Shaw Communications
Reviews and Complaints

I don't know about you guys I have being Shaw for $100.00 a month and my invoice is so high I don't understand it.This is for my so-call 3bundles of $90.00 a month. That invoice looks so confusing and more misleading to me.The top part of the invoice kinda looks good and when look at the bottom that's totally different.How do they do that anyways.

on 8/12/15 we called Shaw to discontinue cable service on acct #[protected] and #[protected] effective 8/19/15. on 8/12/15 we contacted Teksavvy to order their service. (as they are using Shaw's infastructure this seemed like it would be an easy conversion). We registered the new new modems with Teksavvy upon ordering service. Every two days we get an update from Teksavvy saying that they are awaiting response from the vendor (Shaw) to provider a date when a technician can switch our service. On 8/19/15 we contacted Teksavvy and asked if we should continue our service with Shaw to avoid disruption of service. They acknowledged that this would be advisable, as Shaw has still not provided them with a service date. They also noted Shaw has been causing some delays for their customers. On 8/19/15 went in to a Shaw customer service center and had them from the shut off request. Also asked them about 3rd party access and they said they couldn't provide any information or make any notation on the account as they are completely separate from the part of the company that leases out the lines to 3rd party vendors. As of 8/23/15 we have yet to receive an acknowledgement about our service being switched from Shaw to Teksavvy. As all lines and hardware are in place this should simply involve some online switching of mac addresses and service provisioning. Is there some way that Shaw can be held accountable for acting within a reasonable timeframe?

Shaw Cable refuses to pay me for the refer a friend program that they have in place.
I personally set up over 17 new customers to Shaw Cable because they promised me a $75 payment to my Shaw Cable bill for each new customer I brought to their company.
Now they are not honouring their promise.

I signed up for shaw cable service in 2014 for a friend. When he couldn't pay, I called shaw to cancel, returned the equipments and paid the outstanding balance of $185.84. They ended up not recording the payment and sent me to collections. I talked to them back and forth several times and told them that I paid this balance when I returned the equipments and paid for my shaw bill at the retail store in the mall. They still claimed that I did not pay the bill and are requiring me to pay the balance. Shaw is so rich but behave like slum lords. They are so unprofessional with their documentation/record keeping and scam you off every penny. Now I am stuck with a collection bill and a payment to make. I can't wait for Canada to bring other competing internet/cable providers like they have in the states. These people need to be audited and sent back to accounting school.

Bought and installed Shaw Citadel Luxury Vinyl planking product on the advise of our local retailer. I layed the product in early 2014 in a rental home that we put up for sale and did not rent out. Left the area for a few months and came back and found the product all buckled up. Called Shaw and they said "it was my fault" because I did not run the air conditioning all summer in my absence. Brand new product, 25 year warranty, never lived on and it was my fault...Shaw warranty is a joke

Shaw said they would match Telus for same amount per month on a special.
Got tv installed then tried to ask what amount we were going to pay per month and were told that they could not tell us that info. After an hr on phone finally someone in the long line of people we talked to, told us the amount we were to pay and it was not the amount agreed upon initially that matched Telus.
Of course the person is no where to be found and no one has any record of the first conversation.
We then tried for 2 hrs unsuccesfully to un install the tv and no one would listen.
After the 2 hrs finally got it removed.
We are done with shaw and will tell anyone and everyone not to buy from shaw.
Mis comunications we are told it was, more like Lies.

