SHEIN USA
Reviews and Complaints

I have been purchasing Shein clothing and home textiles for approximately a year. I appreciate it the styles and affordable pricing of the items I received.

I found the clothing to be of decent quality. Home Textiles were usually cheaper materials and smaller than presented on the website.

My issue is that recently a purchase was made through a vendor who posted an item that was significantly lower price then other items of similar design. I purchased this item and it was given a tracking number that was fraudulent, as verified through my local post office. I notified Shein and customer service advised that I had to WAIT, twice for the process. The vendor refunded the money, however to repurchase the item would been significantly more money.

In researching the vendor, I noted that all of the reviews on the now closed store had the same review,"item not received wrong tracking number". It seems this vendor sold items at lower prices, put in fraudulent tracking number, and refunded the money once the complaint was made. Why would a vendor do this? To collect payment information and addresses for fraud or worse, to sell my information.

When I brought this to customer service attention, they commented that "it's a pity" and that they could not do anything since the money had been refunded. I had contacted them twice before the money had been refunded and they told me to wait.

I had also provided them with screenshots of all of the complaints, and the now closed store that I had purchased my item from. They had no response regarding this shady vendor, nor any remedy. Just, you've been refunded (which was part of the scam).

I feel that Shein is complicit in allowing their customers data to be compromised by their Marketplace vendors.

I don't know if a remedy can be reached. But countering accusations of fraud with pad answers from customer service is an insult to your customers. Advocating for your vendors who may be stealing from your customers in your name is not good business.

Well I appreciate it the value that Shein offered on its clothing and Home Textiles, I now have to monitor my credit card statements for fraud. I don't know if the trade off is worth it. I will not be doing business with this company going forward and I suggest others take this review into consideration before they do business with this company as well.

In response, Shein has sited their encryption practices. Their customer service never stated this in multiple conversations. I ask again, WHY would a seller low ball items, make fraudulent tracking numbers and quickly do refunds for at least 30 customers before abruptly closing their store. They can make excuses, but critical thinking prevails. PROTECT YOURSELVES.

It was raining in my area last night and this morning. The driver left my stuff out in the rain ON MY DRIVEWAY when everyone has a patio that’s covered and he could’ve easily walked another couple feet so it didn’t have to sit in the rain! Now all my stuff is wet and the boxes have damage.

DO BETTER GET SOME BETTER DRIVERS WHO RESPECT OUR SHIPMENTS

I have 2 packages that weren’t delivered to me even though I was notified that it was. I placed 2 orders, one on June 26 and one on June 25 and I still haven’t received anything. I tried using customer service on the shein app but it didn’t help at all. I tried tracking my packages but all it says is “package was successfully delivered” when I haven’t received anything.