SendMyBag
Reviews and Complaints

The service was good, the bags got delivered as promised. However, I received an invoice with a hefty fee for exceeding the size allowance which was an absolute lie. The company refused to send me a proof or evidence of that being the case. When I phoned them and questioned it a rather rude representative stated that the bags had been measured twice and he was not allowed to discuss anything. Stay away from this fraudulent company!

Hello, booked for case to be picked up
Monday 7th October, driver didn't arrive and I phoned your company to be told my case wasnt ready, tjisbis lies I stayed in the while day waiting, one of your agents told me I would have to contact the company thst picks up, only to be told I had nopick up number. I have Bi Pola, and I was crying at been let down, phone your company again and they said they could do pick up on the Tuesday but couldn't tell mebuf the case would arrive on time, which was no alternative to me. I was left in a state of panic howwas going to get to Manchester with 2 cases. Your team acted as they couldn't care less fave ne my money back for pick up., which didn't help me. The start of my holiday was ruined by your company and my relatives hadn't help me at the stations. On the return of the case more excuses case was promised on the Monday but once again let down and picked up on the Tuesday. Delivered on the Wednesday. I was to speak to someone when case arrived to be told I wouldn't get any compensation. Your company has let me down on a few occasions begire, but NEVER like this, I f I hadn't phoned on the Monday I would have been left in limbo. VERY DISSATISFIED CUSTOMER. Hope to hear from you very soon

My recent experience with Send My Bags could hardly have been worse except for perhaps losing my suitcase entirely. My suitcase was LOOTED, property stolen, somewhere between the USA and Italy. When I took delivery of my suitcase, I immediately checked the contents only to discover that most of the high-value items of shoes and clothing had been stolen.

The suitcase was opened and inspected, and a label bore a partial signature of the person who inspected the bag.

This is an EGREGIOUS event and is entirely unacceptable. This was my 3rd shipment with Send My Bags. The first one had some issues but the company made restitution to my satisfaction. The second shipment went flawlessly, but this one left me feeling violated and I have completely lost faith in this company to provide safe, reliable and guaranteed transportation of my property.

I cannot say with any certainty who is to blame. Could it have been the carrier ? Possibly. Could it have been an airport employee ? Also possible. But Send My Bag needs to take ownership of this calamity and either file a claim with THEIR insurance carrier or else make full restitution out of their own pocket. I was offered a partial settlement of approximately HALF the value of my property in spite of having purchased additional insurance coverage. An investigation was supposedly conducted over the course of three weeks but of course no property was recovered and no evidence found, despite their being a signature of the person who opened and search my bag and in spite of there supposedly being CCTV along the way.

If and when Send My Bags offers me an explanation AND full restitution, I will amend my complaint and company review. Until that happens, I advise all would-be customers to review their options before conducting business with this company and putting their personal property at risk of theft by unscrupulous employees and handlers of customers’ property. There is NO EXCUSE for something like this occurring and if it DOES happen, full restitution should be made without delay.

I want to share my frustrating experience with Sendmybag. I sent bags from the UK to the USA and even insured my luggage for £1,500 as a precaution. What followed was a 4-month ordeal where they kept insisting that my luggage was held up at customs. However, it turned out that they had actually lost it.

I invested over 20 hours in correspondence, attempting to either locate my shipment or secure compensation, all to no avail. When it finally came to issuing compensation, they flatly denied my request, claiming a violation of their rules on my part.

I urge everyone to learn from my experience: think twice before using Sendmybag to transport your goods.

My luggages got returned from Sweden. I was delivering them from the UK to Skellefteau. Due to my reciever who claims did not get any phone call they got returned to the UK. But in the app it showed it reached Skellefteau. But the truth is when I tracked on Fedex it did not pass the security of Sweden. Now when it got returned to the UK. They were at the airport. Send my bag chrged me extra fees to release my luggages. But the truth is they did not provide Fedex with any return address. When I wrote to Fedex they said my case is closed. It did not even go to my previous address. The caller assured me they will give a new address. I want my luggages back. and this is injustice. I am attaching the emails and everything for prrof. Over the call they told me its okay if I pay the fees abit late.

I gotta say, I was pretty disappointed with my experience using SendMyBag. I mean, I get it, shipping stuff internationally can be a bit of a hassle, but this was just ridiculous.

First off, the information I was getting from the company and the delivery service was all over the place. They told me my bag had cleared customs on the 5th, then they said it hadn't on the 7th, then they said it had again on the 7th, and then they said it hadn't on the 8th. I mean, come on, can't they get their story straight?