on.. so I tried it .. Trying to save money .. Then another bill came I contact Shaw recently asking for answers .. The manager said I agreed to being billed for services after extention .. did not .. I explained I have no satilite here as it remains at my old home .. I liked Shaw would like to have them again.. some time .. the man said that i was told to check out prices for bell and compare then start up again.. still i had this charge 200.. i just did not know what to do.. so i said just to get off the phone ok.. i did not agree to be billed i said no bills . i knew that I would not change because of cost.. shaw costs me more .. still this Guy David said i would be charged 200 still i was so upset over this .. felt as a customer that it was true only about the sell .. shaw turned out to be nothing i thought it was all these years .. a company that cared about the people .. i found out my account was debited when actually I had a credit of 112.00 they took out another payment .. this fella David did not care and was rude .. i had to cancelled my account by my banks advice .. i received a bill for 350.00 I called the company talked to a manger who was cold rude and would not budge he did he told me that i agreed to be charged when seasonal break was over.. i did not i was under duress .. had a company and did not agree to any thing.. would not agree to anything .. I said this is wrong poor way of dealing with a good customer the man laughed ... like i was some person who did not pay their bills .. i do .. and have always been on time .. i said i will look into what i can do he said do what you must this is how it is treated me badly unexceptable ... is this how you run your company .. treating customers this way.. no way to get them back .. if you treat them badly .. they line your pockets .. no customers no company ..

We switched from to Telus & they told me they would discontinue seervice for us, I made a recording to do that. Shaw never stopped service, therefore we were double charged. We had numerous talks with them over charges, recordings & such they said we never stopped them, it was up to us, not so, they sent us a bill 4 months later. now we find that they have destroyed our credit. We have worked for 8 years after bankruptcy to get good credit now apparently we have none Thanks to them it wasnt even our bill, it was Shasws to pay. what do we do, hire a lawyer? PS there is more to it than that, but it gets complicated and my husband was the one who spoke to them,

Shaw Cable
PO Box 2468 Stn.
Main, Calgary, AB
T2P 4Y2

Re: Bill for:
Kowality Builders, Inc.

Shaw confused us with the people who moved into the second floor of the home we live in. We live on the third floor (for 10 + years to date). Shaw added $582.55 total charges to our bill over the period of February 22, 2013, through June 12, 2013. Shaw credited back $359.86 against these charges, leaving a balance of $222.69 still overcharged to our statement of billing.

The overcharges, were to be billed to the people who moved into the 2nd floor. We are and have been on the third floor for over 10 years.

After calculating Shaw's statement billing errors against our bill, we agree that we owe Shaw $160.05. Period. We will NOT be held at gunpoint to pay for a company's billing errors. Extortion Fees are illegal.

We sent a letter dated April 13, 2013 to Shaw outlining this information. Shaw did not respond except to send us another billing statement with charges listed incorrectly AGAIN. Several attempts to contact Shaw have resulted in NO Resolution - A true time-waster for us.

To date, Shaw has not responded to our letter outlining these extra charges and fees. We contacted Shaw by telephone to cancel our service prior to the letter dated April 13, 2013. Then again we requested that they cancel our service in the letter dated April 13, 2013 (2 requests were made to Shaw to cancel our service - first by telephone prior to April 13, 2013, second by letter - in our letter dated April 13, 2013 - hand written on bottom and on bill - 2 different places). Shaw ignored all requests to cancel our service and did not cancel our service, but instead charged us an additional month of service on May 15, 2013. Absolutely Unbelievable "Customer Service." PATHETIC.

Any help you can give us is greatly appreciated. Shaw operates from a money grab position. Their customer service is non-existent and they are thieves of the worst kind. This is theft and extortion plain and simple and a business allowed to operate this way should NOT be in business.

Shaw cable is an extremely disrespectful company. They recently relocated a utility box directly into our yard. It use to be on the property line and now it is directly in our yard. I understand that there is a utility right of way there but the thing is that they have options of placing it elsewhere. After a couple of weeks of trying to get it moved to a more reasonable location they just sluffed me off and said they are within their rights to put it there and its staying. They just don't care about my property or anyone else's. I explained to them that they are blocking my winter parking spot for my 18ft trailer but they don't care. Very disgusted with this company.

While watching CBS Good Wife at 7:00 to 8:00 pm on Sunday April 21, 2013 from Spokane Washington, Global TV Calgary kept cutting into the show I was watching with Celebrity Apprentice. This happened numerous times, ruining my enjoyment of Good Wife. I understand when both stations have the same show on, Shaw overrides the American feed. No where on a Canadian station was Good Wife showing on Sunday . Shaw's greed at having to get advertising dollars while Good Wife was on is crazy, the ad's timing did not line up, continually cutting my show off. Who I complain too, this can not be within Shaw's license? I tried calling Shaw while this was going on last night, but of course you end up in voice mail hell. HELP, I don't want this to happen again.

