CB Home Improvement and Services Leroy Merlin Poor customer service and delivery of Garden furniture.

Leroy Merlin review: Poor customer service and delivery of Garden furniture.

AllyRouse of Napoli, IT

Dec 15, 2023 10:27 am EST

Verified customer

Featured review

We are based in Lago Patria, Italy with the British Army working for NATO.

We spent over €3000 in Leroy Merlin on garden furniture. After our initial purchase on 20th October 2023, we had after 3 weeks still not had a delivery or received any communication from them regarding our goods. We had to go back into the store to find out when they will deliver, only to be advised that they were having issues with their supplier and could not tell us when delivery would be. After some negotiations with customer service and their manager, we had agreed to take a sofa set second hand off the floor (floor model) for a discount of 30%. The outdoor table and 6 chairs they had brand new; however, the sun lounges were also out of stock. We struggled for another 2 weeks after that for a delivery date. If we didn't chase them for an update, we wouldn't hear from them, even though they had our email address and contact details. They are extremely lazy and no customer care whatsoever. Upon delivery on 28th November 2023, after they delivered goods into our garage and we'd removed the blue plastic, we noticed the table as advised was new, but the 6 chairs accompanying it were not new. They were dirty and damaged, clearly the floor model chairs which they tried to charge us full prise for. My Mother who's Italian got onto the phone to them to complain and I sent an email of complaint. They then agreed to collect the second hand chairs and deliver brand new ones and as a kind gesture even gave us two for free. Upon delivery of the new chairs on 15th December 2023, the 2 men delivering refused to take the chair into our garage, which were heavy and on a pallet. Instead they left it in the road. The manager, Angela whom had organised the new chairs to be delivered had deliberately stated on their invoice that they are to deliver on the street. This all because they were incompetent in their jobs and I was forced to log a complaint. The delivery man started yelling at me and pushed me. My husband was there as a witness and my Mother heard him screaming at me over the phone as she was translating.

We also have had to no further update as to our refund.

Desired outcome: We want a major apology for from Leroy Merlin and want our updated invoice as promised, along with our refund.

Confidential Information Hidden: This section contains confidential information visible to verified Leroy Merlin representatives only. If you are affiliated with Leroy Merlin, please claim your business to access these details.

0 comments

Add a comment

Leroy Merlin - sterwins strimmer

Leroy Merlin - Guarantee invalidated 10

Resolved

Leroy Merlin - Fraud

Leroy Merlin - Gas heater 2

Leroy Merlin - Pellet burner fuocovivo

Leroy Merlin - Not refunding money paid, after returning wrongly delivered item

Leroy Merlin - Kitchen work top

Leroy Merlin - Leroy Merlin is funding Russian war in Urkaine. This should be stopped.

Leroy Merlin - Delivery and customer service

Leroy Merlin - False advertising and terrible customer experience

View all Leroy Merlin reviews and complaints

Leroy Merlin Contacts

Leroy Merlin phone numbers

+33 328 808 080
+33 328 808 080

Click up if you have successfully reached Leroy Merlin by calling +33 328 808 080 phone number 9 9 users reported that they have successfully reached Leroy Merlin by calling +33 328 808 080 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +33 328 808 080 phone number 2 2 users reported that they have UNsuccessfully reached Leroy Merlin by calling +33 328 808 080 phone number

64%
Confidence score

France

+39 266 897 580
+39 266 897 580

Click up if you have successfully reached Leroy Merlin by calling +39 266 897 580 phone number 0 0 users reported that they have successfully reached Leroy Merlin by calling +39 266 897 580 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +39 266 897 580 phone number 0 0 users reported that they have UNsuccessfully reached Leroy Merlin by calling +39 266 897 580 phone number

Italy

+48 225 285 800
+48 225 285 800

Click up if you have successfully reached Leroy Merlin by calling +48 225 285 800 phone number 0 0 users reported that they have successfully reached Leroy Merlin by calling +48 225 285 800 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +48 225 285 800 phone number 0 0 users reported that they have UNsuccessfully reached Leroy Merlin by calling +48 225 285 800 phone number

Poland

+351 800 108 005
+351 800 108 005

Click up if you have successfully reached Leroy Merlin by calling +351 800 108 005 phone number 0 0 users reported that they have successfully reached Leroy Merlin by calling +351 800 108 005 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +351 800 108 005 phone number 0 0 users reported that they have UNsuccessfully reached Leroy Merlin by calling +351 800 108 005 phone number

Portugal

+40 374 133 000
+40 374 133 000

Click up if you have successfully reached Leroy Merlin by calling +40 374 133 000 phone number 0 0 users reported that they have successfully reached Leroy Merlin by calling +40 374 133 000 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +40 374 133 000 phone number 2 2 users reported that they have UNsuccessfully reached Leroy Merlin by calling +40 374 133 000 phone number

Romania

+7 495 961 0160
+7 495 961 0160

Click up if you have successfully reached Leroy Merlin by calling +7 495 961 0160 phone number 1 1 users reported that they have successfully reached Leroy Merlin by calling +7 495 961 0160 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +7 495 961 0160 phone number 0 0 users reported that they have UNsuccessfully reached Leroy Merlin by calling +7 495 961 0160 phone number

100%
Confidence score

Russia

+34 917 496 000
+34 917 496 000

Click up if you have successfully reached Leroy Merlin by calling +34 917 496 000 phone number 9 9 users reported that they have successfully reached Leroy Merlin by calling +34 917 496 000 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +34 917 496 000 phone number 9 9 users reported that they have UNsuccessfully reached Leroy Merlin by calling +34 917 496 000 phone number

Spain

+380 800 300 500
+380 800 300 500

Click up if you have successfully reached Leroy Merlin by calling +380 800 300 500 phone number 2 2 users reported that they have successfully reached Leroy Merlin by calling +380 800 300 500 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +380 800 300 500 phone number 2 2 users reported that they have UNsuccessfully reached Leroy Merlin by calling +380 800 300 500 phone number

Ukraine

+86 400 650 6369
+86 400 650 6369

Click up if you have successfully reached Leroy Merlin by calling +86 400 650 6369 phone number 0 0 users reported that they have successfully reached Leroy Merlin by calling +86 400 650 6369 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +86 400 650 6369 phone number 0 0 users reported that they have UNsuccessfully reached Leroy Merlin by calling +86 400 650 6369 phone number

China

+27 104 938 000
+27 104 938 000

Click up if you have successfully reached Leroy Merlin by calling +27 104 938 000 phone number 1 1 users reported that they have successfully reached Leroy Merlin by calling +27 104 938 000 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +27 104 938 000 phone number 2 2 users reported that they have UNsuccessfully reached Leroy Merlin by calling +27 104 938 000 phone number

South Africa

+55 800 602 1380
+55 800 602 1380

Click up if you have successfully reached Leroy Merlin by calling +55 800 602 1380 phone number 0 0 users reported that they have successfully reached Leroy Merlin by calling +55 800 602 1380 phone number Click down if you have unsuccessfully reached Leroy Merlin by calling +55 800 602 1380 phone number 0 0 users reported that they have UNsuccessfully reached Leroy Merlin by calling +55 800 602 1380 phone number

Brazil

More phone numbers

Leroy Merlin emails

contact@leroymerlin.fr

100%
Confidence score: 100%

Support

Leroy Merlin address

rue Chanzy, Lezennes, 59712, France

Leroy Merlin social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 14, 2024