Shipsurance Insurance Services
Reviews and Complaints

Company consistently comes up with new reasons to try to deny claims so we left some honest and truthful reviews regarding their avoidance of paying valid claims. When we refused to remove these honest reviews they said they would no longer insure us. This company should not be in business and should be shut down by insurance and consumer safety regulators. A quick search of reviews will show how bad this company is.

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US.

I used a shipping service to send a parcel on 10/26. The order included two crystal oil & vinegar bottles from Niemen Marcus with $350 insurance. Initially, I filed a claim with UPS, but it was managed by Shipsurance. My claim with Shipsurance was filed on 1/22. I didn't get a response until 2/17, stating I had 5 days to provide extensive documentation, including a receipt I lacked and an attestation from the recipient. Despite submitting what I could, including a webpage for value proof, my evidence was deemed insufficient, and the claim was closed. Further attempts to resolve the issue were met with resistance.

We bought coverage for our shipments and they are not accepting any of our claims. We have spent thousands on shipping costs and package protection. We sell home fitness equipment and recently there have been lost shipments and damage issues. We have filed multiple claims and the insurer always comes up with an excuse not to pay. They claim that the packaging was poor, or that we aren't allowed to ship in that type of box, or we aren't allowed to ship in the same box that the manufacturer sent it to us in. This makes zero sense as some of our products are large and 1. If we re-box it then it voids the complete warranty and 2. suitable boxes for these products that we sell are not available. There was one claim where the carrier lost the shipment and the insurance won't pay the claim because "Due to poor packaging the product fell out". This isn't a little 2 pound product, this is a heavy-duty fitness bike that doesn't "just fall out".

On September 27th, we used Shipsurance to insure a package of high value sent via UPS while using Shipstation. The package, unfortunately, arrived damaged the next day. We followed the necessary steps, submitted pictures, had our customer acknowledge the damage via their electronic form, and provided enough detail to show the extent of the damage. Shipsurance denied our request based on the logo on the outside of the box which was surprising. They claim their policy states that shipping a product in the manufacturer's packaging is excluded, or merely a loophole to avoid having to settle legitimate claims. It should be illegal for an insurance company collecting premiums to deny a claim solely based on that. Since the insurance claim would have been fulfilled on a blank box, it should be honored with the packaging that was used, plain and simple. The packaging excluded also tends to be higher value items, which reinforces the intent of the policy. This is a scam disguised as insurance.

The problem is this company negated to give us the insurance we paid in shippo for a product *** damaged. We want a new monitor or the insurance we are claiming of *** The customer received the package damaged and it was perfectly packed. The manufacturer ship perfectly safe and we shipped like that. However, *** we see sometimes they fly the packages in the air or they throw or drop without care. In this case they damage the monitor and they negated the claim saying "The item(s) shipped contained an excluded commodity." and what a fraud is this. We use shippo to print the labels and we are investing a lot of money and merchandise to ship. They can say anything in any package. Shippo never told us not to ship monitors. Better this company of insurance must be ethic and honest and accept the delivery carrier damaged the package and they need to do the right and refund us. Ti the claim in talk we uploaded the photos and the confirmation of the buyer and original invoices. The tracking number ***AXXXXXXXXXXXXX *** is the claim is ***-XXXXXXXXXXXX

Business offered insurance for a shipping transaction and did not follow their procedures and issue payment for a claim that I have done all my due diligence for and provided all of the requested documentation. They continue to lie and cheat their way out of paying for a claim that is rightfully owed. I have provided pictures to multiple representatives and uploaded them to the portal, yet they claim I did not upload any photos. I have offered to send the item in question to their facility so that they may confirm it arrived damaged to the customer, but they used confusing and demeaning language to berate and belittle me. Needless to say, I did not receive a label and they continued to deny me funds I am rightfully owed for their insurance policy. All of their agents and their supervisor continue to lie to me and say that I have not provided the sufficient documentation despite having provided all of their information on multiple occasions and to multiple representatives. Horrible service, treatment, and representatives who are only looking to cheat the honest consumer into paying for a service that is not provided. They need to pay out the claim that they owe for $203.88.

I filed a claim with shipinsurance for a package sent from my location to the US via a courier. The package, a container with wheels, was properly packed, meeting all required criteria. Upon delivery, the container was completely destroyed due to mishandling. Shipinsurance denied my claim, stating the container was insufficient for transit and suggested using a corrugated shipping box with appropriate packing materials for future large shipments. However, their website lacks specific packaging requirements. The issue was not with my container or its contents but with the courier's negligent handling, leading to its destruction in transit. I have successfully shipped similar containers before without any problems. Shipinsurance's denial of my claim lacks reasonable justification.

