
[protected]
This is happening for the second time, I refuel at this garage by R150, I wanted 95, they said they were out so I used 93 there after my vehicle was jerking non stop from a misfire, last time I told the attendant who didn't do anything.
Chances are there is water at the bottom of their tanks or thier diesel.

Please look into this matter, I still have a proof of purchase.

Since when does one of the biggest gas station company have a minimum swiping limit? Each day I go down the road on Kent ave in Randburg and get myself a juice. Now today, there is a problem, then you have this super rude person that refuses to assist you. Number one, there is no notice anywhere and it just popped up. Is there not supposed to be a standard across the board? All of this just to get more money out of you and with no customer service.

On the 19'th of June 2017, round about 22:20. I stoped at the Karino Sasol just outside Mbombela with my emergency vehicle to clean my window. On arrival there were 3 people dressed in sasol uniforms sitting in the shop at the coffee counter. Not ons of them even made an effort to walk over to us and asked if they could help. My partner and I had to clean our own window on both the inside and the outside ourselfs.

Earlier this evening (12 June 2017) I filled my vehicle with grade 95LRP fuel at the Hendrick van Eck Blvd outlet. I paid R 417.57 for 30.28 litre at a rate of R 13.79/litre. How can this be possible? The price was reduced to R 13.54 since 00H00 last Wednesday. On phoning the "Financial Manager, Mr Pieter Erasmus" about ten minutes ago (20H30) - who had to ask one of the attendants what the current fuel price is - I was told that the card machine was not updated to reflect the correct amounts and figures. According to him the pump has been set to the correct price, etc. I am a consumer with a piece of paper reflecting what I described above! I need some urgent explanation please!

Hi,

I am a partial resident of Duduza, now and then I’d pop in to Top up my fuel.
It is now a 2nd occasions of getting an ill experience with the Sasol Duduza filling station and Horrendous attitude from the petrol attendant

Incident 1:

1st week of May I was on my way to Vereeniging I decided to top up petrol with R100.00, just enough to get to my destination. I realised that my petrol gauge was not indicating to me any sign of petrol being poured in to my vehicle as it would normally do when I pour at other filling stations for the same amount. I explained to the attendant (Sifiso) at the time and requested the slip which he gave me, awfully! I got stuck on between the R23 Heidelberg and R550 intersection which is less than 30kms from the garage.
To my embarrassment and inconvenience I had to call my brother to come help get off the dark road  

Incident 2:

Last night 21 May 2017 my petrol tank was just on ¾, so I decided to top up at Sasol Duduza with R150.00. I again realised that my petrol gauge was not indicating any sign that fuel is dispensed on my vehicle, I explained this to the attendant (Sibusiso M) and also requested a slip of which he gave me the slip but commenting “Ucabanga ukuthi angi thelanga iGazolo”.
Do you think I did not pour the petrol – I replied to him and also I explained my 1st incident to him. I then requested to speak to the Shift Team Leader or manager – with a VERY Horrendous and arrogant reply saying “he is the one in charge! and I should come back tomorrow if I have any complain” (This did not make sense to me and very annoying).

There is nothing wrong with my gauge as the fuel decreased as I proceeded with my journey and to topped up at N3 Caltex and my gauge shot up with 4 bars capacity as I expected.
On 10-05-2017 May, I have just taken the car for the 30Kms service and I am confident that there is nothing wrong with the gauge.

In speaking with Dorine last night, she explained in passing that I was not the 1st person to mention such incident. Therefore I please request that this be investigated and the attitude of the attended be addressed as this is diminishing the reliability and integrity of local township filling Stations (Sasol in this case).

I even took pictures of the fuel gauge. I have received no remediation, I paid for fuel I did not receive and I am aggrieved.

Kindly advise further on this.

