SearsHomeServices
Reviews and Complaints

I've been waiting two weeks for my service appointment. Today, the day of the appointment Sears cancelled and rescheduled me for 2 weeks from now. It's almost impossible to speak to a human being and somehow the AI robot doesn't care. I have medication that needs to be refrigerated and have no refrigerator. Now they want me to wait another 2 weeks while my medications are at my neighbor's house and I have to hope they're home when it's needed. Good customer service would be to fit me in the next day if they have to cancel their appointment, not make me wait another 2 weeks.

I had a high regards for Sears. NOT ANYMORE. The service is horrible. The technicians are scam artist. 1st one to come out 4 hours past their window and told me 350.00 but was not interested and just left. I contacted Sears again, they set up another Tech and I got a call from him that he was an hour away after his window and said he did not want to do the drive And it would cost 500.00.
Same company 2 con artist they call Technicians.
NEVER AGAIN WILL I CONTACT SEARS.

In good faith, I paid Sears Home Services IN ADVANCE for a repair to my kitchen oven. This money was collected, A needed replacement part was supposed to be delivered to my house via UPS. Then, a repairman was to be scheduled to arrive to install the replacement part and to complete the repair. The part was never delivered and the repairman never showed. Why? Inexplicably, Sears unilaterally canceld the pending repair. Finally, I received a refund from Sears minus $150.12. Sears in arguing that I must pay for the initial service call. This is unsatisfactory. I paid in good faith for a repair to my oven that we agreed they Sears would perform and now Sears insists on keeping the service call fee on a job they reneged on. I should not be penalized for Sears' irresponsibility. How many customers are suffering from the same or similar fate?

I had a really frustrating experience with SearsHomeServices. My dryer broke down and I had to call them out four times to fix it. The first three times, they didn't order any parts and just tinkered with it. It worked for a little while after each visit, but then broke down again. The fourth time, the technician was really thorough and ordered two parts. One arrived quickly, but the other took months and they even cancelled my repair order because it took so long. I had to reactivate it when the part finally arrived.

The fifth appointment was a nightmare. I was given a window of 8 am to 5 pm, but the technician didn't show up until 7 pm. I had to cancel because I had somewhere to be. When I called back the next day, I couldn't get through to anyone and the chat line was useless. I asked for a four-hour block or a first or second appointment, but the scheduler claimed he had no direct phone numbers for the repair shop. I threatened to hire someone else and bill Sears for wasting my time, but the scheduler disconnected the chat line!

I'm so frustrated with Sears that I'm going to cancel my extended warranty and find a better company. They used to be a top-notch company, but now they're losing customers and shutting down locations. I think they need a new CEO like Elon Musk to get rid of the dead weight and turn things around. It's really sad to see how far they've fallen. I wouldn't even give them one star for this experience.

I recently had a not-so-great experience with Sears Home Services, and I wanted to share my story. I placed a service order ([protected]) on June 4th, 2021, and after a two-week wait, the serviceman finally showed up. He collected his check, wrote down some numbers, and ordered parts. However, on June 11th, I received only one of the two parts I needed, and the serviceman said he couldn't fix the issue without the other part, so he went to another job. The next scheduled appointment was for June 18th, but there were NO parts, NO show, NO call, NO text, NOTHING! I called them, and after a 55-minute hold, the representative informed me that his system was down, and I should call again tomorrow. When I called again, I was told that the parts were ordered on June 11th and would be delivered on June 25th. I was instructed to call them again when I received the parts, so they could schedule the next appointment.

As if all of that wasn't enough, when I called the customer service number, I got a recorded message from a woman who wanted to sell me a LIFELINE device. There was no way to bypass this message and speak to someone directly, which was frustrating.

Fast forward to June 21st, and I finally received the second part of the needed parts. I called Sears again, but the estimated wait time was 97 minutes! I decided to call back later, but when I did so at around 3:30 pm, the wait time was even longer - 118 minutes, or roughly 2 hours. I eventually gave up and called Total Protect, the company that handles my home warranty. I explained my situation to a representative named Jen, and to my surprise, she was able to get me an appointment for June 23rd - two days from then! I was impressed that she was able to do this without a long wait time or a lot of hassle.

