Sharper Image review: Customer service

I cannot express how dissatisfied I am with Sharper Image and the associated customer service at this time. I placed an order for a wireless meat thermometer, ORD517068255. on December 21. The tracking number was 9400111899562676726519. The website promised delivery before Christmas. Christmas came and passed with no delivery.

Yesterday, December 27, I contacted customer service to inquire about the status of my order. I spoke with Anna, who indicated she was located in South Africa. I began speaking with her at approximately 6:20pm EST. Anna was extremely rude and not in the least bit helpful. I have never been so frustrated with a customer service call. When I inquired of my order Anna indicated that I should have received an email with an explanation to the status. At that time I had received no such email. I asked Anna what email address this email was sent. She could not give me that information and continued to insist that an email had been sent. Anna indicated that the website from USPS was not functioning (Interestingly, I was on that website and it seemed to be functioning fine while we were talking. Certainly I would allow for the fact that the computer she was using was having difficulty connecting with that website, but Anna was quite insistent that the website was down.) Her advice was that I called back in 48 hours for an update.

I asked Hanna to speak with her supervisor. She indicated that that would not be possible. I asked for her employee ID, so that I could discuss the issue with someone when I was able to connect. She rudely declined to provide the information.

On top of this frustration, when I placed the order I had a $25 Sharper Image coupon that I attempted to use (Received from the previous order), since this item came with “free shipping“ I was not able to use that coupon (only one promotional item per order). It turns out that the “free shipping“ would only be applied on my next order. So it turned out I couldn’t use the $25 coupon and the free shipping that seem to be promised could only be delivered upon if I placed another order sometime in the future.

While I am not a big Sharper Image customer my husband and I typically place an order two to three times per year. Based on my most recent experience I will not be a customer in the future.