SendMyBag
Reviews and Complaints

The service was good, the bags got delivered as promised. However, I received an invoice with a hefty fee for exceeding the size allowance which was an absolute lie. The company refused to send me a proof or evidence of that being the case. When I phoned them and questioned it a rather rude representative stated that the bags had been measured twice and he was not allowed to discuss anything. Stay away from this fraudulent company!

I wouldn't recommend SendMyBag to anyone. If I had the chance to do it all over again, I would have gone directly through DHL. I used SendMyBag in December to move six boxes from London to Barcelona. Unfortunately, my box collection was missed two days in a row. This had serious consequences for me, as I had to spend 23 hours in total over three days waiting in my empty apartment for collection. I was going out of my mind with anxiety. These were some of my final days in the city, and I missed a bunch of my plans, including leaving drinks and an award night at work.

The staff consistently assured me that the mistake wouldn't happen again, but it did. Nothing was done to ensure the boxes were collected on the second day. The staff were almost all very rude and insensitive to the distress I was in. The boxes finally got to their destination late, causing me more problems. For all this, I was offered a 15% refund - a joke.

I am sure many people have a good experience with this company, but what I can say is that if anything goes wrong, they are unwilling and unable to guarantee they sort the problem out and compensate for the impact on customers. I had far more help from DHL, who SendMyBag contract to do the pickup. It's better to just pay a bit more and go with a more professional outfit like DHL.

I understand that mistakes happen, but it's how a company handles those mistakes that really matters. SendMyBag failed to handle my situation with any sort of professionalism or empathy. I would not recommend them to anyone looking to move their belongings.

My experience with SendMyBag was absolutely terrible. The website was very confusing and misleading when I was making my purchase. It said that I didn't need to itemize the contents of my parcel for customs, so I only gave a general idea of what was in my box. I packed it six years ago before I moved internationally, so I didn't remember everything that was in it. I listed old books, clothes, and shoes, but when I finished, SendMyBag personnel told me that I needed to provide more detail. I explained that I couldn't, and I asked for a refund. This was only two hours after I made my purchase.

I sent an email asking for a refund and explained that I thought a general description was enough, based on what the website said. The website said that I didn't need to list everything for customs, and it gave examples like "books, baby clothes, and kitchen utensils." But when I called customer service, they refused to give me a refund. I read the language on their site to them and explained that it was inaccurate. I never would have made the purchase if I knew I had to itemize everything. But they still refused to give me a full refund.

I went back and forth with them in emails and on the phone, but they only agreed to give me 85% of my money back. They kept over 30 euros for an order that I had placed only two hours earlier and wasn't scheduled to be delivered for nine days. I would not recommend this company to anyone. Their website is misleading, and their customer service is terrible.

I recently used SendMyBag to send two pieces of luggage from Canada to Thailand. At first, I was disappointed because the pick-up guys missed the scheduled pick-up date. I waited for a day, but they didn't show up. However, I was impressed when my luggage was shipped quickly from Canada to Thailand within three days.

But, the nightmare began after the parcel arrived. DHL Express Thailand sent me an email asking me to pay the tax for import duties with a complete list. I called the duty office to ask for more information, and the duty officer told me that my luggage was not in their process yet. Things happened at the DHL warehouse without any officer's attention. So, I realized that my luggage was opened and searched without authorization by any duty officer or myself.

I contacted the SendMyBag team support, and they replied with the following message: "At a time of heightened aviation security worldwide, we wanted to remind you ALL shipments are x-rayed and are subject to security searches." It was clear that my luggage was searched without any safety or security purposes. It was opened and searched for tax purposes, but DHL is unauthorized for this.

I fought with DHL for about a month, explaining to DHL officers. Finally, I decided to complain to DHL head office. Then, the DHL officers processed the shipment with 10% of import tax duties (compared with the tax amount in the first email).

In conclusion, if you want to send your stuff to Thailand, I do not recommend using SendMyBag service. I had a terrible experience with them because they use DHL Express Thailand service. The pick-up guys missed the scheduled pick-up date, and my luggage was opened and searched without authorization. It was a frustrating experience, and I wouldn't want anyone else to go through the same thing.

This service is not reliable or professional. I was left in a very difficult situation and I am extremely disappointed with the level of service provided by SendMyBag.

I booked two suitcases to be sent from the US to Australia. I was told that a 9-hour window was required for collection, so I waited all day on the last day for the collection. At 1:30 pm, I contacted SendMyBag via their online chat service to check if everything was okay with the collection. I was told in writing that the DHL courier was dispatched and scheduled for my collection.

During this online chat with SendMyBag, I expressed my concern over the courier potentially not turning up as I was flying out at 8 am the following morning and had no one to leave bags with. The online chat person said to wait as they are scheduled to arrive.

At 4:30 pm, I again contacted SendMyBag via their online chat service. I was told this time that "the DHL courier had scanned & collected my bags at 1:17 pm". However, my bags were not collected, no one came to the door, and I was in touch with SendMyBag after the alleged collection time only to be informed my collection was still scheduled and on track.

