Shaw Communications
Reviews and Complaints

I was lied to by [removed] a Shaw representative several times and then abandoned and disrespected, all to get a signed contract from me only to breach the contract. I said "I need internet by Friday can you get this done?" Jay yes for sure I will have it complete by Thursday the 4th. So I said OK as long as that is the guarantee. Jay said it would be done. Now I have people coming from Seattle to train us on office systems online Friday at a incrediablebly expense. I still have to pay flights, training, expenses and i cant because of Jay's lies. At least I could have made another arrangement, I asked for heads up and no reply.

I want to cancel the install, I have been burned and I have absolutely nothing good to say. You will be hearing from me!

As a shaw customer for about 15 years I have had occasion to phone them for technical assistnce about 20 - 25 times by my estimate. I do not believe I have ever not received their total bulls*** response "we are experiencing a unusual high degree of calls and expect long delays..." this culminates in an interminable wait on the phone to listen to bad music, intermittent and most iritable advertising and their repeated lie about unusual amount of activity. I pay a bill of well over $2000 annually and phone at most twice a year...often their fault, I think it is time to find a better provider.

I called customer service today at 12:25pm on 28 March 2018 for the internet service in Calgary. A customer representative was so rude did not even mentioned his name. I tried to ask him to give me detail about there plans and services he only mentioned about one plan. And when I asked for big explanation he mentioned that's all the plan. Shaw really need to work on customer service if they want to get new clients or want to keep retain old customers. Never goning yo take there services.

Hello

I am writing to you with regards to the manner your business is being conducted by your reps.

We own and run Blue Sky physiotherapy & Rehab center in North Vancouver, 700 Marine Drive Unit 120. We are your customer since 2009. over a month ago TELUS approached us and offered us a deal to switch our services( 2 business phone line and High internet 30mb) from Shaw to TELUS. their offer was $99 for internet/cable and phone ( in 3 years contract) vs our bill $160 with Shaw.

One of your business reps named "Damien Szwarc" approached us and took a big valuable time and energy from us, and after four meetings and over 50 emails, we finally signed the contract with Shaw for 3 lines smart phone and high speed internet 75mb . The day after we signed the contract he came back to us and said that you, Shaw, can not do the installation due to some wiring issues and there must be at least 5 phone lines so the installation could be completed.

I am asking you as complain department, Could he NOT check the technical matters and then start wasting our time for one month and emailing like there is no tomorrow?

Should he NOT looked into this matter before even approaching me? has his training been enough to conduct business for you? I am seriously wondering is it the way he is supposed to do his job as a representative of Shaw business?

I am so sorry that I negotiated with your rep from the beginning. I should have accepted TELUS offer, "although there is no delay yet". Thus, I would have saved a lot of energy, time, and focus.

I don't know how you can compensate this issue but Your rep created a really frustrated customer who will be sharing this bitter experience with his community.

Thank you

Your unhappy/frustrated

Payam Maani

Customer service at Shaw is at an all-time low.

Try calling them and sitting on hold for two hours waiting for one of the few representatives to finally answer your call. Then ask for something as simple as my channel guide and they end up emailing me a 5-page list of all the channels they offer, 1/4 of which don't have channels associated with the program and 1/4 I don't subscribe too. In the end, I get to flip to numerous channels I don't get and hopefully find a channel I am subscribed too.

I am so sick of Shaw and regret changing from Telus I pay my bill one month over 500 dollars I am told I am payed up then a week later my service gets cut off and I am told I owe up to 300 in a week I dont understand and when you try to talk to someone they just speak in circles so nothing is ever resolved I am going through jemo for breast cancer and trying really hard to aford my meds and food and then I have shaw pulling amounts out of thin air I miss my Telus with a consistant bill and no stress

I had a channel service for one month. I did not like it and I did request to cancel a channel subscription and Shaw cable did not do it, they kept charging me for 4 month until my accounting told me about that, I contacted customer service and pretty much what they told me is that the charge was in my bill and if you pay well you have OK the charge even though I specifically requested the cancelation, you need to pay attention to this company bills, they don't care about you, its just business.

we are out of the country for several months each year and need to put our home phone and internet into the seasonal plan that Shaw offers. We have been doing this for more than 10 years. This year I called well in advance, spoke with Trista (Oct. 10/17) and was given a work order number (#5913192) with instructions to put the service into the seasonal plan on the 15th of November. On the 16th of November I tried the phone to confirm that it was indeed in the seasonal plan and found that it was not. I call the Shaw technical assistance number and spoke with John. He could not trace the work order past the first desk where I placed the order. It never arrived at the section that needed it to make the changes. He issued another work order (#5945250) on the 16th and said it would take another 10 days to get the order processed. I again called the home phone number and found that it still was active. I am in Mexico now and find that this is becoming a major problem for me as the only phone number I have is a 1-888 number and can not be accessed from here.

