Sheer Cover
Reviews and Complaints

You can find good mineral makeup on ebay. I received mine in the mail today and I only paid $21.95 for a full kit including brushes, and free shipping. Will last a few months with regular use. Mineral makeup contains no fillers, and it looks like you don't get much for your money, but you really do. Check the ingredients before you buy - the best mineral makeups will have very few ingredients, and the top three ingredients will be zinc oxide, titanium dioxide, and iron oxides. Avoid fillers and rice powders, ultramarine, and talc. I am not shilling for any mineral makeup sellers or companies, but I researched mineral makeup (and everything else I buy) thoroughly before setting money down..the internet is a vast information source, check it out before you buy it.

You and all the others are right on. Sheer Cover is ripping us off. I too ordered and never thought I would be charged $116. I was not told that I had to make 3 payments. When I learned this, I called them and was told that it was over 30 days and I could not return the product. Luckily for me I used my credit card and since no where in Sheer Covers packaging did it state that the product had to be returned within 30 days, my credit card company removed the charges and now Guthy Renker is billing me. I called today to request they stop harrasing me but they said I owe them the money and that they will continue to bill me. I stated they cannot bill me for a product that was returned. The rep said that he see's that I returned the product but it was after 30 days so he will send the product back to me. I told him not to bother I would refuse shipment. He said we will continue to bill you and report you to collections until paid. I am now reporting them to the Pennsylvania Office of Attorney General. Everyone should report them and maybe we can have them shut down! They are not above board and I am hoping at a min they will be fined.

they charged me over 100$ and i was shocked. i returned the items a month ago, and still didnt get my money back ? horrible experience ! DO NOT TRUST THIS COMPANY EVER !

I returned a package to them per their instructions and requested shipping confirmation over a month ago; when I track the package it has been scanned in Des Moines, Iowa several weeks ago, but not yet delivered. I have to go to the post office and ask them why it still has not been delivered (it is a P.O. Box, so it's not as though someone has to be there to accept the package). I'm beginning to wonder if they are giving a false box number so it can't be returned. In the meantime, I've received another kit in the mail and keep on getting billed. This company is fishy. Good luck to you. If I ever get this account cancelled, I will never order anything from them again.

Wow, this company has just got 2 complaints on the same day. Now I'm REALLY worried! Good luck with your battle. I have a feeling we might need all the luck we can get. ###.

Thank you for posting this complaint. I was intending on buying the product but thankfully I researched complaints first

They are still doing this. Their website shows the intro kit of $9.95 and the next kit is $29.95.

They do not state that that next kit is $29.95 x4!

I did like the makeup. My face stopped breaking out. But I am not paying $128.00 for 120 days of makeup. I dont spend that in a year! I am not Leeza Gibbons who can afford that type of lifestyle!

by reading all d complaints i don knw whether i ordered a gud product or not...i'd ordered for $29.95 n its being more den 10 days n i din't receive ny product ...i must say d service of sheer cover z vry poor ven it z already said d day transaction will b 7 to 10 days...
i wish i wont get d same problem lyk d 1 who get.. in extra charging...

DO NOT ORDER THIS PRODUCT! THEIR BILLING IS A CROCK. I saw the infommercial on Sheer Cover and decided to order. I was only supposed to be charged $29.95. Before I could open the first package, a second package was sent to me and I was charged $39.74. What happened to the "try it for 60 days" "money back guarantee". I had called to cancel my order, and two weeks later, I was charged AGAIN, $29.95. I called customer service again, and she said, "well, there was another package sent and you have to make 3 payments of $29.95 for the product. HUH? I canceled my order... Now I am sending back TWO unopened packages, so that I can TRULY cancel Sheer Cover for good. But will it really be for good? I am so glad I didn't try it, because it sounds like the make-up is not "up to par", to say it nicely.

I was up early one morning watching infomercials when I seen the sheer cover advertisement, I immediately phoned in my order which arrived in a timely fashion November, 2009 next order arrived early December 6-9, 2009; mind you in the first shipment it states I will be receiving four shipments, January 2010 I get my bank statement and it shows my account has been debited for asheer cover. I contact Sheer cover via telephone it took forever to actually speak to a human in customer service when i inquired why my account was debited for make-up I never received; she replied in last shipment received 90 day supply! I was astonished I received clenser and moisturizer, one brush and cvoncealer she further went on to state my account will be debited one last time in february 2010. i politely informed her that this is a rip off when it clearly states i will be receivibg [4] shipments and I've only received [2], I will be filing complaint with the "Better Business Bureau"

Its easy to get in the "club" but a real hassle to get out. You can send back your order and cancel your acct. and they will still bill you. I should have listened to other people. Sheer Cover is a bunch of con artists.