I received a letter without any prior warning that terminated Shipsurance coverage for my business Shipsurance told me without any explanation that they are going to terminate my business' third party shipsurance coverage in 10 days. I have been a customer for many years, I called shipsurance to find out the details and was not given any information on why this decision was made and what steps we could take to reverse it. I requested information on the appeal process and was told there is none and that this decision is lifetime and final. This is what they wrote to me: "Due to adverse shipping claims, it is hereby understood and agreed that, effective from the above date, shipments requiring coverage for "***", on behalf of "***", and on behalf of the household or business of "***" or "GLASS OF VENICE", are excluded from shipping insurance coverage issued by Shipsurance or a Shipsurance Insurance Services partner". I feel it is very wrong to refuse to give customers detailed refuse customers to appeal such decisions, refuse to provide a path for escalations, give a business only 10 days to work out an alternative solution for an issue that affects the business in a major way and presents a major business risk, and offer no recourse whatsoever.

The company is stonewalling on following through on an insurance claim and failing to approve payment in a timely manner. Through my shop on *** I paid *** to insure an overseas package to Germany in the amount of *** as I have for several packages in the past. Shipped Dec. 30, 2020 from*** through ***, the package appears to have been lost in the mail. No further tracking information for the package has been uploaded since Jan. 22, 2021. I refunded the customer in full and filed a claim for the loss with *** within the company's stated time frame. This is the first claim I have filed for a shipping loss. Despite providing a full packet of requested documents and a signed affidavit, *** continues to stonewall by asking for documents that have already been submitted. A *** claims representative I contacted by telephone March 4 acknowledged receipt of the packet with the signed affidavit but requested a screenshot of a conversation from the customer in Germany stating he failed to receive the package. I provided this the same day as requested. My insurance claim updates continue to say I have not provided the necessary documents to complete the claim. The company appears intentionally to be making it difficult, if not impossible, for the customer to follow through on an insurance claim.

We own a business and ship packages to customers. We purchase insurance for our packages through Shipsurance. We file claims with them often as we ship many packages. A customer recently received a package from us and the contents were broken. The customer informed us and sent us photos of the item still wrapped in the packing material we sent it in. It is obvious from the photo that the wrapping material had not yet been unwrapped. The damage to the item could be seen through the bubble wrap. The item is a one-of-a kind statue made from Mexican clay by an artist in Mexico. The photo shows that one hand of the statue is broken off. Shipsurance denied the claim, stating that we did not provide photos of the item in its original wrapping material. I re-filed this claim and explained to them that we have filed several other similar claims without photos of the damaged items in their original wrapping material and Shipsurance approved the claims and reimbursed us for the items. Shipsurannce has denied the claim a second time, stating it was a duplicate of the first. We would like for Shipsurance to reimburse us for the damaged item that we insured with them. The item can not be repaired because it must be restored with only the specific Mexican clay that the item is made from and the customer deserves to be reimbursed for damage caused while the item was in transit. Here is the claim #:

I filed a damage claim with shipsaver. I fulfilled the list of documentations required. Notified carrier of damage, Carrier's damage inspection results, Invoice of sale, Verification of payment from buyer. Original proof of purchase of item , photos of damaged item, photos of item before being shipped etc. H Shipsaver is causing delays through dishonest tactics. The adjustor continuously demands more documentation in a disorganized , unprofessional, and unsystematic manner. And demands documentation that was previously submitted. Or places pending docs for redundant information or requires information that could have been ascertained much sooner. . When an adjustor reviews a claim, they can ascertain specific additional documents required related to the claim. shipsaver arbitrarily demands more documentation and creates a lot of back and forth causing delayment and or to preclude its liability for claim payment. . The adjustor removed the letter of non-repair requirement which reflected on the claims status. The adjuster on a recorded phone line established of overriding that requirement. However, after a week , this documentation re-appeared . Whereby shipsaver provided false negligent misrepresentation. I acted upon this false negligent misrepresentation, as a result of which I am facing loss of funds. I have attempted to communicate with the adjustor, but my calls are avoided. Tickets are unanswered. No proper outlines or guidelines related to claims process. Shipsaver is conducting itself with dishonest business practices for financial gain.

I purchased shipping insurance through Shipsurance for a package I was sending in November . The package contained two *** PTZ conferencing cameras. The coverage amount purchased was $***. Upon delivery of the package, the recipient informed me of damage to the box, then opened the box and sent pictures of the damaged contents. The pictures appear to show that the box was dropped, with the end result being a full break of the aluminum frame on one camera, and a failure in the second preventing it from powering on. In accordance with Shipsurance process, I filed a claim and provided the information that was available. They demanded 'three quotes for repair from independent third parties,' but there are no repair shops that could be found who would give a quote. I alerted Shipsurance to this fact and asked what they would like me to do, and they continued to repeat the same demand for quote over and over again without acknowledging my statement. Finally in January, they responded after yet another call and email informing them that the manufacturer was the only one willing to look at the cameras, but they charge shipping and labor ($100+ per hour) to look at the units. Shipsurance then began demanding irrelevant information, such as documentation on the terms of my sale and all correspondence with the buyer. They continue to stonewall and frustrate the process. It has been three months since the claim was made, and I believe they are delaying until the 120 day deadline to produce all documents. They claim that they were waiting on me, but the record is clear that they were blocking all attempts by me to move this forward.