Customer service agents are rude and careless to customer, they insult customers,
no empathy just plain rudeness i would never recommend there service to anyone
as they have horrible customer service .
its time customer step up and make complaints on Shaw direct TV for treating there customer bad

I always pay my bills on time.
In November 2012 Shaw Cable double billed me for cable services. I disregarded what they showed me as arrears, and paid the regular fee I owed. The next months they double billed me again, and the next month, again.
It is evident Shaw will not correct their initial billing mistake. Please help me. I am attaching all four statement for your perusal.
Yours truly
Kathie Bondar

IP-Relay is a service that translate from voice to text in real time and translate text to voice. 80 to 85% of relay operators type average of 20-30WPM. A lot of spelling errors that led to some confusions. Very frustrating. Does not relay every words but summary of what they are said on automated. The worst relay service I ever seen compared to the US. Very professional. Does not relay who they are. Very vague. Not informative enough of surrounding. Very oppressive service.

My wife and I booked a weekend stay at the Shaw Hotel and Spa this year for our 9th anniversary. Although the per night price seemed expensive, we figured the room and spa would be worth it. When we arrived in the late evening, we were extremely disappointed. The rooms were described as traditional and elegant decor, although we found they were anything but. We were led up a narrow staircase in the back of the building through a parking lot where there was an old musty smell and countless stains on the carpet. The rooms did not fair any better with mirrored walls, an emerald greed jacuzzi in the corner of the room, missing pictures and holes in the walls. We immediately complained to management and although they agreed to change our room for the evening, we were out of luck the following day. We decided to tour the spa and found it wasn't even connected to the hotel and looked like a local barber shop. We decided to immediately cancel our reservation, but were told by management there was nothing they were not affiliated with the spa and we would have to call the next day. We did, first thing, but were told we would be charged anyway due to their cancellation policy...over $500 for services that we never got. I have been calling and emailing the hotel management for two months now, without any response. The only response I ever received was to a hotel review posting where management denied everything, including the credit card charge which I later sent to him as proof. Two months now and no callback, so I continue the campaign to let anyone planning to visit Niagara-on-the-lake know about this hotel. Visit it before you book it.

With my household's current plan, I have, and quote "up to 25 Mbps". It doesn't take a computer genius to know that 25 Mbps is equal to 3.125mbps (25Mbps/8). I get download speeds of up to 200 Kilobytes per second. Now you do the math for me, how many times smaller is 0.2 than 3.125. That is how much percentage of speed I am being cheated by Shaw. The peak speeds we ever get are around 7-13 Mbps. This usually occurs in the early morning or in the middle of the night. I understand that the service is cable internet, and not DSL; hence with multiple users comes less bandwidth. But this is unacceptable. Had I a consistent speed, even a mediocre 13Mbps, I would be pleased. No. I get less than that, FAR less that that (1-6 Mbps on average). When contacted, Shaw simply prompts me perform what they call "troubleshooting" (really just a bunch of silly procedures to trick internet dummies into thinking that they're trying to fix the problem). The troubleshooting pretty much always fails, and their best gimmick is telling the customer to "unplug and replug the modem". This often does the trick, but is not a practical solution to this persistent problem. Obviously, if the problem comes back then there is still something wrong, and Shaw has not fixed a thing. And the especially infuriating part is that when I call them back, there is always a new customer service representative that doesn't know what has already taken place, and just tells me to do the same things as the previous representative did (the same old procedure that doesn't fix a darn thing: unplug and replug.) Never do they actually send in a technician, or give me answers that I am seeking. I have contacted them COUNTLESS times, and this is getting old. I am going to switch providers soon, but not before I complain about how awful their service is. I have never in my life been as infuriated as I am by this single company.

