Shop Your Way
reviews and complaints

As a frequent user of Shop Your Way, I have mixed feelings about the services that are available on this platform. On one hand, I appreciate the ability to earn Freecash points through various Sweepstakes. It's a straightforward and simple way to earn dollars that can be used to purchase items from the Sears website or Shop Your Way. However, there are some factors that detract from the overall experience.

The biggest issue I've had is with the Sears store employees. More often than not, I find them to be rude and unhelpful. There have been times when I've placed an order and selected in-store pickup, only to find that it's been "processing" for days without any updates. When I visit the store, I'm often met with indifference or outright hostility. This is frustrating, but unfortunately not uncommon in many retail settings.

Another point of frustration is with Shop Your Way's sweepstakes system. While I appreciate the opportunity to earn more Freecash, I've encountered technical issues that prevent me from entering. Despite multiple attempts to reach out for help, I've found it difficult to get any assistance. Support staff has been unresponsive and dismissive, which only adds to my frustration.

Overall, I believe that Shop Your Way has a lot of potential for shoppers who are willing to put up with some of the issues that come with its services. Freecash is a strong incentive for many to continue using this platform, but it's important for Shop Your Way to address the concerns of its users in order to maintain their loyalty.

If you are considering signing up for Shop Your Way, we strongly advise that you take your business elsewhere. We experienced firsthand the most horrible financial service imaginable. Not only were we inundated with a barrage of advertisements in our emails that made it nearly impossible to decipher the key information we needed, but we also consistently faced technical difficulties in downloading our statements. This made it impossible to stay on top of our finances and understand what was really happening with our account.

Perhaps most concerning of all, the terms and conditions were incredibly confusing and riddled with tricky traps. Despite the fact that we were attempting to be diligent in managing our account, our communication with Shop Your Way was unprofessional and provided very little guidance or clarity. This made it all too easy to fall victim to a misunderstanding and get charged massive amounts of fees. In our case, we were charged almost $2,000 for a $4,000 purchase. This is simply unacceptable.

Our difficulties with Shop Your Way began innocently enough, with a visit to a Sears store where we were encouraged to register for an account and set up an Autopay. We were told simply to pay every month until the balance was gone, and thought nothing of it. Our nightmare began when we returned to Sears and were offered a 2-year payment plan with no interest. As we were told that we could still keep our original Autopay, we agreed to the new terms. We never could have anticipated the shock that awaited us.

One day, we suddenly noticed a charge of $2,000 in interest. Utterly perplexed, we called Shop Your Way to ask why this charge had appeared. We were told that it was because our second purchase was not qualified for the no-interest service, and so anything we paid had gone straight toward the interest charges first. This was in direct contradiction to what we had been told in the store when we agreed to the payment plan. We asked for more information on what the second purchase was and why it was not qualified, but were informed that we could not receive any further details unless we had our statements in hand. We were informed that these could only be mailed, which would take many weeks. This was the last straw for us, and we immediately closed our account.

We strongly caution others to avoid doing business with Shop Your Way. While it may seem tempting to sign up for their program, their unprofessional communication, confusing terms, and lack of transparency can lead to major financial troubles. It simply is not worth the risk.

Okay, where to even begin with this review about Shop Your Way? To put it bluntly, this customer had an absolutely terrible experience and it seems like a complete nightmare from start to finish.

So it all began when they placed an order for a tool they needed on August 9th, 2018. They were thrilled when the pick up date was scheduled for August 22nd - perfect timing for their job. However, things quickly took a turn for the worse when August 24th rolled around and they had heard nothing from the company. No email, no text - no communication whatsoever. This naturally caused some frustration, and rightfully so.

After calling customer service, they were told that the tool was no longer available. Why hadn't they been notified of this? That's a valid question to ask, and yet they received no solid answer. The customer was understandably angry at this point, and while the representative apologized and promised to refund their PayPal account within 7 to 10 days, they were left feeling rather skeptical.

