Scent Box
Reviews and Complaints

They dont ship your perfume and then lie to you about it! Nothing but excuses for the past 2 weeks.. buyer beware!

This company is just awful, and their customer service is even worse (or should I say, non-existent). I signed up on March 22nd, and they claimed to have shipped my order. But guess what? It never made its way to me. And to make matters even more confusing, I noticed that they actually returned the shipment. Like, what? They gladly take your money but won't bother to deliver your order. It's just terrible!

This company is really bad. They won't give you a refund for a product you haven't even gotten yet. My super fancy Premium membership got downgraded to just okay when they added their super expensive Platinum membership.

I used to get these nice scents, but now I can't unless I upgrade again. I asked for my money back before I even got the product, but they said no. I left a comment on their Instagram and they deleted it. They're a terrible company that just wants your money and won't help you if you don't want to be their customer anymore because of their sneaky tricks. Don't sign up.

I tried to cancel the service with this merchant but couldn't. I canceled my bank card, but somehow they charged me again after two months!

I signed up on an app a while back, but I lost my phone and can't remember which app it was. I recently tried to cancel my subscription with Scent Box, but I couldn't get a response. I called their customer service, and they said someone would call me back, but no one did. Now they keep sending me products that I don't want and charging me without any communication from their customer service.

I was subscribed to Scent Box and I tried to cancel in August. After confirming the cancellation, Scent Box charged my credit card a few days later and sent me another box. Even though they said my account was canceled, it's still active and they charged my credit card again for September. I don't want these products because they're not as good as real perfume. I want a refund for the last 2 months. I might have to get a new card and dispute these charges.

I've been waiting for my first month subscription from Scent Box for almost 21 days now. I've sent them 3 emails, but haven't received any response. I also called them and left messages, but still no response. Finally, I managed to talk to someone on the phone, and she told me that she doesn't know why my shipment never shipped. I'm really frustrated and just want my money back. All they offered was to reship something that they never shipped in the first place. I've had experiences with Scentbird and other online retailers, and I've never been so disappointed with their customer service. Even Amazon isn't this bad!

This website say you can choose from lots of cologne samples and they send it to your house. There are different levels and I tried to upgrade mine after signing up but they didn't tell me that the changes won't happen in the first month, even though they say they will. I got an email the next day saying that the changes won't happen this month and they will send me extra stuff they have instead of letting me choose what I want. It seems like they are making promises they don't plan to keep.

Scentbox charged me before they were supposed to, re billing agreement. They then ignored my cancellation/refund request and shipped an order they never should have charged me for. My next cancellation attempt took me to a broken page. Due to their lack of response to my initial request and hugely unprofessional lack of confirmation email upon sending it, I don't even have proof to dispute the charge. I am sure this is intentional on the company's behalf. I was finally able to cancel the subscription, but only after receiving word they had sent something I don't want and told them I didn't want, and I have still received no word on the charge they took from me without authorization.

I made two orders from Scent Box and got an email saying they'd ship in 1-3 biz days. It's been 9 days now and still no scan. I placed both orders on 8/9 (order number *** & ***). Right after, I got an email saying they'd ship in 1-3 biz days. But after 9 days and lots of messages (which they read but ignored), the tracking only shows "Shipment label created." On 8/13, a rep said my orders would arrive by Mon 8/17. But it's now 8/18 and nothing's been delivered or sent out. The account linked to this is *** This is fraud, and I want my order as promised. I want a full refund of $7.81 and a voucher for the bottle I used to redeem a scent.

I signed up for a monthly subscription with Scent Box and they charged me on 11/22. Usually, it takes 5 days to receive the shipment after it's been sent. However, I didn't receive my shipment and they didn't bother to update or communicate with me about the delay. Surprisingly, they still charged me on 12/22 for the next month, even though I hadn't received my previous order. Finally, my November order arrived on 12/31, over a month late, without any communication. The "contact us" link on their website is broken and leads to an error screen, so there's no way to get in touch with them. Even if you try to search for their contact information, the link still leads to an error screen. I tried calling them, but I haven't received a response yet. It's quite an interesting way of doing business. Eventually, I did receive what I ordered, but it feels unprofessional to charge for another month before the customer receives their previous purchase and to have broken links on the website, preventing customers from finding a resolution.

This company charged us twice in one day for a subscription service. They took $30.95 and $29.95 on December 21. We called the same day to ask why, but they wouldn't tell my wife anything about the account. The Scentbox person, *** said the name is under *** and he needs to call. This is worrying because the account was started, paid for, and under the email of *** who bought it as a gift for ***. We emailed Scentbox asking them to close the account, refund both charges, and cancel any future orders. Their business seems shady because they won't give us any info about the charges they made without permission. Their response was to only cancel the subscription and send their product. They didn't talk about the double charge or cancel both charges like we asked. We don't want to do business with this company anymore, as we already told them on the phone and email, but they won't refund us even though they charged us twice and didn't explain why.

I've been a subscriber to Scent Box since October 2022. I never got my November shipment, even though they sent it twice. When I tried to cancel, they said they would resend it, so I waited. The tracking number never updated. I called and emailed them many times, but they don't let you cancel on the website. I had to take money off my card to stop them from charging me for the next month because they kept trying to resend instead of canceling. After getting angry, they finally canceled (after I took the money off my card and they couldn't charge me for the next month). They say they can't give refunds, even though they sent the shipment twice and it didn't arrive. They wouldn't let me talk to a manager. It's impossible to get through to them. The website kept crashing when I tried to cancel myself or contact someone else (they do this on purpose to limit calls and cancellations, it's not fair). I don't want to go to court, I just want my money back. I don't want their perfume anymore. And I definitely don't want to be out $56 while I wait for another failed resend. Tracking: *** Shots of the site crashing, lots of phone calls included.

I got billed 3 times per month instead of just once by Scent Box. They were supposed to charge me $14.95 once a month and send me the product. When I saw the first payment, I realized they charged me 3 times. I complained through their web app on my phone, but they never responded. I also emailed them in February when they asked for feedback on their service. I found a number for Scent Box on Google, but I couldn't talk to a real person, so I left a voicemail explaining my problem and gave them my contact number, but they never called back. On top of that, I didn't receive any merchandise for the extra charges, except for the product I got in January . I didn't receive anything in February and March. I really wanted the product, so in March, after noticing I was charged 3 times again, I reported it to my bank and canceled my service. Now, in April, I just realized they charged me 2 times again for $14.95, even though I canceled my service in March.