At 4:30 pm when I was told my bags were collected by DHL, but they were not, I was offered the following solutions by SendMyBag: "now it's too late in the day to get another courier to collect, so another 9 HOUR wait for another possible collection the next day (18 hours in total waiting with no actual guarantee of a pick up) or I could drive 100 MILES to drop my bags myself to a collection point". This is not a joke, they actually said this to me. It's in the transcript.

So after spending the last day here for 9 hours waiting for someone to collect, whilst checking all day with them if it will happen this us what I'm left with:

2 heavy suitcases of which I now have to fly with and pay excess baggage for IN ADDITION to the cost for using Send my Bag. I offered them a solution because they could not help me AT ALL, even though I was in touch with them all day. This solution will cost me hundreds of dollars in excess baggage.

They have not offered to pay for this. They have not offered to reduce the fee. They have not offered a guaranteed reduction I the collection time window even though their 3rd party was dishonest, unreliable and their own online help chat did not do their job.

I cannot take these bags to my following destination as it's very remote and luggage is limited. I should have used a more reliable courier service that does not outsource their work to dishonest 3rd parties. The only person left to manage the problem is me, the client. They offered impossible solutions to a problem that was wholly theirs to own.

For the amount of paperwork, online chats, phone calls, being on hold for a very long time, calling back, adding the bags to my next flight leg, asking the next hotel to give them the bags, etc, this is not a service, it's an impairment. Awful experience. Proceed with caution.

I have had two experiences with SendMyBag and unfortunately, my most recent one was quite unpleasant. While I initially used their services two years ago with no issue, I found myself struggling with the service during my last experience. My troubles began with the website, which I found to be confusing and unhelpful. My frustration continued when I paid to have the labels couried to me, but they were dropped off 12 kilometers from my location because no one was home. This resulted in me having to make two trips to retrieve my labels because the location was closed on Mondays.

Although the bag was eventually collected and delivered successfully, I was extremely disappointed with the money I had to spend. I was quoted at Euro 150 for the weight, but somehow ended up being charged over Euro 200 with no explanation given. To make matters worse, I was charged an additional Euro 83 as the size of my suitcase was a few centimeters larger than expected - even though the weight was less than I had initially anticipated.

What baffled me even more was the unprofessional tactics used in the follow-up. I received multiple "debt collection" emails that were not only intimidating but also alarming. Additionally, there was no sign of any customer service in this. In the end, the whole experience was riddled with a lot of hassle, and I found the people at SendMyBag to be quite discourteous. It is disheartening to say that this is indeed a scam business as one is likely to end up paying more than they should. Honestly, it is quite a hassle, and simply not worth it. In my opinion, it is easier, more convenient and even cheaper to just check in the luggage in the first place.

I recently had an experience with SendMyBag that left me feeling extremely dissatisfied with their services. In fact, I had an unbelievably bad experience that I would not wish on anyone. I had scheduled a pick-up of my belongings through DHL Netherlands and was home all day waiting for the truck to arrive. Unfortunately, the truck never showed up, despite me waiting all day for it.

I decided to call Send My Bag at 3:00 pm to ask about the whereabouts of the truck. The customer service representative informed me that the truck was on its way and would be arriving soon. However, later at 5:00 pm, when I again called to ask about the truck, I was informed that the truck had already been here earlier in the day at 12:50 pm when I was at home and no one rang the bell.

When I explained my situation to Send My Bag, telling them that I was leaving the country the next day and had already made travel arrangements, booked hotels and other travel reservations, they assured me that they would put in a request for DHL to collect my belongings in the evening. I waited for two more hours but was then informed that the request had been denied, leaving me and my family in a predicament.

Due to this delay and lack of communication, we had to rebook all of our travel plans, take new tests, and spend another day waiting from morning until night for a new truck that may or may not show up. This resulted in a lot of unnecessary stress and inconvenience to us.

In conclusion, I would highly advise everyone to think twice before placing any confidence in this company when it comes to the safety and timely delivery of their personal belongings. The experience I had with SendMyBag shows how awful their service is and how little they care about their customers.

I have been using SendMyBag (sendmybag.com) for years to send a holdall to my house in Portugal and it has been a smooth and hassle-free experience every time. Their prices are very reasonable compared to the cost of checking in baggage on flights, and the door to door service is very convenient. I am so satisfied with their service that I would give it 10 stars out of 6, if possible.

However, since Brexit, which is obviously not their fault, I have noticed that their service has become almost useless for European journeys. This is because there are now restrictions on the types of containers that can be used, which was not communicated clearly at the beginning of the booking process. It was only when I reached the end of the booking form that I discovered I could only use a box or a suitcase. This raises several issues that could have been avoided if the restrictions had been communicated clearly from the start.

For instance, how can I know what size of box or suitcase I will need until I start packing? And what do I do with an empty suitcase when I want it shipped back to the UK? These are issues that could have been addressed if this major change to the service had been communicated from the start.

