SetSchedule review: Set schedule

I need to cancel my service and get a full refund since SS has not fulfilled their contract terms per the MSA 3.1.a

Several premium services have not been made available to us;

1) As directed by our sales reps and onboarding rep, I emailed our Zapier Keys to support on 8/30 (an additional zapier key on 8/31) and as of today, THIRTY DAYS LATER, SS has STILL not set up leads to connect to our CRM! The ONLY response I received regarding this request was an automated reply 6 days later to schedule a call.

2) We were advised by our sales reps that we could set our lead preferences in our accounts and we would only receive leads based on the settings. ON 9/5 I emailed support and our sales rep Harry Toliver that my rental settings were turned off and I received a rental lead. I asked for that lead to be added back to our bucket and as of today, TWENTY-FOUR DAYS LATER, I have not received a response and the bad lead has not been replaced!

3) As directed by our sales reps and onboarding rep, our team set up our center points and referral radars. On 9/7, I emailed my sales rep Harry Tolliver about a referral radar issue my teammate Celia was having and he did not respond or provide any assistance. On 9/11, my teammate Celia called and emailed support as another SS user was trying to send her a referral and she was not showing up on the referral radar. FOURTEEN DAYS LATER, after several follow up emails and calls and a ticket opened, the ONLY response she received was an auto reply on 9/25 to set up a call.

Based on the above, in addition to the lack of customer service and lack of responses to our 50+ emails and 30+ phone calls, tickets opened/escalated, voicemails left, and messages to Jessica, we requested to cancel our contract and be provided a full refund due to Set Scheule's breech of contract per the provision of premium services.