Sure enough, no refund materialized. They made another call to customer service, only to be told that their order was still waiting to be processed. This only served to further incense them, as they explained their situation yet again to no avail. The representative did finally offer to personally make the refund, but by this point trust in the company had eroded so severely that it seemed like little more than a hollow promise.

When the customer called back the next day, they were greeted by yet another customer service representative who claimed that the item was still being processed due to it being out of stock. This was the final straw; they went ballistic, leading the representative to hang up on them.

Determined to get their money back, the customer took matters into their own hands by filing a complaint with PayPal. Sears was emailed a copy of the complaint and responded that they would investigate the situation and reply within 72 hours. This understandably struck the customer as a joke, given that it was entirely Sears' fault to begin with.

Four days later, they finally received an email from Sears stating that their cancellation request had been processed. The problem with this, of course, is that they had never requested a cancellation - the tool was simply never available. The customer was extremely frustrated at this point and felt that Sears must be lying to them.

It's now September 12th and they've been informed that their refund will be credited to their PayPal account in 7 to 10 days. All told, they estimate that they wasted 3-4 hours of their time attempting to get their $22.72 back. This is a ridiculous situation that should never have arisen in the first place.

To summarize: this customer had an awful experience with Shop Your Way. It sounds like every step of the way they were met with unhelpful customer service representatives and conflicting information from the company. If the refund does not go through, they've made it clear that they plan to take more drastic action - namely, paying a visit to Sears in person. All in all, this is something that could have been avoided with better communication and customer service from Shop Your Way. As it stands, this review is a cautionary tale for any potential buyers.

Upon reading this review, it is clear that this individual has had a negative experience with Shop Your Way (shopyourway.com). They have been a customer for several years and had to dispute a charge, which unfortunately wasn't resolved in their favor. What's even worse is that the representatives they spoke to were inconsistent with their policies and provided misleading information. It is concerning that every time they called, they were given different answers for the same issue.

Furthermore, it appears that the dispute process was flawed from the get-go. They were unable to speak with the person handling their claim and felt that they were being worked against rather than assisted. The fact that investigators appeared to be hiding behind the scenes and scamming and lying to not approve disputes is deeply troubling.

The review also notes that Shop Your Way's rewards department is inadequate and that the rewards system itself isn't working properly. The individual has points that aren't showing up in their account, and no one seems to know why. They had to call both Shop Your Way and Sears multiple times, each time being transferred back and forth with no resolution in sight. Additionally, they were informed that in order to use their points, they would have to call and place an order over the phone.

Overall, this review is a cautionary tale for anyone considering doing business with Shop Your Way. It seems as though the company doesn't have sufficient processes in place to handle disputes or reward points, and their customer service is inconsistent and unhelpful. The reviewer's conclusion is clear: do not get this card or do any business with this company.

I recently had an unpleasant experience with the Shop Your Way MasterCard which I feel compelled to share. Initially, I had no complaints since everything seemed to be going smoothly like with any other credit card. Paying on time meant no issues and no one reaching out to disturb my peace. However, things took a turn for the worse when my health issues got in the way of making timely payments. As a result, payments fell behind for several months. Eventually, I recovered to a point where I could start paying back what I owed. I was determined to make a payment of $868 via Western Union money orders.

As many of you may know, Western Union money orders are limited and cannot go beyond $500. Consequently, I had to get two money orders, one for $500 and the other for $368 to make a total payment of $868. I sent the payments on 11th July and checked a few days later with my son to confirm if the payments had been received and processed correctly. Unfortunately, we were informed that the $500 payment had been received and processed successfully but that the payment of $368 had not been processed because it was seen as $868 instead of $368. This confused and baffled me.

Unable to solve this issue by ourselves, we reached out to Shop Your Way for resolution. Despite being transferred from person to person, we eventually were fortunate enough to come across a helpful and knowledgeable gentleman who explained what had gone wrong with the payment and what could be done to rectify the situation. Following his advice, we decided to visit Western Union and see what could be done to fix it. However, the location informed us that there was little they could do, but they kindly offered to call Western Union for us. So she called and was advised that it would take 30 days for us to get a refund, with an additional $15 fee for the inconvenience.

