ShopGoodwill
Reviews and Complaints

This is the first online order ever where I've received the incorrect item. I am not given the option to contact the seller directly so I emailed my complaint to the online customer service. Perhaps they flipped flopped and submitted my item to a previous bidder with a similar item description? It's for a set of decorative plates. Same manufacture, but different product. This item is an antique therefore I cannot find another replica online. Greatly disappointed. I bought the items with the intent of receiving the images I had flipped through from the seller.

I won a box of broken jewelry at $50 after I paid 87.00 which included shipping. I never received it. I filed a complaint with fedex and they said they denied my claim? That goodwill had to submit it. Now they say to talk to fedex it was left on porch? Proof of delivery, I think it's [censored] I paid them for something I never received. I had ordered several things from them 2 of them never made it to my house. The Arizona goodwill refunded me my money but they won't . I want a refund.'

This is more a cry for help than a complaint. I've tried several times to reach ShopGoodwill customer service, but in vain. I'm in Rome, Italy, until july 9, and had assumed that, were I to win the auction for the Vionic sandals, I could easily pay for them online, with PayPal, as I usually do. But it turns out that I can't reach shopgoodwill.com at all. Every time I try, I get a message saying that shopgoodwill.com refuses to connect. No idea why, but I assume it has something to do with being in Europe, since something similar happened with another online retailer, which emailed me to promote a sale, but then, when I tried to shop, said its site was unreachable by European customers----even thought I'm the same American customer I've been all along, using the same 10-year-old American Dell laptop I always use.

I have no way to find out whether I won this auction or not but I'm afraid that, if I did, I won't be able to pay for it until it's too late, since I won't get home--and be able to log into www.shopgoodwill.com until July 9.

I'd be grateful if someone would check to see if I won the auction for the size 11 sparkly black two-velcro-adjustable-strap Vionic sandals and, if I did, let me know by email how I can pay for them. (Also, why won't shopgoodwill let me connect to its website? I'm only a temporary European, after all.)

Thanks very much!

Best--

Patricia McLaughlin
2208 Wallace St.
Philadelphia, PA 19130
[protected]
patsy.[protected]@verizon.net

I bought 1 charger and 3 batteries from shopgoodwill.com for 45.00 and freight 12.00 and handleing fee the description said good so I assumed it worked simple test is all they had to do is plug it in it didnt fit in my drill so I sold it on ebay customer gets package charger wont light up and 1 battery wont hold more than 7 volts 1 dead and 1 works tried to get credit from shopgoodwill and they said since I dont have it they cant do anything. This is something they get donated and charge high freight charges and handling fee. Straight greedy and bad biz habits

I've found that not only does Shopgoodwill blind us with the overwhelming ads that they've put in Before, Middle, and End of the auction pages, more and more the listers are hiding defects, damage, issues, or anything that would limit the bidding on an item.
i.e. - [protected] Two JBL Century Model L100 Speakers (vintage 1970s). These speakers evolved and had many changes and the companies that made the parts or a ten year period. A listing picture shows 1 of the serial numbers, but not the second serial number. My calls to request the serial number were ignored...until the auction was over. I was high bidder at $801 base on the thought that the speakers would have a close serial number...nope ~13, 000 difference, and It's likely that speakers don't sound the same, .
I explained this to the listing location, they ignored my information and just list the speakers again, with only ONE serial number listed even know that it will make a difference in the bidding. Deception (hiding known issues or facts) is now routine in the listings by Shopgoodwill. Perhaps when the law suit start it'll not be a standard way of doing business.

I am not very computer literate. I do not know how to attach anything to an email. This is the second time I am doing this as I do not think the first submital went thru.

Please review the discussion on this item customer service. Someone is being closed minded and putting too much faith is a device which is not infallable. I can live with the decision, I have plenty of other sites I can shop. If I knew how to "jump" from this to customer service, I would retrive a second item which was under discussion. I believe them when they say the item did ship.

Every time I click the "submit" button, your system asks me to log in on social media which I do not use. Cannot figure out how to handle this to get the message to you.