We shipped out a very special record player my son purchased on his own and restored completely. We wanted to send it to a special family. We sent it via Pirate Ship and insured using Shipsurance for the UPS service. It was packed, boxed, and labeled meticulously. It arrived damaged rendering it completely useless. 1. I provided photos of the damages 2. I provided details of the exact problem 3. I submit screenshots between me and the recipient. 4. I am asked to proof the value of this turn table, which I shouldn't have to because I bought insurance and it got damaged beyond reasonable repair. I should be able to get reimbursed even if the damage was to a bag of grass inside the box, I bought the insurance. 5. I provided proof of value showing ended eBay auctions that are actually for higher prices than my claim. 6. I am then asked for proof of total loss value and/or estimated repair. 7. I provide letter indicating that from my son who bought this turntable himself with his own money, restored it to new condition, perfectly working condition. We gift it to a special family and the the family is saddened and disappointed, my son is devastated given how well we packaged it and labeled it. 8. I declined the 70% refund to keep the item, retention, because the cost to restore this turntable is far more than the$250 claim. 9. I'm then told that everything is complete and ready, only to be told you can't open .doc format. 10. I reformat and resubmit only to be told again that everything is ready and now that a new letter needs to be submitted by another third party. There are no turn table, record player repair shops any where near me or even in Maryland that I know of for that matter. My son knows every screw, bolt, belt, and gear in this unit after countless hours restoring it himself.

Just started using them this year for insuring all my packages, and the one time I file a small claim I can't get a straight answer from them. Just started using them this year for insuring all my packages, and the one time I file a small claim I can't get a straight answer from them. I've provided all the documentation they've requested both I and my customer have signed their insurance affidavit. I just need the refund sent to me so I can refund my customer. The request was for $30, I don't have very expensive packages and so when the 1-2 packages that USPS eventually loses happen I want to be able to count on them but based on the reviews I am not hopeful. The item was picked up by USPS on 12/1 at my place of work in Jupiter, FL for some reason or other USPS never scanned the item, so with no way to track it we are assuming the package is lost, as ALL the other packages picked up on that day were delivered. So I file a claim the required 20 days later (per there requirements), fill out all the things, and wait nothing happens for like 2 weeks. So I e-mail them I get an update to the claim form for the customer to sign this affidavit affirming the package is lost as well... um okay so I do that, then I attach another copy of my shopify screen showing the value of the items and the cost of shipping which I also insured. Still nothing, so I send another e-mail, I haven't been able to get a hold of another person, all I've been able to get from them is an update to the claim I asked for help in the e-mail and nothing is happening this whole thing is downright infuriating. They need to let me know what I'm doing wrong, they need to make their process clearer it makes no sense, or they need to actually answer e-mail with clear responses. I'm just angry and wondering whether I should even bother dealing with them and when packages get lost just refund the loss myself, cause what is the point if they won't honor their claims.

I used Shipsurance coverage to coverage the exact amount of my package that was being shipped, $450. The package was severely damaged and products broken and damaged in the box. Because the package I was sending to the individual was so severely damaged and wet, they refused the package and *** returned the package back to me. After receiving the package, I immediately took photos and filed a claim on 11/16. I followed every instruction with Shipsurance required and waited. By 12/26, I still had not heard anything further about my claim so I sent a follow-up email. On 12/26, they indicated that they needed additional images. How many more images do they need of a package damaged so bad that it was rejected by the receiver? How many more images do they need of pieces of broken glass, and bottles in terrible condition? This was an attempt to deny the claim in my opinion. I call Shipsurance on 12/26 to speak with a representative. I go over everything with the representative, she refers me to another representative whom she says can directly help me with the case, her name was ***. I was transferred to *** and got her voicemail, I left her a message to return my call, never received a return call. Instead, on 12/28, I receive an update on the account stating: Date Updated: 12/28 Status: Pending Docs Notes: Without photos of all damaged items we can offer a 50% retention - $225.00 I refused the 50% retention because that is not the coverage I insured for, furthermore, it is not my fault that *** destroyed the package and merchandise, leaving me having to replace the entire package, another $450, in which I used Shipsurance again to insure that package. Today, 12/29, I send another email asking for contact information of their corporate office to escalate this issue. In return, I receive a letter stated that the case is closed and I would receive no refund due to me discarding the broken glass and beat up box from more than ago.

