Shoppers Drug Mart review: Horrible pharmacy experience

I am writing to formally express my dissatisfaction with the service I received at your pharmacy on December 1st 2023. I have been a loyal customer of Shoppers Drug Mart for many years, but the treatment I encountered during my last visit was unacceptable and compelled me to bring this to your attention. On the aforementioned date, I had a severe allergic reaction that caused me extreme itchiness and distress, so i had visited the doctor and had the doctor sent out the prescription at 9:12 am to the shoppers drug mart pharmacy at 2920 Major Mackenzie Dr E, markham, ON. Given the urgency of my condition, I approached the pharmacy staff, hoping for a prompt and compassionate response and asked the estimated timeline. They told me that it can be done by noon. Then at 11: 10 am the itchiness is killing me, so i called again to see if they can prepare it earlier. I was hoping that they can have some empathy and understand my distress and discomfort and give me the medicine quicker. Unfortunately, the opposite occurred. Despite my clear distress and explicit pleas for expedited service, I was met with what I perceived as indifference and a lack of urgency from the pharmacist on duty. I believe it is the manager in the shoppers drug mart. The pharmacist's demeanor was not only unprofessional but also appeared unsympathetic to my medical emergency. He just repeated that i need to go to emergency and wait for 5 hours for nothing and waste emergency doctors' time while i have my medicine prescription ready from my family doctor. I understand that pharmacists must adhere to certain protocols, but I believe that a situation involving allergic reactions warrants a degree of empathy and efficiency that was sorely lacking during my visit. I had a mental breakdown. I think It is crucial for pharmacy staff to balance procedural compliance with the ability to assess the severity of a customer's condition and act accordingly. I trust that Shoppers Drug Mart values its customers and their health and that this incident will be taken seriously. I would appreciate a response to this letter, outlining any actions that will be taken to address this issue and prevent this happen again. In the end, I hope that that horrible and unsympathetic pharmacist manager will never ever get sick in his life and will never ever experience this hopeless itchiness himself.