And then there were the delivery dates. They told me it would be there on the morning of the 7th, then they said it would be there in the afternoon, and then they said there was some kind of "systems issue." What does that even mean? Then they said it would be there on the morning of the 8th, but suddenly they had no idea where the bag was. And on and on it went.

I basically had to sit at home for a whole week waiting for my bag to maybe show up one day. And the tracking was just not reliable at all. I wouldn't recommend this service to anyone unless you have absolutely nothing else going on in your life and can sit at home all day waiting for your stuff to arrive.

All in all, I was pretty disappointed with SendMyBag. They really need to get their act together if they want to be a reliable shipping option.

I've gotta say, I'm not too impressed with SendMyBag. I've used them three times now, and I've had some pretty major issues.

The second time I used them, my box arrived all busted up and split open on the side. It looked like someone had run it over with a truck or something. Not cool.

And just a couple weeks ago, I paid to send a package from the UK to the USA, and they quoted me 3-4 days for delivery. But it ended up taking a whole week! Plus, I had to wait around for three days just for them to come pick it up. The first day, the driver showed up way earlier than they were supposed to and didn't even bother calling me or leaving a note. So I wasted a whole day waiting around for nothing. And then the second day, nobody showed up at all! It wasn't until the afternoon of the third day that they finally came to collect it.

I tried contacting customer service twice to complain, but all they offered me was a measly £20 refund. Apparently, their terms of service say that they don't have to collect on the day you request. But I asked for a 40% refund, and they wouldn't budge. So needless to say, I won't be using SendMyBag again.

I have had two experiences with SendMyBag and unfortunately, my most recent one was quite unpleasant. While I initially used their services two years ago with no issue, I found myself struggling with the service during my last experience. My troubles began with the website, which I found to be confusing and unhelpful. My frustration continued when I paid to have the labels couried to me, but they were dropped off 12 kilometers from my location because no one was home. This resulted in me having to make two trips to retrieve my labels because the location was closed on Mondays.

Although the bag was eventually collected and delivered successfully, I was extremely disappointed with the money I had to spend. I was quoted at Euro 150 for the weight, but somehow ended up being charged over Euro 200 with no explanation given. To make matters worse, I was charged an additional Euro 83 as the size of my suitcase was a few centimeters larger than expected - even though the weight was less than I had initially anticipated.

What baffled me even more was the unprofessional tactics used in the follow-up. I received multiple "debt collection" emails that were not only intimidating but also alarming. Additionally, there was no sign of any customer service in this. In the end, the whole experience was riddled with a lot of hassle, and I found the people at SendMyBag to be quite discourteous. It is disheartening to say that this is indeed a scam business as one is likely to end up paying more than they should. Honestly, it is quite a hassle, and simply not worth it. In my opinion, it is easier, more convenient and even cheaper to just check in the luggage in the first place.

I recently had an experience with SendMyBag that left me feeling extremely dissatisfied with their services. In fact, I had an unbelievably bad experience that I would not wish on anyone. I had scheduled a pick-up of my belongings through DHL Netherlands and was home all day waiting for the truck to arrive. Unfortunately, the truck never showed up, despite me waiting all day for it.

I decided to call Send My Bag at 3:00 pm to ask about the whereabouts of the truck. The customer service representative informed me that the truck was on its way and would be arriving soon. However, later at 5:00 pm, when I again called to ask about the truck, I was informed that the truck had already been here earlier in the day at 12:50 pm when I was at home and no one rang the bell.

When I explained my situation to Send My Bag, telling them that I was leaving the country the next day and had already made travel arrangements, booked hotels and other travel reservations, they assured me that they would put in a request for DHL to collect my belongings in the evening. I waited for two more hours but was then informed that the request had been denied, leaving me and my family in a predicament.

Due to this delay and lack of communication, we had to rebook all of our travel plans, take new tests, and spend another day waiting from morning until night for a new truck that may or may not show up. This resulted in a lot of unnecessary stress and inconvenience to us.

In conclusion, I would highly advise everyone to think twice before placing any confidence in this company when it comes to the safety and timely delivery of their personal belongings. The experience I had with SendMyBag shows how awful their service is and how little they care about their customers.