We contacted Shop Your Way again, hoping for a resolution to this issue. Surprisingly, they informed us that we needed to reach out to our bank to resolve the issue which was confusing because it had nothing to do with a bank. We explained to them that it was a money order service and that the refund process would take 30 days with a $15 charge. Unfortunately, they did nothing to help resolve the issue, and it still remains unresolved.

This experience was terrible and highly frustrating. The lack of accountability and responsibility displayed by Shop Your Way MasterCard was highly disappointing. As a customer, I expect better service and more proactive assistance when I face troubles. I hope they can improve their services to take better care of their customers in the future.

I got a notice that I had $140.00 in Shop your way points for about 3 years of using my credit card. It's 12:09 at night - and finally after searching for items on their website, I finally found 3 things.

Who develops a website and then puts "Not available" on item after item? Or, even though they know your zip code, display merchandise that says "Not available for shipping to your zipcode" (really? We're supposed to think that a capital city doesn't have postal service? Or UPS?) and "Not available for pickup".

And then there was the promise that you could purchase a gift card to use up your points?! You know at a legit store like Home Depot, Lowes or Applebees? Heck no -- enter the dollar amount and viola! An xml error message.

So how about technical support? Nope. Nothing but a poorly done AI emoji at the bottom of the screen. Over and over -- whether it was socks, a kitchen aid (they have zero inventory there despite displaying a KitchenAid mixer as part of the category), sweaters, toolboxes, nightgowns -- blocked, blocked, blocked. But after 12 hours of hell - with some timeouts, I got a set of drill bits, an impact driver, I laid out $ 6.54. We'll see how long it takes for it to come in.

And then I'm cutting up by credit card into tiny pieces and spending all that money using my Amazon card.

Eddie Lampert has drained the company dry, and left an embarrassing shell of a company. But in 2022, I never thought it'd be this bad. I even tried to download their app to see if that would resove the error message on the gift cards. And the reviews on that app said "Doesn't work - downloaded it and all I got was a white screen.".

It just looks like Sears just shut down, and isn't even bothering to hide that their warehouses are gutted and Eddie Lampert is just hoping that Amazon will make him a nice offer on the scraps of the Sears empire, and then cash out leaving the US taxpayers stuck with the bill for the pension funds that will be left high and dry. Supposedly, what I ordered will be available at the hometown store. Once I pick them up (if they show up at all), that card is going into a shredder and will be returned with a note that will be tossed aside into the wastebasket along with what used to be an average store.

On 7/11/2016, I had an unfortunate experience at the Sears Automotive Center located in Tampa, FL. I visited this location, where I had previously purchased four tires, for a tire pressure check as promised by the service staff. However, this visit was not like my previous ones. Although requesting for assistance, the technicians and mechanics at the center completely ignored me and the front desk manager behaved in an unprofessional manner. He threw his hands up and almost had a tantrum, acting like a child. When I explained this to the Service Advisor, he rightfully walked back outside in an effort to help me, but the technician still refused to assist. Eventually, another mechanic agreed to help me, but there was still no apology or resolution. Maybe my race or gender was responsible for this poor treatment. Nevertheless, the fact remains that Sears Automotive Center in Westshore Plaza at this location is one of the worst, and gives very poor service. I would never return to this center again. It's no wonder why so many others who had a similar experience have shared their negative reviews about this place. If you are within the vicinity and need automotive service, avoid Sears Automotive Center on Westshore Plaza at all cost.

When I heard about Shop Your Way and how you can earn points that can be redeemed for items, I was excited to give it a try. I had accumulated $187 worth of points and wanted to use them to buy gifts for my loved ones this Christmas. However, my experience was far from smooth sailing. The website was convoluted and seemed purposely designed to discourage people from redeeming their points.

I found it difficult to understand how to use my points, and the process of finding items that were redeemable with points was a nightmare. After a lot of experimenting, I found out that only items sold by Sears and Kmart directly were eligible for point redemption. I also struggled to log in, as the system continually asked me to verify my email and it seemed as if it updated arbitrarily.