Shaw cable made me sign up for a 2 year upgrade to my internet, internet 150 which I didn't receive. And now they are charging me $315 Cad for an early cancellation fee just because I transferred to a different company. I have attached a picture of my internet speed readings, not just for a day but for few days.

I consider this a fraud, because in the first place I was charged for a service that I dit not get and now they want more money because I cancelled my service with them.

I have Shaw as Internet service provider.ACC : [protected]
Around September I called regarding my current status on my shaw account regarding Billing.I was clear notified that I was update .Even before anytime I called to make a payment .To my surprise today I had a heart attack because of wrong information concern equipment return that was charged to me .$ 300.00 until I return it .A technician was scheduled the same week on Saturday and it was collected. The loyalty Rep told me that I never return the equipment and Shaw does't recall received those equipment. If I did not have my aspirin the heart attack was going to kill me .I spend over 2h30 min to explained that I return the equipment . 1hrs to speak to a manager and 1hrs to explain and try to elaborate.After all the stress and almost died the Team Leader Taylor ID N0: I863 offers me $5 discount. That is a sham. I am demanding to be compensate...complaint forward to consumer board

while on another website they rudely interrupt and switch to their stupid survey [ which by the way never changes anything]
the next time it happens I am cancelling my shaw account.
how rude and inconsiderate!
there tv service is the worst, and you get nothing for your money but repeat movies and other which is garbage anyway,
they need more competition right now they have the monopoly on service providers.
losing customers every day!

I have told the tech agent over the chat that i have a phone only when on wifi . And all i am getting is no we can't send a agent. No no no is all im getting . I even agree to skip work . To be here in the A.M to meet the rep at suggested time .. but no that is no longer avalible . The system is stupid that they do . They have waisted a lot of my time now and i still have not dont have my home internet set up in my new place. . It is very sad how they are not the best at even listening to what is did them . I started to think I was a broken record on repeat and still nothing is being done to fix my home Internet

Signed up for Shaw Internet 150. Less than 1 month later for reasons outside of our control we had to move locations and Shaw wasn't able to transfer it so we were charged a $400 cancellation fee.

When I spoke to a Shaw representative they said they coudn't do anything about it and we'd be on the hook for the full amount.

THERE IS A REASON THIS COMPANY RANKED SECOND LAST IN CUSTOMER SERVICE!

I called to update my package I spoke to a gentleman on Sunday after waiting on hold for an hour talk to him for an hour and he told me I could get an upgrade package and keep my super channels which is WGN KTLA WPIX and one other one for 2.99 because I was grandfathered in at a 1. 99 for all four I said sure it's only a dollar more upgrade my package. I go home the next day and my channels are not coming in so that guy's name was Ryan that was on Sunday on Tuesday I called back and spoke to a man named Hadi I waited on hold for another hour and then half an hour spent trying to explain to him what package I was promised and asked why I wasn't receiving it he didn't understand what I was talking about kept putting me on hold and I told him I had to work because it almost been two hours since I originally called them and I was going into work now. he then asked me to go on hold again I hung up the phone when I got home that night I noticed I had extra channels channels I never asked for I called them and said why do I have all these extra channels they said that Hadi went ahead and changed my package and I was paying 15.99 for the super channels that I had to ask for instead of 2.99. First of all I did not ask him to change my package especially if I found out I was going to lose my grandfathered 1.99 for the super channels I would have refused it kept my original package and when on my way. I called back and now they are saying because my package was changed and upgraded I am no longer grandfathered in for the d
1.99 super channels it's going to cost me 15. 99 I was only under the impression it was going to be 2.99 which was the reason why I was going to upgrade my package but because I kept getting put on hold I hung up the phone and did not complete the transaction Hadi went ahead and took it into his own hands to change my package for me now they're telling me Oh well too bad you get nothing you can't get grandfathered back in when I did not change my package. I asked the last gentleman that I spoke to which I was on the phone for about 3 hours with name Isaac he said that he would have supervisor call me the next day at 11:30 and I'm still waiting for that phone call that I have not received from anyone. I have been a loyal customer for many years I do not understand why I'm being treated this way I've already had this happen to me.