While Total Protect isn't perfect, I'm seriously considering switching to them from Sears. It's time to find a new service provider that can offer better service and customer support.

I had an incredibly frustrating experience with SearsHomeServices and their customer service. After having a technician come to look at my dryer and order parts, I was left waiting for over a week with only one of the parts having been delivered. When I called their customer service line to inquire about the status of the missing part, I was given the runaround and told conflicting information. I spent hours on hold and was transferred between different departments repeatedly. The representatives were unhelpful and even rude, and I was unable to speak with a manager or escalate the issue. I tried reaching out on Twitter and via email with no success either. In the end, I canceled my appointment with SearsHomeServices and decided to purchase a new dryer from Lowe's instead. Although it was more expensive, it was worth it to not have to deal with the awful customer service at SearsHomeServices. Based on my experience and the many negative reviews I have seen, I would never recommend this company to anyone.

As a homeowner, I was disappointed with the service I received from Sears Home Services. When my washing machine broke down, I filed a claim with my home warranty provider, Choice Home Warranty. Sears Home Services was the company assigned to conduct the repairs. Whilst I was pleased that a repairman arrived promptly, my experience quickly soured.

The repairman diagnosed the issue and ordered minimal parts, but when it came to scheduling the repair, it seemed that Sears Home Services was not able to hold up their end of the bargain. My initial appointment was scheduled for December 20th, which was already quite a long wait in my opinion. On the day of the appointment, I was disappointed to receive an email notifying me that the repair could not be completed that day and was rescheduled for December 22nd instead. But then, on that day, I received another email stating that the repair would be pushed back once again, this time for December 30th!

When I called to express my frustration with the cancelled appointments, I was told that there was nothing they could do to send someone sooner. Even on the day of the scheduled repair, I was expected to sit at home and wait for the repairman to call, which was not feasible for me as I have a job to attend to. So, when I received a text message stating that the repairman had left as no one was at home, I was furious. I immediately called Sears Home Services for an explanation, but there was no response.

After recounting my troubles in great detail to a supervisor, I was disappointed yet again to hear that the earliest booking available was January 7th. I suggested that Sears cancel someone else's appointment to fit me in sooner as I had already been waiting for twenty-four days, but the supervisor did not offer to follow through with my request.

In addition to the poor service, I noticed that every representative I spoke with had a foreign accent and that I was likely not talking to someone based in the USA. Overall, my experience with Sears Home Services and Choice Home Warranty left me feeling frustrated and disappointed. I would not recommend either of these companies to others. Homeowners should take caution when choosing repair services and warranty providers.

I recently purchased a double wall oven from SearsHomeServices, and was disappointed to find that it did not work properly upon installation. I immediately scheduled a service technician to come out and look at it, and was disheartened to hear him refer to it as a 'lemon'.

Unfortunately, my troubles did not end there. After ordering the necessary parts and scheduling a return visit for the repair, I was informed that the parts were back-ordered, and my appointment had to be rescheduled. When the parts did finally arrive, I was dismayed to find that they had been sent in a padded envelope and arrived broken.

I contacted customer support (which I quickly learned could take anywhere from 60-90 minutes of hold time), who assured me that they would send out a replacement part and provide shipping confirmation within 1-2 days. However, when I waited past the expected date and followed up, I was transferred between multiple representatives, and found out that the part had never actually been ordered.

After multiple rounds of delays and unfulfilled promises, I finally received the correct part - or so I thought. Unfortunately, upon opening the package, I discovered that the part was broken yet again, and I was forced to repeat the entire process.

When the service appointment day finally arrived, I was told that the technician would call when he was on his way, but this never happened. When I followed up with customer support, they claimed that the technician had already come and gone, even though no one had contacted me.

After a great deal of back-and-forth, I was eventually able to get the technician to return - only to have him canceled again at the last minute. This pattern continued for days, with missed appointments and no-shows, until I was several weeks into the repair process.

Overall, my experience with SearsHomeServices was incredibly frustrating, and left me with serious doubts about their commitment to customer service. While I appreciate that they eventually provided the necessary repairs, the constant delays and broken promises made the process far more difficult than it needed to be.

The SearsHomeServices website is highly popular and frequently receives high praise from customers. However, my personal experience was far from positive. I chose Sears due to their well-known reputation for reliability, but my experience was anything but reliable.