I have tried to cancel my order three times, not only were their customer service reps rude but they constantly try to sell you more product during the cancellation. Be Aware-They will not give you a cancelation number or a cancellation e-mail. Not only that but they said, "you have never tried to cancel with us before". Well it is really hard to prove you have cancelled with no documentation and the cycle continues. STAY AWAY from the SHEAR COVER trap, their product isn't even good...

Called sheer cover customer service and a representative answered, who for some reason was talking strangely. I gave her my name but she was very rude and she wasn't giving back any answers to my questions. I asked her if she was looking up my name and then she tells me the name of another person and when I told her that is not my name. She says, "R u sure?" Simply hilarious! BAD customer service. I cancelled my account with them. I asked her to transfer me to another representative and she says to call back again. I asked her her name and she hangs up. BEWARE.

Couldnt agree more!

I also am having difficulties with Sheer Cover and getting a refund. I cancelled my account and was told a shipment was already underway. In the meantime I was charged in November and December. Under there policy you had to return product within 60dys to get refund. Well, I received my shipment Nov28/09 and returned it by Jan 18th/10 once I found out how to proceed to get my account cancelled. Since this falls well within the 60dys, I feel I should have been credited my earlier payments. However, since January I keep getting threatening notices that I must make final payment for that order and no credit in site for the previous two payment withdrawals.
I finally got a response today and was told unfortunately the return of the shipment was past there 60dys. Well, if I count the days I am under that time frame. So, in order to not get a collection agency after me I have decided to make there final payment and I requested that the shipment be returned to me since I have now fully paid for something I no longer have. So will see if this happens.
I will not recommend this product or company to anyone, if this is the type of service they offer and don't stand behind there policies.

Good luck Leslie! I have been fighting with SC for months. They sent me out a shipment when I was not due one, and they debited my account without my consent. I have made several calls and have gotten no where. Because of their charge coming out with out my knowledge, I had several checks bounce, which is very upsetting for me because I do not write bad checks! My bank has taken care of it and refunded my money, can celled my debit card that SC used and said it should be no problem for them (my bank) to get the money back from SC. I just received a phone call today and SC is refusing to refund them. So, I am having to sign another letter with a notary at my bank and they are trying to get this settled but I am not feeling it will be. I too called SC back and they are saying I have to sign a return affidavit of which I was never told about before. Once this is cleared up, I am canceling...which is sad because I love their product. So I wish you the best of luck, not sure you will have any.

Yes, Even I faced the same problemand lost around 150$ ! please dont buy this product..

As I posted on the other persons complaint You Are Wrong!
Sorry for your trouble but previous person is wrong you returned it too late .
How would you feel if somone owed you money or credit on credit card and did not do it for months.
Their policy is return with 30 days and they will give you money back. After more than 30 days they probably inccured cost by hiering colection company to get money from you.
I was selling stuff too somtime ago and I would not wait for months for payment or return without doing something(yes they are company but they are not in the bussiness of giving people stuff for free).
And why did you not return it when you supose to, did you realy think that they will give you stuff for free?
They have clearly specified return in 30 days even if you try it and don't like it.
So again why didin't you?
I can understand other people complaints and I read them all but yours realy dose not make sense.
If you kept items over the required time you should pay for it and not sent it just when you feel like it or when was too late.
Tell people truth you wanted get it for free and when you realized they will not go for it you sent it back(too late).
Now it is your responsability you have to pay. Not even any lawyer would take your case it was your fault and your stupidity to sent items back if you alredy owed for them and there was no reason to send them back.
And as I sugested to your " late returner friend", if you don't want to pay for "nothing' maybe you should talk nice to company and they will sent the items back to you when you pay for them(and give them to somone for gift).
And bay the way, you liked the product not like your "other friend" because you kept one. So in your case realy makes me think you just wanted for free.
I am realy sorry for you but this time it is your Fault.

You should immediately call the Corporate Office of Guthy-Renker.