Home and Cottage pkg vs. 2nd Home Account - COMPLETE SURPRISE:
I phoned in because our pvr stopped recording 2 programs at the same time. This brought to the person's attention that I needed the service at our Winnipeg home and we also have a cottage location which is where the technician was sent to.  Pierre from Montreal immediately phoned my Winnipeg home saying all our connections were stopped (we have 3 in Wpg and 3 at cottage) until I set up what is now called a 2nd Home Account.  If the Home & Cottage packaged ceased in 2013 (according to Pierre) why were we not contacted or emailed or a letter sent stating this.  I am completely taken aback that all 6 of our connections were stopped.  This is not our fault at all if the Home & Cottage pkg was changing to something else.
While on the phone, I asked Pierre to please stop using the stupid analogies he was giving as to how 2 bills work such as hydro bills etc. because that was condescending.  When I asked Pierre to throw something my way such as another recording pvr or to update the old receivers we have, of course he stated he could not do that as he was from accounting.  Yet its amazing how fast he called me back as soon as I told the customer service rep the technician went to the wrong address.  About 3 weeks ago when the pvr first started acting up a customer service rep sent out a new power source and that came to our Wpg address so why would the technician show up at the cottage?
I extremely unhappy to learn that for the 2nd Home Acct I will have to pay 50% more of the existing cost. Yet Pierre from accounting cannot give me any added bonus such as another recording pvr or upgrade our old receivers.

We have been satellite subscribers since 2000 when we bought a cottage with the service. It was Starchoice then and we could pay one price and have it at our home and at the cottage. This worked out great as we took a premium service because we were only paying 1 fee. Then Shaw bought Starchoice and things started to change. We are need service at our home but to get it I have to start paying 50% more a month to have the 2 locations. We stayed with shaw because they were the only service that didn't charge for 2 places.
Why is it they can change the conditions of my contract without telling me? I'm really ticked off now because after being out of the city for the summer I have almost no reception because of a neighbor's tree and my dish needs an upgrade for a 3rd satellite. My bill is always paid on time. I've started shopping around for tv service providers although I really don't want to change I want the agreement I had to be honoured.

I returned my equipment to shaw almost a month ago and I confirmed twice with service representatives that they had the confirmation number from O'Netrix saying I returned the equipment. Shaw sent me to a collection agency even though I confirmed twice over the past month that the problem had been fixed and that I don't need to worry about being sent to a collection agency. I am so upset. I have been dealing with wildfires all summer and I told shaw I could not return the equipment until the end of August. They had the note on my account and said I had until August 30th. I returned it about a week before August 30th. After I returned the equipment, I even called and confirmed with Shaw and gave them the confirmation number. I did so again last week because I got a letter in the mail saying I would be sent to a collection agency! This is absolutely mortifying. After this experience, I don't think I will trust Shaw again to provide internet, TV, or phone services. I have repeatedly spoken with Shaw about my account and they CONFIRMED I would not be sent to a collection agency because it was an error on their end! I did not deserve to be treated like this.

Tried to cancel cable subscription. Couldn't get anyone on the phone. After 40 minutes hung up. Went to Metrotown kiosk to cancel. Got the most ignorant rep named Mila. Kept spouting "it's policy" but she didn't understand what she was saying. Came in frustrated but left mad. Will never ever use Shaw again. Mila should be fired. Worst, most ignorant rep I've ever encountered in any industry.

My 85 year old mother was absolutely distraught and in tears after being on the phone for four hours trying to re-connect her cable. She spoke with four different representatives, in different locations across Canada, couldn't understand the broken English of one representative, asked to speak with the supervisor several times, was put on hold over and over again, 2 of her calls were dropped, every time she spoke to a different representative she had to answer the same questions again, they told her they couldn't find her address so she ended up buying a satellite dish after being so frustrated she didn't know what else to do. This is shameful, disrespectful and disgusting treatment towards an elderly woman who had to endure hours on the telephone trying to get service and never being able to speak with a supervisor when she asked! Shame shame shame on you!

I came home today to no internet, television, and phone.
After phoning customer service and unplugging, plugging, powercycling and moving my router; the customer service representative I was on the line with told me my service was disconnected due to feedback. 3 attempts were supposedly made to contact me by phone. There is no record of any calls to the number he said was used. Furthermore, no notice was left on our door or in our mailbox that this had been done.
I spent the better part of an hour on the phone before your rep even discovered this.
NOT ACCEPTABLE
I understand why the service needed to be disconnected (If in fact, this is the case), but disconnection of services with no notification is not OK, and I believe it to be a violation of our agreement.
I am very angry and disappointed with this incident. I have been a shaw customer since shaw took over Videon in the 1990's.
I demand restoration of my services with no charges, and this month's bill for free.
I am seriously considering moving to a different provider...