After scheduling a home repair for my treadmill on October 13th, I quickly realized that their appointment window was even worse than that of the cable company. The scheduled window was between 8am and 5pm- a whole day wasted waiting for someone to show up! After a rescheduled appointment, it turned out that the repairman needed to order a part, so another appointment was set up for October 22nd- which resulted in a no-show. After another missed appointment, it was rescheduled (at 4:36 pm) for October 27th. Unfortunately, I received yet another no-show and when I managed to get in touch with customer service, I was told I was the last stop and that they had run out of time. They then rescheduled for October 30th.

I requested an AM appointment since I was tired of waiting at home all day, but it was not guaranteed. Finally, on October 30th, they arrived and completed the repair at the cost of $432.61. My elation did not last long as my treadmill broke again the first time I used it after the repair. Another appointment was scheduled for November 6th and after coming out, the same repairman said he needed to reorder the same part- with the next appointment not scheduled until November 17th.

This time, I was not informed of a no-show or a reschedule. I called customer service in India and was informed they had cancelled because they could not repair and had sent an email (which I did not receive). They stated they would set up a refund and someone would get in touch with me, but this did not happen.

After weeks of waiting, I called customer service again on December 21st and was told there was no record of my request. This resulted in my having to go through the entire process yet again. Finally, on January 4th, 2021, I received a payoff worth $333.61, and I feel frustrated and disappointed as I was not refunded $99 for the multitude of no-show appointments, the poor repair, and the numerous calls to customer service.

In conclusion, if you are looking for a reliable service to repair your home appliances, SearsHomeServices should not be your first choice. Despite their reputation, my experiences revealed incompetence, unreliability, and poor customer service. Save your time, money, and energy by looking for a more competent service elsewhere.

I recently had a truly frustrating experience with SearsHomeServices (searshomeservices.com) and feel compelled to share my experience with others. Despite being with a home warranty company, I was shuffled around to 21 different representatives who didn't seem to have the knowledge or willingness to help me in my situation. I requested Sears to come and fix my washing machine and after investigating the issue, Michael ordered parts and left, seemingly with the intention of hanging around in my house on his phone for an hour. I was appalled - he could have saved both our time and left within 15 minutes! The parts arrived, Michael came back, and to my dismay, they were the wrong parts. He had to order other parts, but when I tried to follow up on his return, he never showed up.

I contacted my home warranty company and asked them to find another service provider, which they eventually did. This new company quickly identified the issue and ordered the correct parts, returning within four days to fix my washer. Michael, on the other hand, stretched out the fixing of my washer for three weeks, causing me an enormous amount of hassle and inconvenience. To make matters worse, I received a bill from Sears for Michael's work. When I spoke to a Sears representative, they were unhelpful, and when I received a letter threatening to send my bill to collections, I knew I had to take matters into my own hands.

After making multiple calls to Sears, I was finally able to contact headquarters and speak to a gentleman who listened to my story and took action. He assured me that the issue would be resolved, and I was grateful for his help. However, I later received a claims letter that indicated that nothing had been done to help me, and I was ultimately forced to pay to avoid ruining my credit. This company did not provide the service I needed, and I am beyond upset with the level of service I received.

I believe that SearsHomeServices needs a complete overhaul, as they are clearly lacking in their service representatives' ability to handle customer requests. While Sears may have had a good name in the past, I now cringe when I hear someone mention their name. I'm hoping that by sharing my experience, I can help others to avoid the same frustrating situation.

SearsHomeServices was recently reviewed and the reviewer had a terrible experience. According to the review, the reviewer contacted Sears Appliance Repair because one of their fridge/freezer drawers wasn't closing properly and was allowing frost to build up, which blocked it from closing altogether. Upon speaking with someone who had difficulty communicating in English, a technician named Jorge arrived the following day to take a look. He removed the drawers and melted away the frost, but said that the lower drawer needed a new gasket due to its weak magnet not correctly sealing. He explained that Sears could order a new gasket and install it on 9/6/19 for a whopping cost of $455.55 after a $144 service call fee was deducted. Jorge then tried to sell the reviewer on purchasing a service contract on all of their kitchen appliances, promising savings of 50%. He also mentioned the horror stories of how much it would cost if the compressor or control board broke on their 3 1/2 year old LG fridge, and suggested paying an extra $20 a month for a whole home warranty policy. This led the reviewer to believe that Sears Appliance Service is nothing more than a high-pressure sales scam for their expensive home warranties.