Having said that, I must emphasize that if you are shipping stuff within the UK, SendMyBag's excellent service has not changed. It is only for European journeys that the restrictions apply.

Overall, I have been very satisfied with SendMyBag's service over the years, and I hope they will take steps to address the issues I have raised, especially in light of Brexit.

As someone who recently relocated from the US to Switzerland, I understand the difficulties posed by transporting your belongings across continents. That's why I was glad to discover SendMyBag, a shipping service that did not disappoint.

This was my second time using SendMyBag, and I was pleased with the results both times. My first experience with them was so smooth that I was even able to send some of my items via post, without any issues. However, this time around, I was more worried because of my local FedEx service. Nonetheless, the folks at SendMyBag were a reassuring presence throughout the ordeal.

When my boxes were still waiting for pickup and the cutoff time was approaching, I was on the phone with them for most of the day - from morning until evening. They remained patient and attentive throughout, even putting me on hold briefly to call FedEx and ensure that my packages were going to be picked up that evening. I was pleasantly surprised when, just 20 minutes later, the boxes were gone.

I didn't even need to be there with my papers, which was one less worry. Plus, I received confirmation of pickup a few hours later, so I could track the shipment's progress. Best of all, the boxes arrived at my place in Switzerland two days before they were scheduled to - a welcome relief in these uncertain times. Thankfully, the Farmer was there to accept the shipment and secure the boxes in our place.

I have nothing but positive things to say about SendMyBag's service. Their efficient and reliable process was a breath of fresh air, and I will not hesitate to use them again in the future. Thank you, SendMyBag, for making what could have been a stressful experience, a successful one!

I recently had an experience with SendMyBag (sendmybag.com) that left a lot to be desired. Firstly, a request for a review of an order I placed back in January of 2020 only arrived in my inbox in July of 2021, which is quite a long time to wait for a review. Unfortunately, my experience with the service was not what I hoped for, and I have used it a few times since the first experience with similar disappointing results.

The primary issue I found with SendMyBag is that their delivery drivers don't make any effort to contact you, even if you have provided them with contact information when placing your order. This can be a major inconvenience and results in customers having to wait around for the entire day at the pick-up or delivery point because they have no way to know when the driver will arrive. If you aren't waiting there, the driver will simply leave and mark the delivery as failed.

Another issue I encountered was that I was charged an additional 4 euros for my suitcase being slightly larger than the dimensions I had declared. While this may not seem like a large sum of money, it can add up if you are using the service frequently.

Overall, I feel that communication is crucial in a service like this, and unfortunately, it seems to be the weakest point for SendMyBag. Despite the convenience of their service, the lack of communication and unexpected additional fees make it difficult to recommend them as a reliable option for luggage transfer.

I recently had an unpleasant experience with SendMyBag, an online delivery service that transports items across the globe. Initially, I was drawn to this company when I was moving from one European country to another and had only a small amount of possessions to transport. It appeared straightforward to use their website to book the service, but that was only the beginning of a tumultuous journey.

Firstly, please note that SendMyBag acts as an intermediary between their customers and DHL. Therefore, while you may book your items with SendMyBag, DHL is the courier service that actually transports them. What’s more, while booking the service sounds easy enough, there are numerous items that are prohibited from being sent, such as most toiletries. Unfortunately, for me, that was not clear when I made the booking and only became apparent later.

The trouble started when my boxes were delivered in poor condition, with tears in the packaging. Furthermore, DHL was tardy in completing the delivery, and I had to take a day off work to receive the items. The communication between SendMyBag and me became muddled, with contradicting information coming from each party.

That's when the issue with the customer service department began. While DHL called and apologized for the inconvenience and offered a refund, SendMyBag’s customer service was entirely unsympathetic. They seemed to believe I was in the wrong from the beginning, emphasizing that their terms and conditions state that customers' items could arrive damaged or delayed.

To make things worse, when I expressed my annoyance, some customer service representatives became defensive and unprofessional, and even claimed that I was being rude to them. Therefore, it was a terrible experience dealing with SendMyBag’s company, and I think anybody who is planning to use their service should be aware of their terms and conditions.

In conclusion, I wouldn't recommend SendMyBag to anyone. Instead, consider using DHL directly, or alternatively, enlist the services of a professional moving company.

SendMyBag is a company that claims to offer express international shipping services for personal belongings, but my recent experience with the company makes me think twice about ever using their services again. The entire process was incredibly stressful, and what was supposed to be a three-day express service ended up taking over eight weeks to complete.

Throughout the long wait, SMB continued to send me status updates and apologies without ever taking any meaningful action to address the delay with their carrier. I was repeatedly told that COVID lockdown, customs, excess Brexit shipping, and the holiday rush were to blame for the delay, but these explanations did not make sense as my bags were supposed to arrive well before these factors came into play.

