SCS review: Endurance cassia 2 seater sofa x 2

After visiting a SCS store and trying out the Endurance Cassia Sofa's I ordered 2 on-line so that I could get the Colour I wanted: Verona Sky.

I ordered on 27th July 2023. I paid £1,666.98 this included £99 delivery + £236 insirance. I paid with Visa via Paypal. (Paypal are not being helpful).

The 2 sofas were delivered on 6th October 2023.

On the 27th of November I phoned SCS to report that the seating on one sofa had dropped. I also cancelled the insurance due to the clauses within it.

The £236 insurance was then cancelled and refunded within 5 days.

An appointment was made for a technician from Emmiera to visit me on 14th of December 2023.

On arrival the technician took a photo of the sofa, he removed the underside and inspected the interior. He showed me the problem. The seat padding had collapsed. He stated that it had failed due to a manufacturing fault.

After explaining the repair process I said I would prefer a replacement. He said he would submit a report to SCS so they could discuss my options.

Within an hour of him leaving I noticed the second sofa also failed.

I phoned SCS to report this and asked about the 2 sofas being replaced.

I was told that once the technicians report was received they would phone me to discuss my options.

On the 19th of December 2023 I received an e mail from Emmiera to say they can repair the sofa (Not both sofa's) They have ordered parts and would contact me when the materials arrive, in up to 12 weeks time.

I do not want the sofas repaired with the replaced materials as I belive that the same problem will re-occur. I have explained that the severely uncomfortable seats are aggrevating my disabilities and pain.

I have been unable to get through by phone.

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