The reviewer, who is 75 years old, felt like they were looked at as "easy prey" and quoted a ridiculous price for a simple repair job. They crunched the numbers and realized that the cost of purchasing a service contract at $49 a month for a year would total almost $600. Instead of falling for the sales pitch, the reviewer took matters into their own hands and found an online appliance parts vendor that sold the gasket needed for only $48 + $10 for shipping. They ordered it and installed it themselves using a putty knife to remove the old gasket and snap the new one in place, which took less than 10 minutes. This led the reviewer to cancel the gasket order and all further service calls to their home. The reviewer believes that Sears Appliance Repair is a complete rip-off operation that preys on the elderly and their fraudulent business practices should warrant a criminal investigation.

I recently had a frustrating experience with SearsHomeServices that left me questioning their competency and customer service. I had a home warranty that contracted Sears to fix my washing machine, which needed a repair. The Sears Repairman who came out to assess the issue spent an hour at my house and ordered the wrong parts, leaving me waiting for days. When the correct parts finally arrived and he returned, he failed to fix the machine and never returned as promised. I complained to my warranty company and they sent a different company, who quickly identified the problem and fixed my machine within four days. Despite all of this, Sears still billed me and refused to acknowledge their mistakes. I spoke to countless employees who shuffled me around, giving me no answers or resolution. Finally, after contacting headquarters and speaking to a knowledgeable employee, I thought the issue was resolved. However, I later received a claims letter and was forced to pay to avoid damaging my credit. Though I received an email saying my bill was waived, after sending pictures proving my payment, I received no further response.

Overall, my experience with SearsHomeServices was extremely frustrating and disappointing. I received subpar service and was mistreated as a customer. While I hope that others may have a better experience, I cannot recommend this company and would caution anyone considering their services.

SearsHomeServices, also known as searshomeservices.com, has been a disappointment for one unhappy customer who has given them a 1-star rating. The customer is extremely dissatisfied with the lack of service and poor customer care they experienced. Their experience began when they scheduled an appointment on April 23rd for service on May 12th. They received multiple reminders leading up to the appointment date, indicating that the technician would arrive between 1 pm and 5 pm. However, on the day of the appointment, the customer received additional reminders with different time windows, including one from 12:38 pm to 2:08 pm, but the technician called at 12 pm while the customer couldn't pick up their phone. After calling back and leaving a message, the customer checked the reminders link and saw that the estimated time had moved to 3:31 pm. But after 3:30, the link indicated that the technician would arrive at 5:21 pm, which is unacceptable since it was beyond the 1-5 pm window initially agreed upon.

Making matters worse, SearsHomeServices failed to communicate with the customer, who was left in the dark about the technician's whereabouts. Despite several attempts to contact the technician and SearsHomeServices' customer service, the customer was unable to get any useful information. In a disappointing turn of events, the customer discovered that they had been rescheduled for service 2.5 weeks later, at a time they could not be present, with no notifications from SearsHomeServices. The customer reached out to SearsHomeServices’ customer service again, but the agent could not provide any satisfactory answer to explain why the technician did not show up or why no one had informed the customer about the rescheduled appointment. Even more frustrating, the agent refused to connect the customer to a supervisor, citing various unconvincing reasons such as being located in India or dealing with COVID-19.

The customer expressed their dissatisfaction with the company's customer service and questioned why any consumer would ever choose it when they don't show up, don't communicate, or provide useful assistance. However, they felt stuck with SearsHomeServices because of the service they needed. The customer concluded by stating they would update on the service provision on the rescheduled date, the 28th, where they will be unavailable due to SearsHomeServices’ inability to reschedule the appointment. Overall, it appears that SearsHomeServices has failed to deliver adequate service and quality customer care to keep their customers satisfied.

My experience with Sears Home Services was extremely disappointing. Their service fees and hidden charges are outrageous. I initially signed up for their service plan, which came with a monthly charge of $49.99. However, when I needed a repair, they charged an extra $75.00 just for the technician to come out, which was non-refundable regardless of whether or not a repair was made.