Most importantly, I was forced to work directly with DHL representatives on several occasions as a result of SMB's shortcomings. As it turned out, SMB had never requested or submitted standard customs landing information for Germany like an employment contract or lease for proof of length of stay. As experts in their field, SMB should have known the required documentation for all their shipping services to avoid such delays. Further, while sorting out the correct paperwork, I was charged an additional 220 euros by DHL for "customs storage," causing further frustration and delays.

When I asked SMB for compensation for their errors and delays, they offered more apologies, told me I should have known what customs might require, and sent me links to their FAQ's and Terms & Conditions. They eventually offered a partial reimbursement of customs storage fees + $50, which was originally intended as a credit for future orders but seemed like an insufficient gesture overall.

A good brand is only as good as its handling of challenges, and based on my experience with SMB, I cannot recommend their service. In the future, I would be willing to pay more for a service that prioritizes my peace of mind and the care of my personal belongings by experts.

I had a particularly unpleasant experience with SendMyBag (sendmybag.com) recently. I ordered the shipment of three bags from Dublin, Ireland to the United States on September 20th. Unfortunately, only two were delivered, with one completely lost by the team. I have reached out to the company multiple times regarding this issue, both with their team and with customs and Fedex directly, but the bag has yet to be located.

Aside from the inconvenience of losing a bag with a number of my valuables and personal items in it, I feel particularly let down by the response of the SendMyBag team. They have refunded me only the amount I paid for shipping, alleging that the shipping labels were incorrectly attached by me. However, I know for a fact that this is simply untrue. When the person from SendMyBag came to pick up the bags, they insisted on attaching the labels themselves to ensure they were properly attached. Furthermore, all of the labels were attached in the same way, and yet only the third bag was lost. This suggests that there was no mistake on my part.

The bag was last tracked to Memphis in the US, where it was still in customs. I know this as I had direct contact with them through email. However, after this point, the bag has been lost. Initially, the customer care representatives told me that the bags were not even picked up properly, which does not add up as two of the bags were delivered. It appears that there has been a mistake on the part of the company, and the bag was lost while in transit.

I have been waiting for my bag to be returned to me for a long time, and it is incredibly disappointing to receive such a poor response from the company responsible. I expected more from an experienced shipping company such as SendMyBag. I would advise other users to take caution and make videos of everything while giving the bags to them to hold them accountable in case anything goes wrong.

Overall, I am deeply dissatisfied with the experience I had with SendMyBag and the loss of my belongings.

SendMyBag (sendmybag.com) has received a negative review that potential customers need to be aware of. The user expressed their dissatisfaction with the service on multiple issues, which makes one question whether they should use the service at all.

The user's biggest complaint was that the DHL driver asked for additional copies of documents that were not included in the list provided by SendMyBag. The user stated that DHL always has this problem with SendMyBag users, which is not what anyone would like to hear after spending an entire evening packing everything according to instructions. This resulted in the user having to rush around printing extra copies and signing them before the driver left. The user indicated that if they did not have a printer, they would have been completely screwed. This could be a terrible experience, especially when you are coming from a vacation or moving.

The user contacted SendMyBag to complain, and they refused to budge from their position that it was driver error. The company did not offer a solution on what to do if the bags had been refused, which makes one question the reliability of the company. It is hardly workable to dispatch another driver on another day, and this would not be suitable for travelers who have a tight schedule. Besides, there is a fear that they may not have believed them if they contacted them, claiming the driver did not accept the package because of missing documents.

The user also expressed that they got a very scammy/smarmy vibe from how they market their app. This is because the android version of the app does not exist, yet they promote their app in multiple locations. After finishing the purchase, the user paid an extra $2 to track the package in the app. However, when they tried to download the app from Google Play, it did not exist. On raising the issue, the company claimed that the app on Google Play was "automatically removed", which sounds sketchy. Though the user can still track the package through the website, it is not convenient when you're traveling, and the wifi is unreliable.

After all the issues experienced by the user, they concluded by saying they would be looking into SendMyBag's competitors, MyBaggage (similar rates, better express rates) or First Luggage. Overall, anyone looking to use SendMyBag must take the user's experiences into consideration before making any decisions.

Recently, I needed to send a bag from Scotland to Spain and decided to use SendMyBag. Initially, I received an estimated delivery date of about two weeks out after submitting my order. However, I was pleasantly surprised when I tracked the bag after pick-up and found that it had made it to Alicante, Spain in just three days and cleared customs.

Unfortunately, I was hit with a ?29 Euros customs tax on a bag of used personal clothing due to Brexit. The next morning, on July 7th, I expected to receive the bag as it had scanned as departed from Alicante, which is the nearest DHL distribution center. However, the bag did not arrive. The bag was scanned again as delivery arranged on July 8th, but it was not scheduled for delivery until July 13th, a week after arriving in Alicante and the original estimated delivery date from SendMyBag.

It turns out that SendMyBag pads the carriers' estimated delivery by a week to cover their backs for any delays in customs or shipping. The problem is that they use their estimated delivery date as the requested delivery date for DHL, leading to confusion and delayed deliveries. After calling DHL in Alicante, they informed me that they only scan the bag every morning to verify its location so that they do not lose it.