Company paid the claim and are now trying to claim the money back weeks later after we already replaced the customers lost item. We shipped an item to a customer. The item was then lost in transit. No updates for weeks. USPS confirmed the item was lost and the customer wanted a replacement item. So we made a claim with shipsurance which was paid due to the fact the item was lost and USPS and our customer confirmed this. When the claim was paid, we remade the item as all of our items are made to order and re-shipped it to the customer. Once again paying for further insurance. Then apparently weeks later, USPS found the original package and delivered it to the customer. Shipsuramce are now trying to claim the money back from us but as we explained to them. This situation doesn't fall under their, "we don't pay delayed package claims because it doesn't pose a financial loss for the customer" clause because the package WAS lost, it was confirmed to be lost and we are now out of pocket entirely for it if they try to make us pay the insurance back. This is exactly what the whole point of the insurance is. If they feel they incorrectly paid the claim it's too late to change their decision because as a direct result of them paying the claim we remade and resent an item that cannot now be returned at this late date. We did not commit fraud as they seem to be implying. The claim was a valid claim which was paid. If USPS then later found the item, shipsurance needs to take it up with them. We are prepared to escalate this to the highest level because this practice is entirely unethical and frankly criminal. It would be like us paying for insurance, not needing it because the package arrived on time and then us demanding am they refund us because the insurance was unnecessary if you look at it from the other way around. We ask that they drop this utterly unfair and unethical claim against us and stop requesting we return their paid claim because this will put us at a loss through no fault of our own and entirely of their fault.

Shipsurance also known as DBA Shipsaver conducted itself frivolously by asking me for pictures of the inside and outside of packaging and denied claim I paid for shipping insurance on a high value brand-new and just released Samsung phone that the buyer reported as damaged during transit with a cracked screen (it came sealed to the buyer in its manufactured seal and had no signs of prior use per the buyer's own complaint). This company has denied my claim on frivolous and misleading grounds-nothing short of theft. The Insurance claim was submitted on Fri Apr 17 2020 01:25:11 GMT-0700. Claim reference number: BAYHE-XXXXXXXXXXXX received a package that was damaged during shipping. The sale of the item transacted on Mar 29, 2020 at 12:37pm PDT. I paid for *** insurance on the package-the full price of the sale of Ebay Order #: XXXXXXXXXXXX-XXXXXXXXXXXXX Item #: XXXXXXXXXXXX Item: Samsung Galaxy *** Ultra 5G 128GB GSM Unlocked Smartphone Cosmic Black-NEW! and paid for the insurance purchased for shipment XXXXXXXX on Sun Mar 29 2020 21:27:47 *** costing *** for the insurance. Once the customer noticed the item was damaged, the customer promptly packed up the item in its original box put it in padded bubble-wrapped packaging, and sent it back to me. I had no way of blocking the buyer from returning the item to me-as Ebay automatically approves returns for items damaged during shipping-WHICH IS INCLUDED IN SHIPSURANCES COVERAGE. Once I received the package, I inspected the packaging and confirmed that the buyer sent back the item in its original box and wrapping. On 17 April I opened a claim online using the form within the required time frame set by shipsurance. On the same day 17 April Shipsurance requested the following items: Pending items needed: - Photos of damaged item AND internal and external packaging (Emailed or mailed, only. Faxed photos will not be accepted). - Repair estimates from a disinterested 3rd party or letter from a disinterested repair shop stating not repairable. - Initial email from customer regarding the damage. I received an emailed letter requesting the same items no later than 28 July . I emailed the requested items to shipsurance on 13 May after receiving an email that buyer completed online claim verification on 12 May . Shipsurance sent me a message later on 13 May 2929 Received: - Repair - Photos of packaging Pending items needed: - Photos of damaged item AND internal and external packaging *** Please provide photos of the damaged item and packaging FROM THE BUYER - Current location of cargo & contact info if inspection is needed. I provided these items and then received message - Was the phone in a phone box? - Current location of cargo & contact info if inspection is needed. I responded and then received message that claim was sent to underwriting. I then received message The claim has been closed. The item(s) that were originally shipped were returned to the original shipper before we completed our review. Our certificate of coverage states that -All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the shipping carrier before a claim is completed as photographs will be required. This is a corrupt response-as shipsurance specifically asked me for pictures of the inside and outside of packaging-which I could only obtain by receiving the item that I had no control over the buyer sending back in the first place. How shipsurance can frivolously suggest that the buyer is the one who needs to send me pictures of the packaging inside and out, of the phone, and not ship it back for me to be insured is beyond legal comprehension. I have insured numerous items by shipsurance without collecting a cent, and when I have an actual claim, I see how they are a corrupt business of lying and misleading thieves who I will advise against doing business with. They should be investigated before they rob more people with their trickery. I expect nothing less than my full-claim from this miserable company as a resolution.