Guthy-Renker LLC
41-550 Eclectic St., Suite#200
Palm Desert, CA 92260
[protected] ask for Customer Relations
[protected] ext# 5001 for Customer Relations
guthy-renker.com

I suggest whether you call the regular or toll-free number for them, that you dial extension#5517 for Renee Miller, a Corporate Agent who has really helped me with my issued with GR. I hope this helps you out!

The credit cards need to do something to protect consumers from these companies that rip people off like this. A lot of them operate just the same and there is no way to cancel and you end up being charged more than you thought and, worse yet, they enroll you in some sort of "club" or service where you keep getting charged for more product (even if you canceled) & it's almost impossible to cancel and get a refund. They are lying when they say it takes days to issue a refund- it takes seconds and there will be a transaction # from the credit card company. Ideally people will get smart and not buy what it usually overpriced made in China junk from these infomercial sheisters.

I suggest you call Guthy Renker's Corporate Offices at [protected] and dial zero (0) for customer relations, leave a message if nobody answers. They're open 9am-5pm M-F Pacific Time.

my bad i probably called at 10/2 but im pretty sure i called just in time before the next shipment w/c was probably 10/5. but still the shipping back sucks if i have to pay for it

similar to what happened to me. i got the $30kit and wanted to cancel the next $100-shipment that was dated to be shipped on 10/1 so i MADE SURE to call to cancel before 10/1. the associate told me it had been processed already and i just have to ship it back to get a refund. so i got the package in my mail today (10/14) and opened the envelope to fill up the return form or whatever. i wanted to make sure i was doing everything right so i called and talked to some lady and asked some things. she then told me if i didnt open anything (including the envolope) i couldve shipped it back for free, so now i will be charged for shipping when in the first place i didnt want it shipped here anymore. how should i know i wasnt supposed to open the darned envelope, when all of the informaton is inside? and then the other ### thing that happened, when i told her that i called in before 10/1 to cancel she told me that the timestamp shows 10/2 was my call date! B.S.! Now I'm lying?!?! anyway i am pissed right now. i havent called back because i think i am too nice to people on the phone so i am gonna have my husband call in later.

I can understand your feelings, but i can only say one thing that sheer cover is the fantastic product, the customer service WAS not good, but it is very good now.
You should try one more time... Take Care ...

I understand your concerns about the new sheer cover studio range (dark). I have tried it and it looks as though I have mud on my face. However, I previously used the "mocha" from the old sheer cover range and I think it fabulous, the best makeup I have ever had. It did adjust to my skin and it was noticeable in a good way. I used a lighter application if using by day and a little more if going out in the evening for a special occasion. Friends often commented and some of them also started to buy this foundation. It was like air brushing my skin. As Sheer Cover are phasing this out I know my days with mocha are limited and although I have come across other make up that is "ok" I still haven't found anything that makes me look a million dollars like sheer cover mocha does. That did live up to the hype. However, I agree that the new "dark" is terrible. I would describe my skin colour as similar to Oprah Winfrey.

Agree 1000%! Actually felt you were talking about me and my experience specifically! I spent ages researching and convincing myself NOT to fall for the hype, but bit the bullet and ordered, encouraged by the knowledge that I could get a refund if it was unsuitable. Unsuitable is an understatement. And I have certainly learned not to fall for the "one suits all" labels on makeup, it certainly doesn't! I have found a range of fantastic products from many cosmetic companies; MAC, Sleek & Bobbi Brown etc, have a number of products, and when I combine them, I get the results I want. So don't be afraid to mix and match! And like others have said, utilise the make up artists in the department stores, the best makeup advice I get comes from them, YouTube tutorials and my big sis!

OMG totally agree with you .. this was the WORST makeup I've ever used in my entire life. Thorough waste of time and money. It made me look ridiculously ashy I couldn't walk out of the bathroom with it on, God forbid the house.