Furthermore, I discovered that shipping it directly through DHL would have been less expensive and would have been delivered as soon as possible, without being held for the padded bogus date that SendMyBag gave to DHL. DHL's customer support was excellent, but SendMyBag just argued with me about who set the delivery date request. As a result, I was left without my clothes for nearly a week and would have had to wait another week if DHL had not rescheduled the delivery.

Overall, my experience with SendMyBag was disappointing. I did not pick a delivery date, and I wanted my bag as soon as possible. Yet, the date was sent by SendMyBag, which unfortunately covered themselves on the worst-case delivery so they could claim it was delivered on time, even though it was going to sit in a DHL distribution center for a week. In my opinion, this is unacceptable and pathetic.

I want to share my frustrating experience with Sendmybag. I sent bags from the UK to the USA and even insured my luggage for £1,500 as a precaution. What followed was a 4-month ordeal where they kept insisting that my luggage was held up at customs. However, it turned out that they had actually lost it.

I invested over 20 hours in correspondence, attempting to either locate my shipment or secure compensation, all to no avail. When it finally came to issuing compensation, they flatly denied my request, claiming a violation of their rules on my part.

I urge everyone to learn from my experience: think twice before using Sendmybag to transport your goods.

My luggages got returned from Sweden. I was delivering them from the UK to Skellefteau. Due to my reciever who claims did not get any phone call they got returned to the UK. But in the app it showed it reached Skellefteau. But the truth is when I tracked on Fedex it did not pass the security of Sweden. Now when it got returned to the UK. They were at the airport. Send my bag chrged me extra fees to release my luggages. But the truth is they did not provide Fedex with any return address. When I wrote to Fedex they said my case is closed. It did not even go to my previous address. The caller assured me they will give a new address. I want my luggages back. and this is injustice. I am attaching the emails and everything for prrof. Over the call they told me its okay if I pay the fees abit late.

I gotta say, I was pretty disappointed with my experience using SendMyBag. I mean, I get it, shipping stuff internationally can be a bit of a hassle, but this was just ridiculous.

First off, the information I was getting from the company and the delivery service was all over the place. They told me my bag had cleared customs on the 5th, then they said it hadn't on the 7th, then they said it had again on the 7th, and then they said it hadn't on the 8th. I mean, come on, can't they get their story straight?

And then there were the delivery dates. They told me it would be there on the morning of the 7th, then they said it would be there in the afternoon, and then they said there was some kind of "systems issue." What does that even mean? Then they said it would be there on the morning of the 8th, but suddenly they had no idea where the bag was. And on and on it went.

I basically had to sit at home for a whole week waiting for my bag to maybe show up one day. And the tracking was just not reliable at all. I wouldn't recommend this service to anyone unless you have absolutely nothing else going on in your life and can sit at home all day waiting for your stuff to arrive.

All in all, I was pretty disappointed with SendMyBag. They really need to get their act together if they want to be a reliable shipping option.

I've gotta say, I'm not too impressed with SendMyBag. I've used them three times now, and I've had some pretty major issues.

The second time I used them, my box arrived all busted up and split open on the side. It looked like someone had run it over with a truck or something. Not cool.

And just a couple weeks ago, I paid to send a package from the UK to the USA, and they quoted me 3-4 days for delivery. But it ended up taking a whole week! Plus, I had to wait around for three days just for them to come pick it up. The first day, the driver showed up way earlier than they were supposed to and didn't even bother calling me or leaving a note. So I wasted a whole day waiting around for nothing. And then the second day, nobody showed up at all! It wasn't until the afternoon of the third day that they finally came to collect it.

I tried contacting customer service twice to complain, but all they offered me was a measly £20 refund. Apparently, their terms of service say that they don't have to collect on the day you request. But I asked for a 40% refund, and they wouldn't budge. So needless to say, I won't be using SendMyBag again.

I have had two experiences with SendMyBag and unfortunately, my most recent one was quite unpleasant. While I initially used their services two years ago with no issue, I found myself struggling with the service during my last experience. My troubles began with the website, which I found to be confusing and unhelpful. My frustration continued when I paid to have the labels couried to me, but they were dropped off 12 kilometers from my location because no one was home. This resulted in me having to make two trips to retrieve my labels because the location was closed on Mondays.

Although the bag was eventually collected and delivered successfully, I was extremely disappointed with the money I had to spend. I was quoted at Euro 150 for the weight, but somehow ended up being charged over Euro 200 with no explanation given. To make matters worse, I was charged an additional Euro 83 as the size of my suitcase was a few centimeters larger than expected - even though the weight was less than I had initially anticipated.

What baffled me even more was the unprofessional tactics used in the follow-up. I received multiple "debt collection" emails that were not only intimidating but also alarming. Additionally, there was no sign of any customer service in this. In the end, the whole experience was riddled with a lot of hassle, and I found the people at SendMyBag to be quite discourteous. It is disheartening to say that this is indeed a scam business as one is likely to end up paying more than they should. Honestly, it is quite a hassle, and simply not worth it. In my opinion, it is easier, more convenient and even cheaper to just check in the luggage in the first place.

