Shoppers Drug Mart review: Staff

Store at 1 Water St.in Cornwall, Ontario = since new owner and staff, very poor and unpredictable service. No longer trust them to dispense meds due to my personal experience. I also witnessed a lady complaining because her blister pack was NOT initialed by the pharmacist AND she was missing a medication. We depend on blister packs so this affects us directly - our health, our LIVES! One staff member in particular has no idea what she is doing, has no customer service skills and has no business serving public in a capacity that affects our wellbeing and our lives. During my quest to find a new pharmacy, I visited many and I spoke with one pharmacist who says that the pharmacist at Water St. is calling people, soliciting, to switch over to his pharmacy which is obviously illegal. I am not accusing, but this information coming from a professional who has no vested interest in saying so, concerns me and someone needs to investigate this. I switched over to the store on Second St. This was even WORSE! The staff have absolutely no idea what they are doing. It is like watching a bunch of clowns at work. We can't trust them either. Also, the online ordering app is not working and cannot be trusted. The only input I got from the pharmacist was "well I didn't design this app" and said not to use it, but to phone in instead. Even tho the new pharmacy could see my scripts on her computer, the online app still showed my scripts remaining at the old store, so I could not order online. Before the transfer could even be completed I switched from Shopper's completely to another pharmacy. I tried to contact Shoppers via email to discuss my complaints, but they make it very difficult to navigate so I am sure most people would just give up. I was not interested in phoning them - I wanted an email address. If you click on their "contact us" tab, it only gives a phone number - no email address.