I feelyour pain! I'm what you would call a "in-between" shade of brown. I'm not light and I'm not dark...somewhere in the middle. My experience with foundation has never worked out. I've always had a grey-ish blue hue or ashy look left on my skin. So for years I just stopped trying. Period. Recently I've decided to try it again more informed of how various roducts will affect my skin and found myself at my local sephora trying bare minerals 'cause they had free samples. The makeup lady looked at my skin and determined that I do indeed have golden undertones (which I knew already but it was reassuring to hear her knowledge of the in-and-outs of the unique needs of black skin) so products labeled dark or deep, whatever may not work for me. Aha! I've always known that mineral make up is often infused with mica. Thats just the nature of mineral makeup. Well, one of mica's job is to reflect light. Well, for a dark skinned gal like me, that contributed to that "blue gray ashy" look that's so aweful. I knew that but it just didn't dawn on me that the mica was the culprit. What the makeup lady told me is that the matte version of bare minerals does not contain mica. There in the store I tried the matte version of their powder called Golden Deep. I wouldn't have thought to use anything called matte 'cause I don't need a dry desert look. Well, I was plesantly surprised that the shade not only worked but it didn't give a grey-ish blue hue, ashy dry look at all. I've been freshly encouraged to try make up now. I figure that if I can overcome a bad foundtion experience I can confidently try other things.

Agree with the above- be suspicious of make up products claiming 'one shade suits all'. It doesn't! Different shades will reflect light differently, looking totally different from one to another. Foundation being the most important to make sure you blend well!

Sheer Cover set off alarm bells when I saw that 'Dark' catch-all. It reminded me of the sad time in UK when there was no real products for us on the high st. Still isn't great, but at least a big Boots store sells Maybelline and Revlon.

For ladies of black skin tones- aside from the usual suspects, try prescriptives for foundations you can have blended to suit shade and skin needs. A good department store will have it. I'm lucky being in London (thank god for Oxford Street's Selfridges and J Lewis cosmetics hall!) but other cities will have them- certainly worth taking the time for a quality, reliable base that'll set you up for whatever look you want to achieve.

Good luck!

I DID NOT ETHERIZED THIS COMPANY TO TAKE 29.95 OUT OF MY ACCOUNT ON 1/4/2011. I WANT MY MONEY BACK.

Yes Blue-eyes, I had exactly the same thing happen, but with a twist. I had my Visa card skimmed and a few illegal transactions took place on 4-5 February. My financial institution cancelled my card on 6 February. On 12 February there was another illegal transaction from GRC Sheer Cover. I rang my financial institution to find out why, if my card had been cancelled a week earlier, money had come out. My financial institution said that the company had "forced" the transaction through - grossly illegal, but it's done. I now have to go through the Visa Dispute Form all over again. This company is obviously very crooked and should be deregistered.

I got the problem that money was taken from my account by this company (GRC Sheer Cover), of which I even didn't know the existence; so I certainly didn't order any product or whatsoever. I was contacted by Master Card that possible fraud was going on with my card. I authorised Master Card to block my card immediately and in the meanwhile, I got a new one with another code. I also filled in a fraud form to get my money back. In case of unacceptable charges or fraud, take immediately contact with your card provider, they can stop the illegal actions with your card. You will also get your money back.

Just call your credit card company to dispute about the unauthorized charges. You should get all credit from your credit card company for these unauthorized charges. Or at least, you can just have your card number changed to avoid further charges.

BULL.

Sheer Cover accepted the conditions of the scenario when they took back the UNOPENED BOX! They never sent it back to me.

I am paying $97.00 for nothing? NOTHING AT ALL? That is horrible.
I did not get a product. I returned it.

THEY ACCEPTED MY CONDITIONS. They never offered to send me the box again and have me pay for it. I will NOT cow-tow to their corporate greed.

It is funny what lawyer will not do for money. Take silly case like this even if customer is realy wrong.
Yes I did realize you are advertising your services on this site.
And sorry not all of us want yor services at least 2 of us in this case if you read everything, think that company was right.

all you people should get prepaidlegal services check it out www.prepaidlegal.com/go/jbrush

Sorry for your trouble but previous person is wright you returned in March when you got it in December that is 3 months after.
How would you feel if somone owed you money or credit on credit card and did not do it for 3 months.
Their policy is return with 30 days and they will give you money back.After 3 months they probably inccured cost by hiering colection company to get money from you.
I was selling stuff too somtime ago and I would not wait 3 months for payment or return without doing something(yes they are company but they are not in the bussiness of giving people stuff for free).
And why did you not return it when you canceled account in January did you realy think that they will give you stuff for free?
They have clearly specified return in 30 days even if you try it and don't like it.
So again why didin't you?
I can understand other people complaints and I read them all but yours realy dose not make sense.
If you kept items over the required time you should pay for it and not sent it just when collection agency called or when was too late.
Tell people truth you wanted get it for free and when you realized they will not go for it you sent it back(too late).
Now it is your responsability you have to pay. Not even any lawyer would take your case it was your fault and your stupidity to sent items back if you alredy owed for them and there was no reason to send them back.
If you don't want to pay for "nothing' maybe you should talk nice to company and they will sent the items back to you when you pay for them(and give them to somone for gift).
I am realy sorry for you but this time it is your Fault.

