CB Home Improvement and Services Leroy Merlin Poor customer service and delivery of Garden furniture.

Leroy Merlin review: Poor customer service and delivery of Garden furniture.

AllyRouse of Napoli, IT

Dec 15, 2023 10:27 am EST

Verified customer

Featured review

We are based in Lago Patria, Italy with the British Army working for NATO.

We spent over €3000 in Leroy Merlin on garden furniture. After our initial purchase on 20th October 2023, we had after 3 weeks still not had a delivery or received any communication from them regarding our goods. We had to go back into the store to find out when they will deliver, only to be advised that they were having issues with their supplier and could not tell us when delivery would be. After some negotiations with customer service and their manager, we had agreed to take a sofa set second hand off the floor (floor model) for a discount of 30%. The outdoor table and 6 chairs they had brand new; however, the sun lounges were also out of stock. We struggled for another 2 weeks after that for a delivery date. If we didn't chase them for an update, we wouldn't hear from them, even though they had our email address and contact details. They are extremely lazy and no customer care whatsoever. Upon delivery on 28th November 2023, after they delivered goods into our garage and we'd removed the blue plastic, we noticed the table as advised was new, but the 6 chairs accompanying it were not new. They were dirty and damaged, clearly the floor model chairs which they tried to charge us full prise for. My Mother who's Italian got onto the phone to them to complain and I sent an email of complaint. They then agreed to collect the second hand chairs and deliver brand new ones and as a kind gesture even gave us two for free. Upon delivery of the new chairs on 15th December 2023, the 2 men delivering refused to take the chair into our garage, which were heavy and on a pallet. Instead they left it in the road. The manager, Angela whom had organised the new chairs to be delivered had deliberately stated on their invoice that they are to deliver on the street. This all because they were incompetent in their jobs and I was forced to log a complaint. The delivery man started yelling at me and pushed me. My husband was there as a witness and my Mother heard him screaming at me over the phone as she was translating.

We also have had to no further update as to our refund.

Desired outcome: We want a major apology for from Leroy Merlin and want our updated invoice as promised, along with our refund.

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Leroy Merlin address

rue Chanzy, Lezennes, 59712, France

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