I recently decided to use SendMyBag to send two boxes from the USA to Czechia. I was excited to use their services as they promised to take care of everything and ensure a smooth delivery. Following their instructions, I purchased two boxes on Amazon that measured 20x15x15 and had a volume of 4.5 cubic feet, which was within their requirements. I also weighed each box and made sure that neither exceeded 33 lb, which was also required.

However, I soon discovered that in order to send a package without custom fees, you need to spend 12 months abroad. Unfortunately, nobody had informed me of this requirement. I received an email from DHL with numerous documents to fill out, all in Czech, and in the end, they demanded an extra $300 for delivery. I was frustrated and confused, so I called SendMyBag for help. Unfortunately, they were not able to assist me and claimed that they ship internationally but had no idea about the customs rules in Czechia.

To make matters worse, it would have been cheaper for me to take these boxes with me on the plane and pay an extra $3 per pound. I was disappointed with the lack of transparency and communication from SendMyBag, and I felt like I had been misled by their promises of a smooth delivery.

To add insult to injury, a week after the delivery, I received an email from SendMyBag stating that I owed them an additional $34 for overweight. I was outraged by this unexpected charge and felt like I had been robbed. I cannot recommend this company to anyone, as they have shown a complete lack of professionalism and customer service. It is clear that they have no shame and are only interested in making money at the expense of their customers.

This company is a complete disaster from start to finish. I had booked to send two bags from the UK to Austria for around ?130, but the customer service was zero and the information provided was misleading. I understand that there would be some additional processes and costs to go through post-Brexit, but the company failed to inform me that I would need to upload my passport and boarding ticket.

When I had a query about what needed to be done from a packing list perspective for Austrian customs, the company's website stated that it would only take a few minutes to complete. However, when I spoke to someone from customer services, they confirmed that Austria Customs were quite strict and that it would take some time to complete the necessary documentation. This was completely contradictory and misleading to the 'few minutes to complete statement' on the website.

I had a normal amount of clothes and other items to send, which amounted to around 50 items that I needed to document online. The customer service representative stated that the time it would take to complete the documentation was dependent on the number of items, which I agreed with. However, I also stated that if I had known it would take so long, I would have taken hand luggage instead.

Unfortunately, the company did not offer me a refund as I had not taken out insurance. I would advise anyone to avoid this company at all costs.

I decided to give SendMyBag a try when I needed to send my personal belongings from Canada to Mexico. I had four boxes filled with clothes, shoes, kitchen accessories, and some toys. I followed all the rules and recommendations provided by SendMyBag, filled out the forms, and packed everything according to their guidelines. I even paid for insurance coverage in case of any loss or damage to my luggage.

However, upon arrival in Mexico, I faced a problem with the local customs. They requested a document that I had never heard of before and apparently, I was supposed to process it before leaving Canada. Unfortunately, I was not aware of this requirement and as a result, I was unable to recover my belongings. I was devastated and didn't know what to do.

I reached out to the SendMyBag team for help, hoping they could assist me in some way. However, their response was not very helpful. They simply told me that I should have investigated the local customs guidelines more thoroughly and that I did need the document. This was very disappointing as it seemed like they knew this could happen but never warned me about it.

Now, I am left with only one of the four boxes I sent. SendMyBag refuses to take responsibility for the rest of my belongings, despite the fact that I paid for the insurance and service. It is clear that my belongings are unrecoverable, as stated in the terms and conditions of SendMyBag.

I am extremely disappointed with the service provided by SendMyBag. I trusted them with my personal belongings and they failed to deliver. If any lawyers are reading this, I am open to recommendations on how to proceed with this matter.

Send My Bag is refusing to take responsibility for their damage. I shipped following their instructions. They didn’t recommend or require I take photos showing that I wrapped my suitcase before they picked it up. They also don’t require that the item is wrapped. They recommend it to protect “from rain.” My suitcase arrived with a noxious petroleum odor and stains all over the front, back, bottom and sides. Additionally, stains and odor cannot be removed from three expensive items that were packed inside. They had the audacity in an email to claim I can’t prove they are the ones who ruined my stuff. As though I dumped petroleum on my own prized possessions. I don’t have the time for these kinds of hassles. As the paying customer, I shouldn’t have to beg for a company to make good on damage that’s obvious in photos they caused. If consumers have to start documenting every last little thing that is done when they hire a company, we’ll have time for nothing else in life. It’s a no brainer I wouldn’t cause the damage. I’m the one who spent money to have my items arrive at my home. @sendmybag needs to own up for their mistake, instead of blaming the customer and looking for every excuse to get out of it. It’s disgraceful. The whole experience makes me sick.

