Leroy Merlin
reviews and complaints

I have spent over 10 thousand Euros in your company over the last 9 months. I Bought a wardrobe over two weeks ago, with a purpose of renting a house. Delivery date given 16 of October. Due to a kit missing the date was changed to the 18th. Then I get another call with a change. After explaining various times that we have to stick to the plan of having the wardrobe delivered and assembled before the 20th the customer service disconnected the call. I am simply asking for speed and efficiency. I have changed my schedule to accommodate this failure in delivering service.

Good day

RE: LF 330976 / GS 294481 (Ref No: 872600)

I bought goods online on 15/03/2024 and returned on 17/03/2024 but to date, I have not been refunded the whole amount for the goods returned. I spoke to several contact agents, confirmed goods have been received and were from 4 different stores in Gauteng, I only received a refund from Little Falls Store. Whilst the Greenstone Store and the other 2 market place sellers have not processed any refund to date. i follow-up every 2 days and always get the same story from the contact centre agents, even their contact centre manager is not even bothering to answer muy calls or let alone, respond to my my mails regarding the outstanding refund.

My last mail sent on 18/04/2024 was an escalation request to the Operations/ Finance Director to contact me or that I be provided with their details, but to date, no response was received.

What a bad service received from Leroy Merlin SA, they take the cup.

Compré un árbol de Navidad en línea. Se suponía que llegaría el 17/11/23. Nunca llegó. Me pidió que me comunicara con el vendedor, KLACK, para obtener un reembolso. No me darán un reembolso hasta que recuperen el árbol del transportista. ¿Por qué debería tener que esperar? No pedí mi árbol al transportista sino en línea a Leroy Merlin.

Me das la rePedido del 12 de noviembre de 17 noviembre 2023

Número de pedido

23315L12330-A

Envío a domicilio

- por KLACK EUROPE

árbol de Navidad Klack PVC de Alta Calidad para Decoración Interior - Reutilizable y Fácil de Montar 210 cm Verde

Delivery of AC Units was scheduled for 14th August. They were scheduled for installation on 15th August.

The units were never delivered despite several phone calls. Engineers arrived on the 18th of August to install units that were never delivered.

I have tried so many times via FB chat to resolve this issue. I have been told I need to go to the store where the units were bought for my refund. I have explained several times I do not live in Spain and won't be back till June 2024.

I want my refund back into my UK Barclays account where the payment came from.

I have never had such awful customer service. I will never buy anything from Leroy Merlin again after this experience. I have had my refund withheld from me for over 3 months. Absolutely outrageous.

Leroy Merlin delivered the wrong wood burner, the one they delivered is less high (smaller) and less in KW and even worse it;'s not suitable for use as there are no vents to control the burn.

The attachments show

1: the invoice showing details of burner ordered

2: The delivery note showing different model

3: The actauk lable on the product which also shows a different model

My problem is that Leroy Merlin are almost impossible to communicate with, when we do make contact they never so what they say, It's nigh on impossible to get them to sort this problem out

Hi there.

We bought a Pellet Burner from your store in November last year. It worked perfectly when we first got it but now when we've tried to switch it on again to test it for the upcoming winter it makes a loud & terrible noise which gets louder leaving no choice but to switch it off.

I will attach the video & receipt.

There's no much more I can say on the matter as the video shows exactly what I've just described above

I returned an item that was delivered to me broken and priced at R889.

It has been an absolute nightmare dealing with Leroy Merlin in getting any feedback regarding my refund. No responses to mails sent to orders/[protected]@leroymerlin.co.za and following numerous calls made to their only number provided on website no one has bothered to call back. I got a mail on Saturday from a case manager to say I'd get a response yesterday and it never happened ...I sent a mail to this case manager this morning and no response.

I'm beyond frustrated with Letoy Merlin.

I purchase an air conditioner along with premium installation and removal of the existing unit. 219 euro for the installation and 80 for the removal on the 26th of June order number 827510. After numerous e-mails from the installers and missed dates I cancelled the installation and asked for a refund on the 14th of July and was told someone would call and the refund would be issued within two weeks. I have called twice since then and they keep saying the same thing. It is now the 11th of August and still no refund or contact! For a so called big company their customer service is awful and getting a refund from them is a joke.

At the time of the invoice there was an address for Billing Information and Shipping information.

A problem was encountered with the stable door. It swung in the wrong direction.

Subsequently I had to pay R814 on 8 may for exchange and then R407 for new delivery on 8 June.

Discussions with Mpho, Lebogang, Asandra and Florah took place.

Order for the new door [protected]-20221 the occurred.

This time the Billing and Shipping information were the same by Leroy Marlin error. It was rectified with Florah one of your employees.

Unfortunately the stable door was delivered to the Billing address.

All the time I was informed we have escalated this.

The stable door was installed and it was found that the lower door latch clip on the frame was missing.

The employee told me to go to the store. He did not realise that the product was delivered to Durban and Leroy Marlin does not have an outlet in KZN.

On the 27 July I am still waiting for the latch clip.

The stable door is still at the original address given for shipping.

The whole procedure from 16 March until whenever someone applies their mind remains open.

Hi

I emailed the store in Greece Athens (address: 112 B. Sofias, Evros parking entrance 31 Athens) in May 2023 asking for some information regarding a quote for an apartment that I want renovated. No one got back to me.

I live in South Africa and flew to Greece in June 2023. I went into the store and spoke to Stamatina Spanopoulou who told me there was a 2 week waiting period in order for her team to come out and measure. I paid for this service and was told that it will take 15 days to get the quote.