I recently had an experience with SendMyBag that left me feeling extremely dissatisfied with their services. In fact, I had an unbelievably bad experience that I would not wish on anyone. I had scheduled a pick-up of my belongings through DHL Netherlands and was home all day waiting for the truck to arrive. Unfortunately, the truck never showed up, despite me waiting all day for it.

I decided to call Send My Bag at 3:00 pm to ask about the whereabouts of the truck. The customer service representative informed me that the truck was on its way and would be arriving soon. However, later at 5:00 pm, when I again called to ask about the truck, I was informed that the truck had already been here earlier in the day at 12:50 pm when I was at home and no one rang the bell.

When I explained my situation to Send My Bag, telling them that I was leaving the country the next day and had already made travel arrangements, booked hotels and other travel reservations, they assured me that they would put in a request for DHL to collect my belongings in the evening. I waited for two more hours but was then informed that the request had been denied, leaving me and my family in a predicament.

Due to this delay and lack of communication, we had to rebook all of our travel plans, take new tests, and spend another day waiting from morning until night for a new truck that may or may not show up. This resulted in a lot of unnecessary stress and inconvenience to us.

In conclusion, I would highly advise everyone to think twice before placing any confidence in this company when it comes to the safety and timely delivery of their personal belongings. The experience I had with SendMyBag shows how awful their service is and how little they care about their customers.

I recently decided to use SendMyBag to send two boxes from the USA to Czechia. I was excited to use their services as they promised to take care of everything and ensure a smooth delivery. Following their instructions, I purchased two boxes on Amazon that measured 20x15x15 and had a volume of 4.5 cubic feet, which was within their requirements. I also weighed each box and made sure that neither exceeded 33 lb, which was also required.

However, I soon discovered that in order to send a package without custom fees, you need to spend 12 months abroad. Unfortunately, nobody had informed me of this requirement. I received an email from DHL with numerous documents to fill out, all in Czech, and in the end, they demanded an extra $300 for delivery. I was frustrated and confused, so I called SendMyBag for help. Unfortunately, they were not able to assist me and claimed that they ship internationally but had no idea about the customs rules in Czechia.

To make matters worse, it would have been cheaper for me to take these boxes with me on the plane and pay an extra $3 per pound. I was disappointed with the lack of transparency and communication from SendMyBag, and I felt like I had been misled by their promises of a smooth delivery.

To add insult to injury, a week after the delivery, I received an email from SendMyBag stating that I owed them an additional $34 for overweight. I was outraged by this unexpected charge and felt like I had been robbed. I cannot recommend this company to anyone, as they have shown a complete lack of professionalism and customer service. It is clear that they have no shame and are only interested in making money at the expense of their customers.

This company is a complete disaster from start to finish. I had booked to send two bags from the UK to Austria for around ?130, but the customer service was zero and the information provided was misleading. I understand that there would be some additional processes and costs to go through post-Brexit, but the company failed to inform me that I would need to upload my passport and boarding ticket.

When I had a query about what needed to be done from a packing list perspective for Austrian customs, the company's website stated that it would only take a few minutes to complete. However, when I spoke to someone from customer services, they confirmed that Austria Customs were quite strict and that it would take some time to complete the necessary documentation. This was completely contradictory and misleading to the 'few minutes to complete statement' on the website.

I had a normal amount of clothes and other items to send, which amounted to around 50 items that I needed to document online. The customer service representative stated that the time it would take to complete the documentation was dependent on the number of items, which I agreed with. However, I also stated that if I had known it would take so long, I would have taken hand luggage instead.

Unfortunately, the company did not offer me a refund as I had not taken out insurance. I would advise anyone to avoid this company at all costs.

I decided to give SendMyBag a try when I needed to send my personal belongings from Canada to Mexico. I had four boxes filled with clothes, shoes, kitchen accessories, and some toys. I followed all the rules and recommendations provided by SendMyBag, filled out the forms, and packed everything according to their guidelines. I even paid for insurance coverage in case of any loss or damage to my luggage.

However, upon arrival in Mexico, I faced a problem with the local customs. They requested a document that I had never heard of before and apparently, I was supposed to process it before leaving Canada. Unfortunately, I was not aware of this requirement and as a result, I was unable to recover my belongings. I was devastated and didn't know what to do.

I reached out to the SendMyBag team for help, hoping they could assist me in some way. However, their response was not very helpful. They simply told me that I should have investigated the local customs guidelines more thoroughly and that I did need the document. This was very disappointing as it seemed like they knew this could happen but never warned me about it.

Now, I am left with only one of the four boxes I sent. SendMyBag refuses to take responsibility for the rest of my belongings, despite the fact that I paid for the insurance and service. It is clear that my belongings are unrecoverable, as stated in the terms and conditions of SendMyBag.