Hello. My name is Brian Confer. A while back I purchased two boxes of what was supposed to be 70s and 80s baseball cards. The order is not as described because there are only the same year cards over and over again. The entire set repeated several times over. I paid$80 for cards that have no value at all. If they were seventies and eighties cards, then I would have been happy. For months I have been contacting the sellers at southern California Goodwill regarding a refund. They agreed to send me a return label and have not done so. They refuse to address my questions, won't take my calls and only close the ticket in customer service Everytime I contacted them. Every day I try. I am a major contributor and I explained that to them and still they refuse to assist me with my return or refund. I am beyond disappointed. I'm actually shocked. It's been months and they keep my money. It's really terrible that they are treating someone this way. I bet there are others. Can you please help me get to the bottom of this? I can't believe this is happening. Thanks again. My home phone number is [protected] nobody should ever be treated this way. Thanks again Brian

I have been buying on shopgoodwill.com for a while now.

There are so many inconsistent business practices, some of these stores come across as greedy.

Shipping - One location has a reasonable price to ship a small box and the other is 2-3x the price. When asking for a better rate - some are helpful and some are downright combative and rude.

Handling fees. Handling fees are supposed to be to cover the cost of shipping materials and the labor to pack the items up for shipping. Fees range from nothing to $7 per item depending on the store. I have found when I combine shipping on a few items, some locations only charge one handling fee and others charge times the number of items. When it is $1-$2, that is not too bad. But when it is $4+ it gets a bit nuts. I recently bought 3 pairs of sunglasses for a total of $26 from one location and they wanted to charge $10+ to ship them and $12 in handling fees. My Shipping and handling were 85% of the value of what I purchased. I would be paying $48 total for a $26 order. When I emailed and asked if they could do anything about the shipping and handling - the first note was a flat out NO. They cannot adjust shipping prices, bla bla bla. So I challenged it and let them know that other locations adjusted shipping costs and asked again about the handling fees. They reluctantly replied with a shipping cost adjustment but would not budge on the handling fees. I called them, spoke with a supervisor and he said he was operating under the direction of his director not to accommodate handling fees. This was the Goodwill Industries of South Florida. Needless to say - I will not be purchasing from them again. They are NOT customer driven. They are greedy.

Order Summary for 3 pairs of sunglasses:

Subtotal $25.98
Tax $0.00
Shipping $9.92
Handling $12.00
Order Total $47.90

Hello,

Let me start off by saying that I love that Goodwill has the online auction site as a tool to empower their mission. However, something needs to be done about the shipping costs for auctions.
I understand that size and weight play a lot into the price of shipping. I ship things all across the country. Just today, I was looking at two different items, a 24" monitors and an old Radio Shack tabletop radio. It struck me as odd when I noticed the monitor that was larger than the radio had a smaller shipping charge. It was about half the price. Somebody please tell me why a small tabletop radio costs $20 to ship and an Apple Cineview monitor only costs $11.99.
I see this all the time on the www.shopgoodwill.com site and it's frustrating. Honestly, I have seen many things on your site that I would love to have bid on, but when I saw the shipping cost, I decided to go elsewhere to get the item.
You are loosing potential sales from this. I want to shop more on your site, but until something changes with the shipping charges, I will have to continue going elsewhere for items with ridiculous shipping prices.

I have bought many things on shopgoodwill.com. However, I have recently begun to notice that the shipping weight listed for many items is much higher than the actual weight of the item.
In some case, of course, bulkier items and oddly-shaped items may require more postage because of shipping company protocols. However, I have recently experienced a situation in which the item would fit into a small box, but was listed at 800% more than the listed weight of the item. There is no other reason for this than what I can see as price-gouging customers who bid on the item.
I actually contacted the staff at one Goodwill outlet referenced in an auction and they sent me a message back saying that they had changed the weight on the shipping per my comment and inquiry.
This having been said, I believe that everyone must be cautious, inquire with each listed Goodwill outlet. Some Goodwill stores are doing this more than others on shopgoodwill.com, which includes item from all Goodwill outlets across the United States.

