Simply Lobsters’s earns a 5.0-star rating from 2 reviews, showing that the majority of seafood enthusiasts are exceptionally satisfied with their purchases.
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Horrible Service
We ordered a half dozen lobsters to be delivered overnight. On the afternoon they were supposed to be delivered, we received a call that they never got packaged or delivered and would it be okay to be delivered tomorrow. I very nicely explained to the woman that I was extremely disappointed because I had planned a very special dinner party that evening and now had to call people to cancel and/or reschedule and wanted to speak with a manager. She had the owner, Don, call me who was BY FAR the worst and rudest owner/manager/customer service rep I've EVER spoken to. Instead of apologizing that they had royally screwed up my order, he accusingly told me that I did not place my order by the 2pm deadline for overnight delivery. When I read to him directly from my email confirmation that indeed I had the order in by 1:02pm (and offered to forward him the email confirmation), that apparently wasn't good enough. I simply requested that they reverse the shipping charges (a mere $32 or so) to cover my embarrassment and inconvenience of having to cancel my dinner party and he VERY rudely told me that he "would see" after getting back to his office and that he didn't "feel he needed to compensate me in any way." This was shocking to hear from ANY manager, but when I read on the website that he was the owner, I couldn't believe that he was even still in business. $32 is nothing to save a customer and avoid negative feelings. But I can assure anyone reading this that I will NEVER purchase from them again, will tell everyone I know to avoid this company and write a negative review wherever I can. He doesn't deserve to be in business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Poor service
I received frozen lobster tails as a gift. Decised to have them for New Year's dinner. Cooked them according to instructions. One tail was fine, but my wife's was mealy and awful. I called after the weekend. Spoke with the owner, who treated me like a jerk. Refused to send a tail to replace the bad one. He explained that I should have called immediately at...
Read full review of Simply Lobsters and 18 commentsIs Simply Lobsters Legit?
Simply Lobsters earns a trustworthiness rating of 51%
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We found clear and detailed contact information for Simply Lobsters. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 100% of 2 negative reviews, Simply Lobsters is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Several mixed reviews for Simply Lobsters have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
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- We conducted a search on social media and found several negative reviews related to Simply Lobsters. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Overview of Simply Lobsters complaint handling
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Simply Lobsters Contacts
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Simply Lobsters phone numbers+1 (800) 796-3189+1 (800) 796-3189Click up if you have successfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number 0 0 users reported that they have successfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number Click down if you have unsuccessfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number 0 0 users reported that they have UNsuccessfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number+1 (207) 636-7799+1 (207) 636-7799Click up if you have successfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number 0 0 users reported that they have successfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number Click down if you have unsuccessfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number 0 0 users reported that they have UNsuccessfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number
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Simply Lobsters emailsinfo@simplylobsters.com100%Confidence score: 100%Support
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Simply Lobsters address1292 Lisbon St., Lewiston, Maine, 04240, United States
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Simply Lobsters social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all Simply Lobsters contacts
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