It is now 32 days later and I have not heard a thing. No email response. No communication, no phone call. I have called the store over 10 times and she is either busy or not in.

This service is shocking. In South Africa we will get a quote within 1 week maximum. I have sent numerous emails to the store as well as the manager and no response.

I am losing out on money as I wanted this apartment to be redone and rented out. It is now sitting there empty waiting for Leroy Merlin Greece to decide when they will get back to me.

If this is the indication of the service I will receive then I will ask for a refund and go else where.

My partner has a construction business and is interested in buying a few apartments and houses and fixing them and either leasing or selling. This would be a perfect opportunity to invest in Greece and we really love your store as its good value for money.

Please can someone contact me Vivian urgently on +[protected] or Mike +[protected]

My Greek cell number I used as a reference is +[protected]

Eagerly awaiting your response.

Buenos días,

Quiero hacer una queja oficial. El 4/05/23 pagué 337,99 EUR a través de Paypal por el número [protected] com ficha 21/05/2023. Nº [protected] com ficha 21/05/2023. No he recibido mis bienes. He comprado muchos artículos de

usted en el pasado y nunca tuvo problemas para recibir mis productos.

Permítanme explicarles sobre estos artículos. Cuando los pedí, automáticamente pensé que los estaban entregando. Recibí un correo electrónico de usted, diciendo que viniera a recoger mis productos, le envié un correo electrónico diciendo que pensé que serían entregados y que no conduje. Más tarde, recibí una llamada telefónica sobre mis productos que había pagado. El 20 de mayo recibí otra llamada telefónica diciendo que tenía que pagar 45 euros por la entrega, pero debe pagarse ese día. Llamé a un taxi y fui a la ciudad ese día para pagar el dinero, el cajero hizo la transferencia bancaria por mí y me dio mi recibo por el pago. Luego volví a casa y envié un correo electrónico para decir que el dinero había sido transferido a usted para su entrega. Reconozco que he perdido llamadas telefónicas de usted. He enviado un correo electrónico bastantes veces con respecto a este lío. Incluso he dicho que si no quieren entregar, entonces dame mi reembolso completo. Solo espero que esto se resuelva rápido. Compré mis productos en Albacete

We ordered a new kitchen from Leroy Merlin, and also paid for it to be installed by them.

A simple two day task for two professionals.

The standard however was appalling.

The mistakes too many to mention, including an incorrect worktop, so three weeks just waiting for that!

It in fact took 10 weeks, endless repeat return visits from the contractors to keep amending and trying to correct their previous errors and bad workmanship. (Plus numerous visits by the Project Coordinator who took numerous photos.)

We have stayed very calm and patient throughout this.

I eventually had no choice by to try to finish all myself to get it anywhere near the standard it should have been, and to allow us to 'move on' with other planned projects.

Lengthy discussions with the Project Coordinator after the 10 weeks, and after asking what we thought, he agreed that with all considered, a figure in the region of €1,000 in compensation would not be at all unrealistic.

(The figure he then actually put in a following WhatsApp message was €956.68.)

We were persuaded by him to accept this as Leroy Merlin credit, which would be easier for him, as opposed to a cash payment which we would have preferred.)

Many weeks later, hearing nothing, and him stating, 'It was still being reviewed', we started chasing Customer Service.

The Project Coordinator eventually then responded offering just €250.35!

Totally ignoring his very clear previous offer and WhatsApp message.

Questioning this with Customer Service, they simply keep sending our query back to him, who in turn keeps sending the same answer!

We have responded 6 times to Customer Service now, clearly explaining it is pointless forwarding to the same person.

(Who now does not even respond!)

Hence after many, many weeks of getting nowhere, we are contacting you, in an attempt to gain the compensation we were offered and is clearly warranted.

Thank you

David Anthony

I have done purchase on June 10th. Delivery was scheduled for June14th. I contated Leroy Merlin to point out that delivery call at least 30 minutes before delivery that somebody can be home. I also sent this message to all 3 delivery company. Nobody can't wait whole day for delivery to show up. It was promised to me that delivery will call 2 hours before they come. Delivery was separated to 3 package whit 3 different delivery company. First package arrived on June 14. and they called when they were in front of the building. Second package arrived on June 15. Nobody call. It was lucky that somebody was in apartment. Third package still between Leroy Merlin and GLS. I have sent around 10 emails and had 10 chats on Leroy Merlin page this 2 weeks. Everything is so chaotic

Item was purchased online of 10th April 2023. 1299.00 € was paid. 5 day delivery was promised. The mower did not arrive. I have contacted Leroy Melin twice using their contact form on my customer space to cancel the order and request a refund. I received only automated replies. I posted my complaint on facebook twice and each time it was taken down. I eventually received an email stating that my complaint has been passed to the appropriate department for action. That was a month ago. Still no refund.

We had a kitchen installed in March by your fitters. When the kitchen was delivered there were some damaged items and some missing items. These items were noted by the installers and a member of staff from the Los Barrios store. Some of the damaged items have been replaced but we are still missing 2 doors and a length of plinth. We have made numerous visits to the store and many emails but still no doors or plinth. The people dealing with this are Jaime Moyà Quiros and Maria Angeles Mena Navarro at Los Barrios. These missing items were only requested by them on 26.05.23. but have still not arrived. We love our new kitchen and just want it to be completed. These doors and plinth are available to buy on line so what is the problem? We have offered to buy them ourselves if it speeds up the process but they are not replying to our emails now. If we don’t get these items we will have no alternative but to involve our solicitor but I hope you can help us.

Kind regards

David and Charlotte Clarke