I cannot login therefore I can't participate in any of your auctions. I wrote months ago and never received a response. Every time I try to log in, it says I must finish registration by following the link they are sending to my email. I go to my email, and it's not there! Tried a whole bunch of times! I'm annoyed. I've been trying to get on this site for months! You should have a technical help phone number or any phone number!
Fix it please!
Erin

Refer to message chain at https://www.shopgoodwill.com/MyShopgoodwill/DisplayMessage/1975452

When I received the package for this item, it was supposed to contain a pair of George and Martha Washington plates. However, it only contained George. The person answering my messages never provided their name or job title. The claimed that their security cameras show that the person packing put in both plates. The what happened to Martha? They decided to send a shipping label so I could return George. Lying to buyers is a MAJOR problem as SGW. My next step is to report this on various complaint websites and with the FTC. If you ask to see their security video, I'm sure you'll be told it no longer exists.

The shipping label is addressed TO Paulette Lewandowski at Reading, and FROM me and SGW-Pam Kauscher.

This is not really a complaint, but everytime I try to watch anything on my site I get an error. Please can someone fix this so I can shop. Love your site. You REALLY need to make it easier to contact someone. My name is Kim Starr I do not understand why I have to type in 3 characters on order for someone to pay attention to my problem that seem to be a ridiculous.

I purchased a amber necklace from Shopgoodwill Retail Services, Inc in Southeastern Wisconsin. It was described as "wearable/Resaleable" and the item is defective. I contacted them to return the item and Emily in Southeastern Wisconsin refused to take it back. She says she, "Can assure me it is not damaged". I have collected amber for 50 years and I can assure her it is. The amber pendant is full of cracks on the inside and covered in fine scratches on the outside. If you buy from them think of your spent money as a donation you will never get your money back. As you can see from hundreds of other reviews they are not honorable!

I am very desapointed that my first purchase ever at this sited (shopgoodwill.com) doesn't play, I was under the impression that all electronics were tested.
Worse off all the shipping was a little costly, but I thought I had a good deal.
I truly think it should be ilegal to sell broken and worthless electronics, and please don't insult my intelligence, I know this product wasn't really tested, is a shameful practice. 😠😠

I bid and won 2 similar auctions from 2 different ShopGoodwill e-stores, March 28th & April 4th. Both items were paid for, but items were never shipped. I made an inquiry into the item that was purchased on 03/28. I received an immediate email stating there was a delay due to the Easter break. After a week the item I inquired about has not been shipped. I send another email RE: 03/28 and this time I receive a response 3 days later. The email states if my item cannot be located that I would receive a refund. Well I received a refund for the 04/04 auction, which I never inquired about, which was cheaper than the auction they claimed they could not locate.
EMPLOYEES EITHER SENT MY PURCHASED TO ANOTHER DAM LUCKY BUYER OR THEY DID NOT GET WHAT THEY WANTED FOR THE ITEM
STILL WAITING FOR MY REFUND

Bought a brown juicy couture logo bag on a bidding site. No problem there. Had no issues with other items arriving except this one.

This site is a joke, they all scam you out of your money an dont deliver products.

They call you a liar when you know the truth that they are.

I was told my item was packaged with another purse in one box an that I received two purses in one box from them.

Well heres the kicker. I got one purse from them solo in a box an another purse solo in a box from a different state with an item I bought.

So how is it I received two purses in one box when I only got one purse from one state an one from another state. Hmmm. Something is fishy.

I asked for a refund back an or the purse an thats what they told me. When I called them out on it, guess what they did. Instead of being honest about their screw up, they decided to ban me from their auctions.

Well well well guess whos got the short end of the stick. ME! No purse, No refund! Pissed!
Now filing a complaint with better business bureau to get my refund because I know & my witnesses know I didnt receive the purse they claim I did.

So to all you folks out there. Avoid this joke of a site & stick with macari or poshmark. You will get a better deal anyways from
Actuap honest sellers who wont just pocket your money.

Save the headache I experienced.

Hi my name is Randolph McDonald my bidding name is luckyday777 and I'm fairly new to the site.. and somehow for some unknown reason my bidding privileged was took away from me.. I don't have any past due balance I paid all that I bidded on.. and I sent email to almost everyone on the site and I have gotten no response from anyone at all.. so I'm wondering was this some kind of mistake? my phone number is [protected] — Randolph McDonald