Tried to make phone call yesterday morning, no phone service. Tried to use internet, no internet. Called Shaw cable who said they will look into it. A shaw technician disconnected wrong cable in apartment block. I asked to speak to a supervisor who didn't return my call (on my cell). I finally get someone later on in day and am told they will send a tech out tomorrow. I had many important calls to make and said I need to use my phone today and since it was your mistake take care of it today. I kept calling and they said someone will come out today an overbooking had been approved. That did not happen. I just got my service reconnected at 12:30 today. It was a money issue and inconvenience for them and they basically disregarded my situation and did not take responsibility for their error. When I asked to speak to a manager, I was told they don't hande issues like this and a supervisor can help me (they did not call back and did not take my issue seriously) Good bye Shaw.

I got home on Friday after work and as usual, attempted to order a VOD movie to relax after a long week. I found that the VOD had been disabled. I reached a C.S. rep, who informed me that I had a balance of $21 past due, so my VOD had been disabled. I told her that I had paid the amount on my bill, but she said that as I had ordered more movies since the billing date, I owed more than the amount. Of course I was livid. As consumers - we pay what our bill tells us to pay. She referred me to manager, who went on to explain about billing cycles etc etc. I continued to push the issue in regards how I was to know what I owed, other than what the bill stated. He said he needed to check into the issue more and would call me in 5-10 minutes. After 90 minutes, I called back, and reached another C.S. rep, who referred me to billing. I got the same story, and after holding off and on for 45 minutes, I was connected to a different manager. He said this happens on occasion due to the way billing works. He also said there was nothing he could do, but that there would be a new billing system in about one year. He said that I would simply need to pay the $21 to have my VOD restored, even though my bill reflected no more money owing for almost 2 more weeks. Terrible process. Deplorable customer service. I don't care about being without VOD as much as I care about being treated like I don't matter as a customer.

Well, it all started about 2 months ago. I was on my way out to go swimming with my family. I got a call from a Sales Person by the name of James. We where with Telus and everything was just grand. We had problems with Shaw in the past and so I honestly was not interested in them again but this James guy called my house and said they are performing a "getting customer back" promotion so I was OK. He said that he could offer me all my services on their new gateway system phone Internet and TV for 124 for the first year and then it goes up a little the second year and a little more the third. I repeatedly asked him if I have to purchase any equipment and he repeatedly advised me that this is NOT a purchase. I then put him on speaker with my daughter and my husband which he also asked this over and over again. He kept repeating that this is not a purchase at all that it was lease. So I was OK it will save us some money...what he did not explain was it was a lease to own...so I got screwed.
I had the service for a month and after 3 calls to their tech support about the crappy gateway I was like wow maybe it is time to go back to Telus. Then the next day I got a bill in the mail for 1300, I was like WOW! I spent 7 hours between customer services reps, reps here in Red Deer, and supervisors, finally I had a supervisor say you pay us 199 for the month and a bit for service we have had problems with this sales rep, and return the hardware and we will allow you to be on your way. I am sick and can not handle this stress so I was like YAY! Someone will to help when I got duped, someone taking advantage of someone on medication and fighting cancer so I was happy that it finally would be done. So I disconnected all the crappy hardware and tried to return it, and I was verbally assaulted by the lady at the counter, finally she calmed down to listen to the storey and she took the hardware, so I was like OK, now this is behind me. Then not even 5 minutes down the road, I got a call from a different rep who said that I will need to pay for the equipment...and I was like WOW, I just returned it like the supervisor told me. No No No, you have to pay for it. So I then said what you want me to go back and get it, yeah and you will then need to pay for it at that time or we wont release it. So I was like well I don't want it back well it is going to go on your credit if you don't pay for it, so I was like, why would I pay for something that does not work or that I don't want. So in the end I got duped, James got me, Calab the supervisor got me, and all the other customer service reps...so a warning to all those out there, be-careful of being lied to by Shaw and their sales reps, stay with Telus, they have far more integrity