I went to Sasol garage in Lenasia Ext 5 Jhb on 8 Dec 2016 to pour petrol, the petrol attendant did put the petrol pump into my tank but ideally did not put anything, I paid R100 and I drove off not noticing anything, a few meters away I noticed my petrol gauge that was on empty initially had now fallen to the last and I went back to the garage to lay a complaint, the manager helped me willingfully but I was not happy that I wasted my time for work waiting for a service that I was never given and they scammed my money. I wasted more time trying to make a U-turn during pick hour and risking running out of petrol. Sasol petrol stations should revise their code of conduct for employees regarding honesty, theft and good service delivery.

Good day

On the 2nd October 2016, I took my car to the Sasol Silverton Carwash. When I returned to pick the car up, I noticed that my windscreen had a crack, as per attached pictures. Upon enquiring from the carwash staff and supervisor, no one knew what had happened, and they all said the car probably came already having a cracked windscreen. When I disputed that, telling them the windscreen had no crack when I left it, they said they would ask their manager to contact me, as they didn't know what had happened.

On Monday, 3rd October 2016, mid-day, I got a call from the Manager, who said that he had spoken to the garage owner, and he said that such damages happen when a car came in with a chip, due to the pressure of the water machine they used, so the chip would normally expand. He said that I was not the first customer, and that there was nothing they could do to assist me. He further stated that they usually deduct money from the affected staff member, in the event that the damage was done by the staff member, and thus since no one knew what had happened, there was no one they would deduct the money from.

I then requested that he emails their response through to me, and he said he couldn't do that, and would request the owner to respond to me. I waited from then and until today, 17th October 2016, when I went to the garage physically, having received no feedback to them thereafter. When I arrived at the garage, I spoke to the manager, who duly informed me that he had spoken to the owner, who said he wouldn't be able to email me their response unless he had seen the car and assessed it. When I enquired why such feedback had not been given to me, the manager said he had been away on leave, and had only returned to work today. I then asked him to call the owner for me, he went in and came back saying the owner, Mr Siseko Makamba, was busy and wouldn't be able to come out and address me.

Three times, I sent the manager to ask that the owner come out and address me, and he came back saying the owner said he was busy. On the last instance, he came back saying that the owner said I was free to go report the incidence to the police or to claim for the damages from Sasol, as he couldn't help me. Also, the manager changed his story, and said that the supervisor had informed him that the car had arrived with the crack. I then asked him to call the supervisor to say that in my presence. When the supervisor came, he said they did not know what had happened and did not notice whether the car came in with a crack or chip, and pointed to where there was evidence of an initial impact which caused the windscreen to be chipped; saying that there is nothing in their establishment that would have caused that chip. I reminded him that on the day of the incidence, I also pointed to the suspect spot where the crack could have started, showing him that the impact was new.

The manager insisted that such damages happen, and there was nothing they could do, as per what the owner, Mr Makamba had said. When I asked for Mr Makamba's contact details, the manager refused, saying that he was not at liberty to furnish me with those, and that the owner had said that if I called Sasol, I would get all his details, including his email address.

The glaring arrogance and sheer disregard to my problem, showed by the owner, who refused to come address me, left me wondering if indeed this is how Sasol Franchisees, as Sasol Brand Ambassadors, were expected to treat their customers. Further to this, his attitude, left me with a bad taste, and a decision never to support any Sasol establishment in the future, until my issue is resolved. Further to this, I have also posted my complaint on social media and on the HelloPeter website, and I am prepared to go an extra mile to expose such lack of professionalism and courtesy to the public, as my disapprovement and discontent alone will not deter him and make him change his attitude and how he treats his customers.

I am writing this email to lodge a formal complaint with Sasol, as the franchisor and the main business rights holder, asking for an amicable solution to be found. The issue is not about money to fix my windscreen, as I can, and will, lodge a claim with my insurance, but merely as a matter of principle, that the franchisee has an obligation and responsibility towards his customers. Furthermore, to also raise my displeasure with the fact that when damages happen in the establishment, which I am 100% sure has public liability insurance, the employees are victimised and made to pay for damages, from the paltry wages that they are being paid. It cannot be, that such blatant exploitation is left unabated and unchallenged.

Hoping to receive your response soonest.

Regards
Zonwabele Tshayana