I WILL NOT own up to it. Sheer Cover accepted my returned UNOPENED package. They never sent me another kit after I called to complain. I am supposed to pay $97.00 for NOTHING?

That is not logical and I refuse to pay for corporate greed.

You returned it outside of the return policy date, it does not matter if they got it or if its in good condition...this is why there are return policies, if people just returned things whenever they wanted and nobody cared why would companies have return dates? For people to ignore them? This is YOUR fault, own up to it.

Sheer Cover - sent back -

This is the exact same problem I am having, I just received a letter from the collection agency that said they would settle for half of the balance. I also have the signed return recipt showing that Sheer Cover received the package last year new and unopened. I refuse to pay anything because I have nothing. I just sent the Sheer Cover a note and reminded them there customer service sucks and asked them if they would like to have a class action law suit against them if anyone is interested.

I have been a SheerCover customer for 2 years. Not only am I completely satisfied with the makeup itself, I have raved to my friends and family about the awesome customer service. I have several times had products replaced (wrong shade or I ordered the wrong product entirely) and the customer service agents have always been friendly and I was never charged for the replacement products, the additional shipping and was never even requested to return the products being replaced.

I don't doubt that you have had a bad experience. However, you may want to consider that every business has employees that just don't care and are only there for the pay check. Unless and until someone reports these individuals, the problem continues and additional customers suffer.

Providing specific information (name of service rep with date and time of call) to the company would enable these changes as where complaining on a completely unrelated web site, simply allows a problem to continue.

My personal perspective... If you aren't willing to take steps to correct a problem then your "complaint" doesn't hold any water.

You are simply whining.

Hi, I have found that if you phone the company and ask to speak to the superviser . And then tell him/her that you are calling the Better Business Burau . they will usually change their adittude and refund what they illegaly took out. If the superviser doesn't seem helpful, then ask for TOP PERSON! Don't give up . I have tried Bare Minerals, not to bad but color looks like a yellowish to me.I sent it back and canceled and had no problem at all with them . I think I got wrong color. I'm not advertising for them, just saying it appears they are better to deal with. Best of Luck. l.l.

The same thing happened to me today. I was charged 97.84 today. I called them to tell them I did not authorize this. All I got was, I'm so sorry ma'am. There is nothing I can do, because this item has already been shipped.
All I did was order a cheap trial. I did not authoirze them to charge my account for an outrageous amount of $97.84.
The rep proceeded to tell me, ma'am we do have other payment plans. I said, you are not getting it, I did not order this and I don't want it.
Their products sucks. It makes you look like you have dried, peeling skin. It doesn't cover like the tv says. Leeza Gibbons, I thought you were an honest person. How could you be behind a company that rips people off. Especially, in these times with the rocky economy. Unbelieveable.

I completely agree - this is a scam. I paid my balance after one shipment & cancelled the account. I just received a package I didn't order with an unauthorized credit card charge of $97.95. I called and am supposed to get a credit back to my credit card but this is fraud. What else can be done about this so it won't happen to others or to me again?

I saw the info comerical and though for about $30. 00 I could try the Sheer Coverage. I got on the phone and ordered my Sheer Coverage and paid for delivery within 5 business day. I waited and waited and called on day 7, "Oh that has been backordered and we expect it in anyday", called on day 11, due to snow problems we are not open call back in a few days, day 18, next business day, day 19 in process, day 20 next day, finally recieved it after 22 day, was still charged for express shipment. Of course I didn't wasn't aware of it until I opened the envelop. THEN I had the shock of my life the bill was for $115.94, needless to say I got on the phone right then and there. I was never told I was getting 90 days of makeup. Their explaination- because I had ordered the bronzer that made it a 90 day order. Bull-----, I was never, never told that this was a 90 day order, I was told I would pay the $29.95 for the first order, and $6.70 for the bronzer and prep lotion (which I didn't receive) and $5.95 for express shipment. (Which on my second call was told that it was taken off). The customer service person was not at all happy with me, when I told her I was calling my credit card company and requesting my payment be returned to me, as I was sending back their makeup and I was calling the Better Business Bureau. She told me she could take off one of the furture payments, I explained to her, the "she wasn't listening", I'm not paying for something I was not aware of and that that was a shoddy way to do business. She said "she tells everyone that they are paying for 90 days" I explained one more time " I was never, never told that my order was for 90 days, If I had known it I would have not ordered the makeup in the first place. I just wanted to try the stuff out and see if it was something I would like". Well she after talking to her supervisor - (Yea right) she took off the two remaining payments. The bottom line- I'm stuck with make up I can not use becasue it is the wrong color, I paid for express shipment on something that was 22 days late, and I was still stuck with a bill for $42.64. Now I know my original bill should have been $36.65, minus the express shippment. It is the principal of the way that this whole thing has been handled. I don't think I will ever do business with then again.