I finally got logged in and started adding items to my cart for redemption, but every time I tried to check out, I encountered an error message. The entire process was frustrating, and I spent days trying to pick items that could actually be shipped to me and paid for with my points, only to get error messages at the end of it all. After several calls to customer service, which felt like hours of being on hold, I still wasn't able to place my order.

I encountered all sorts of issues, from items being out of stock or unavailable in my area, to items that didn't qualify for free shipping, despite being labeled as such on the website. Customer service was not helpful at all, and even the supervisor I eventually spoke with was uninterested in working through the issues with me.

Finally, after two long hours of trying to place my order with a representative over the phone, I was able to place it, but it ended up costing more than the total I had calculated for the same items. I was under the impression that free shipping would apply, but I ended up having to pay $20.03 for shipping. To add insult to injury, shortly after placing my order, I received an email informing me that one of the items was out of stock and couldn't be shipped.

The entire experience was incredibly frustrating and time-consuming, and it feels like Shop Your Way is doing everything in its power to prevent customers from redeeming their points. I still have $47 worth of points left, but I dread trying to use them, as the process was too complicated and unrewarding. Overall, this was the worst experience I've ever had using rewards, and I don't plan on using the service again.

The author of this review had an unfortunate experience with Shop Your Way, which they describe as both a scam and fraud. In January, they purchased a water filter for their fridge at Sears and used their Sears card to pay for it. They did not receive a bill from Sears and paid in person in February, obtaining a receipt and cancelled check. However, they started receiving credit card offers from Shop Your Way which they ignored until they received a bill for $58 and $60. The author contacted Shop Your Way and was told they had taken over Sears card. They were not informed of this when they bought and paid for their filter. After speaking with Karen, Shop Your Way's representative, they were told they owed $0.00 but were asked to pay $5.00 which the author refused. They received another bill for $3.00 and called again, speaking with Jennifer, who said they didn't owe anything but still asked for $5.00. The author refused and got another bill for $3.00 plus a late charge. This went on for some time, with Shop Your Way insisting they owed something and the author refusing to pay. The author finally wrote to the Federal Trade Commission and sent copies to each of the credit companies. They warn others not to use Shop Your Way and describe the rewards program as impossible to collect on. The author hopes that Shop Your Way will be shut down and warns others to avoid them at all costs.

Shop Your Way is a rewards program that provides benefits to members for shopping at Sears and Kmart. While the program presents the opportunity to save money, the drawbacks of the program often outweigh the benefits. One major issue is the frequent incorrect fulfillment of online orders with incorrect items. Additionally, returns to non-local stores can result in high return shipping costs due to per-item ship label deductions. Customer service reps can also be difficult to work with, insisting on speaking to the person named on the Membership Card even if the account information is linked to someone else.

Furthermore, Sears and Kmart have made changes to the program that have diminished its benefits. SYW points were once redeemable like cash, but now, customers can miss the minimum order target to qualify for free shipping due to discounts of any kind. Sears also requires a higher order minimum to qualify for free shipping compared to competing retailers.

The Shop Your Way model is too complicated and lacking in customer service. Simplifying pricing with everyday low prices and focusing on quality customer service through a new incentive program aimed at improving employee performance could be a solution. This would allow Sears to eliminate the need for cruddy overseas SYW customer service and ultimately reduce operating costs.

In lieu of SYW Points, Sears and Kmart could implement a feedback system through in-store kiosks or a web link on the receipt. Customers could participate in a feedback lottery with a guaranteed discount or bonus point payout for each interaction with an employee. By rewarding feedback, customers would obtain discounts not just for shopping, but for every transaction. This would track the employees who interacted with customers and provide valuable feedback for improving customer service.

Overall, the Shop Your Way program has its challenges, but restructuring the rewards program could lead to a more successful and customer-focused experience. Hopefully, CEO Eddie Lampert will consider this feedback and take action to improve the retail experience.

Fruugo allows sellers to sell fake products.

I ordered a 2 litre bottle of OlaPlex from Fruugo Australia. I received 8 x 250ml bottles. The first sign that the product is FAKE is that the labels were buckled and the lids were not wrapped in plastic (as they are when they are genuine).