When the technician came out to repair my oven door, he simply looked at the door hinge and said someone would be in contact with me. Two days later, I received an email from Sears stating that their policy doesn't cover damages due to abuse, misuse, or neglect. They cited rust on the hinges as their reason for declining my claim. Despite my assurances that the hinges were not physically damaged, Sears still refused to cover the repair.

Furthermore, when I contacted the Sears Service Department to discuss the issue, they simply referred me to Appliance Pro and offered to let me pay for the repair out of pocket. When I inquired about the possibility of the $75.00 fee being refunded if I went this route, they informed me that it was not an option.

Overall, my experience with Sears was incredibly frustrating and a complete waste of my time and money. I would not recommend their services to anyone, as it seems like nothing more than a racket to extract as much money as possible from unsuspecting customers.

SearsHomeServices (searshomeservices.com) is a home warranty company with a not so stellar reputation, according to a recent review. The reviewer reported that they had called the service department on November 4th, 2018 to fix their washing machine, and were talked into purchasing their warranty for $200 down and $70 a month for a year. Unfortunately, the reviewer's washing machine started leaking water a few days later after being serviced, and when they called SearsHomeServices back, they were charged another $100 service fee despite being within the 30-day window of guaranteed service. This time they were told that the appliance needed to be replaced, but it took a month and a half to replace the $1,000 washer with a $200 model that the reviewer felt was not comparable to their original machine.

Fast forward to Tuesday Oct 29th, when the reviewer's hot water heater leaked all over the floor. Despite calling Sears, and the company they directed the reviewer to, it took until Saturday for the reviewer to even receive confirmation of an appointment scheduled for Monday, leaving them without hot water for several days. The reviewer expressed frustration with the poor customer service they received from SearsHomeServices, explaining how the customer representative offered little help, suggesting the reviewer cancel the appointment instead of addressing the immediate problem at hand. The reviewer found the customer service was inadequate and the company did not deliver the service they promise.

Overall, the reviewer would not recommend SearsHomeServices to anyone based on their experience, stating that their customer service was terrible and did not justify the cost of their warranty program. They expressed frustration and disappointment with the quality of service they received and ended their review by warning potential customers to stay away from this service at all costs.

Sears Home Services, unfortunately, failed to meet our expectations and provide us with a satisfactory home repair service. Our experience with the company began when we purchased a Kenmore refrigerator and opted for their monthly service, costing $49. For this fee, they offer to send a repair person if there is ever a problem with the appliance, with an additional $75 service fee for each visit, unless the issue cannot be resolved with one visit. The promise that if they cannot fix the issue, they will replace the refrigerator with a new one was ultimately the factor that made us choose this service.

Over the last 6 months, we have faced countless issues with our fridge that have kept us in a state of consistent stress and frustration. It has been working intermittently, and every time it breaks down again, it takes 3-4 visits to "solve" the problem. We are currently on our third round of visits. As we wait for our fridge to be repaired, we have had to keep restocking ice in the fridge to keep a few items cold, which has added up with the added cost of eating out at least one meal every day.

The biggest issue we faced was the communication with customer service and their lack of knowledge regarding our repair status. Whenever they needed to contact us, a robotic call is sent instead of a personal touch. It was a total waste of our time. Customer service reps were unable to provide us with any tracking information, which prevented us from knowing the estimated arrival of our replacement parts. Whenever we reschedule an appointment, we received numerous robotic calls from the company, as they forget to input our new appointment into the computer system.

Although the service technicians were pleasant to work with, the overall service was not up to par. It was revealed to us that the replacement parts are not new, but rather refurbished parts, which reduce the chances of the fridge being repaired effectively. Multiple parts on our fridge have been replaced with refurbished ones, and they inevitably stop working after a month.

Our experience with Sears Home Repair Service has been nothing but an inconvenience and unnecessary stress at every turn. The fact that we were not able to cook our own meals or use our fridge for such an extended period is beyond frustrating. Additionally, the leaks from the cooler partially ruined our kitchen floor. We highly caution anyone against using this service, mainly due to their unsatisfactory customer service experience, delays in replacement parts, and lack of efficiency when repairing issues. Their service was a complete letdown, and we strongly advise against using them.