Sheer Coverage is a huge scam! I ordered the intro kit for $9.99, I tried it . . . really didn't care for it and the next thing you know they began charging me for automatic shipments. I never signed up for them. I contacted them and they said they would cancel me from the program, but that they would be charging me for future installments . . . in total about $120.00! I am sending the package back, after marking it "refused", I have also contacted my credit card company, and I filed a fraud/scam complaint with the US Postal Service. I will never order anything again without checking out the company first. This company is a disgrace!

Thsi company is a total scam and now I am also getting the spin about owing more money and I canclled during the 60 day trial period. The other company ( well actualy the same for Sheer Cover, Guthy renker, is a real pricy scam company. They handle the Cindy Crawford Meaningful Beauty and the reps. opened two accounts for me, youch expensive and I am still fighting over my returning them both back to them and they are still charging my bank account. I did the same thing as the person above me and mailed them UPS with a date and tracking slip and still no refund. Stay the Heck AWAY FOR THESE TWO COMPANIES.

I ordered the trial offer which came with "free" items (lip gloss/eye shadow/blush kit & brush) for $29.95. The actual mineral makeup size was a small sample. I would never pay $30 for that size, without the "free" items the trial is not worth it. A month later (12/3/11), I was billed $47.85 so I called to inquiry why I was billed for product I had not received. I was told that a shipment was being sent out. I told them to cancel my order. The rep said they would cancel, but it was too late to shop the shipment. He said to refuse delivery. It took several weeks to get the additional package. Luckily, I returned the package to the Post Office so I could get a tracking number versus just refusing the package. I was billed another $29.95, but waited to call because they had told me it could take 6 weeks to process my return. I was billed another $29.95 & called and was told that they had not received the return. I then emailed the customer service department with my USPS tracking number. No response. I was billed another $29.95 on (2/24), so I called today (2/27) to ask why I am continued to be billed when I cancelled in December and ask why I hadn't received a credit. The rep told me they did receive my package but it came outside the 60 day return period, so I would not qualify for credit. Again, luckily I had they tracking reciept which showed the package was returned in January. She said they would credit my account $137.70 and cancel my order. I guess if I had just refused the order as the rep orginally instructed I would be stuck with the billing (which would have ended up being about $170 for the trial since I had returned the package). The product was not bad, but the offer is and the price I way out of line with very worthy competitors in the mineral makeup field. Plus, the other providers have better customer service systems in place for returns and credits.

This web site and company is fraudulent! Web site only works to their advantage. Introductory offer is for 29$ for 60 days. They fail to tell you that in 30 days they will charge your account 103$ without notifiying you first. but lead you to believe that you will receive a shipment every 12 weeks. The make up was good quality but the company will scam you.

I am so upset w/ myself for getting this product as others did as well. I am, however sort of happy to know that there are people out there just like me, thinking this is what I could use and hope that it works. What I know now, I wish I knew before ordering the product, cuz now I am facing the samething as others have. NEVER AGAIN!
Now I hope I get my refund(s). Having some trouble doing that. Happy Holidays.

I tried the 29.00 kit as well. I paid with personal check. A few weeks later I received another shipment, this was close to 100.00. I sent it back and wrote cancel that and any future orders. A few weeks after that, Sheer Coverage kept sending me bills stating I owed for a shipment that was 99.00. They said they had sent me a total of 3 shipments. Then I get a letter from some collection agency telling me that the account has been turned over to them and they want payment asap. I sent them a letter telling them to prove it, that I had cancelled the orders and that the trial order had been paid for. I told them I had proof that the 100.00 kit had been shipped back and I wasn't paying them one cent. I havent heard from them since