When I opened the first bottle the signature OlaPlex fragrance wasn’t there. The colour of the product is also different to the genuine product. And the consistency of the FAKE product is completely different to the genuine product.

I have contacted Fruugo who have said they will fix it but they don’t. They allow a seller to continue to sell FAKE product.

As a customer who has had the unfortunate experience of buying from Shop Your Way, I must say that I am extremely disappointed with the level of service provided. What started off as a simple transaction turned into a nightmare.

To begin with, the item that I ordered was shipped to me in a completely different box and it was not even the original one. I was taken aback by this shoddy treatment but I decided to give them the benefit of the doubt. However, when the broken product arrived at my doorstep, I was beyond frustrated. The item had been shipped using three boxes and they had been taped together rather haphazardly. I had to spend valuable time trying to put the box back together myself as Shop Your Way refused to send me a new one or even the proper box to return the item.

To make matters worse, after the product was returned, I was informed that my refund would be processed within a few days. However, it has now been almost 2 months and I am yet to receive my refund. I have written countless emails and made several calls but there seems to be no end to my frustration.

Furthermore, their online sales department is an absolute disaster. I found their representatives to be very unhelpful and they often did not listen to what I had to say. If they were unsure of how to fix a problem, they would simply put the call on hold or even worse, walk away with their headset on. During one instance, I was even transferred to Citibank awards department. What on earth does that have to do with my purchase from Shop Your Way?

What is most infuriating is that they have an "escalation department" that is supposedly designed to assist customers with complaints, but you cannot actually speak to anyone in that department. It seems like they are only interested in making a sale and once they have your money, they forget about you.

In conclusion, I strongly advise anyone to stay away from Shop Your Way. Their service is appalling, their customer care is non-existent, and they have no regard for their customers. There are plenty of online retailers that provide better service and value for your money.

I recently received an email from Shop Your Way notifying me that I had $20 in surprise points. Excited to make a purchase, I browsed their website and added a variety of items to my cart. Unfortunately, one of the items did not meet my expectations, so I decided to return it. I drove out of state to the nearest store location for the return, and the clerk I spoke with informed me that I would receive my points back for the item.

As I attempted to make a purchase using my points, I soon realized that I only had $0.34 left in points. Confused and frustrated, I immediately contacted customer service to inquire about my missing points. Unfortunately, the original offer had since expired, and I was informed that I would not be receiving my points back. Had the clerk at the store informed me about this, I would have kept the shoes and given them away to someone else instead.

To add to my disappointment, I had also purchased $25 worth of candy with the expectation of using my $19.99 in points towards the purchase, only to find that I had only accrued $0.34 worth of points. The representative I spoke with assured me that it would just take time for the points to show up, but that was not the case.

To make matters worse, I never received the $5 bonus that I was supposed to receive for buying the candy. Overall, I am extremely dissatisfied with the Shop Your Way program and its lack of customer care. This experience has left me with a sense of distrust towards the company and its supposed rewards program.

If you're considering using shopyourway.com, you might want to think twice. This site is supposed to offer points to users that can be redeemed for rewards. However, many users have reported that they are unable to redeem their points due to technical issues. After attempting to redeem points, frustrated customers report that they are not receiving the verification emails they need to proceed.

To make matters worse, the automated customer service response provided by Keto, the bouncing blue head online, is less than helpful. This automated response instructs users to contact customer service for help, but when they attempt to do so they find there is no actual customer service available. Upon calling the customer service line, users are met with a recorded voice that says someone should be available between the hours of 8:30 AM to 8:30 PM. Unfortunately, as reported by several users, there is never anyone available to help.

Even attempting to email the supposed customer service email address has been met with complete silence, causing users to feel helpless and frustrated. When dealing with a company that claims to offer a service, it is extremely disappointing to be met with such a lack of customer support.

Based on these reports, it's clear that shopyourway.com is a company that you should avoid. If you're experiencing similar issues with them, it may be worth filing a complaint with the attorney general and cancelling your card. Save yourself the headache and find another company to work with that values their customers and provides the support they deserve.