Thank you for giving me the opportunity to provide a more detailed review of my experience with SendMyBag. At first glance, my experience seemed to be a seamless and positive one. The website was easy to navigate and use, the booking process was straightforward, and my belongings were collected and delivered on time. However, it wasn't long before I became incredibly frustrated with the company.

Not too long after sending my box, I received a notification from SendMyBag that they required an additional ?33 from me. According to their email, the box was larger than what I had originally stated, and as such I was required to pay more. I was incredibly confused - when I lowered my tape measure onto the box, I ensured that I added a few extra centimeters to my measurements just to be absolutely certain of its dimensions. In turn, I could not understand how the dimensions of my box could have been inaccurately reported.

The most frustrating part of this experience was that SendMyBag did not offer any tangible proof or evidence that the box's dimensions were incorrect. They merely made the claim that their team measured everything in order to avoid scenarios such as this one. I argued this claim by informing SendMyBag that I had purchased a 5-pack of boxes and that the subject box's dimensions were the same as the others.

This unexpected fee was unacceptable, especially since I had done everything correctly and honestly provided the dimensions of my box during the booking stage. I couldn't help but question why the box would be accepted and then, later on, be subject to a demand for more money. The experience left me feeling incredibly upset and frustrated, and I don't think I could recommend this company to others in good conscience.

I recently used SendMyBag to ship my luggage and, while the service itself was easy to use and timely, I unfortunately had issues with the condition in which my items arrived. While I understood that fragile items were susceptible to damage, I was disappointed to find that nearly everything that could break was in pieces upon arrival. One particularly unfortunate incident involved a piece of a plate that had cut through an expensive computer screen.

Even more concerning was the state of the suitcase itself, which was a reinforced Samsonite polypropylene item. To my disbelief, it too was in pieces with two large cracks and a wheel that was almost removed from the main body, along with a sizable chunk of the polypropylene. It seems that the service displayed a lack of care and attention to the handling of my luggage, ultimately resulting in the damage.

Overall, while the service was efficient and delivered on-time, the careless handling of my belongings leaves me hesitant to use SendMyBag again in the future. I hope that they take steps to ensure their customers' items are treated with the utmost care and attention to prevent similar incidents from happening to others.

My experience with SendMyBag (sendmybag.com) was extremely disappointing. I had requested a collection in Kent, England and was left waiting the entire day for the driver who never arrived. Despite reaching out to the customer service phone operator numerous times, they were unable to provide any concrete information about the whereabouts of the driver.

To make matters worse, the driver failed to show up the following day as well, leaving me stranded with a heavy load to deal with. The customer service was of no help and was simply telling me that the driver would show up eventually. Even more disheartening was the fact that when my family member asked about a refund, we were told that we would only be able to receive a fraction of our money back even though the service had not been rendered as per our expectation.

Now, to top it all off, I am in the process of trying to get the package collected from another address, and the customer service representatives have been incredibly rude and unhelpful. Their demeanor was appalling and they made the entire experience even more frustrating than it already was.

Based on my experience, I would caution others against using SendMyBag, especially if you live in a busy area. The company clearly doesn't hire enough drivers to manage the workload, and it is evident through the no-shows and lack of customer service support. Save yourself the headache and use a different service provider.

As someone who was looking to use SendMyBag for the first time, I must say that my experience was less than satisfactory. While the concept of shipping one's luggage ahead of time seems like a great idea, the execution of it was poor in some aspects.

One of the main issues I had with the service was the unclear instructions that were provided. I found them to be quite misleading, as they did not clearly state that one needs to have a recent flight in order to complete the information forms to attach to the parcel. This means that a person who does not have a recent flight may be charged an extra fee by the country of destination. I personally found this to be quite frustrating and feel that this information should be more clearly communicated to potential customers.

In my case, due to the lack of clear instructions, I opted for an order cancellation. This is when I discovered that the cancellation policy did not include a refund, but rather the opportunity to receive an 85% refund in the form of credit for future orders. I must say that I found this to be quite disappointing, as I had expected a full refund. This is certainly something that potential customers should be aware of before placing an order with SendMyBag.

Overall, I feel that while the idea behind SendMyBag is good, there are certainly areas for improvement. Clearer instructions regarding the requirement for a recent flight would be a good start, and a more customer-centric cancellation policy would also go a long way in terms of improving the customer experience. I hope that SendMyBag takes these issues on board and works to address them in the future.