I am extremely disappointed with the service provided by SendMyBag. I trusted them with my personal belongings and they failed to deliver. If any lawyers are reading this, I am open to recommendations on how to proceed with this matter.

Send My Bag is refusing to take responsibility for their damage. I shipped following their instructions. They didn’t recommend or require I take photos showing that I wrapped my suitcase before they picked it up. They also don’t require that the item is wrapped. They recommend it to protect “from rain.” My suitcase arrived with a noxious petroleum odor and stains all over the front, back, bottom and sides. Additionally, stains and odor cannot be removed from three expensive items that were packed inside. They had the audacity in an email to claim I can’t prove they are the ones who ruined my stuff. As though I dumped petroleum on my own prized possessions. I don’t have the time for these kinds of hassles. As the paying customer, I shouldn’t have to beg for a company to make good on damage that’s obvious in photos they caused. If consumers have to start documenting every last little thing that is done when they hire a company, we’ll have time for nothing else in life. It’s a no brainer I wouldn’t cause the damage. I’m the one who spent money to have my items arrive at my home. @sendmybag needs to own up for their mistake, instead of blaming the customer and looking for every excuse to get out of it. It’s disgraceful. The whole experience makes me sick.

Thank you for giving me the opportunity to provide a more detailed review of my experience with SendMyBag. At first glance, my experience seemed to be a seamless and positive one. The website was easy to navigate and use, the booking process was straightforward, and my belongings were collected and delivered on time. However, it wasn't long before I became incredibly frustrated with the company.

Not too long after sending my box, I received a notification from SendMyBag that they required an additional ?33 from me. According to their email, the box was larger than what I had originally stated, and as such I was required to pay more. I was incredibly confused - when I lowered my tape measure onto the box, I ensured that I added a few extra centimeters to my measurements just to be absolutely certain of its dimensions. In turn, I could not understand how the dimensions of my box could have been inaccurately reported.

The most frustrating part of this experience was that SendMyBag did not offer any tangible proof or evidence that the box's dimensions were incorrect. They merely made the claim that their team measured everything in order to avoid scenarios such as this one. I argued this claim by informing SendMyBag that I had purchased a 5-pack of boxes and that the subject box's dimensions were the same as the others.

This unexpected fee was unacceptable, especially since I had done everything correctly and honestly provided the dimensions of my box during the booking stage. I couldn't help but question why the box would be accepted and then, later on, be subject to a demand for more money. The experience left me feeling incredibly upset and frustrated, and I don't think I could recommend this company to others in good conscience.

I recently used SendMyBag to ship my luggage and, while the service itself was easy to use and timely, I unfortunately had issues with the condition in which my items arrived. While I understood that fragile items were susceptible to damage, I was disappointed to find that nearly everything that could break was in pieces upon arrival. One particularly unfortunate incident involved a piece of a plate that had cut through an expensive computer screen.

Even more concerning was the state of the suitcase itself, which was a reinforced Samsonite polypropylene item. To my disbelief, it too was in pieces with two large cracks and a wheel that was almost removed from the main body, along with a sizable chunk of the polypropylene. It seems that the service displayed a lack of care and attention to the handling of my luggage, ultimately resulting in the damage.

Overall, while the service was efficient and delivered on-time, the careless handling of my belongings leaves me hesitant to use SendMyBag again in the future. I hope that they take steps to ensure their customers' items are treated with the utmost care and attention to prevent similar incidents from happening to others.

My experience with SendMyBag (sendmybag.com) was extremely disappointing. I had requested a collection in Kent, England and was left waiting the entire day for the driver who never arrived. Despite reaching out to the customer service phone operator numerous times, they were unable to provide any concrete information about the whereabouts of the driver.

To make matters worse, the driver failed to show up the following day as well, leaving me stranded with a heavy load to deal with. The customer service was of no help and was simply telling me that the driver would show up eventually. Even more disheartening was the fact that when my family member asked about a refund, we were told that we would only be able to receive a fraction of our money back even though the service had not been rendered as per our expectation.

Now, to top it all off, I am in the process of trying to get the package collected from another address, and the customer service representatives have been incredibly rude and unhelpful. Their demeanor was appalling and they made the entire experience even more frustrating than it already was.

Based on my experience, I would caution others against using SendMyBag, especially if you live in a busy area. The company clearly doesn't hire enough drivers to manage the workload, and it is evident through the no-shows and lack of customer service support. Save yourself the headache and use a different service provider.

As someone who was looking to use SendMyBag for the first time, I must say that my experience was less than satisfactory. While the concept of shipping one's luggage ahead of time seems like a great idea, the execution of it was poor in some aspects.

One of the main issues I had with the service was the unclear instructions that were provided. I found them to be quite misleading, as they did not clearly state that one needs to have a recent flight in order to complete the information forms to attach to the parcel. This means that a person who does not have a recent flight may be charged an extra fee by the country of destination. I personally found this to be quite frustrating and feel that this information should be more clearly communicated to potential customers.