My personal experience with Shop Your Way (shopyourway.com) was less than satisfactory. I had purchased an item for $58.78 and sent a first-class mail overnight delivery with a money order on March 11, 2022. The delivery was supposed to be made on March 12th at 6:00 pm. However, after contacting the US Postal Service customer service, I learned that my order had been picked up on March 14th at 1:39 am and signed by A. Wilson.

To my surprise, my card was immediately blocked, and my card was showing as delinquent while Shop Your Way waited for the US Postal Money order to clear before releasing the funds. Unfortunately, I couldn't fathom why such a thing happened, and Shop Your Way Mastercard refused to cooperate with me. When I contested that March 11th was an overnight delivery, they even denied receiving it.

However, the most surprising thing was that my card was considered delinquent and blocked even though it was only one day late. I had paid $26.95 for overnight delivery services that may have been delivered two days late. I feel like the service I received was below expectations, considering the amount of money I spent on shipping. They should have been more understanding and helpful in resolving the matter instead of being dismissive of my claims. It's a pity that such a promising platform has such poor customer service.

As someone who has been a loyal member of Shop Your Way (shopyourway.com), I have experienced some frustrations lately. Due to the recent closing of local Sears and Kmart stores, it has become increasingly difficult to redeem my points for the desired items I want. I have found that many of these items are not available in my area and if I choose delivery, these items cannot be shipped to my zipcode. It's frustrating to feel like I'm constantly chasing a moving target. I certainly don't have the ability or resources to move to an eligible area just to redeem my points.

One of the biggest concerns I have is that with the rate of store closings, I fear that no one will be able to redeem their points for anything. It almost feels like a scam, and it's causing me to want to back away from the program altogether. I truly believe that nobody wins anything anymore. However, when the program first began, I was able to redeem my points for some meager but usable household items. It was convenient to have them shipped to the Sears store for me to pick up. Unfortunately, it has gone downhill from there.

I am disappointed to report that in the clothing section, most items are either out of stock or the size selection is limited to mouse or elephant sizes. Why bother even offering these items if they're not going to be available in the sizes customers need? It's just a waste of my time and energy. I wish that the company would just be honest with their customers and shut it down if they can't provide a satisfactory service.

Overall, it's frustrating to feel like I'm wasting my time with a company that can't deliver on their promises. I hope that Shop Your Way finds a way to improve their offering or that they will be honest and upfront with their customers about the limitations of their program. Until then, I will be seeking other options for my shopping needs.

My experience with Shop Your Way was quite disappointing to say the least. Upon placing an order with Sears, I received a message stating that I had earned almost $16 worth of items with my purchase and had a week to cash in on it. Excited about the opportunity to earn rewards, I decided to order another item worth $15 and applied the credit towards it, only to find out later on that I was supposed to pay just $7 for shipping.

To my dismay, the total that went through on my card was $23 instead of what I was expecting to pay. Naturally, I decided to call their customer service for assistance. I waited for over an hour on hold before the line went dead. I then had to call back and wait another 35 minutes to speak to a representative.

After finally getting through to a representative, she informed me that there was a point glitch and that they needed to cancel my order, advising that I call back the next day to re-order it to ensure the points went through.

To my surprise, despite being told it was canceled, I received a notification that the item had actually shipped. This outcome left me feeling ripped off, especially given I wouldn't have ordered the item if I had known I was going to be charged full price. This experience was a complete waste of my time and left me feeling utterly frustrated.

As an avid user of Shop Your Way (shopyourway.com) for over a year, I can say that my experience has been a mixed bag. While I've consistently earned points through Gasbuddy, which can be exchanged for merchandise on the platform, I have also had several issues with the shopping and checkout process.

One of the most frustrating elements of using Shop Your Way is that the points I earn do not cover the cost of shipping, which can be quite high. Additionally, I have found that there are limited products available for point redemption, and even when I do find something, it may not be in stock or there could be errors during the checkout process.