I recently had an experience with SendMyBag that left a sour taste in my mouth. I sent a holdall from Ireland to BCN and provided the dimensions in good faith. Unfortunately, I was not aware of their policy regarding the natural bulge in holdalls, which they no longer accept. This caused a bigger issue than I anticipated.

Two months after sending my bag, I received a demand for extra money that was never pre-warned. I found this incredibly frustrating, especially since I had taken time to ensure that my bag complied with their requirements. The way the outstanding amount was demanded felt very threatening, citing "sensors in transit" as a reason for the extra costs.

To make matters worse, I missed some emails and only discovered that my credit rating was being threatened when it was too late. I was left feeling very frustrated by the way that my experience was handled.

In my opinion, retrospective discovery of the unsuitability of holdalls is not my responsibility. I believe that this experience could have been handled in a much better way by SendMyBag. Unfortunately, this experience has left me with a negative impression of their service.

In my experience with SendMyBag, I strongly suggest checking in your luggage instead of using their services. While I did encounter some issues, I found that asking to speak with a manager helped resolve the problems more effectively than interacting with customer service. Although the customer service team claimed that they could not reach a manager, I found this to be untrue and highly recommend seeking out a manager to handle any concerns or issues that may arise.

One significant issue I encountered was that SendMyBag subcontracts with a local forwarder - DHL France in my case. When complications arose, I was encouraged to deal with DHL directly, which was a frustrating experience due to language barriers and other limitations. It took multiple calls to various parties, including the hotel, SendMyBag, and DHL, before the bags were finally delivered.

Until I spoke with a manager at SendMyBag, customer service seemed to have little concern for the situation and even attempted to place blame on me. I was also informed that they had no idea what their subcontractors on the ground were doing, which is not ideal when trusting a company with something as important as your luggage.

Overall, my experience with SendMyBag was not ideal. I believe that it would have been a better choice to send my bags directly with DHL, avoiding the potential issues that arose with SendMyBag's subcontractor.

As a customer looking for an easy and convenient way to ship my belongings from one location to another, I had high hopes when I stumbled upon SendMyBag. However, the overall experience left a lot to be desired.

One of the biggest frustrations I experienced was that I had to pay before I could even see all of the required paperwork and limitations on what I could ship. Once I did see the paperwork, it was extensive and confusing. For instance, they asked me to estimate the value of my shipment, but then I found out I also needed to create a detailed inventory of every single item I was shipping and estimate the value of each item. The total value of all items needed to match the estimate I gave before paying, which I was unable to update.

If you are shipping internationally, know that it might not be delivered door-to-door. I found out that I had to drive to customs in my home country to clear the order, which was an unexpected inconvenience.

To make matters worse, there were eight different documents I needed to stick onto my luggage, on top of my luggage, and hand to the driver who would be picking it up. The instructions for attaching the documents were unclear and caused unnecessary stress during an already stressful experience.

Overall, I cannot say I was satisfied with my experience using SendMyBag. While their concept is good, the execution left room for improvement. If you decide to use SendMyBag, be sure to read all the instructions carefully and pay close attention to the paperwork requirements to avoid any unnecessary headaches.

When I stumbled upon sendmybag.com, I was ecstatic. The idea of having my luggage sent ahead and waiting for me at my destination made traveling a lot more convenient. So, I decided to give it a try and used their service to send my luggage to Spain.

Unfortunately, my positive experience quickly turned into a nightmare. Although sending my payment was incredibly easy and quick, I soon found out that they use DHL for their services, which made me wonder why I didn't just book directly through DHL instead.

The real horror started once they collected my luggage, and things went downhill from there. They demanded more paperwork for customs, even after I had sent them the same documents seven separate times to them, to DHL, and to the customs in Spain.

To make matters worse, I spent an entire day off work dealing with these issues, countless phone calls and emails, and it has now been almost a month since I initiated this process, and I have yet to receive my luggage.

The most frustrating part is that my luggage ended up coming back to my starting point, all damaged, meaning that they couldn't fulfill their one job correctly. Additionally, even after all this, I still haven't received compensation for the damage, let alone the time, money, and stress I had to expend getting the entire process sorted.

It's now December 10th, and it feels like I'll never see the end of this ordeal. All in all, my experience with sendmybag.com was terrible - I wouldn't recommend using their services to anyone. They are incredibly unreliable and subpar in terms of customer service, and worst of all, they won't even refund you for the mistakes they have made.