In my case, due to the lack of clear instructions, I opted for an order cancellation. This is when I discovered that the cancellation policy did not include a refund, but rather the opportunity to receive an 85% refund in the form of credit for future orders. I must say that I found this to be quite disappointing, as I had expected a full refund. This is certainly something that potential customers should be aware of before placing an order with SendMyBag.

Overall, I feel that while the idea behind SendMyBag is good, there are certainly areas for improvement. Clearer instructions regarding the requirement for a recent flight would be a good start, and a more customer-centric cancellation policy would also go a long way in terms of improving the customer experience. I hope that SendMyBag takes these issues on board and works to address them in the future.

I recently had an experience with SendMyBag that left a sour taste in my mouth. I sent a holdall from Ireland to BCN and provided the dimensions in good faith. Unfortunately, I was not aware of their policy regarding the natural bulge in holdalls, which they no longer accept. This caused a bigger issue than I anticipated.

Two months after sending my bag, I received a demand for extra money that was never pre-warned. I found this incredibly frustrating, especially since I had taken time to ensure that my bag complied with their requirements. The way the outstanding amount was demanded felt very threatening, citing "sensors in transit" as a reason for the extra costs.

To make matters worse, I missed some emails and only discovered that my credit rating was being threatened when it was too late. I was left feeling very frustrated by the way that my experience was handled.

In my opinion, retrospective discovery of the unsuitability of holdalls is not my responsibility. I believe that this experience could have been handled in a much better way by SendMyBag. Unfortunately, this experience has left me with a negative impression of their service.

In my experience with SendMyBag, I strongly suggest checking in your luggage instead of using their services. While I did encounter some issues, I found that asking to speak with a manager helped resolve the problems more effectively than interacting with customer service. Although the customer service team claimed that they could not reach a manager, I found this to be untrue and highly recommend seeking out a manager to handle any concerns or issues that may arise.

One significant issue I encountered was that SendMyBag subcontracts with a local forwarder - DHL France in my case. When complications arose, I was encouraged to deal with DHL directly, which was a frustrating experience due to language barriers and other limitations. It took multiple calls to various parties, including the hotel, SendMyBag, and DHL, before the bags were finally delivered.

Until I spoke with a manager at SendMyBag, customer service seemed to have little concern for the situation and even attempted to place blame on me. I was also informed that they had no idea what their subcontractors on the ground were doing, which is not ideal when trusting a company with something as important as your luggage.

Overall, my experience with SendMyBag was not ideal. I believe that it would have been a better choice to send my bags directly with DHL, avoiding the potential issues that arose with SendMyBag's subcontractor.

As a customer looking for an easy and convenient way to ship my belongings from one location to another, I had high hopes when I stumbled upon SendMyBag. However, the overall experience left a lot to be desired.

One of the biggest frustrations I experienced was that I had to pay before I could even see all of the required paperwork and limitations on what I could ship. Once I did see the paperwork, it was extensive and confusing. For instance, they asked me to estimate the value of my shipment, but then I found out I also needed to create a detailed inventory of every single item I was shipping and estimate the value of each item. The total value of all items needed to match the estimate I gave before paying, which I was unable to update.

If you are shipping internationally, know that it might not be delivered door-to-door. I found out that I had to drive to customs in my home country to clear the order, which was an unexpected inconvenience.

To make matters worse, there were eight different documents I needed to stick onto my luggage, on top of my luggage, and hand to the driver who would be picking it up. The instructions for attaching the documents were unclear and caused unnecessary stress during an already stressful experience.

Overall, I cannot say I was satisfied with my experience using SendMyBag. While their concept is good, the execution left room for improvement. If you decide to use SendMyBag, be sure to read all the instructions carefully and pay close attention to the paperwork requirements to avoid any unnecessary headaches.

When I stumbled upon sendmybag.com, I was ecstatic. The idea of having my luggage sent ahead and waiting for me at my destination made traveling a lot more convenient. So, I decided to give it a try and used their service to send my luggage to Spain.

Unfortunately, my positive experience quickly turned into a nightmare. Although sending my payment was incredibly easy and quick, I soon found out that they use DHL for their services, which made me wonder why I didn't just book directly through DHL instead.

The real horror started once they collected my luggage, and things went downhill from there. They demanded more paperwork for customs, even after I had sent them the same documents seven separate times to them, to DHL, and to the customs in Spain.

To make matters worse, I spent an entire day off work dealing with these issues, countless phone calls and emails, and it has now been almost a month since I initiated this process, and I have yet to receive my luggage.

The most frustrating part is that my luggage ended up coming back to my starting point, all damaged, meaning that they couldn't fulfill their one job correctly. Additionally, even after all this, I still haven't received compensation for the damage, let alone the time, money, and stress I had to expend getting the entire process sorted.

It's now December 10th, and it feels like I'll never see the end of this ordeal. All in all, my experience with sendmybag.com was terrible - I wouldn't recommend using their services to anyone. They are incredibly unreliable and subpar in terms of customer service, and worst of all, they won't even refund you for the mistakes they have made.