Recently I encountered a problem where the system would not allow me to pay, and after restarting the transaction, I was charged full price without any points applied. I reached out to customer service in an attempt to rectify the issue, but was met with unhelpful responses. Despite explaining the company's error and asking for a refund, I was told that nothing could be changed and that I could still use the remaining points in my account.

This experience left me feeling frustrated and disappointed, especially given the high cost of my purchase. The lack of customer support and restrictive policies of Shop Your Way make it difficult for me to continue using the platform with confidence, and I hope that the company will take steps to improve their user experience in the future.

Shop Your Way is an online store that offers you the opportunity to earn points for your purchases. These points can be redeemed for a range of products that the store offers. It seems like a great opportunity to save some money while shopping online, but the experience can quickly turn frustrating.

As you start watching your points balance grow, you feel more motivated to save up and exchange them for something. However, navigating the store and finding something that's actually for sale can be very tricky.

One of the most frustrating aspects of shopping on Shop Your Way is the lack of an option to filter products that are available for purchase. You have to click on everything to see if it's a valid option for you, and more often than not, it's not. You'll see a "cannot be shipped," "cannot be picked up," or "not available in your zip code" message repeatedly.

When you finally find something worth buying, you discover that it's just an ad! Ads can't be purchased with ShopYourWay points, and they are just there to lure you into buying something for a full price and with boosted points that you can't use for anything in the store.

After clicking on over 150 items, I found only one valid option for redeeming my points - a Candy Land board game. So, if you're looking for an online store with the diversity of products you can buy with your earnings, ShopYourWay might not be the right fit for you.

Overall, Shop Your Way might be more of a "Candy Land points" card. It's a shame that a good idea behind the online store has too many restrictions and setbacks that can make it difficult to have an enjoyable shopping experience.

I recently purchased an oven from a Sears store and decided to open a Shop Your Way Account (SYWA) in order to receive a $50.00 discount on my purchase. I paid the full amount of the oven less the discount within the first billing cycle, yet I was still billed the $50.00 and late charges were added to my account. I made three calls to customer service to explain the situation and provided documentation to support my claim, but nothing seemed to be resolved.

Despite multiple assurances from customer service representatives that the credit would appear in the next billing cycle, I have yet to see any action taken on my account after three billing cycles. Even when contacting the sales representative directly, they were unable to help and simply provided a customer relations number to contact. Unfortunately, every time I called to inquire about my account balance, I was put on hold and left waiting for another representative, leaving me feeling frustrated and unsupported.

As a result of this ordeal, I have lost faith in Sears and the Shop Your Way program. I would warn potential buyers to beware, as their promises cannot be trusted. In retrospect, I regret ever buying anything from Sears and would advise others to approach with caution.

I recently had an experience with Shop Your Way that left me feeling disappointed and frustrated. As a company founded on the premise of providing an easy and efficient way to access products, it is disappointing to see that they have fallen short in fulfilling customer orders in a timely and easy fashion.

The first issue I encountered was the inability to access the purchase page. This problem persisted for three days and despite numerous emails and calls to different representatives, I was unable to resolve the issue. It was only after someone suggested that I try a different web browser that I was able to access the website. However, it is frustrating that the website does not state that Safari is not supported.

After finally accessing my check-out page, I was disappointed to find that I was unable to use my accrued SHOPYOURWAY points. This meant that I had to call several different numbers to cancel my order. It was only with the assistance of a Shop Your Way employee called Pearl, and a phone order, that I was finally able to make my purchase. This entire process took an additional day, bringing the total time I spent trying to buy appliances online to four days!

The entire ordeal left me frustrated and disenchanted with the experience of dealing with Sears and Shop Your Way. It is a sad reflection of why this once storied company has fallen on its own petard. It was less wasteful of my time to build a time machine (which is impossible), go back to 1892, mail in my order, and wait for the Pony Express to deliver it.

In conclusion, I hope that Shop Your Way takes notice of their customers' experiences and takes proactive steps to improve. It is essential to remain true to their founding principles, which are to provide an easy and convenient way to access products. If they want to continue to be successful and grow, they must listen to their customers and take action to improve their services.